Sales Academy Team Leader – Manchester

Title – Sales Academy Team Leader

Location  – Manchester

Salary – Very competitive package + benefits

Client – Our client is a market leading Cisco Gold partner in the Unified Communications space in the UK.

Role – The Sales Academy Team Leader is a new position within our client’s organisation. This person will be responsible for founding the Sales Academy and all the activities that come with this; ranging from Hiring, Training, Developing and Inspiring a team of young sales professionals to further their professional and personal growth. The ideal candidate will have some technology sales experience, particularly in the UC space, combined with a proven track record of recent Sales Management or Coaching in a similar situation.

This is a very unique and challenging opportunity, and is not ‘for’ everyone.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Director of Partner Marketing, Up to £60k basic + benefits – London

Title – Partner Marketing Manager

Location – London

Salary – £60k basic + benefits

Client – Our client is a market leading, and rapidly expanding, international Cloud-based Unified Communications specialist, with a presence in the US, UK, mainland Europe and Asia. This is a company that is focused on delivering exceptional service to its large client base, through its market leading Cloud solutions. You will join their team in London to join their Marketing Team and lead the EMEA Partner Marketing efforts.

Role – To support the continued expansion and growth of our client in Europe, their Marketing Team is looking to hire a Partner Marketing Manager for EMEA. The primary objective of this role is to activate and support new partner opportunities for the Partnerships team.

To achieve this as Partner Marketing Manager, the successful candidate will collaborate with the Partnership managers to ensure new partnerships are launched with maximum visibility, that partners are fully briefed and equipped with sales collateral and we are working in collaboration with partner marketing teams to create and implement joint marketing activities to maximize new partner potential.

This role is suited for a dynamic, enthusiastic channel or partner marketer who is keen to learn and develop their B2B marketing skills in a very fast-paced and rapidly expanding organization. As the owner of your region, you will be expected to run campaigns from inception to completion and doing all the bits in between. A willingness to get your hands dirty in this role is essential. You will be an outstanding communicator with the ability to influence at all levels of the organization. You will need to strong time and project management skills to coordinate several support agencies across creative, media and events and be able to measure the success of your activities by mastering our marketing automation and CRM systems.

This is a great opportunity to work autonomously as part of a newly created, high-calibre EMEA marketing team.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Service Delivery Manager, Up to £55k – London

Title – Service Delivery Manager

Location – London

Salary – Up to £55k + benefits

Client – Our client is a multi-award winning Cisco solutions provider and Gold Partner. Established in 1992 and based in central London with offices globally, it delivers tangible business outcomes for clients in locations all over the world. They are an energetic, fast moving, rapidly growing and highly skilled technology company. They will soon open their own international offices in New York and Sydney. They are totally devoted and committed to delivering the ultimate technology solutions and client service.

Role – Our client’s Managed Services are delivered via a designated Service Delivery Manager (SDM) who plays a pivotal role in the management and services our clients receive. They act as a client’s representative internally as well as a single point of contact and control for the delivery of all contracted offerings.

The SDM acts as a conduit within our client’s organisation ensuring all contracted deliverables are scheduled and met within the service levels agreed. They are primarily responsible for all reporting output along with providing service level reviews to highlight any breeches in Service Level Agreements and initiating Improvement plans as part of Continual Service Improvement.

They are a primary escalation point for support and service related issues liaising with relevant internal and external business units, doing whatever it takes to ensure efficient and effective problem resolution. The SDM is someone with excellent interpersonal skills and the strength to make things happen.

