your-next-role

New: Senior Avaya Engineer Contractor – Chicago or boston, US

Job Title: Senior Avaya Engineer Contractor

LocationChicago or boston

Duration: 6 months

Required experience: Engineering: 4 years

Job Type: Contract

Salary: $90.00 /hour

Company: International Telecom organisation is currently looking to recruit Senior Avaya Engineers in Chicago or Boston or to be based remotely.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Role Purpose
To work on Installation and maintenance of Avaya IPT and telephony systems along with installation and Maintenance of Avaya applications.

Duties and Responsibilities

  • Responsible for Installation projects in the field. This will involve pre-installation customer meetings with the project manager. Full ownership of the installation in the field to completion of the project.
  • This role will involve a close relationship with the project management team and fellow engineers.
  • Responsible for installation profit and loss in conjunction with Project manager.
  • Responsible for customer sign off documentation.
  • To carry out maintenance duties when required and work with the Charterhouse service desk team.
  • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date.
  • Ensure personal accreditations are up to date and appropriate for work being performed

Required Competencies (Skills, Knowledge, Experience and Attitude)

  • Fully experienced in Avaya Communication Manager (ACM) telephony solution installations
  • Experience of working with Avaya Communication Manager, Session manager, System manager, Communication Manager Messaging (CMM,) Aura conferencing and LSP configuration.
  • Experience of G450, G430 and G650 Gateways
  • Need to have knowledge of One-x attendant servers and Web conferencing servers
  • Exposure to S8300 servers
  • ACSS/AIPS qualified
  • Avaya SBC experience and knowledge of working with SIP
  • Must have a good knowledge of networking
  • Able to work as a member of a team
  • Experience of working to and meeting tight deadlines
  • Willingness to learn alternative manufacturer equipment and applications
  • Flexibility to meet last minute requirements.
  • Willingness to work overtime when required both out of hours and weekends
  • Good customer service and communication skills
  • Full and clean driving license
  • Excellent time-keeping

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Pre-Sales Consultant – London

Title – Avaya Pre-Sales Consultant

Location – London

Salary – £60k basic plus bonus/benefits

Client – Our client is a leading Systems Integrator and Avaya Platinum Partner.

Role – The Avaya Pre-Sales Consultant is responsible for providing technical design solutions to meet and exceed the client’s business requirements. The Avaya Pre-Sales Consultant works closely with the global sales teams to provide technology-based solutions, to existing and new clients.

Key Accountabilities

  • Attend client site meetings to ratify and scope business requirements ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the validity of client’s demands via a set methodology.
  • Provide written proposals with options to meet the client’s requirement, containing defined hardware and software, services, support and wan circuit costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within client’s best practices.
  • Create and hand over high level designs to assigned Project Manager, Deployment or Support teams as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agree standards.
  • Seek, obtain and carryout pier design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Knowledge, Skills & Experience

  • Foundation working knowledge of communications cabling infrastructures.
  • 5-10 years’ experience providing engineering, support or consultancy for voice and data networks
  • Experience in constructing comprehensive quotes and proposals.
  • Experience with networking tools and resources.
  • ‘A’ Level standard numeracy skills in order to technically size network capacities for loading requirements.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Political awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.
  • ITIL foundation certification is desirable
  • Knowledge of Salesforce.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Contract Engineer – Dublin

Title – Avaya Contract Engineer

Location – Dublin

Salary – Around €350-400 a day

Client – Our client is a Managed Services Provider in the telecommunications space.

Role – Our client has a requirement for an experienced Avaya Contract Engineer to do support and implementation work onsite for one of their clients.

Day to day responsibilities will be to manage operational requirements using the LanDesk service management tool within the ITIL service management framework.

Principal Accountabilities

  • Administration and management of the Avaya based Shared Telephony environment including adjunct systems such as call recording, CDR reporting, ACD reporting, UC applications.
  • Administration and management of Telephony MACs on Avaya Communication Manager.
  • Comply and adhere to key support processes.
  • Plan, develop, install and maintain the supported environment.
  • Design and Implementation of product enhancements to the Shared Telephony Environment.
  • Troubleshooting and problem resolution of the telephony environment.
  • Managing administrative duties, including ticket management and process documentation, effectively and in a proactive way.
    Advise on tools, best practices and methodologies.
    Comply and adhere to all support processes.
  • Develop and maintain support documentation in accordance with company standards.

