your-next-role

Recruitment Consultant- Dublin/London

Recruitment Consultant

We are looking for experienced recruiters to come and join our fast growing business Ingenio Global!

If you haven’t come across us before we’re a two year old, niche technology recruiter with offices in Dublin and London – niche in the sense that we only work in Cloud, Security & Communications Technology, and we work with clients across Europe & the US.

Rob & James, who own the business, are looking to grow a number of high growth areas and are looking to take on seniorexperienced recruiters not just to join the team, but to run a team, geography or possibly even the entire business in time!

Everyone says they’re different – we think we are, and here’s why:

1) Our Partnership Programme gives employees the opportunity to own a stake in the business. This runs like a typical Partnership program within a law firm or accounting business, rather than it being simple share distribution which doesn’t work.

2)Incentives: Ingenio offers regular incentives to top performers.Some of the team were on a ski trip to Chamonix in France in Q1. Maybe incentives aren’t your thing – that’s no problem. We pay out cash in lieu, or even make donations to a charity of your choice.

3)Ingenio Consulting – Ingenio has a second business which is a Management Consultant (think a baby Accenture!) that launched six months ago, which provides a hugely different engagement & relationship when managing client relationships & opportunities

4)Flexibility on Location – culture is massively important to us, but so too is recognizing that people don’t necessarily want the same things. Our clients are cloud organisations so we use cloud platforms and as such don’t really care where you are working from day to day

5)Entrepreneurial Mentors – Rob & James have run and owned a number of businesses in the technology space, and have a huge amount of experience in this space – if getting to the next stage of your career means learning how to develop & execute business plans, actually manage P&L (versus simply being given one to deliver!) and looking at identifying similar niche acquisitions into 2018 & beyond

If you are an experienced recruitment consultant who is looking to take the next step in their career, in a company unlike any other, then we want to hear from you! Apply today or send your CV to cathy.doyle@ingenio-global.com and we will be in touch shortly.

your-next-role

SD-WAN Project Manager – Leeds, UK

Our client is a very exciting global systems integrator who are focused on helping clients deliver SD-WAN technology.

They are looking immediately for a Project Manager who will work with their clients to deliver SD-WAN technologies in a global capacity, and have an immediate large scale project ready to be delivered.

You have to have at least three years’ experience of delivering Global WAN projects, and obviously experiences with SD-WAN technology is a massive benefit. Experiences with Riverbed, Silver Peak or Aryaka would be looked on very favourably. If you need to Google search or ask what SD-WAN is, this isn’t a job for you!

Our client is based in Leeds, so ideally you will be based in the North East. They will consider applications from folks in the North West also, but you will need to be in the office probably for 2/3 days a week so travel has to be a consideration.

If you’re keen on working with a business who is setting standards in new technology, then you need to apply today! Hit apply on your right, call me on +353 87 298 1092 or email me on rob.magee@ingenio-global.com

Senior AVAYA Support Engineer – New York

Title – Senior AVAYA Support Engineer

Location – Lower Manhattan, New York City

Salary – $120,000

Client – Our client is a UK based Unified Communications specialist and AVAYA platinum partner.

The Role – Our client is looking for a Senior AVAYA Support Engineer to work on-site with one of their US-based clients, a global leader in Information Technology. The Senior AVAYA Support Engineer will be primarily responsible for supporting the client’s contact centre function.

Contact Centre Support Technician (New York Based) Responsibilities:

  • Execute voice and contact center infrastructure implementation / deployment projects.
  • Participate in technical discussions with other internal teams and external vendors.
  • Gather requirements from business teams who want to expand current call centres or build out new call centres.
  • Assist in troubleshooting and resolving escalations and outages.
  • Vet and implement configuration changes.
  • Maintain lab systems.
  • Programming of call flows, VDNs (Virtual Directory Number), Vectors, CMS (Call Management Server) reports etc.