We are looking for inspiring service delivery experts who:

  • Are passionate on delivering service excellence to our clients
  • Can build and develop client relationships
  • Drive overall client satisfaction to help ensure contract renewals and ongoing client retention
  • Are an Internal source on our client’s Manage proposition
  • Understand of our On Premise, Cloud and connectivity service models and design
  • Ensure client’s contracted deliverables service offering is provided within specified service level agreements.
  • Can build
  • Develops an exceptional understanding of their client’s business from an operating and services perspective
  • Work closely with our Account Directors to form virtual client teams to manage our client’s account and ensure on time client renewals.
  • Highlight to Account Directors additional service opportunities and associated SDM revenue streams through ongoing client interaction and knowledge of the Managed Services Catalogue.
  • Act as an escalation point to ensure that the appropriate functional activity takes place to resolve any issues that may arise.
  • Ensure the performance of third party suppliers with clients is appropriately managed.
  • Channels service related client issues internally and ensures they are managed through to resolution and recorded.
  • Contributes to the Takeover & Transition processes to ensure that the service enablement processes and relevant documentation are adequately completed and that operational readiness is tested.
  • Produces, manages and maintains the client’s service operations manual, outlining key contact points, SLAs, escalation paths, bespoke operational procedures and up to date current supported inventory list.
  • Actively ensures that Root Cause Analysis is undertaken in order to drive improvement within the business.

Skills:

  • Having an uncompromising level of commitment and passion for quality and client service delivery.
  • Excellent interpersonal skills and the strength to make things happen.
  • At least 3 years’ experience in an external client facing Service Delivery role
  • Having a positive approach to team work, with a willingness to learn, share knowledge and help other members of the team.
  • Being able to work under pressure, outside of comfort zone, with a ‘can-do’ attitude.
  • Having great time management, attention to detail, expectation setting and organisational skills to provide solid service management
  • Being flexible, adaptable, adhering to change and showing initiative.
  • Having the ability to approach problem solving in a clear and concise manner.
  • Possessing a good level of communication skills, including written communication, becoming a liaison between technical and commercial people, internally and externally. Able to communicate at all levels, including senior directors within client organisations.
  • Having basic level of product knowledge, concepts, features and integration methods.
  • Having a low level technical knowledge (desirable)
  • V3 ITIL Foundation accreditation.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Verint Engineer, Up to €80k – Dublin

Title – Verint Engineer

Location – Dublin

Salary – Up to 80k + benefits

Client – Our client is a Managed Services provider in the telecommunications space in Ireland. Following a recent separation from a parent company, our client has been rebranded and moved into new offices in Ballymount (Red Cor Roundabout, M50). Although a new brand name, they have brought with them the same structure that was in place before the rebranding, but are an energetic, fast-moving, rapidly growing and highly skilled technology company.They are totally devoted and committed to delivering the ultimate technology solutions and client service.

The Role – Our client is looking for an Engineer from a Verint background to join their 5 man team on a permanent basis. Ideally the role will be well balanced between implementation for new projects and supporting the needs and requirements of the current client base.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

VP, International Sales Performance, £120k OTE – London

Title – VP International Sales Performance

Location – Paddington, London with travel to Africa once per month

Salary – To £80k basic salary, 30% bonus, premium health insurance, pension (9% matched) & gym contribution

Client – Our client is an infrastructure business that has built, owns and manages almost 6000 telecommunications towers in four countries across Africa. There is a very experienced and dynamic leadership team in place based at Corporate HQ in London, with equally impressive local management structures in DRC, Tanzania, Congo B & Zambia. The ultimate aim is for the business to float within the medium term, which will create opportunity events for the right people. The business is delivering annual revenues of $230m with a forecasted increase of $50m in 2016.

The Role – Our client is looking for someone to join their team as VP for International Sales Performance, who will own a number of key responsibilities that will help drive a much improved sales performance across the business. This is a newly created role – you’ll have a track record of driving change to deliver sales results, be a high achiever and help transform a sales team from being mostly passive and reactive to progressive and proactive. You’ll ultimately be responsible for the following initiatives:

  • Defining, creating & instilling a new sales methodology, ideally based on Miller Heiman
  • Driving performance management & improvement into the existing sales team (all of whom are based across the four countries in Africa – there are currently 12-15 people in this team with growth forecasted in 2016
  • Managing and communicating up an accurate sales forecast
  • Evaluating, selecting & managing the deployment of a new CRM platform
  • Hands on involvement in marketing, branding & communications involvement to drive consistency across the Group

Travel to Africa is required, and the expectation is that you would be in one of the locations once per month. This role is an incredible opportunity for someone who is looking to progress their already successful career in the single biggest growth market (Africa) for the next ten years. There is scope for career progression, earnings & development.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New Business Sales, Unbelievable Opportunity in London up to £53k OTE

SIMPLE

Our client is a start-up business communications specialist focused on unified communications, networking, security and connectivity. They design, deliver and support communications technology, either in the cloud or within a client’s environment.