Knowledge, Skills & Experience

  • Strong knowledge of Avaya Communication Manager 5/6 and Avaya Call Management System R16/R17
  • Knowledge of Avaya Session/System Manager, AES and call recording technologies.
  • Knowledge of voicemail systems and experience of supporting assorted adjunct systems integrated with Communication Manager.
  • Configuration and troubleshooting of ACD telephony call flows.
  • Experience of SIP trunks and Session Border Controllers.
  • Knowledge of ISDN, H.323 and SIP protocols.
  • Good knowledge of TCP/IP, DNS, DHCP
  • Experience working in an enterprise computing environment.
  • Working knowledge of Microsoft Operating Systems, Active Directory /DNS/TCPIP
  • Knowledge of customer service standards and procedures
  • Knowledge of ITIL processes and practices.
  • Knowledge of Project Management methodology
  • Demonstrable experience with pro-actively managing work and addressing and prioritising demands
  • Fluent in business English language – written and verbal
  • Experience managing workload and priorities without supervision, including an ability to balance multiple high priority requests

Knowledge and Experience of the following is desirable:

  • Cisco switches, routers and ASA firewalls
  • Configuration of VLANs and ACL’s in Cisco IOS and Nexus OS
  • Working knowledge of packet analyser tools for troubleshooting. eg: Wireshark
  • Checkpoint administration and configuration of VPN’s
  • Juniper SSL VPN
  • HP Network switches
  • McAfee IPS/IDS systems
  • RightFax

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Engineer – Dublin

Title – Avaya Engineer

Location – Dublin

Salary – Competitive

Client – Our client is a Dublin based Managed Services Provider in the telecommunications industry.

Role – Our client has a requirement for a Senior Avaya Engineer to join the technical support team as consultant to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the Dublin office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Experience of working in the telecommunications industry 5+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior (Tier 3) Avaya Engineer – London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basi
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Avaya Pre-Sales Consultant – South of England or Midlands

Title – Avaya Pre-Sales Consultant

Location – Flexible, Ideally South of England or Midlands

Salary – Up to £50k basic + benefits & bonus

Client – Our client is a leading Avaya SI and MSP, delivering seamless communications solutions to clients across the UK, Ireland and globally.

The Role – The Presales Consultant’s primary role is to take responsibility for the overall design of customer solutions and provide a trusted advisor relationship to key accounts. It is vital for the presales consultant to retain ownership of the solution design during the customer engagement phase working alongside the account manager to finalise the customer proposal.

Other Key Responsibilities:

  • To design innovative technology solutions that meet the business demands of the customer and to enhance manufacturer recommended best practices by assisting to develop our client’s best practices and design guidelines to form proven, tightly integrated solutions.
  • To carry out pre-sales design activities including but not limited to, requirements gathering/analysis, high level design outline, bill of materials, technology demonstrations, presentations, schematics, scope of work documentation and to assist the sales team with the production of proposals and bid responses.
  • To analyse and understand the business applications in use and identify where communications enablement of these could add value to a customer by increasing productivity, removing inefficiency and driving down costs.
  • To assist the sales team in
    generating revenue and increasing margin levels set by the business.

The presales consultant must be an accomplished presenter and demonstrator who is
comfortable presenting and demonstrating technology at senior management level
and to large customer audiences. The quality of all presentation material and
documentation produced must be of high level.

Main Tasks:

Pre-Sales:

  • Customer requirements gathering and analysis
  • High Level solutions design for small or medium projects
  • Presentations
  • Technology demonstrations
  • Technical ownership of bid responses
  • Production of proposal / work order technical documentation, schematics, bill of materials etc.
  • Responding to RFP, ITT & RFI requests

Post-Sales:

  • Provide support to the Project Management and professional services team during the project kick off cycle.
  • Act as customer liaison for future requirements

Required Skills:

A thorough data communication TCP/IP Suite of Protocols, Telecoms, Contact Centre and business application knowledge is required. Multi-vendor product knowledge is desirable in order to offer a true “Trusted Advisor” consultancy service. A high Microsoft Visio and Office suite competency is also essential.

