Product Marketing Manager, Up to £50k + benefits – London

Job title -Product Marketing Manager

Location – London

Salary – Up to £50k + benefits

Client – Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role Overview – The Product Marketing Manager must have a unique skillset required to bring technical capabilities to market in a way that delivers unique business value and differentiated positioning. The ideal Product Marketing Manager will have a broad understanding of the Payments market, but more importantly you understand how product marketing plays a critical role in articulating market / customer problems combined with solution messaging, positioning and launch.

Core Responsibilities:

Go To Market

  • Responsible for all aspects of Go To Market activities including identifying innovation around existing products, identifying market problems, and identifying customer/prospect problems. Also, build messaging/USPs, define demo scenarios, and coordinate product launches including development of commercial strategy for senior leadership approval.

Sales Enablement & Competition

  • Define, coordinate and create sales & partner enablement collateral. Own competitive intelligence / analysis process and fully understand competitor landscape across relevant market verticals.

Product

  • Identify market and customer problems (12-month horizon) to satisfy current revenue opportunities and provide guidance as to new solutions / functional areas.

Evangelism

  • Evangelize the product, USPs, and roadmap internally and externally. Conduct analyst inquiries and briefings. Be the spokesperson for our client and their offering.

Required skills or experience:

  • 3 to 5 years of software product marketing experience with at least 1.5 years experience in a field facing role
  • 3+ years payments marketing experience a plus but not required
  • Expert knowledge of the payments domain a plus but not required
  • Bachelor’s degree or equivalent experience
  • Very strong written communication skills
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
  • Helpful if comfortable with social media and community participation
  • Up to 25% travel to support sales efforts and industry events

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

VOIP Support Engineer (Asterisk)

Job title: VOIP Support Engineer

Location– London

Salary– To £30k plus excellent benefits

Client– Our client is a “new generation” telecommunications company.  They focus on IP communications technology, Asterisk (Open Source) and Cloud delivered services. You will be working from their main office in Richmond, London.

Role overview-  Our client has experienced unbelievable growth recently and an opportunity exists for you to join their key Customer Support team, if you are a customer focussed Support Engineer.  They want someone who is pro-active, not afraid to ask questions and can engage with colleagues and clients.

Support Engineers are engaged in a range of activities from day to day trouble ticket management to new customer installations and on-site visits.

Core Responsibilities:

  • Field first contact with the customer
  • Log enquiries in ticketing system
  • Issue assessment for prioritisation and issue diagnosis
  • Continuous customer dialogue during fault management process
  • Liaise with third party suppliers and escalations with in-house development teams
  • Fault clearance to the customer’s satisfaction.

Required skills or experience:

  • Excellent written and oral communication skills
  • Experience of VoIP related technologies and protocols
  • Strong TCP/IP knowledge (CCNA level desirable)
  • Fundamental understanding of Routing/Switching/Firewalls
  • Fundamental understanding of Linux OS, ability to install and troubleshoot Linux

Most important attributes/personal qualities needed in this person:

  • Customer focus
  • Communication skills
  • Technical Competence
  • Ability to work as a constructive team member

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

WFO Presales Specialist

Our client a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business as a Workforce Optimisation Presales Specialist, assisting prospects and clients in the discovery and design phase.

Role overview You will design fit-for-purpose Workforce Management (WFM) and Workforce Optimisation (WFO) solutions for clients. You will be part of a brilliant team of technical experts to design integrated UC and Contact Centre solutions. You will help and assist commercial salespeople with technical expertise throughout the sales cycle, and will demonstrate Sabio’s WFO capability and thought leadership in the marketplace.

Responsibilities Commercial & Product Ownership

  • Responsible for providing the sales team with the necessary specialist expertise to enable them to sell Verint and Avaya Workforce Optimisation solutions
  • Ownership of the WFO project and support targets (net new project and support business)
  • Responsible for working with the business stakeholders to define additions and extensions to the WFO portfolio in order to ensure the proposition is relevant and compelling.
  • Responsible for delivering the agreed propositions to market and their associated commercial targets.

Core Presales Skills

  • Responsible for pricing WFO business
  • Responsible for ensuring project and support risk is managed
  • Responsible for the accurate production of Statements of Work which define the contractual scope of the solution.
  • Works with internal WFO delivery team to ensure accurate project scoping and expectation setting.
  • Act as the subject matter expert for appropriate product related enquiries.

Marketing:

  • Support marketing with knowledge and materials to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
  • Attend customer events in person or virtually to create the excitement for the product area – specifically with our association to the Professional Planning Forum.
  • Ability to support client relationships at a senior level to promote business benefits.