Based in London and with the founders having over 25 years’ experience, our client works with clients across London and the south region and exist solely to make business communications simple.

Our client are looking for a New Business Sales/ Business Development person who can help drive their business to where it needs to go. They need someone who wants the opportunity to be part of something exceptional from the very start.

 

THE CHALLENGE

The vast majority of people that will read this advert (with respect) won’t be able to take this challenge on. You’ll be the first employee and New Business Sales person (start-ups sound cool but most can’t take them) and you’ll be tasked with building a business within a business. From absolutely nothing.

Beyond that, you’ll be on the path quicker than most to a senior/management role. Again, it sounds fun to be a partner but most people don’t really believe that it’s actually possible.

It is! Especially with our client who believe in rewarding someone who helps build the foundations of what will be an exceptional business.

Often the promise of equity remains just that: a promise. And one that despite how hard people work just never quite materialises. This is not the case with our client. Meet them for yourself and quickly find out !

WHAT’S IT ALL ABOUT?

If something in your intuition says that you are one of few that could actually hack this, then read on.

Our client is looking for a New Business Person who has the ability to acquire new clients. We want to speak with people who have a minimum of 2 years’ experience in a new business sales role. A background in technology sales environment is a MUST, with experience in selling either or a combination of Unified Comms, Cloud or Hosting and Networking preferred. A proven track record in personal opportunity development & maintaining a network of lead sources is something that our client demands.

More than anything, we want to speak with people who back themselves. Our client wants someone who has the strength to make things happen and isn’t scared off by a challenge. This is an unbelievable opportunity for someone who would back their sales ability and will put you on the fast-track to a senior position.

So what will our client give you?

You’ll join our client in our London office and embark on a journey rather than just a career. Our client want you to become a leader and see your progress quickly with the possibility of becoming a shareholder . They would also like to see you make a lot of money along the way as you help to grow their business to become something truly outstanding.

Our client opened for business this year and have enjoyed an incredible first half year. As a result, they are dedicated to growing their business and want to speak with people who have the core skills and ability to make that happen. Does this sound like you? If so, keep reading and don’t be afraid to back yourself!

YOU SIMPLY NEED TO…

Most good salespeople don’t have a CV or are simply too busy to write one. If that’s the case, and you genuinely back yourself to take this challenge on, then we still want to hear from you.

Send us an e-mail and tell us briefly why you’re interested in this opportunity and a bit about your experience…and we’ll call you back (and a CV would be great too).

james.kearns@ingenio-global.com

Call James directly on + 353 87 793 4664

Presales Solution Architect – Homebased

Job title: Presales Solution Architect

Location – Homebased role, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business and play a key role in the design & delivery of complex projects to their prospect and client base.

Role Overview – The Presales Solution Architect (Pre-SA) provides technical presales support to the Commercial Team in their pursuit and development of sales opportunities.

This Pre-SA role will be required to work alongside the Account Management team, building a strong technical and operational understanding of a number of accounts, and serving as a primary source of technical and product consultancy, design and pricing for the nominated Account Manager(s) and client.