An advanced understanding of the following technology area is required:

  • Avaya Unified Communications in an enterprise architecture model and preferably a certified voice professional (APDS – UC)

An intermediate understanding of one of the following technology area is very desirable:

  • A good understanding of TCP/IP, OSPF, MPLS, Switching, Routing.
  • Networking technologies; LAN, WAN, WLAN, Firewall, etc.
  • IP Telephony Protocols (SIP, H323 etc)

Any understanding of the following technology areas would also be advantageous:

  • Legacy Nortel solutions; CS1000, Meridian, CallPilot, Symposium, Contact Centre (AML/MLS)
  • Avaya Contact centre in an enterprise architecture model and preferably a certified contact centre professional (APDS)
  • Call recording and workforce management solutions applications, preferably Avaya WFO or Verint
  • Virtualisation, experience with VMware systems and software a plus

Desired Skills and Experience

A good knowledge in a small number of specific product areas or vendors is required, predominantly the Nortel CS1000 solution. A good level of understanding of typical design tools such as Avaya Enterprise Configurator (EC), Avaya Solution Designer (ASD), Microsoft Visio and Office suite is also desirable.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior Avaya Engineer Needed, London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Location – London

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

Senior AVAYA Support Engineer – New York

Title – Senior AVAYA Support Engineer

Location – Lower Manhattan, New York City

Salary – $120,000

Client – Our client is a UK based Unified Communications specialist and AVAYA platinum partner.

The Role – Our client is looking for a Senior AVAYA Support Engineer to work on-site with one of their US-based clients, a global leader in Information Technology. The Senior AVAYA Support Engineer will be primarily responsible for supporting the client’s contact centre function.

Contact Centre Support Technician (New York Based) Responsibilities:

  • Execute voice and contact center infrastructure implementation / deployment projects.
  • Participate in technical discussions with other internal teams and external vendors.
  • Gather requirements from business teams who want to expand current call centres or build out new call centres.
  • Assist in troubleshooting and resolving escalations and outages.
  • Vet and implement configuration changes.
  • Maintain lab systems.
  • Programming of call flows, VDNs (Virtual Directory Number), Vectors, CMS (Call Management Server) reports etc.

Required Skills:

  • 3+ years’ experience in design, implementation, deployment, and/or technical support of voice infrastructure and networks
  • Hands-on experience with one or more Avaya systems such as 96xx phones (H.323 and SIP), Communication Manager, Gateways, Session Manager, System Manager, Experience Portal / Voice Portal, WebLM, Enterprise SBC (Sipera)
  • Proficiency in VoIP protocols such as SIP/RTP and using packet sniffers
  • Basic Linux skills
  • Good written and oral communications in English
  • Resourceful, can identify solutions to obstacles and keep projects moving forward
  • Ability to quickly adapt to changing need, infrastructure, and evolving business processes.
  • Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.
  • Ability to work closely with cross-functional teams, including application development teams and functional leads.
  • Ability to work directly with end users on issue resolution, and process development

Desired Skills (Hands-on experience and working knowledge in at least two of the following):

  • Contact center systems and components
  • Datacenter environments and deployments
  • Avaya CMS, AES, EDP
  • Audiocodes Mediant Gateways
  • Oracle/Acme SBCs
  • Data networking (TCP/IP, MPLS, routing protocols)
  • Voice and/or networking security
  • Network and system monitoring
  • Troubleshooting telephony and networking issues
  • Unit, system, integration, or interoperability testing
  • Scripting/automation
  • Databases
  • Computer Telephony Integration programming/app.designing

General Requirements:

  • Service Hours: Engineer will be required to cover business hours Monday – Friday with occasional out of hours and travel requirements.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Avaya Specialist – Milton Keynes

Title – Senior Avaya Specialist

Location – Milton Keynes

Salary – £60,000 + Benefits and Bonus

Client – Our client is one of the leading UC and contact centre specialists in the UK.

