your-next-role

Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
your-next-role

New: Technical Services Engineer – Fleet, Hampshire

Title: Technical Services Engineer

Reports to: Service & Operations Manager

Location: Fleet, Hampshire

Salary: 35 – 40K

Job Purpose:

We currently have a vacancy in our Fleet Office, for a Technical Services Engineer.  We are looking for a motivated proactive individual with a very broad and hands-on engineering experience.  The successful candidate will have previous experience and certifications [in installing, configuring and supporting leading-edge technology for our client’s customers to a detailed level.]  A competitive remuneration package will be offered to the right candidate together with the opportunity for career progression.

Key Responsibilities:

  1. Technical Escalations from the Helpdesk
  2. Engineering Project ownership and management
  3. To attend customer project meetings and conference calls when required
  4. To communicate effectively both internally and externally, providing updates to management, customers, engineers and any third parties
  5. Assisting Sales with Pre-Sales Enquiries
  6. Solution design & Consulting Services
  7. Complete Avaya EGB/ASD Designs
  8. Providing out of hours on call support to customers
  9. Working on the Helpdesk if and when required, including logging tickets, updating tickets and working with Siptel customers and relevant third parties to resolve tickets

Additional Responsibilities:

  1. Attend product specific training and work to towards specific product certification
  2. Help develop manufacture training requirements and credentials
  3. Help our client keep up-to-date with latest Avaya technology and products
  4. Become a role-model and mentor for other engineers

Key Skills/Requirements:

Candidates should have Avaya ACS/ACIS Certification or higher and have excellent experience of 5 or more of points the below, of which the first two are mandatory:

  1. Avaya Aura Communication Manager
  2. Avaya Aura Session & System Manager
  3. Avaya Aura Messaging (Aura/Modular Messaging/Intuity Audix)
  4. Avaya Aura Contact Centre Applications (ACD/CMS/AACC/BCMS/Wallboards)
  5. Avaya Elite Multi Channel (Formerly Avaya CCE/Contact Centre Express)
  6. Avaya Aura AES
  7. Avaya Aura System Platform
  8. ASD (Avaya Solution Designer)
  9. IP Networking (IP Network Fundamentals, Routing, Switching, QoS, VLAN)
  10. IP Services (DHCP, DNS, TFTP, HTTP, LLDP)
  11. Technical Documentation Skills, creating technical documentation.

We are looking for a motivated and proactive individual that is interested in development and in technology. Role is Monday to Friday 8:30 to 5:30 with opportunities for overtime. Ideally the successful candidate will live within 20 to 40 minutes’ drive from our offices in Fleet. It is our desire to invest in individuals with training and development plans and help them with their career progression goals.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Provision Engineer – London

Job Title: Provision Engineer

Location: London

Job Summary: Responsible for provisioning of Ethernet, IP and Voice related services, ensuring circuits are built in accordance with highest standards. This will require the individual to have a full understanding of the network to deliver the service in the most efficient manner while supporting other important functions such as Capacity Check Approval, Service Cancellation, and cascading the knowledge to other team members.

Essential Requirements:

1.Managing IP/Eth/Voice provisioning tickets

  • Target to meet 100% provisioning completion of ETH/IP/Voice orders
  • Work & troubleshoot with Provisioning Engineers globally to cover the orders of all regions to meet target dates
  • Provisioning records update and database maintenance
  • Service Cancellation for IP/ETH/Voice
  • Achieve earlier Provisioning Lead time whenever possible
  • Provisioning process is followed accordingly using the best network routes available
  • Provisioning according to the network planning and guidance provided
  • Escalate issues affecting the provisioning of orders as early as possible
  • Provide positions/demarks to SDM within 24 hours of assignment opening

2. Support

  • Provide assistance to Field Teams for IP/ETH/Voice service testing and implementation
  • Support to deliver urgent/expedite within target date given
  • Cross train team members on ETH/IP/Voice Provisioning

3. Capacity Support & Capacity reporting

  • IP/ETH/Voice Capacity Monitoring
  • Approving Capacity request for IP/ETH/Voice within 48hrs of request made
  • Support Presales & Solution team for Capacity request

4. Communication

  • Liaising with Planning, Service Delivery, Presales/Solution and supplier’s teams
  • Maintaining effective communication with SMC and respond to SMC queries
  • Provide inputs to improve existing process that will benefit the team and company in general

