your-next-role

Linux Support Engineer-Dublin, Ireland

 

A position exists for an experienced Linux / Support Engineer for our client, a Cyber Security Vendor based in Dublin.

Support Requirements:

It is expected that this Linux Support Engineer would provide support to managed ICT environments as part of the Secure Managed Services team. Troubleshooting skills are essential. It will also involve working directly with clients as required.

  • The Linux Support Engineer selected must be willing to broaden their skillsets through training both formal and self-driven as required.
  • The individual must display good interpersonal skills, this position will involve working as part of a service delivery team and project team as required.
  • This Linux Engineering position will involve both project (new builds) and also support of existing client builds.
  • Any additional knowledge / expertise in networking (firewalls, switches routers etc.) and Windows environments including Server and storage support is also welcomed and should be highlighted.

Desired Skills and Experience

Essential Skillsets:

Minimum Linux skills required:

  • Install and configure linux (Debian and/or RedHat preferred)
  • Configure networking, dns, routing
  • Manage users, permissions, remote access (ssh)
  • Configuration of Apache
  • Usage of SSL certificates
  • Scripting in bash

Desirable Skillsets:

  • SQL server, particularly Oracle or MySQL
  • Tomcat, JBoss
  • Cisco IOS
  • Perl, Python

An attractive benefits package is available to right Linux Support Engineer with the desired skills, qualifications and experience.

your-next-role

Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
your-next-role

New: Helpdesk Engineer – Fleet Office, Hampshire

Title: Helpdesk Engineer

Reports to: Service & Operations Manager

Location: Fleet Office, Hampshire

Salary: 18 – 25K

Job Purpose:

To log, manage and close tickets in our client’s CRM system and provide frontline support to customers and end users. To assign tickets to appropriate resource and escalate when required. To communicate effectively both internally and externally, providing updates to customers, engineers and third parties.

Key Responsibilities:

  1. Answering calls from the Siptel Support number, taking down fault specific details and logging these as a ticket into the helpdesk CRM Application.
  2. Logging support tickets that come in via emails.
  3. Performing initial 1st & 2nd line support to the end user and trying to resolve the fault, when possible, at first point of contact.
  4. Assigning and escalating tickets on to engineers and 3rd line support when required.
  5. Tracking all emails relevant to support tickets into CRM.
  6. Add updates to the tickets including tasks for site visits and phone calls.
  7. Log faults with 3rd parties and follow up any outstanding tickets with them.
  8. Monitor automated alerts, logging and investigating if needed.
  9. Complete daily tasks such as system checks on specific customer equipment.
  10. Assist with any internal IT issues, logging and escalating if needed.
  11. Involvement in the handover of projects from installation to support teams.

Additional Responsibilities:

  1. Attend product specific training and work to towards specific product certification.
  2. If required assist with project or maintenance, on-site work.
  3. Providing out of hours on call support to customers.

Key Requirements:

  1. Experience with Helpdesk or Customer Service
  2. Must be computer literate (Software/Hardware)
  3. Interested in Technology/Telephony/Networking/VoIP
  4. Use of Microsoft Office Applications
  5. Good Communication Skills
  6. Experience with Networks and Computers would be beneficial
  7. Experience with Telephony or VoIP would be beneficial

We are looking for a motivated and proactive individual that is interested in technology. Role is Monday to Friday 8:30 to 5:30 with occasional opportunities for overtime. Ideally the successful candidate will live within 20 to 40 minutes’ drive from our offices in Fleet. It is our desire to invest in individuals with training and development plans and help them with their career progression goals.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Technical Services Engineer – Fleet, Hampshire

Title: Technical Services Engineer

Reports to: Service & Operations Manager

Location: Fleet, Hampshire

Salary: 35 – 40K

Job Purpose:

We currently have a vacancy in our Fleet Office, for a Technical Services Engineer.  We are looking for a motivated proactive individual with a very broad and hands-on engineering experience.  The successful candidate will have previous experience and certifications [in installing, configuring and supporting leading-edge technology for our client’s customers to a detailed level.]  A competitive remuneration package will be offered to the right candidate together with the opportunity for career progression.

Key Responsibilities:

  1. Technical Escalations from the Helpdesk
  2. Engineering Project ownership and management
  3. To attend customer project meetings and conference calls when required
  4. To communicate effectively both internally and externally, providing updates to management, customers, engineers and any third parties
  5. Assisting Sales with Pre-Sales Enquiries
  6. Solution design & Consulting Services
  7. Complete Avaya EGB/ASD Designs
  8. Providing out of hours on call support to customers
  9. Working on the Helpdesk if and when required, including logging tickets, updating tickets and working with Siptel customers and relevant third parties to resolve tickets

Additional Responsibilities:

  1. Attend product specific training and work to towards specific product certification
  2. Help develop manufacture training requirements and credentials
  3. Help our client keep up-to-date with latest Avaya technology and products
  4. Become a role-model and mentor for other engineers

Key Skills/Requirements:

Candidates should have Avaya ACS/ACIS Certification or higher and have excellent experience of 5 or more of points the below, of which the first two are mandatory:

  1. Avaya Aura Communication Manager
  2. Avaya Aura Session & System Manager
  3. Avaya Aura Messaging (Aura/Modular Messaging/Intuity Audix)
  4. Avaya Aura Contact Centre Applications (ACD/CMS/AACC/BCMS/Wallboards)
  5. Avaya Elite Multi Channel (Formerly Avaya CCE/Contact Centre Express)
  6. Avaya Aura AES
  7. Avaya Aura System Platform
  8. ASD (Avaya Solution Designer)
  9. IP Networking (IP Network Fundamentals, Routing, Switching, QoS, VLAN)
  10. IP Services (DHCP, DNS, TFTP, HTTP, LLDP)
  11. Technical Documentation Skills, creating technical documentation.

We are looking for a motivated and proactive individual that is interested in development and in technology. Role is Monday to Friday 8:30 to 5:30 with opportunities for overtime. Ideally the successful candidate will live within 20 to 40 minutes’ drive from our offices in Fleet. It is our desire to invest in individuals with training and development plans and help them with their career progression goals.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Provision Engineer – London

Job Title: Provision Engineer

Location: London

Job Summary: Responsible for provisioning of Ethernet, IP and Voice related services, ensuring circuits are built in accordance with highest standards. This will require the individual to have a full understanding of the network to deliver the service in the most efficient manner while supporting other important functions such as Capacity Check Approval, