New: Talent and People Specialist – Southwark, London

Job title: Talent and People Specialist

Specialisation: On-site support for all recruitment activities on behalf of Ingenio for a major client

Location: Southwark, London

Opportunity: Ingenio is a newly formed technology recruitment practice based in London and Dublin and is undergoing significant growth. As part of our 2016 expansion programme, Ingenio has recently landed a major recruitment outsource agreement with a specialist telecommunications company and is looking for an on-site administrator to support the recruitment effort, source talent and work with the HR team.

Our client is a total solutions provider specialising in unified communication, voice and data technologies and network security – all the while aiming to provide customers with a legendary service and support.

Ingenio Mission Statement: Ingenio is a people business and exists to create opportunity for talented and exceptional people. Our purpose is to produce, hire, develop and retain the very best professionals in our chosen industries.

With an uncompromising commitment to delivering a memorable client experience, Ingenio’s expertise is centered on delivering solutions in the areas of talent management, consulting and technology for small to medium sized international companies.

Minimum Expectations:

  • A minimum of one year’s work experience in an office-based administrative role
  • Fully IT literate and highly proficient with all Microsoft Office applications (Word, Excel, Powerpoint)
  • Good standard of written English
  • Excellent verbal communicator with an ability to work with all types people (this would not suit an introverted character)
  • Professional phone manner (the ideal candidate will be conducting telephone interviews)

Desired:

  • Experience in an IT company or department
  • Any exposure to customer CRM systems, e.g. Salesforce, etc
  • Recruitment and/or HR related experience is a distinct advantage
  • Any experience with LinkedIn
    Remuneration:

Basic salary range from 22k up to 24k per annum

Ingenio People Benefits:

For successful joiners, Ingenio offers a people benefits programme which is completely unrivalled and unmatched in the recruitment industry:

  • Ingenio Partnership Programme (partnership statuses ranging from Associate through to Equity Partner)
  • One month paid sabbatical after three years’ service (separate from annual leave)
  • Company performance incentives, e.g. international weekends away
  • Cash advances for travel season tickets and property rental
  • Monthly cash contribution for health and wellness programme, e.g. gym membership
  • Paid leave for charity work

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Job Opportunity with Ingenio!

Job title: Recruitment Consultant

Specialisation: Contract recruiter – a selected IT/technology discipline

Location: To be agreed; consultant to be based out of Ingenio London or Dublin office or be home-based (for experienced and proven candidates)

Opportunity: Ingenio is a newly formed technology recruitment practice based in London and Dublin and is undergoing significant growth. As part of our 2016 expansion programme, we wish to invest in a specialist contract recruitment consultant to join the business and drive the development of the contract book.

Ingenio Mission Statement: Ingenio is a people business and exists to create opportunity for talented and exceptional people. Our purpose is to produce, hire, develop and retain the very best professionals in our chosen industries.

With an uncompromising commitment to delivering a memorable client experience, Ingenio’s expertise is centered on delivering solutions in the areas of talent management, consulting and technology for small to medium sized international companies.

Expectations:

  • 1 to 3 years’ experience (or more) as a contract recruiter
  • Expertise in a specific IT discipline that is transferable to another agency, e.g. development and programming; mobile applications; networking and communications; cloud technologies, etc
  • Wishes to progress from being a mid-level to a senior consultant with ambitions to becoming a practice-owner and in time, an equity partner in a firm
  • Any experience of cyber/information security would be a distinct advantage but is not mandatory
  • Bullhorn ATS experience is desirable
  • Capable of working to a 20k per month gross profit billing target
  • Healthy contact book of hiring managers and contractors specific to the candidates’ chosen IT discipline

Fiscal Targets and Remuneration:

Ingenio is offering an £80k package which consists of:

  • 35k basic salary
  • 45k performance related pay (commission and bonus)
  • Uncapped earnings including generous accelerators
  • Performance incentives

Ingenio offers a ramp up period in order to reach full target which is 20k gross profit per month (for the offered package).

Ingenio will consider a higher package for candidates that carry more experience.

