New: Support Team Manager

Title: Support Team Manager

Salary: up to £35,0000 + benefits

Company:

Our client is a multi-award winning business who delivers innovative high speed data connectivity solutions to the corporate industry and public sectors.
They aspire to connect every data network to create the new standards of service delivery initiating the marketplace for all data driven services. They pride themselves on challenging conventional thinking and developing smart solutions to the applications of technology so that they can give their clients an edge to their company.

Our client also offers a great range of benefits including birthday vouchers, away days and uncapped holiday!

Role Overview:

Our client is looking for an ambitious Support Team Manager to be responsible for the efficient and effective management of the support team. The ideal candidate will be responsible for ensuring excellent performance of the technical support team, but you are not expected to assist with the technical escalations.

They are looking for someone who will be able to manage the internal structure, team meetings and internal development but also be able to adjust to new roles and responsibilities. You will be in charge if monitoring supplier performance against the company’s service level agreement and escalating when necessary in addition to managing the allocation of workload.

You will also be in charge of managing customer and internal complaints with external communication processes to adhere to.

Requirements:

The ideal candidate will be able to demonstrate management skills with strong leadership qualities and a keen eye for detail.

  • Experience in a process driven environment
  • Show capabilities of developing employees to achieving their full potential
  • Strong analytical and organisational skills
  • Previous experience with ISO 20000/ITIL is beneficial
  • To have a achieved a business related degree of a 2:1
  • Excellent English language – verbal and written

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!