Required Skills:

  • 3+ years’ experience in design, implementation, deployment, and/or technical support of voice infrastructure and networks
  • Hands-on experience with one or more Avaya systems such as 96xx phones (H.323 and SIP), Communication Manager, Gateways, Session Manager, System Manager, Experience Portal / Voice Portal, WebLM, Enterprise SBC (Sipera)
  • Proficiency in VoIP protocols such as SIP/RTP and using packet sniffers
  • Basic Linux skills
  • Good written and oral communications in English
  • Resourceful, can identify solutions to obstacles and keep projects moving forward
  • Ability to quickly adapt to changing need, infrastructure, and evolving business processes.
  • Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.
  • Ability to work closely with cross-functional teams, including application development teams and functional leads.
  • Ability to work directly with end users on issue resolution, and process development

Desired Skills (Hands-on experience and working knowledge in at least two of the following):

  • Contact center systems and components
  • Datacenter environments and deployments
  • Avaya CMS, AES, EDP
  • Audiocodes Mediant Gateways
  • Oracle/Acme SBCs
  • Data networking (TCP/IP, MPLS, routing protocols)
  • Voice and/or networking security
  • Network and system monitoring
  • Troubleshooting telephony and networking issues
  • Unit, system, integration, or interoperability testing
  • Scripting/automation
  • Databases
  • Computer Telephony Integration programming/app.designing

General Requirements:

  • Service Hours: Engineer will be required to cover business hours Monday – Friday with occasional out of hours and travel requirements.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Mitel Engineer – London

Title – Senior Mitel Engineer

Location – London or Midlands

Salary – £43,000 + benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi-vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – Our client are looking for a Senior Mitel Engineer to take lead technical responsibility for a number of their largest clients. The Senior Mitel Engineer will have to be creative, contingency-focused and be prepared to take ownership of unprecedented technical issues or problems should they arise. The Senior Mitel Engineer will also be responsible for determining design objectives and requirements for major implementation projects. As a Senior Mitel Engineer, you will need to have a strong level of technical competency, be able to take the initiative on your own and assist or support junior engineers when needed.

Key Requirements:

  • Experience with MCD (Virtual/ISS), MiCollab (UCA, Conferencing & Mobility), CCM & IVR, NuPoint Messenger
  • Competent in SIP, SBC’s, Wireshark tracing
  • Exposure to Microsoft products (AD & Lync Integration) & Virtualised environments

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Avaya Specialist – Milton Keynes

Title – Senior Avaya Specialist

Location – Milton Keynes

Salary – £60,000 + Benefits and Bonus

Client – Our client is one of the leading UC and contact centre specialists in the UK.

The Role – The Senior Avaya Specialist will be the Team Lead and the primary escalation response point for 2nd and 3rd level incidents, changes and service requests. As the Senior Avaya Specialist in the team, a substantial technical knowledge and understanding of Avaya core products is essential. Additionally, experience with 3rd tier support is necessary. A broader understanding of call recording and SIP knowledge is important, but not essential. The Key Performance Areas for the role can be found below:

Service Delivery Support:

  • Provides 2nd and 3rd level support to all related incidents, changes and service requests.
  • Performs troubleshooting and technical fault diagnosis, proposes and implements efficient and effective resolutions.
  • Escalates when required.
  • Ensures that contractual SLA’s are met.
  • Understands and imposes third party\vendors’ and\or suppliers’ SLA to ensure clients’ SLA’s met
  • Ensures that the Operations are supported in a standardized and consistent manner

Governance:

  • Maintain security in accordance with PCI\Global standards.
  • Drives ITIL and best practice adherence across the stream.
  • Completes security risk assessments where appropriate
  • Provides reports for both clients and technology management as required
  • Constantly reviews architecture and client infrastructure and proactively recommends and implements changes to enhance performance. This ensures targets are met and client experience is exceptional.
  • Works with the security stream to ensure PCI compliance at all times. This includes ensuring all PCI\security related tasks are scheduled and completed within the required timeframes.

Professional Services Support:

  • Provides input to Statement of work for relevant technology\service.
  • Evaluates, assesses and provides input to the design and scoping process.
  • Researches technologies and attends vendor product update seminars where required.
  • Develops technical specifications and provides input to the low level design as and when required.
  • Supports demonstrations to clients of functionality and ensures demonstration environment is configured and ready for demonstrations to clients.
  • Provides input to operational documentation and provides subsequent support and training for users if necessary.

Service Improvement:

  • Maintains respective technology\systems\services at optimum level by regular revision upgrades etc.
  • Conducts continual improvement studies within the environment and ensures understanding of all relevant new product technologies and solutions that might provide enhanced service or functionality.
  • Effectively manages and improves internal and external customer relations.