Preferred Experience /Skills:

  • Bachelor’s degree in electrical engineering or computer science is required.
  • 5+ years experience on network architecture and technology planning for Voice, Ethernet and/or IP networks in carrier and enterprise service provider environment.
  • Good understanding of L2 network and services based on MEF standards is highly desirable (ELINE, ELAN, E-TREE, IEEE 801.1Q, QinQ, MEN / CE Y.1731, GVRP, STP, ERPS)
  • Good understanding of the design methodologies and protocols used by service providers to build converged IP networks including IS-IS, OSPF, BGP, MPLS, LDP, RSVP, L2/L3 VPN, TDM Traffic Engineering, IPSec +GRE
  • Experience in control switch, Media Gateways, SIP, MGCP/H.248, Voice Compression/Decompression, SIGTRAN (M2PA/M3UA), SS7 Signalling Session Border Controllers (SBCs), VPN/IPSEC, Dynamic routing protocols BGP, OSPF
  • Cisco CCNP desirable
  • MEF CECP certification is a plus.
  • Ability to learn new technologies, troubleshoot IP and Ethernet services/networks.
  • Strong analytical and problem solving skills, with an ability to assimilate, analyse and correlate data from various network monitoring system, application, and security devices, logs, and alerts

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior Avaya Engineer Needed, London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Location – London

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

Senior AVAYA Support Engineer – New York

Title – Senior AVAYA Support Engineer

Location – Lower Manhattan, New York City

Salary – $120,000

Client – Our client is a UK based Unified Communications specialist and AVAYA platinum partner.

The Role – Our client is looking for a Senior AVAYA Support Engineer to work on-site with one of their US-based clients, a global leader in Information Technology. The Senior AVAYA Support Engineer will be primarily responsible for supporting the client’s contact centre function.

Contact Centre Support Technician (New York Based) Responsibilities:

  • Execute voice and contact center infrastructure implementation / deployment projects.
  • Participate in technical discussions with other internal teams and external vendors.
  • Gather requirements from business teams who want to expand current call centres or build out new call centres.
  • Assist in troubleshooting and resolving escalations and outages.
  • Vet and implement configuration changes.
  • Maintain lab systems.
  • Programming of call flows, VDNs (Virtual Directory Number), Vectors, CMS (Call Management Server) reports etc.

Required Skills:

  • 3+ years’ experience in design, implementation, deployment, and/or technical support of voice infrastructure and networks
  • Hands-on experience with one or more Avaya systems such as 96xx phones (H.323 and SIP), Communication Manager, Gateways, Session Manager, System Manager, Experience Portal / Voice Portal, WebLM, Enterprise SBC (Sipera)
  • Proficiency in VoIP protocols such as SIP/RTP and using packet sniffers
  • Basic Linux skills
  • Good written and oral communications in English
  • Resourceful, can identify solutions to obstacles and keep projects moving forward
  • Ability to quickly adapt to changing need, infrastructure, and evolving business processes.
  • Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.
  • Ability to work closely with cross-functional teams, including application development teams and functional leads.
  • Ability to work directly with end users on issue resolution, and process development

Desired Skills (Hands-on experience and working knowledge in at least two of the following):

  • Contact center systems and components
  • Datacenter environments and deployments
  • Avaya CMS, AES, EDP
  • Audiocodes Mediant Gateways
  • Oracle/Acme SBCs
  • Data networking (TCP/IP, MPLS, routing protocols)
  • Voice and/or networking security
  • Network and system monitoring
  • Troubleshooting telephony and networking issues
  • Unit, system, integration, or interoperability testing
  • Scripting/automation
  • Databases
  • Computer Telephony Integration programming/app.designing

General Requirements:

  • Service Hours: Engineer will be required to cover business hours Monday – Friday with occasional out of hours and travel requirements.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Mitel Engineer – London

Title – Senior Mitel Engineer

Location – London or Midlands

Salary – £43,000 + benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi-vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – Our client are looking for a Senior Mitel Engineer to take lead technical responsibility for a number of their largest clients. The Senior Mitel Engineer will have to be creative, contingency-focused and be prepared to take ownership of unprecedented technical issues or problems should they arise. The Senior Mitel Engineer will also be responsible for determining design objectives and requirements for major implementation projects. As a Senior Mitel Engineer, you will need to have a strong level of technical competency, be able to take the initiative on your own and assist or support junior engineers when needed.

Key Requirements:

  • Experience with MCD (Virtual/ISS), MiCollab (UCA, Conferencing & Mobility), CCM & IVR, NuPoint Messenger
  • Competent in SIP, SBC’s, Wireshark tracing
  • Exposure to Microsoft products (AD & Lync Integration) & Virtualised environments

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Junior Engineer – Dublin

Title – Junior Engineer (Telecommunications)

Location – Dublin, Ireland

Salary – Competitive

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – Our client is looking to bring on a Junior Engineer to add to their growing team. This role is an integral part of a growing company like Eyrco, as it ensures that a steady pipeline of internal talent is being built and maintained so as to ensure the long-term headcount requirements of the company is met. The function of this role is similar to an apprentice, in that you will be required to shadow a Senior Engineer and observe/help where necessary. This role will be ideally suited to someone young and ambitious, who has a passion for technology. A 3rd Level degree or diploma from a technical discipline is highly preferred. In addition to a 3rd Level Education, candidates must have the following:

  • Windows experience
  • Understanding of Networking
  • A genuine interest in IT and a willingness to learn
  • Team work
  • Willingness to travel throughout Ireland

This is a fantastic opportunity to come in at the bottom level of a company that is planning to double within three years and will be opening a UK office at the beginning of Q2 2016. The successful candidates will be working with the top technology vendors such as Avaya, NICE, Verint and Mitel. The training will be done through a combination of Senior Engineer shadowing, Internal Training and Vendor training.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

MX-ONE MD110 Engineer, Contract or Perm – Dublin

Title – MD110 MX-ONE Engineer

Location – Dublin, Ireland

Salary – Up to €60,000/Flexible on Contract Rates

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – We are looking for a skilled Engineer with installation and support experience with the MX-ONE MD110 telephony platform. Our client has several large projects that require a team lead to install and support the platform for a number of clients across multiple sites. Please find a list of the desired Certifications and Experience below:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Verint Engineer, Up to €80k – Dublin

Title – Verint Engineer

Location – Dublin

Salary – Up to 80k + benefits

Client – Our client is a Managed Services provider in the telecommunications space in Ireland. Following a recent separation from a parent company, our client has been rebranded and moved into new offices in Ballymount (Red Cor Roundabout, M50). Although a new brand name, they have brought with them the same structure that was in place before the rebranding, but are an energetic, fast-moving, rapidly growing and highly skilled technology company.They are totally devoted and committed to delivering the ultimate technology solutions and client service.

The Role – Our client is looking for an Engineer from a Verint background to join their 5 man team on a permanent basis. Ideally the role will be well balanced between implementation for new projects and supporting the needs and requirements of the current client base.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Technical Consultant – Voice

Job title: Senior Technical Consultant

Location – Within commutable distance to Milton Keynes

Salary – To £60k plus company benefits

Client – Our client is a leading BPO and technology solution provider specializing in customer experience and customer interactions. They focus on people, process and technology to create exceptional customer experiences.

Role Outline – The purpose of this position will be to design, drive, implement and improve on existing and proposed Technology Solutions and be responsible for the transition of these solutions to the Channel Service and Technology teams.

They will also support escalated problem management (at expert level) and establish a track record of exceptional performance with regards to a combination of technical, service and business ability.

Deliverables and Output:

Key headline deliverables are;

  1. Infrastructure Design and Development
  2. Technical Support
  3. Business Development

Experience:

In depth Knowledge of Contact Centre Technologies including;

  • AVAYA Call Manager, CMS, IQ, Messaging, Experience Portal, WFO Suite, Dialer, Session Manager, Sipera, Media Gateway.
  • Knowledge of LAN, WAN and SecurityKnowledge of Virtualisation technologies such as VMWare and Hyper V and Storage Area Network such as EMC and Netapp.
  • Knowledge of TCP/IP and protocols such as SIP, H323, SMTP, FTP, SSH, HTTP, SSL.
  • Professional AVAYA on voice and call centre technologies or equivalent experience.
  • Minimum of 6 years experience in advanced technology solution architecture of call centres.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!