Description:

This is a fantastic opportunity for someone who has two years sales experience SPECIFICALLY selling SaaS or software to existing Midmarket & Enterprise clients globally.

Our client is a B2B platform that helps global brands build connections with its customers, establishing loyalty and advocacy. They are looking for an Account Manager who is a caring, astute commercial thinker; a charismatic communicator to help fuel their growth and success. A rigorous individual who understands the importance of building relationships and is ready to join a fast moving dynamic business during a phase of rapid growth.

What you’ll do:

• Exceed a defined revenue target that will come from existing clients
• Deliver defined weekly & monthly metrics aligned to the role around CSAT, Engagement & Client Activity
• Be the primary POC for a selection of our enterprise clients
• Taking care of the clients’ needs; everything from initial on-boarding and training to supporting the growth of their gifting activity whilst collaborating with the relevant teams across the business
• Building relationships to last. Becoming a trusted advisor and reliable partner for clients. Continuously seeking opportunities to provide additional value to the clients. Always looking for the right time to grow the relationship, demonstrating a deep understanding of client objectives, challenges, and opportunities.
• Manage basic commercial transactions for assigned accounts – this may include initial order forms, add-ons, and renewals.

What you’ll need

• Previous software account management B2B2C and large enterprises
• An excellent understanding of the loyalty and retention market and how it is rapidly evolving
• Can demonstrate an excellent track record with evidence of recent account management success
• Proven ability to cultivate long-term productive relationships
• Exceptional engaging communication and presentation skills
• Demonstrable experience of systematic approach to account management – both on hard and soft objectives
• Ability to expand deals within a group structure
• Experience leading a new proposition within existing relationships
• Experience working with CX Directors, Head of Loyalty & Retention, Head of Customer Care, COO and CMO preferred

If this sounds like you, we want to hear from you. Today!

Posted on December 7, 2020