telecoms jobs

Head of Customer Operations

Our Client is a global company at the forefront of technological innovation and offer many exciting employment opportunities across the Channel Islands and around the world. They are actively seeking creative, innovative, team-oriented, agile and talented individuals to work with them in their ongoing mission to become the partner of choice for global telecoms innovation.

This is an exciting new opportunity to join an amazing Operations team where you would report to the Head of Operations (International) and would be developing customer service strategy, controlling budgets and utilizing your planning capabilities. You would also be responsible for exceptional end to end customer support, delivery and billing for their international partners and customers.

Qualifications
• Customer experience focused – including onboarding and billing
• Extensive ICT industry experience
• Capable of managing teams and their development
• Ability to structure KPI’s and reports and present at Board level
• Financially aware and capable of managing budgets
Package- Salary £70,000
28 Days Holiday – Pension Scheme – Bonus Scheme – Private Health – Dental Package + Death in Service

If you are interested then please send your CV to jenny.elgabali@ingenio-global.com