Responsibilities:

  • Act as focal point for new [multi-technology] opportunities
  • Ensure that all technical input required from the pre-sales teams for tender and bid responses is provided in a timely manner, coordinating the technical elements of bid/tender response to ensure that there are no gaps or overlaps.
  • Support pre-sales initiatives by attending meetings with the customer, supporting the preparation of customer demos and delivering technical presentations.
  • Act as Technical Design Authority for specific named accounts. Support these named accounts with roadmap updates and account plans as appropriate.
  • Work with fellow presales specialists to integrate their designs into a single multi-technology solution with end-to-end functionality that meets the client’s business requirements
  • Conduct technical risk assessments using experience, analysis, simulation and research. Identify major technical risks and issues and recommend mitigation options.
  • The preparation of multi-technology Statements of Work (SoWs) by integrating each technology’s SoW into a single SoW for the overall solution.
  • Participate in strategic account planning teams for the client.
  • Undertake activities to identify opportunities for Sabio. They will work with the Technical Presales Specialists to identify and address any threats and opportunities, and align product and services portfolio to meet clients’ business requirements.
  • Develop Sabio-Vendor relationships as necessary to ensure technical skills are up to date and also to enhance broader client-Vendor alignment and relationship outside of immediate role.

Required skills or experience:

  • Experience of working in the Contact Centre and Unified Communication arenas, and additional experience supporting the design and sale of these solutions
  • Well-rounded and up to date knowledge Avaya Aura call centre and UC technologies and call recording technologies
  • Understanding of the technical marketplace in which they operate
  • Understanding of the operational challenges customers face within this arena
  • Detailed knowledge of products sold in the technical area, with ability to design solutions at a conceptual level and detailed level, and define their pricing
  • Ability to transfer abstract, vague or complex business and project requirements into achievable technical solutions.
  • Excellent verbal and written communications skills
  • Good presentation and facilitation skills, especially in presenting and communicating technical solutions to all levels of an organisation, from technologists to executives
  • Proven track record in planning and implementing change
  • Developed interpersonal skills with the ability to develop strong client relationships, ability to lead and engage project teams, peers and coach colleagues.
  • Analytical skills and proven ability to work with a client to understand requirements and define appropriate solutions.
  • Experience with estimation methodologies and processes, ability to estimate project work, project delivery and overall project costs
  • Excellent time management skills – ability to meet deadlines
  • Commitment to continuous learning and willingness to develop and share intellectual capital
  • Commitment to exceptional customer service

Desirable skills or experience:

  • Exposure and understanding of best of breed Workforce Optimisation and Management technologies
  • Understanding of core CTI concepts
  • Exposure to Multi-channel technologies

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Senior Project Manager – Homebased

Job title: Senior Project Manager

Location – Homebased role, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business and play a key role in the delivery of complex projects to their prospect and client base.

Role Overview – The purpose of this role is to manage customer-facing projects, transforming the contact centre operation of Sabio customers.
The role is the focal point for ensuring the customer achieves their transformation objectives, Sabio deliver a successful project (time, cost, quality) and at the end of project all parties are satisfied.
As a result – the role holder needs to take clear ownership for the project, once it is converted from a qualified “sale”. Ideally this involved getting involved during the commercial process, meeting the client and providing confidence that Sabio will deliver.
This position will be responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, troubleshooting and the continuing maintenance of good customer relations.
The expectation is that the role holder will have experience within the Contact Centre/Customer Service industry, have worked either client or supplier-side and have a track record of successful engagements over a number of complex projects/programmes.
The expectation is that the role-holder will normally be responsible for the simultaneous management of six to eight projects at any given time, ranging from one to twenty six weeks.
The jobholder is required to be fully competent within the field of project management. S/he will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.

Responsibilities:

From point of sale the successful candidate will be required to:

  • Understand the customers’ requirements and Critical Success Factors
  • Manage communications with the customer
  • Clarify any ambiguity in the statement of works
  • Liaise with internal technical experts to determine the nature and requirements of the projects
  • Determine appropriate project resources
  • Set project milestones predictions
  • Define project timelines with suitable contingency planning
  • Present the project scope to the customer
  • Manage and co-ordinate resources (including contractors and relevant client and Sabio staff) to ensure project deliverables are met
  • Manage changes in response to customer requests and emerging needs
  • Communicate with project team as necessary and manage expectations
  • Provide weekly status reports and monthly status reports to relevant stake holders
  • Co-ordinate training and consultancy
  • Ensure smooth project hand-over to the Support team through the production of appropriate documentationUnderstand the project from the customer’s view-point
  • Determine the right level of communication and engagement with the customer
  • Provide insight into project progress for the customer
  • Always seek to identify more innovative ways of working that increase effectiveness
  • Challenge standard processes and procedures with the aim to ensure they are as good as they can be
  • Act as an ambassador of Sabio and its key partners at all times
  • From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager
  • At all times you must follow all reasonable and lawful instructions given to you by the Company

