Director of Account Management

Location: Dublin, Ireland

Type: Permanent

Salary: €110,000


Role: Director of Account Management


Location: Dublin


Salary: Up to €110k basic, double OTE, stock & bens


This is a fantastic opportunity for someone who has 7+ years account director / management experience SPECIFICALLY selling SaaS or software to existing Midmarket & Enterprise clients globally.


Our client is a B2B platform that helps global brands build connections with its customers, establishing loyalty and advocacy. They are looking for a Head of Account Management who is a caring, astute commercial thinker; a charismatic communicator to help fuel their growth and success. A rigorous individual who understands the importance of building relationships and is ready to join a fast-moving dynamic business during a phase of rapid growth.


What you’ll do:

·        Exceed a defined revenue target that will come from existing clients

·        Deliver defined weekly & monthly metrics aligned to the role around CSAT, Engagement & Client Activity

·        Be the primary POC for a selection of our enterprise clients

·        Taking care of the clients’ needs; everything from initial on-boarding and training to supporting the growth of their gifting activity whilst collaborating with the relevant teams across the business

·        Building relationships to last. Becoming a trusted advisor and reliable partner for clients. Continuously seeking opportunities to provide additional value to the clients. Always looking for the right time to grow the relationship, demonstrating a deep understanding of client objectives, challenges, and opportunities.

·        Manage basic commercial transactions for assigned accounts – this may include initial order forms, add-ons, and renewals.


What you’ll need 

·        Previous experience managing a team of account managers and ultimately being strategic across B2B2C and large enterprises

·        An excellent understanding of the loyalty and retention market and how it is rapidly evolving is an advantage

·        Can demonstrate an excellent track record with evidence of recent management success

·        Proven ability to cultivate long-term productive relationships

·        Exceptional engaging communication and presentation skills

·        Demonstrable experience of systematic approach to account management – both on hard and soft objectives

·        Ability to expand deals within a group structure

·        Experience leading a new proposition within existing relationships

·        Experience working with CX Directors, Head of Loyalty & Retention, Head of Customer Care, COO and CMO preferred


If this sounds like you, we want to hear from you. Email me at or click apply. Today!

Posted on March 4, 2021

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