Senior Project Manager – Homebased

Job title: Senior Project Manager

Location – Homebased role, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business and play a key role in the delivery of complex projects to their prospect and client base.

Role Overview – The purpose of this role is to manage customer-facing projects, transforming the contact centre operation of Sabio customers.
The role is the focal point for ensuring the customer achieves their transformation objectives, Sabio deliver a successful project (time, cost, quality) and at the end of project all parties are satisfied.
As a result – the role holder needs to take clear ownership for the project, once it is converted from a qualified “sale”. Ideally this involved getting involved during the commercial process, meeting the client and providing confidence that Sabio will deliver.
This position will be responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, troubleshooting and the continuing maintenance of good customer relations.
The expectation is that the role holder will have experience within the Contact Centre/Customer Service industry, have worked either client or supplier-side and have a track record of successful engagements over a number of complex projects/programmes.
The expectation is that the role-holder will normally be responsible for the simultaneous management of six to eight projects at any given time, ranging from one to twenty six weeks.
The jobholder is required to be fully competent within the field of project management. S/he will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.

Responsibilities:

From point of sale the successful candidate will be required to:

  • Understand the customers’ requirements and Critical Success Factors
  • Manage communications with the customer
  • Clarify any ambiguity in the statement of works
  • Liaise with internal technical experts to determine the nature and requirements of the projects
  • Determine appropriate project resources
  • Set project milestones predictions
  • Define project timelines with suitable contingency planning
  • Present the project scope to the customer
  • Manage and co-ordinate resources (including contractors and relevant client and Sabio staff) to ensure project deliverables are met
  • Manage changes in response to customer requests and emerging needs
  • Communicate with project team as necessary and manage expectations
  • Provide weekly status reports and monthly status reports to relevant stake holders
  • Co-ordinate training and consultancy
  • Ensure smooth project hand-over to the Support team through the production of appropriate documentationUnderstand the project from the customer’s view-point
  • Determine the right level of communication and engagement with the customer
  • Provide insight into project progress for the customer
  • Always seek to identify more innovative ways of working that increase effectiveness
  • Challenge standard processes and procedures with the aim to ensure they are as good as they can be
  • Act as an ambassador of Sabio and its key partners at all times
  • From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager
  • At all times you must follow all reasonable and lawful instructions given to you by the Company

Required skills or experience:

  • Experience of working within the contact centre/customer services industry
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment
  • Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
  • Experience of workshop facilitation including internal and external resources
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
  • Ability to create and maintain stakeholder management matrices
  • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Escalation handling techniques
  • Ability to act under own initiative to ensure projects stay on-track
  • Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
  • Portfolio Management – managing a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”

Competencies:  

  • Leading and Deciding – taking responsibility for decision making, acting with confidence and on own initiative, taking calculated risks, providing direction and co-ordinating action.
  • Supporting and Co-operating – understanding others, adapting to the team, building team spirit, communicating proactively.
  • Influencing and Presenting – building rapport, managing conflict, making an impact, shaping conversations, promoting ideas, explaining concepts and opinions.
  • Organising and Executing – setting objectives, planning, managing time and resources, focusing on customer needs and satisfaction, monitoring and maintaining quality, driving project results.
  • Adapting and Coping – accepting new ideas, coping with pressure, showing emotional control and handling setbacks.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Product Marketing Manager, Up to £50k + benefits – London

Job title -Product Marketing Manager

Location – London

Salary – Up to £50k + benefits

Client – Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role Overview – The Product Marketing Manager must have a unique skillset required to bring technical capabilities to market in a way that delivers unique business value and differentiated positioning. The ideal Product Marketing Manager will have a broad understanding of the Payments market, but more importantly you understand how product marketing plays a critical role in articulating market / customer problems combined with solution messaging, positioning and launch.

Core Responsibilities:

Go To Market

  • Responsible for all aspects of Go To Market activities including identifying innovation around existing products, identifying market problems, and identifying customer/prospect problems. Also, build messaging/USPs, define demo scenarios, and coordinate product launches including development of commercial strategy for senior leadership approval.

Sales Enablement & Competition

  • Define, coordinate and create sales & partner enablement collateral. Own competitive intelligence / analysis process and fully understand competitor landscape across relevant market verticals.

Product

  • Identify market and customer problems (12-month horizon) to satisfy current revenue opportunities and provide guidance as to new solutions / functional areas.

