Voice Engineer

Location: Dublin, Ireland

Type: Contract

Salary: €400 - €450/day

Duration: 24 months

Description:

Voice Engineer needed to join a global e-commerce market-leader this role is based in Blanchardstown, Dublin 15.

This is a 24-month contract with a day rate of €400 – €450/day.

What you will do:

  • Provide principal support to the implementation, support and maintenance of the voice infrastructure
  • Provide principle support and maintenance of the ACD systems
  • Provide principle support and maintenance of the voice mail systems
  • Provide principle support and maintenance of the conference bridge platform and third party conference bridge facilities
  • Work closely with Vendors to assist in the design of voice systems / infrastructure.
  • Assist in problem determination activities, leveraging the bank’s fault reporting system.
  • Ensure all technical documentation is maintained to an appropriate level and reflects the as-installed environment.
  • Ensure faults reported via the fault reporting system are updated with sufficient narrative to ensure a complete audit trail of a fault’s life-cycle
  • Undertake and complete telephony moves, adds and changes

Experience:

  • Proven extensive experience in Telecoms and related Voice products including Avaya CM, Avaya Session Manager, Voice recording, Call logging and voicemail systems
  • Proven extensive experience of working in a support environment
  • High level technical support in a very demanding environment supporting multiple business lines.
  • High level customer service skills
  • Good understanding and working practices of LAN, WAN and Networking

If you are interested to learn more about this AMAZING opportunity, click Apply or contact Lydia on Lydia.Lovrich@ingenio-global.com.

Posted on July 30, 2020

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