WFO Presales Specialist

Our client a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business as a Workforce Optimisation Presales Specialist, assisting prospects and clients in the discovery and design phase.

Role overview You will design fit-for-purpose Workforce Management (WFM) and Workforce Optimisation (WFO) solutions for clients. You will be part of a brilliant team of technical experts to design integrated UC and Contact Centre solutions. You will help and assist commercial salespeople with technical expertise throughout the sales cycle, and will demonstrate Sabio’s WFO capability and thought leadership in the marketplace.

Responsibilities Commercial & Product Ownership

  • Responsible for providing the sales team with the necessary specialist expertise to enable them to sell Verint and Avaya Workforce Optimisation solutions
  • Ownership of the WFO project and support targets (net new project and support business)
  • Responsible for working with the business stakeholders to define additions and extensions to the WFO portfolio in order to ensure the proposition is relevant and compelling.
  • Responsible for delivering the agreed propositions to market and their associated commercial targets.

Core Presales Skills

  • Responsible for pricing WFO business
  • Responsible for ensuring project and support risk is managed
  • Responsible for the accurate production of Statements of Work which define the contractual scope of the solution.
  • Works with internal WFO delivery team to ensure accurate project scoping and expectation setting.
  • Act as the subject matter expert for appropriate product related enquiries.

Marketing:

  • Support marketing with knowledge and materials to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
  • Attend customer events in person or virtually to create the excitement for the product area – specifically with our association to the Professional Planning Forum.
  • Ability to support client relationships at a senior level to promote business benefits.

Desirable skills or experience:

  • Prior knowledge of Verint V7.8 – V11.1 WFO technology and Avaya WFO R10 – R12

Required skills or experience:

    • Strong pre-sales and commercial sales skills
    • Has strong experience of designing WFO solutions including;
    • Professional services for new systems and upgrades
    • Technology design for new systems and upgrades
    • Must possess a blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
    • Tenacity to seek a business and customer win / win solution
    • Comfortable working independently, requiring guidance in only the most complex situations.
    • Advanced problem solving skills
    • Strong customer service awareness
    • Technically accredited within network services discipline
    • Passion and drive for change
    • Continually seek methods to standardise and streamline sales and implementation processes driving these through to realise greater business efficiency
    • Possesses key characteristics associated with team work
    • Previously driven by metric and KPI’s
    • Creative ability to produce high quality content for marketing material
    • Excellent communication and documentation skills
    • Ability to co-ordinate a remote virtual team
    • Flexibility both in approach and availability
    • Communication: explains requirements/deliverables to a variety of audiences and ensures meaning is understood

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Technical Implementation Manager – London

Job title: Technical Implementation Manager

Location – London (City)

Salary – To £60k plus company benefits

Client –Our client is a FinTech company based in the heart of London and founded in 2012. Today, they work with over 125 platform customers and now process in excess of $10B in payments every year, across more than 40 currencies in 212 countries.

Role Outline – Our client is changing the international payments landscape by delivering currency conversion and international payments as a cloud-based web service. The cloud allows them to provide the best pricing by connecting customers to numerous currency and payment networks while maintaining the

same level of security, reliably and compliance as mainstream banks.

Role responsibilities:

  • Subject matter expert for API enquiries from customers & prospects
  • Relationship leader between technical, product & commercial organisations for API
  • Assist with deals using the sales methodology and standards set up
  • Support the education phase of key deals
  • Communicate the proposition and message to all customers & prospects
  • Utilise Salesforce.com reporting

Experience & Attributes:

Essential:

  • 2+ years experience within a similar role
  • Sales & commercial acumen
  • Technical background
  • Problem solving skills
  • Structure time/project management
  • Exceptional organisational skills
  • Confident demonstration skills
  • Understanding of Agile & SDLC methodology

Desirable:

  • Experience in Forex or International Payments
  • Ambitious high achiever mentality
  • Relationship focussed
  • Adept at analysis & creativity

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Technical Consultant – Voice

Job title: Senior Technical Consultant

Location – Within commutable distance to Milton Keynes

Salary – To £60k plus company benefits

Client – Our client is a leading BPO and technology solution provider specializing in customer experience and customer interactions. They focus on people, process and technology to create exceptional customer experiences.