Evangelism

  • Evangelize the product, USPs, and roadmap internally and externally. Conduct analyst inquiries and briefings. Be the spokesperson for our client and their offering.

Required skills or experience:

  • 3 to 5 years of software product marketing experience with at least 1.5 years experience in a field facing role
  • 3+ years payments marketing experience a plus but not required
  • Expert knowledge of the payments domain a plus but not required
  • Bachelor’s degree or equivalent experience
  • Very strong written communication skills
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
  • Helpful if comfortable with social media and community participation
  • Up to 25% travel to support sales efforts and industry events

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Experienced Contract Recruiter for Ingenio

SIMPLE

Ingenio is a recruitment and consultancy business for the technology industry. We are searching for an experienced contract recruiter to join our new business.

A simple ask, right?

UNEXPECTED

Not so.

The vast majority of people that will read this advert (with respect) won’t be able to take this challenge on. You’ll be the fourth person in our business (start-ups sound cool but most can’t take them) and you’ll be tasked with building a business within a business. From absolutely nothing.

Beyond that, you’ll be on the path to owning part of Ingenio. Again, it sounds fun to be a partner but most people don’t really believe that it’s actually possible.

It is.

Often the promise of equity remains just that: a promise. And one that despite how hard people work just never quite materialises.

WHAT’S IT ALL ABOUT? 

If something in your intuition says that you are one of few that could actually hack this, then read on.

We need an experienced IT contract consultant with 3 to 5 years’ experience with the ability – and most importantly, the desire – to build a contract book from scratch. We are interested in consultants who have experience in a software development discipline such as Java, .NET or Python, or mobile applications such as iOS or Android. Cyber security folk are also interesting too.

So what will we give you?

You’ll join us in either our London or Dublin office and embark on a journey rather than just a career. We want you to become a leader, a director (if you’re in to job titles) and even a shareholder. We’d also like to see you make a lot of money along the way as you help to grow the Ingenio Empire.

Ingenio opened its doors for business on 1st January this year and has enjoyed an incredible first half year. As a result, we are committed to growing our recruitment business and are looking for an experienced contract consultant to exploit the opportunity in the most lucrative segments of the IT industry.

Ingenio’s founders – Rob Magee and James Smith – started the company with a determination to hire, recruit and work alongside exceptional people. They only want to hire people that are smarter than they are (strange, eh?) and have a vision for building a new practice within an existing business.

YOU SIMPLY NEED TO… 

Most good salespeople don’t have a CV or are simply too busy to write one. If that’s the case, and you genuinely back yourself to take this challenge on, then we still want to hear from you.

Send us an e-mail and tell us briefly why you’re interested in this opportunity and a bit about your experience…and we’ll call you back (and a CV would be great too).

info@ingenio-global.com

Technical Implementation Manager – London

Job title: Technical Implementation Manager

Location – London (City)

Salary – To £60k plus company benefits

Client –Our client is a FinTech company based in the heart of London and founded in 2012. Today, they work with over 125 platform customers and now process in excess of $10B in payments every year, across more than 40 currencies in 212 countries.

Role Outline – Our client is changing the international payments landscape by delivering currency conversion and international payments as a cloud-based web service. The cloud allows them to provide the best pricing by connecting customers to numerous currency and payment networks while maintaining the

same level of security, reliably and compliance as mainstream banks.

Role responsibilities:

  • Subject matter expert for API enquiries from customers & prospects
  • Relationship leader between technical, product & commercial organisations for API
  • Assist with deals using the sales methodology and standards set up
  • Support the education phase of key deals
  • Communicate the proposition and message to all customers & prospects
  • Utilise Salesforce.com reporting

Experience & Attributes:

Essential:

  • 2+ years experience within a similar role
  • Sales & commercial acumen
  • Technical background
  • Problem solving skills
  • Structure time/project management
  • Exceptional organisational skills
  • Confident demonstration skills
  • Understanding of Agile & SDLC methodology

Desirable:

  • Experience in Forex or International Payments
  • Ambitious high achiever mentality
  • Relationship focussed
  • Adept at analysis & creativity

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Telemarketing Manager – London

Job title: Telemarketing Manager

Location – London, UK

Salary – To £50k OTE

Client – Our client is a solutions provider specialising in unified communications, voice and data technologies, contact centre and network security – all the while providing their customers with services and support networks.