Desirable skills or experience:

  • Prior knowledge of Verint V7.8 – V11.1 WFO technology and Avaya WFO R10 – R12

Required skills or experience:

    • Strong pre-sales and commercial sales skills
    • Has strong experience of designing WFO solutions including;
    • Professional services for new systems and upgrades
    • Technology design for new systems and upgrades
    • Must possess a blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
    • Tenacity to seek a business and customer win / win solution
    • Comfortable working independently, requiring guidance in only the most complex situations.
    • Advanced problem solving skills
    • Strong customer service awareness
    • Technically accredited within network services discipline
    • Passion and drive for change
    • Continually seek methods to standardise and streamline sales and implementation processes driving these through to realise greater business efficiency
    • Possesses key characteristics associated with team work
    • Previously driven by metric and KPI’s
    • Creative ability to produce high quality content for marketing material
    • Excellent communication and documentation skills
    • Ability to co-ordinate a remote virtual team
    • Flexibility both in approach and availability
    • Communication: explains requirements/deliverables to a variety of audiences and ensures meaning is understood

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Technical Implementation Manager – London

Job title: Technical Implementation Manager

Location – London (City)

Salary – To £60k plus company benefits

Client –Our client is a FinTech company based in the heart of London and founded in 2012. Today, they work with over 125 platform customers and now process in excess of $10B in payments every year, across more than 40 currencies in 212 countries.

Role Outline – Our client is changing the international payments landscape by delivering currency conversion and international payments as a cloud-based web service. The cloud allows them to provide the best pricing by connecting customers to numerous currency and payment networks while maintaining the

same level of security, reliably and compliance as mainstream banks.

Role responsibilities:

  • Subject matter expert for API enquiries from customers & prospects
  • Relationship leader between technical, product & commercial organisations for API
  • Assist with deals using the sales methodology and standards set up
  • Support the education phase of key deals
  • Communicate the proposition and message to all customers & prospects
  • Utilise Salesforce.com reporting

Experience & Attributes:

Essential:

  • 2+ years experience within a similar role
  • Sales & commercial acumen
  • Technical background
  • Problem solving skills
  • Structure time/project management
  • Exceptional organisational skills
  • Confident demonstration skills
  • Understanding of Agile & SDLC methodology

Desirable:

  • Experience in Forex or International Payments
  • Ambitious high achiever mentality
  • Relationship focussed
  • Adept at analysis & creativity

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Technical Consultant – Voice

Job title: Senior Technical Consultant

Location – Within commutable distance to Milton Keynes

Salary – To £60k plus company benefits

Client – Our client is a leading BPO and technology solution provider specializing in customer experience and customer interactions. They focus on people, process and technology to create exceptional customer experiences.

Role Outline – The purpose of this position will be to design, drive, implement and improve on existing and proposed Technology Solutions and be responsible for the transition of these solutions to the Channel Service and Technology teams.

They will also support escalated problem management (at expert level) and establish a track record of exceptional performance with regards to a combination of technical, service and business ability.

Deliverables and Output:

Key headline deliverables are;

  1. Infrastructure Design and Development
  2. Technical Support
  3. Business Development

Experience:

In depth Knowledge of Contact Centre Technologies including;

  • AVAYA Call Manager, CMS, IQ, Messaging, Experience Portal, WFO Suite, Dialer, Session Manager, Sipera, Media Gateway.
  • Knowledge of LAN, WAN and SecurityKnowledge of Virtualisation technologies such as VMWare and Hyper V and Storage Area Network such as EMC and Netapp.
  • Knowledge of TCP/IP and protocols such as SIP, H323, SMTP, FTP, SSH, HTTP, SSL.
  • Professional AVAYA on voice and call centre technologies or equivalent experience.
  • Minimum of 6 years experience in advanced technology solution architecture of call centres.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Sales Engineer (Mobile Application Development) – London

Job title: Sales Engineer (Mobile Application Development)

Location – London, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in 2011, they are a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Europe and Buenos Aires. Over 600,000 developers and over 30,000 customers use their technology because they provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

Role Outline – Our client is looking for experienced Platform Sales Engineers who are as passionate about customers as they are about technology. You will be on the front line engaging with developers and engineers on the customer side, helping them understand the technology portfolio, as well as serve as a trusted consultant and thought leader around everything regarding mobility. Every step of the way you will delight customers and exceed their expectations.

In this customer-facing sales role you will help potential customers to build great apps and make full use of our technology. If you have an engineering background, love to build apps in your spare time or want a more business focused career, becoming a Sales Engineer is a fantastic opportunity. This is an exciting, high visibility position where your contributions will directly contribute to success!