Role Outline – The purpose of this position will be to design, drive, implement and improve on existing and proposed Technology Solutions and be responsible for the transition of these solutions to the Channel Service and Technology teams.

They will also support escalated problem management (at expert level) and establish a track record of exceptional performance with regards to a combination of technical, service and business ability.

Deliverables and Output:

Key headline deliverables are;

  1. Infrastructure Design and Development
  2. Technical Support
  3. Business Development

Experience:

In depth Knowledge of Contact Centre Technologies including;

  • AVAYA Call Manager, CMS, IQ, Messaging, Experience Portal, WFO Suite, Dialer, Session Manager, Sipera, Media Gateway.
  • Knowledge of LAN, WAN and SecurityKnowledge of Virtualisation technologies such as VMWare and Hyper V and Storage Area Network such as EMC and Netapp.
  • Knowledge of TCP/IP and protocols such as SIP, H323, SMTP, FTP, SSH, HTTP, SSL.
  • Professional AVAYA on voice and call centre technologies or equivalent experience.
  • Minimum of 6 years experience in advanced technology solution architecture of call centres.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Telemarketing Manager – London

Job title: Telemarketing Manager

Location – London, UK

Salary – To £50k OTE

Client – Our client is a solutions provider specialising in unified communications, voice and data technologies, contact centre and network security – all the while providing their customers with services and support networks.

Our client was formed with a goal to deliver an unmatched client experience based on integrity, honesty and excellence. Their long-term partnerships with the leading manufacturers of voice and data technology enable them to recommend proven, business transforming solutions that enable clients to gain operational and strategic advantage in the markets they serve.

Role Outline – Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth. In order to create further demand and support the customer acquisition effort, our client wishes to hire an experienced Telemarketing Manager to provide leadership and management to an existing team of three demand creation specialists.

The purpose of the telemarketing practice is to produce qualified opportunities for the new business team, and also to act as a breeding ground for new sales talent to join either the enterprise or mid-market sales teams.

The requirement is to appoint a proven leader to take on ownership of the team in order to drive performance and develop people from within.

Deliverables and Output:

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Take ultimate responsibility for team performance on a weekly, monthly and quarterly basis
  • Be accountable for pre-agreed activity and financial targets
  • Work with our client’s marketing department to devise targeted campaigns
  • Build relationships with key partners to develop campaigns and develop sales opportunities
  • Manage personnel in the form of scheduled and ad-hoc team and individual meetings, including appraisals
  • Promote the client in the industry and raise awareness of the ‘new look’ Telemarketing Practice
  • Hire, train and develop new team members

Experience:

  • 3-5 years in a telesales team leader/management position
  • Background in technology sales environment is strongly preferred
  • Any experience with communications technology is not mandatory but would be a distinct advantage
  • Must be able to evidence working in a target driven environment
  • Experience in using CRM systems to manage customer data, generate reports and monitor individual and team performance
  • Experience in working to typical telesales key performance indicators such as measured call volumes, booked meetings and contracted business

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Sales Engineer (Mobile Application Development) – London

Job title: Sales Engineer (Mobile Application Development)

Location – London, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in 2011, they are a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Europe and Buenos Aires. Over 600,000 developers and over 30,000 customers use their technology because they provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

Role Outline – Our client is looking for experienced Platform Sales Engineers who are as passionate about customers as they are about technology. You will be on the front line engaging with developers and engineers on the customer side, helping them understand the technology portfolio, as well as serve as a trusted consultant and thought leader around everything regarding mobility. Every step of the way you will delight customers and exceed their expectations.

In this customer-facing sales role you will help potential customers to build great apps and make full use of our technology. If you have an engineering background, love to build apps in your spare time or want a more business focused career, becoming a Sales Engineer is a fantastic opportunity. This is an exciting, high visibility position where your contributions will directly contribute to success!