Ingenio People Benefits:

For successful joiners, Ingenio offers a people benefits programme which is completely unrivalled and unmatched in the recruitment industry:

  • Ingenio Partnership Programme (partnership statuses ranging from Associate through to Equity Partner)
  • One month paid sabbatical after three years’ service (separate from annual leave)
  • Company performance incentives, e.g. international weekends away
  • Cash advances for travel season tickets and property rental
  • Monthly cash contribution for health and wellness programme, e.g. gym membership
  • Paid leave for charity work

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Contact Centre Consultant – Dublin

Title – Contact Centre Consultant

Location – Dublin

Salary – €450 a day

Client – Our client is a niche consulting company with a focus on improving the customer experience of their clients.

Role – The role as a Contact Centre Consultant will be to work with end-clients on a contract basis to help them optimise their contact centre environments so as to improve the customer experience. It will be ideally suited to someone who has worked in a management capacity within a call centre before and is looking to become a Junior or Mid-Tier Consultant and work towards a Senior Consultant position. As our client is a Genesys partner, someone who is coming from a Genesys environment would be preferred, but is not essential. Applicants should be willing to travel 2/3 days a week, as our client is headquartered in Ireland but has UK and Irish coverage. 

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior AVAYA Support Engineer – New York

Title – Senior AVAYA Support Engineer

Location – Lower Manhattan, New York City

Salary – $120,000

Client – Our client is a UK based Unified Communications specialist and AVAYA platinum partner.

The Role – Our client is looking for a Senior AVAYA Support Engineer to work on-site with one of their US-based clients, a global leader in Information Technology. The Senior AVAYA Support Engineer will be primarily responsible for supporting the client’s contact centre function.

Contact Centre Support Technician (New York Based) Responsibilities:

  • Execute voice and contact center infrastructure implementation / deployment projects.
  • Participate in technical discussions with other internal teams and external vendors.
  • Gather requirements from business teams who want to expand current call centres or build out new call centres.
  • Assist in troubleshooting and resolving escalations and outages.
  • Vet and implement configuration changes.
  • Maintain lab systems.
  • Programming of call flows, VDNs (Virtual Directory Number), Vectors, CMS (Call Management Server) reports etc.

Required Skills:

  • 3+ years’ experience in design, implementation, deployment, and/or technical support of voice infrastructure and networks
  • Hands-on experience with one or more Avaya systems such as 96xx phones (H.323 and SIP), Communication Manager, Gateways, Session Manager, System Manager, Experience Portal / Voice Portal, WebLM, Enterprise SBC (Sipera)
  • Proficiency in VoIP protocols such as SIP/RTP and using packet sniffers
  • Basic Linux skills
  • Good written and oral communications in English
  • Resourceful, can identify solutions to obstacles and keep projects moving forward
  • Ability to quickly adapt to changing need, infrastructure, and evolving business processes.
  • Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.
  • Ability to work closely with cross-functional teams, including application development teams and functional leads.
  • Ability to work directly with end users on issue resolution, and process development

Desired Skills (Hands-on experience and working knowledge in at least two of the following):

  • Contact center systems and components
  • Datacenter environments and deployments
  • Avaya CMS, AES, EDP
  • Audiocodes Mediant Gateways
  • Oracle/Acme SBCs
  • Data networking (TCP/IP, MPLS, routing protocols)
  • Voice and/or networking security
  • Network and system monitoring
  • Troubleshooting telephony and networking issues
  • Unit, system, integration, or interoperability testing
  • Scripting/automation
  • Databases
  • Computer Telephony Integration programming/app.designing

General Requirements:

  • Service Hours: Engineer will be required to cover business hours Monday – Friday with occasional out of hours and travel requirements.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Mitel Engineer – London

Title – Senior Mitel Engineer

Location – London or Midlands

Salary – £43,000 + benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi-vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – Our client are looking for a Senior Mitel Engineer to take lead technical responsibility for a number of their largest clients. The Senior Mitel Engineer will have to be creative, contingency-focused and be prepared to take ownership of unprecedented technical issues or problems should they arise. The Senior Mitel Engineer will also be responsible for determining design objectives and requirements for major implementation projects. As a Senior Mitel Engineer, you will need to have a strong level of technical competency, be able to take the initiative on your own and assist or support junior engineers when needed.