The Role – The Senior Avaya Specialist will be the Team Lead and the primary escalation response point for 2nd and 3rd level incidents, changes and service requests. As the Senior Avaya Specialist in the team, a substantial technical knowledge and understanding of Avaya core products is essential. Additionally, experience with 3rd tier support is necessary. A broader understanding of call recording and SIP knowledge is important, but not essential. The Key Performance Areas for the role can be found below:

Service Delivery Support:

  • Provides 2nd and 3rd level support to all related incidents, changes and service requests.
  • Performs troubleshooting and technical fault diagnosis, proposes and implements efficient and effective resolutions.
  • Escalates when required.
  • Ensures that contractual SLA’s are met.
  • Understands and imposes third party\vendors’ and\or suppliers’ SLA to ensure clients’ SLA’s met
  • Ensures that the Operations are supported in a standardized and consistent manner

Governance:

  • Maintain security in accordance with PCI\Global standards.
  • Drives ITIL and best practice adherence across the stream.
  • Completes security risk assessments where appropriate
  • Provides reports for both clients and technology management as required
  • Constantly reviews architecture and client infrastructure and proactively recommends and implements changes to enhance performance. This ensures targets are met and client experience is exceptional.
  • Works with the security stream to ensure PCI compliance at all times. This includes ensuring all PCI\security related tasks are scheduled and completed within the required timeframes.

Professional Services Support:

  • Provides input to Statement of work for relevant technology\service.
  • Evaluates, assesses and provides input to the design and scoping process.
  • Researches technologies and attends vendor product update seminars where required.
  • Develops technical specifications and provides input to the low level design as and when required.
  • Supports demonstrations to clients of functionality and ensures demonstration environment is configured and ready for demonstrations to clients.
  • Provides input to operational documentation and provides subsequent support and training for users if necessary.

Service Improvement:

  • Maintains respective technology\systems\services at optimum level by regular revision upgrades etc.
  • Conducts continual improvement studies within the environment and ensures understanding of all relevant new product technologies and solutions that might provide enhanced service or functionality.
  • Effectively manages and improves internal and external customer relations.

Team Leadership:

  • Manages more junior engineers, Coaches’ team members to ensure quality service delivery.
  • Develops more junior engineers to ensure SLA are achieved.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Business Development Director – Healthcare, Home Based

Title – Business Development Director – Healthcare

Location – Home Based

Salary – £125,000 OTE + £5,000 car allowance

Client – Our client is a large mid-size Systems Integrator with offices across the UK.

Role – The Business Development Director is a member of the Sales team working under the direction of the Head of Healthcare to ensure outstanding sales to prospective UK Public Sector NHS accounts (Predominately NHS Foundation Trusts, Mental Health Trusts, Community Health Trusts and Ambulance Trusts).

The purpose of this role is to achieve target by creating / closing new business opportunities into the UK NHS Market place and to consistently exceed target month on month.

Responsibilities:

  • Annual Year 1 Gross Profit Target (£725,000)
  • Primary focus will be selling a mix of the following Cloud based and on-premise Managed Service offerings: Unified Communications and IP Telephony, Enterprise Mobility, Contact Centre Management Outsourcing, Video Conferencing and Patient Entertainment Systems.

Key  Accountabilities:

  • Generate sufficient new business to ensure sales targets are met as a minimum
  • Hit first year Gross Profit target
  • Attend customer meetings
  • Grow a sustainable pipeline equating to 3 x annual target
  • Develop a clear understanding of the client’s range of services, in-line with overall business objectives
  • Demonstrate an understanding of the type of business relationships our client wants to establish
  • Assess and research the suitability of potential leads allocated from any source in consultation with the Head of Healthcare prior to pursuing
  • Investigate nature of business of potential customers
  • Establish relationships with suppliers to facilitate the overall provision of services to customers
  • Maintain accurate records, using CRM, for forecasting purposes to facilitate on-target revenue generation

Key Challenges:

  • Delivery of Gross Profit in agreed business areas
  • Development and maintenance of accurate and suitably sized pipeline
  • Developing a thorough understanding of our client’s business and internal processes

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!