Key Responsibilities:

  • Able to fulfil monthly personal sales quota and manage an average of 200 business opportunities at any given time
  • Follow up with new prospective users who have technical questions, understand their requirements, educate them and ensure that they purchase the platform and have a successful experience with it.
  • Engage with existing customers to ensure they have everything they need to build great mobile apps
  • Be our customers’ voice within our client’s organization; their goal is to build the best possible developer platform, and it will be the responsibility of the Sales Engineer to find out what customers need from us in order to be more successful

Key Skills:

  • Current or previous experience as a Sales Engineer or Evangelist at a software company
  • Experience with Java, C#/.NET, MonoTouch and Mono for Android is a plus
  • Strong technical knowledge; a programming background is ideal as you will be interacting with developers on a daily basis
  • Prior experience building mobile apps on iOS, Android, or Windows a huge plus
  • A love of helping other people solve problems and a passion for sharing your knowledge and experience to help others succeed.
  • Familiarity with the ecosystem of mobile tools, APIs, frameworks a plus
  • Eager to learn new technologies, always up to date before your peers on what’s new
  • Excellent written and oral communication skills; with the ability to make technical topics easy to understand, on the phone and over email
  • Comfortable in a fast-paced start-up environment
  • Results-oriented; willing to do whatever it takes to get the job done

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Presales Architect (Avaya Aura CM) – UK

Job title: Senior Presales Architect (Avaya Aura CM)

Location – South East (UK)

Salary – From £65,000-£75000 plus bonus & benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to add a Senior Presales Architect to their global presales team. The ideal candidate will have at least five years presales, solution architecture or TDA experience in the Avaya Aura Communication Manager portfolio of products. The role will be based in the South East between our client’s office in London and home based.

Specific requirements & experience in the following is required:

  • Have a MINIMUM 5 years experience working for a system integrator/service provider
  • Hold a valid/current Avaya Design (APDS) certification
  • Have detailed experience of Avaya’s Solution Design (ASD) tool
  • Demonstrate an ability to produce strong documentation that will be client facing
  • Be able to present technical solutions and business benefits in front of clients and/or prospects

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Tier 2 Data Engineer (Cisco & Juniper) – UK

Job title: Tier 2 Data Engineer (Cisco & Juniper)

Location – Nationwide, UK

Salary – Range from £35,000 – £45,000 plus benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to immediately fill a position for a Tier 2 Data Engineer who will join their team and will be responsible for all technical elements of project delivery including input into Design, Pre Staging, Implementation and Maintenance of multi-vendor Data Products, with a specific focus on Cisco & Juniper. The Data Engineer will work in tandem with the Project Management team to ensure a successful and cost effective project is delivered. The role will involve travel across the UK & Europe and will require working out of hours and weekends on projects.

The requirements & experience for the right person are:

  •  Min 5 years experience working for a system integrator/service provider
  • Ability to understand IPT Deployment and Support environments
  • WAN, ADSL, Ethernet, EFM,L2TP,LNS,Proactive Monitoring ,radius.
  • Conduct Network Assessments and advise on Network Readiness
  • CCNA & CCNP are required at minimum – CCVP and MCSE would be an advantage
  • Complex Cisco & Juniper Support – WAN/LAN, Routers and Switches
  • Experience of Implementation, Upgrades and Design
  • VPN Design and Configuration
  • Customer service focused
  • Excellent organisational skills
  • Professional, positive and decisive in approach
  • Confident communicating with customers or staff at a variety of levels over the phone and face to face.
  • Be capable of dealing with customers in a high pressure environment

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

VP Sales Europe

Job title: VP Sales Europe

Location – London, UK

Salary – Exceptional

Client – Our client is a global leader in cloud contact centre software who have over 2000 clients worldwide and facilitate almost 3 billion customer interactions annually.

Role Outline – Our client is looking to launch their business in Europe in Q2 of 2015 with a direct sales force and are looking for an individual to take responsibility for all things sales (sales development, client acquisition and account management). The role will involve shaping the existing proposition for the European market place, executing an aggressive sales plan and building a driven and successful sales team.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!