Our client was formed with a goal to deliver an unmatched client experience based on integrity, honesty and excellence. Their long-term partnerships with the leading manufacturers of voice and data technology enable them to recommend proven, business transforming solutions that enable clients to gain operational and strategic advantage in the markets they serve.

Role Outline – Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth. In order to create further demand and support the customer acquisition effort, our client wishes to hire an experienced Telemarketing Manager to provide leadership and management to an existing team of three demand creation specialists.

The purpose of the telemarketing practice is to produce qualified opportunities for the new business team, and also to act as a breeding ground for new sales talent to join either the enterprise or mid-market sales teams.

The requirement is to appoint a proven leader to take on ownership of the team in order to drive performance and develop people from within.

Deliverables and Output:

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Take ultimate responsibility for team performance on a weekly, monthly and quarterly basis
  • Be accountable for pre-agreed activity and financial targets
  • Work with our client’s marketing department to devise targeted campaigns
  • Build relationships with key partners to develop campaigns and develop sales opportunities
  • Manage personnel in the form of scheduled and ad-hoc team and individual meetings, including appraisals
  • Promote the client in the industry and raise awareness of the ‘new look’ Telemarketing Practice
  • Hire, train and develop new team members

Experience:

  • 3-5 years in a telesales team leader/management position
  • Background in technology sales environment is strongly preferred
  • Any experience with communications technology is not mandatory but would be a distinct advantage
  • Must be able to evidence working in a target driven environment
  • Experience in using CRM systems to manage customer data, generate reports and monitor individual and team performance
  • Experience in working to typical telesales key performance indicators such as measured call volumes, booked meetings and contracted business

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Sales Engineer (Mobile Application Development) – London

Job title: Sales Engineer (Mobile Application Development)

Location – London, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in 2011, they are a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Europe and Buenos Aires. Over 600,000 developers and over 30,000 customers use their technology because they provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

Role Outline – Our client is looking for experienced Platform Sales Engineers who are as passionate about customers as they are about technology. You will be on the front line engaging with developers and engineers on the customer side, helping them understand the technology portfolio, as well as serve as a trusted consultant and thought leader around everything regarding mobility. Every step of the way you will delight customers and exceed their expectations.

In this customer-facing sales role you will help potential customers to build great apps and make full use of our technology. If you have an engineering background, love to build apps in your spare time or want a more business focused career, becoming a Sales Engineer is a fantastic opportunity. This is an exciting, high visibility position where your contributions will directly contribute to success!

Key Responsibilities:

  • Able to fulfil monthly personal sales quota and manage an average of 200 business opportunities at any given time
  • Follow up with new prospective users who have technical questions, understand their requirements, educate them and ensure that they purchase the platform and have a successful experience with it.
  • Engage with existing customers to ensure they have everything they need to build great mobile apps
  • Be our customers’ voice within our client’s organization; their goal is to build the best possible developer platform, and it will be the responsibility of the Sales Engineer to find out what customers need from us in order to be more successful

Key Skills:

  • Current or previous experience as a Sales Engineer or Evangelist at a software company
  • Experience with Java, C#/.NET, MonoTouch and Mono for Android is a plus
  • Strong technical knowledge; a programming background is ideal as you will be interacting with developers on a daily basis
  • Prior experience building mobile apps on iOS, Android, or Windows a huge plus
  • A love of helping other people solve problems and a passion for sharing your knowledge and experience to help others succeed.
  • Familiarity with the ecosystem of mobile tools, APIs, frameworks a plus
  • Eager to learn new technologies, always up to date before your peers on what’s new
  • Excellent written and oral communication skills; with the ability to make technical topics easy to understand, on the phone and over email
  • Comfortable in a fast-paced start-up environment
  • Results-oriented; willing to do whatever it takes to get the job done

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

VP Sales Europe

Job title: VP Sales Europe

Location – London, UK

Salary – Exceptional

Client – Our client is a global leader in cloud contact centre software who have over 2000 clients worldwide and facilitate almost 3 billion customer interactions annually.

Role Outline – Our client is looking to launch their business in Europe in Q2 of 2015 with a direct sales force and are looking for an individual to take responsibility for all things sales (sales development, client acquisition and account management). The role will involve shaping the existing proposition for the European market place, executing an aggressive sales plan and building a driven and successful sales team.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!