Team Leadership:

  • Manages more junior engineers, Coaches’ team members to ensure quality service delivery.
  • Develops more junior engineers to ensure SLA are achieved.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Mobility Solution Architect, UK Based – Nationwide

Title – Mobility Solution Architect

Location – UK Based, Nationwide

Salary – £55,000 + bonus and benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – The Mobility Solution Architect will join the pre-sales team and work closely with the sales team to design and deliver tailor made solutions to new and existing Mobile clients. It would be ideally suited for a someone with a strong technical background who is looking to move away from engineering. Specific technical knowledge of IronMobile or other EMM platforms and EE mobility is required. Our client is committed to the training and development of the right candidate so as to better equip them for the transition from a technical role to a client facing pre-sales one. The location can be quite flexible, with the right candidate working from home and/or the nearest of our client’s offices which are spread throughout the UK. In terms of a technical background, a strong and comprehensive understanding of Mobile carriers, IT and Networking is essential, and a knowledge of Mobile Device Management is also very beneficial.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Routing Specialist – London or Jersey

Title – Routing Specialist

Location – London or Jersey

Salary – £35K

Client –  Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role – This role is responsible for ensuring all our traffic for Messaging and our HLR business is maintained with appropriate quality and margin. You will be required to analyse our current existing connections and work with the account managers to ensure a high level of customer satisfaction and that our SLA’s are met.

Ideal candidates will need to have a minimum of 5 years’ experience in an analytical, customer centric role.

Excellent numeracy and analytical skills and good working knowledge of Word, Excel, Outlook and PowerPoint packages are essential.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Business Sales – Glasgow

Title – New Business Sales Specialist

Location – East Kilbride, Glasgow

Salary – £30,000 OTE

Client – Our client are the UK’s leading independent provider of managed communications services. They help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage.

The Role – The New Business Sales Specialist will support our client’s Small Business operational objectives via the achievement of new business mobile connections volume and margin targets using supplied sales prospect data. Sales targets will be achieved through high levels of productivity and quality customer contacts. The post-holder will deliver an outstanding customer experience with every interaction. Own the on-boarding and sales process for the customer and establish self as the customer’s dedicated sales support contact with the objective of re-signing them at contract-end date.

Responsible for delivery of sales volume and gross margin targets through the achievement of fully defined productivity indicators including customer contact volumes and talk time in a fully compliant environment.

Qualifications

  • A good standard of education

Skills and Aptitude

  • Must have a good level of computer literacy with competence in Outlook, Excel and CRM tools.
  • Excellent communication skills underpinned by a strong understanding of sales processes
  • Proactive and confident in approach to customer relationships
  • Ability to maintain a high level of self motivation and organisation and to work with minimum supervision
  • An ability to identify new business opportunities and present relevant mobile business communication solutions to match the needs of customers
  • Proven ability to overcome objections
  • Capture accurately customer contact information including contract review dates and outcomes on CRM tool
  • A desire to make the most of opportunities available
  • Able to build strong customer relationships based on trust and service delivery

Job Knowledge

  • General commercial and technical knowledge of the communications industry at a small business/consumer level

Experience

  • A minimum of 2 years’ experience achieving new business sales results through high quality sales and follow-on service delivery. Previous Telco experience including understanding of Business Mobile solutions preferred but not essential. Familiar with dialler technology and a high volume sales contact centre environment

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Junior Engineer – Dublin

Title – Junior Engineer (Telecommunications)

Location – Dublin, Ireland

Salary – Competitive

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – Our client is looking to bring on a Junior Engineer to add to their growing team. This role is an integral part of a growing company like Eyrco, as it ensures that a steady pipeline of internal talent is being built and maintained so as to ensure the long-term headcount requirements of the company is met. The function of this role is similar to an apprentice, in that you will be required to shadow a Senior Engineer and observe/help where necessary. This role will be ideally suited to someone young and ambitious, who has a passion for technology. A 3rd Level degree or diploma from a technical discipline is highly preferred. In addition to a 3rd Level Education, candidates must have the following:

  • Windows experience
  • Understanding of Networking
  • A genuine interest in IT and a willingness to learn
  • Team work
  • Willingness to travel throughout Ireland

This is a fantastic opportunity to come in at the bottom level of a company that is planning to double within three years and will be opening a UK office at the beginning of Q2 2016. The successful candidates will be working with the top technology vendors such as Avaya, NICE, Verint and Mitel. The training will be done through a combination of Senior Engineer shadowing, Internal Training and Vendor training.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

MX-ONE MD110 Engineer, Contract or Perm – Dublin

Title – MD110 MX-ONE Engineer

Location – Dublin, Ireland

Salary – Up to €60,000/Flexible on Contract Rates

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – We are looking for a skilled Engineer with installation and support experience with the MX-ONE MD110 telephony platform. Our client has several large projects that require a team lead to install and support the platform for a number of clients across multiple sites. Please find a list of the desired Certifications and Experience below:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!