Required skills or experience:

  • Experience of working within the contact centre/customer services industry
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment
  • Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
  • Experience of workshop facilitation including internal and external resources
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
  • Ability to create and maintain stakeholder management matrices
  • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Escalation handling techniques
  • Ability to act under own initiative to ensure projects stay on-track
  • Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
  • Portfolio Management – managing a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”

Competencies:  

  • Leading and Deciding – taking responsibility for decision making, acting with confidence and on own initiative, taking calculated risks, providing direction and co-ordinating action.
  • Supporting and Co-operating – understanding others, adapting to the team, building team spirit, communicating proactively.
  • Influencing and Presenting – building rapport, managing conflict, making an impact, shaping conversations, promoting ideas, explaining concepts and opinions.
  • Organising and Executing – setting objectives, planning, managing time and resources, focusing on customer needs and satisfaction, monitoring and maintaining quality, driving project results.
  • Adapting and Coping – accepting new ideas, coping with pressure, showing emotional control and handling setbacks.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Technical Consultant – Dublin

Job title: Technical Consultant

Location – Dublin, Ireland

Salary – Exceptional salary, bonus & benefits

Client – Our client is headquartered in Dublin, with offices in New York, London and Singapore. They are a wholly owned subsidiary of a US headquartered business with revenues of $8bn. They deliver the latest generation of Enterprise Data Management (EDM) solutions to financial organisations worldwide.

Role Overview – Our client is seeking an experienced Technical Consultant to join their team and work in a client facing, but hands on technical role. You will be acquisitive, curious, proactive and dynamic in character, and have a strong understanding in Python, Java and Oracle database.

Role and Responsibilities:

The successful candidate will;

  • Determine the Clients solution requirements
  • Design and implement enterprise solutions to meet the Clients requirements using BPL’s
  • Enterprise Data Management platform.
  • Work in a hands-on capacity on the integration and configuration of Client implementations
  • Liaise with the Client’s business analysts and BPL’s R&D teams.
  • Participation in testing (functional and performance) of Client solutions
  • Provide training and support for Clients technical teams

This role may also require travel to Client sites, where necessary.

Required Skills and Experience:

  • Bachelor’s degree in Computer Science or related technical discipline or equivalent
  • Minimum of 5 years’ experience as a Software Developer/IT Consultant, with demonstrable experience in designing and implementing financial services software solutions
  • Python or Java programming language; proven hands-on experience using python programming language in a commercial environment.
  • Proven experience using database technologies is essential;
  • Experience with Oracle 11g strongly preferred, other database experience an advantage
  • Extensive experience writing and tuning SQL and PL/SQL
  • Strong knowledge and experience using Java technologies is essential;
  • Configuring, deploying, monitoring and debugging Java distributed enterprise applications
  • Experience with using and configuring Java APIs (JMS, JNDI, JDBC etc.)
  • Knowledge of integration technologies / approaches (messaging, replication, services)
  • Experience of XML technologies (XML, XML Schema, XQuery, XSLT, XPath, SAX, DOM)
  • Strong analytical and problem solving skills
  • Strong oral and written communication and presentation skills
  • Professional manner

Knowledge & Experience of the following are a distinct advantage for the role, but not
essential;

  • Java coding experience
  • Source control, build and continuous integration tools an advantage (SVN, Ant, Maven,
    Jenkins)
  • Experience of Financial Services & Capital Markets sector
  • Knowledge of Vendor Pricing and Reference Data Feeds (Bloomberg, Reuters, IDC, SIX
    Telekurs, S&P, Fitch, Moody’s etc.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!