Key Requirements:

  • Experience with MCD (Virtual/ISS), MiCollab (UCA, Conferencing & Mobility), CCM & IVR, NuPoint Messenger
  • Competent in SIP, SBC’s, Wireshark tracing
  • Exposure to Microsoft products (AD & Lync Integration) & Virtualised environments

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Avaya Specialist – Milton Keynes

Title – Senior Avaya Specialist

Location – Milton Keynes

Salary – £60,000 + Benefits and Bonus

Client – Our client is one of the leading UC and contact centre specialists in the UK.

The Role – The Senior Avaya Specialist will be the Team Lead and the primary escalation response point for 2nd and 3rd level incidents, changes and service requests. As the Senior Avaya Specialist in the team, a substantial technical knowledge and understanding of Avaya core products is essential. Additionally, experience with 3rd tier support is necessary. A broader understanding of call recording and SIP knowledge is important, but not essential. The Key Performance Areas for the role can be found below:

Service Delivery Support:

  • Provides 2nd and 3rd level support to all related incidents, changes and service requests.
  • Performs troubleshooting and technical fault diagnosis, proposes and implements efficient and effective resolutions.
  • Escalates when required.
  • Ensures that contractual SLA’s are met.
  • Understands and imposes third party\vendors’ and\or suppliers’ SLA to ensure clients’ SLA’s met
  • Ensures that the Operations are supported in a standardized and consistent manner

Governance:

  • Maintain security in accordance with PCI\Global standards.
  • Drives ITIL and best practice adherence across the stream.
  • Completes security risk assessments where appropriate
  • Provides reports for both clients and technology management as required
  • Constantly reviews architecture and client infrastructure and proactively recommends and implements changes to enhance performance. This ensures targets are met and client experience is exceptional.
  • Works with the security stream to ensure PCI compliance at all times. This includes ensuring all PCI\security related tasks are scheduled and completed within the required timeframes.

Professional Services Support:

  • Provides input to Statement of work for relevant technology\service.
  • Evaluates, assesses and provides input to the design and scoping process.
  • Researches technologies and attends vendor product update seminars where required.
  • Develops technical specifications and provides input to the low level design as and when required.
  • Supports demonstrations to clients of functionality and ensures demonstration environment is configured and ready for demonstrations to clients.
  • Provides input to operational documentation and provides subsequent support and training for users if necessary.

Service Improvement:

  • Maintains respective technology\systems\services at optimum level by regular revision upgrades etc.
  • Conducts continual improvement studies within the environment and ensures understanding of all relevant new product technologies and solutions that might provide enhanced service or functionality.
  • Effectively manages and improves internal and external customer relations.

Team Leadership:

  • Manages more junior engineers, Coaches’ team members to ensure quality service delivery.
  • Develops more junior engineers to ensure SLA are achieved.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Mobility Solution Architect, UK Based – Nationwide

Title – Mobility Solution Architect

Location – UK Based, Nationwide

Salary – £55,000 + bonus and benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – The Mobility Solution Architect will join the pre-sales team and work closely with the sales team to design and deliver tailor made solutions to new and existing Mobile clients. It would be ideally suited for a someone with a strong technical background who is looking to move away from engineering. Specific technical knowledge of IronMobile or other EMM platforms and EE mobility is required. Our client is committed to the training and development of the right candidate so as to better equip them for the transition from a technical role to a client facing pre-sales one. The location can be quite flexible, with the right candidate working from home and/or the nearest of our client’s offices which are spread throughout the UK. In terms of a technical background, a strong and comprehensive understanding of Mobile carriers, IT and Networking is essential, and a knowledge of Mobile Device Management is also very beneficial.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Routing Specialist – London or Jersey

Title – Routing Specialist

Location – London or Jersey

Salary – £35K

Client –  Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role – This role is responsible for ensuring all our traffic for Messaging and our HLR business is maintained with appropriate quality and margin. You will be required to analyse our current existing connections and work with the account managers to ensure a high level of customer satisfaction and that our SLA’s are met.

Ideal candidates will need to have a minimum of 5 years’ experience in an analytical, customer centric role.

Excellent numeracy and analytical skills and good working knowledge of Word, Excel, Outlook and PowerPoint packages are essential.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!