Key Responsibilities:

  • Able to fulfil monthly personal sales quota and manage an average of 200 business opportunities at any given time
  • Follow up with new prospective users who have technical questions, understand their requirements, educate them and ensure that they purchase the platform and have a successful experience with it.
  • Engage with existing customers to ensure they have everything they need to build great mobile apps
  • Be our customers’ voice within our client’s organization; their goal is to build the best possible developer platform, and it will be the responsibility of the Sales Engineer to find out what customers need from us in order to be more successful

Key Skills:

  • Current or previous experience as a Sales Engineer or Evangelist at a software company
  • Experience with Java, C#/.NET, MonoTouch and Mono for Android is a plus
  • Strong technical knowledge; a programming background is ideal as you will be interacting with developers on a daily basis
  • Prior experience building mobile apps on iOS, Android, or Windows a huge plus
  • A love of helping other people solve problems and a passion for sharing your knowledge and experience to help others succeed.
  • Familiarity with the ecosystem of mobile tools, APIs, frameworks a plus
  • Eager to learn new technologies, always up to date before your peers on what’s new
  • Excellent written and oral communication skills; with the ability to make technical topics easy to understand, on the phone and over email
  • Comfortable in a fast-paced start-up environment
  • Results-oriented; willing to do whatever it takes to get the job done

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Presales Architect (Avaya Aura CM) – UK

Job title: Senior Presales Architect (Avaya Aura CM)

Location – South East (UK)

Salary – From £65,000-£75000 plus bonus & benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to add a Senior Presales Architect to their global presales team. The ideal candidate will have at least five years presales, solution architecture or TDA experience in the Avaya Aura Communication Manager portfolio of products. The role will be based in the South East between our client’s office in London and home based.

Specific requirements & experience in the following is required:

  • Have a MINIMUM 5 years experience working for a system integrator/service provider
  • Hold a valid/current Avaya Design (APDS) certification
  • Have detailed experience of Avaya’s Solution Design (ASD) tool
  • Demonstrate an ability to produce strong documentation that will be client facing
  • Be able to present technical solutions and business benefits in front of clients and/or prospects

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Tier 2 Data Engineer (Cisco & Juniper) – UK

Job title: Tier 2 Data Engineer (Cisco & Juniper)

Location – Nationwide, UK

Salary – Range from £35,000 – £45,000 plus benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to immediately fill a position for a Tier 2 Data Engineer who will join their team and will be responsible for all technical elements of project delivery including input into Design, Pre Staging, Implementation and Maintenance of multi-vendor Data Products, with a specific focus on Cisco & Juniper. The Data Engineer will work in tandem with the Project Management team to ensure a successful and cost effective project is delivered. The role will involve travel across the UK & Europe and will require working out of hours and weekends on projects.

The requirements & experience for the right person are:

  •  Min 5 years experience working for a system integrator/service provider
  • Ability to understand IPT Deployment and Support environments
  • WAN, ADSL, Ethernet, EFM,L2TP,LNS,Proactive Monitoring ,radius.
  • Conduct Network Assessments and advise on Network Readiness
  • CCNA & CCNP are required at minimum – CCVP and MCSE would be an advantage
  • Complex Cisco & Juniper Support – WAN/LAN, Routers and Switches
  • Experience of Implementation, Upgrades and Design
  • VPN Design and Configuration
  • Customer service focused
  • Excellent organisational skills
  • Professional, positive and decisive in approach
  • Confident communicating with customers or staff at a variety of levels over the phone and face to face.
  • Be capable of dealing with customers in a high pressure environment

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Avaya Tier 2 Support Engineer – USA

Job title: Avaya Tier 2 Support Engineer

Location – USA (preferred location is Illinois)

Salary – To $80k plus bonus

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline – The Avaya Tier 2 Support Engineer will form part of a growing support function within our client’s global operations centre. The role will take responsibility for the second time fix on client service issues and will be working through all voice and data faults. The role will provide remote support services to customers throughout the US, UK and Europe, and is expected to deliver exceptional customer service in the most cost effective and efficient manner to the business.

Requirements:

  • Hold one or more of the following Avaya, Cisco & Microsoft certifications – ACA, ACS, CCNA, MCSE
  • Minimum 2 years of experience within industry
  • Have experience in Avaya Communication Manager and peripherals, or an appreciation of a multiple number of platforms
  • Hold or be working towards achieving a minimum of an ACA qualification
  • RFA qualified and capable of licensing a new installation or carrying out a maintenance replacement
  • Basic networking skills including TCP/IP, firewalls, and internet technologies
  • Have experience of VoIP and understand how to configure it

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Software Licensing Analyst – London/Croydon

Job title: Software Licensing Analyst

Location – London/Croydon

Salary – £32-42k plus bonus

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline – This role with be responsible for managing contracts and software licences and also ensuring the business is fully aware of its financial and service commitments. One of their first tasks will be to implement and manage a software license compliance programme that supports growth, delivers financial efficiency and supports excellent customer service. We would like someone who has minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business as well as experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management. The successful candidate will demonstrate an understanding of complex partner contractual structures and frameworks and have a strong understanding of CRM.

Requirements:

  • A Level in Maths & English grade 3
  • Minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business.
  • Experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management.
  • Demonstrate an understanding of complex partner contractual structures and frameworks
  • Strong understanding of Customer Relationship Management
  • Computer literate in MS Office Applications & Database software
  • Accurate and methodical approach with good numerical skills

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!