your-next-role

New: Avaya Pre-Sales Consultant – London

Title – Avaya Pre-Sales Consultant

Location – London

Salary – £60k basic plus bonus/benefits

Client – Our client is a leading Systems Integrator and Avaya Platinum Partner.

Role – The Avaya Pre-Sales Consultant is responsible for providing technical design solutions to meet and exceed the client’s business requirements. The Avaya Pre-Sales Consultant works closely with the global sales teams to provide technology-based solutions, to existing and new clients.

Key Accountabilities

  • Attend client site meetings to ratify and scope business requirements ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the validity of client’s demands via a set methodology.
  • Provide written proposals with options to meet the client’s requirement, containing defined hardware and software, services, support and wan circuit costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within client’s best practices.
  • Create and hand over high level designs to assigned Project Manager, Deployment or Support teams as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agree standards.
  • Seek, obtain and carryout pier design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Knowledge, Skills & Experience

  • Foundation working knowledge of communications cabling infrastructures.
  • 5-10 years’ experience providing engineering, support or consultancy for voice and data networks
  • Experience in constructing comprehensive quotes and proposals.
  • Experience with networking tools and resources.
  • ‘A’ Level standard numeracy skills in order to technically size network capacities for loading requirements.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Political awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.
  • ITIL foundation certification is desirable
  • Knowledge of Salesforce.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior (Tier 3) Avaya Engineer – London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basi
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior Avaya Engineer Needed, London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Location – London

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge