your-next-role

New: Mitel MX-ONE Contract Engineer – Dublin

Title – Mitel MX-ONE Contract Engineer

Location – Dublin

Rate – Negotiable

Client – Our client is a small-medium sized Irish Systems Integrator specialising in: Telephony, Unified Communications, Contact Centre and Voice Applications.

Role – Our client has a number of upcoming projects that require a contract engineer that has installation and support capability with the Mitel MiVoice MX-ONE system. The projects are in Dublin and require onsite work so a willingness to travel Monday-Friday is needed.

Required certifications and experience:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Engineer – Dublin

Title – Avaya Engineer

Location – Dublin

Salary – Competitive

Client – Our client is a Dublin based Managed Services Provider in the telecommunications industry.

Role – Our client has a requirement for a Senior Avaya Engineer to join the technical support team as consultant to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the Dublin office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Experience of working in the telecommunications industry 5+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior (Tier 3) Avaya Engineer – London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basi
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior Avaya Engineer Needed, London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Location – London

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

Senior AVAYA Support Engineer – New York

Title – Senior AVAYA Support Engineer

Location – Lower Manhattan, New York City

Salary – $120,000

Client – Our client is a UK based Unified Communications specialist and AVAYA platinum partner.

The Role – Our client is looking for a Senior AVAYA Support Engineer to work on-site with one of their US-based clients, a global leader in Information Technology. The Senior AVAYA Support Engineer will be primarily responsible for supporting the client’s contact centre function.

Contact Centre Support Technician (New York Based) Responsibilities:

  • Execute voice and contact center infrastructure implementation / deployment projects.
  • Participate in technical discussions with other internal teams and external vendors.
  • Gather requirements from business teams who want to expand current call centres or build out new call centres.
  • Assist in troubleshooting and resolving escalations and outages.
  • Vet and implement configuration changes.
  • Maintain lab systems.
  • Programming of call flows, VDNs (Virtual Directory Number), Vectors, CMS (Call Management Server) reports etc.

Required Skills:

  • 3+ years’ experience in design, implementation, deployment, and/or technical support of voice infrastructure and networks
  • Hands-on experience with one or more Avaya systems such as 96xx phones (H.323 and SIP), Communication Manager, Gateways, Session Manager, System Manager, Experience Portal / Voice Portal, WebLM, Enterprise SBC (Sipera)
  • Proficiency in VoIP protocols such as SIP/RTP and using packet sniffers
  • Basic Linux skills
  • Good written and oral communications in English
  • Resourceful, can identify solutions to obstacles and keep projects moving forward
  • Ability to quickly adapt to changing need, infrastructure, and evolving business processes.
  • Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.
  • Ability to work closely with cross-functional teams, including application development teams and functional leads.
  • Ability to work directly with end users on issue resolution, and process development

Desired Skills (Hands-on experience and working knowledge in at least two of the following):

  • Contact center systems and components
  • Datacenter environments and deployments
  • Avaya CMS, AES, EDP
  • Audiocodes Mediant Gateways
  • Oracle/Acme SBCs
  • Data networking (TCP/IP, MPLS, routing protocols)
  • Voice and/or networking security
  • Network and system monitoring
  • Troubleshooting telephony and networking issues
  • Unit, system, integration, or interoperability testing
  • Scripting/automation
  • Databases
  • Computer Telephony Integration programming/app.designing

General Requirements:

  • Service Hours: Engineer will be required to cover business hours Monday – Friday with occasional out of hours and travel requirements.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Mitel Engineer – London

Title – Senior Mitel Engineer

Location – London or Midlands

Salary – £43,000 + benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi-vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – Our client are looking for a Senior Mitel Engineer to take lead technical responsibility for a number of their largest clients. The Senior Mitel Engineer will have to be creative, contingency-focused and be prepared to take ownership of unprecedented technical issues or problems should they arise. The Senior Mitel Engineer will also be responsible for determining design objectives and requirements for major implementation projects. As a Senior Mitel Engineer, you will need to have a strong level of technical competency, be able to take the initiative on your own and assist or support junior engineers when needed.

Key Requirements:

  • Experience with MCD (Virtual/ISS), MiCollab (UCA, Conferencing & Mobility), CCM & IVR, NuPoint Messenger
  • Competent in SIP, SBC’s, Wireshark tracing
  • Exposure to Microsoft products (AD & Lync Integration) & Virtualised environments

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Avaya Specialist – Milton Keynes

Title – Senior Avaya Specialist

Location – Milton Keynes

Salary – £60,000 + Benefits and Bonus

Client – Our client is one of the leading UC and contact centre specialists in the UK.

The Role – The Senior Avaya Specialist will be the Team Lead and the primary escalation response point for 2nd and 3rd level incidents, changes and service requests. As the Senior Avaya Specialist in the team, a substantial technical knowledge and understanding of Avaya core products is essential. Additionally, experience with 3rd tier support is necessary. A broader understanding of call recording and SIP knowledge is important, but not essential. The Key Performance Areas for the role can be found below:

Service Delivery Support:

  • Provides 2nd and 3rd level support to all related incidents, changes and service requests.
  • Performs troubleshooting and technical fault diagnosis, proposes and implements efficient and effective resolutions.
  • Escalates when required.
  • Ensures that contractual SLA’s are met.
  • Understands and imposes third party\vendors’ and\or suppliers’ SLA to ensure clients’ SLA’s met
  • Ensures that the Operations are supported in a standardized and consistent manner

Governance:

  • Maintain security in accordance with PCI\Global standards.
  • Drives ITIL and best practice adherence across the stream.
  • Completes security risk assessments where appropriate
  • Provides reports for both clients and technology management as required
  • Constantly reviews architecture and client infrastructure and proactively recommends and implements changes to enhance performance. This ensures targets are met and client experience is exceptional.
  • Works with the security stream to ensure PCI compliance at all times. This includes ensuring all PCI\security related tasks are scheduled and completed within the required timeframes.

Professional Services Support:

  • Provides input to Statement of work for relevant technology\service.
  • Evaluates, assesses and provides input to the design and scoping process.
  • Researches technologies and attends vendor product update seminars where required.
  • Develops technical specifications and provides input to the low level design as and when required.
  • Supports demonstrations to clients of functionality and ensures demonstration environment is configured and ready for demonstrations to clients.
  • Provides input to operational documentation and provides subsequent support and training for users if necessary.

Service Improvement:

  • Maintains respective technology\systems\services at optimum level by regular revision upgrades etc.
  • Conducts continual improvement studies within the environment and ensures understanding of all relevant new product technologies and solutions that might provide enhanced service or functionality.
  • Effectively manages and improves internal and external customer relations.

Team Leadership:

  • Manages more junior engineers, Coaches’ team members to ensure quality service delivery.
  • Develops more junior engineers to ensure SLA are achieved.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Junior Engineer – Dublin

Title – Junior Engineer (Telecommunications)

Location – Dublin, Ireland

Salary – Competitive

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – Our client is looking to bring on a Junior Engineer to add to their growing team. This role is an integral part of a growing company like Eyrco, as it ensures that a steady pipeline of internal talent is being built and maintained so as to ensure the long-term headcount requirements of the company is met. The function of this role is similar to an apprentice, in that you will be required to shadow a Senior Engineer and observe/help where necessary. This role will be ideally suited to someone young and ambitious, who has a passion for technology. A 3rd Level degree or diploma from a technical discipline is highly preferred. In addition to a 3rd Level Education, candidates must have the following:

  • Windows experience
  • Understanding of Networking
  • A genuine interest in IT and a willingness to learn
  • Team work
  • Willingness to travel throughout Ireland

This is a fantastic opportunity to come in at the bottom level of a company that is planning to double within three years and will be opening a UK office at the beginning of Q2 2016. The successful candidates will be working with the top technology vendors such as Avaya, NICE, Verint and Mitel. The training will be done through a combination of Senior Engineer shadowing, Internal Training and Vendor training.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

MX-ONE MD110 Engineer, Contract or Perm – Dublin

Title – MD110 MX-ONE Engineer

Location – Dublin, Ireland

Salary – Up to €60,000/Flexible on Contract Rates

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – We are looking for a skilled Engineer with installation and support experience with the MX-ONE MD110 telephony platform. Our client has several large projects that require a team lead to install and support the platform for a number of clients across multiple sites. Please find a list of the desired Certifications and Experience below:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Verint Engineer, Up to €80k – Dublin

Title – Verint Engineer

Location – Dublin

Salary – Up to 80k + benefits

Client – Our client is a Managed Services provider in the telecommunications space in Ireland. Following a recent separation from a parent company, our client has been rebranded and moved into new offices in Ballymount (Red Cor Roundabout, M50). Although a new brand name, they have brought with them the same structure that was in place before the rebranding, but are an energetic, fast-moving, rapidly growing and highly skilled technology company.They are totally devoted and committed to delivering the ultimate technology solutions and client service.

The Role – Our client is looking for an Engineer from a Verint background to join their 5 man team on a permanent basis. Ideally the role will be well balanced between implementation for new projects and supporting the needs and requirements of the current client base.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!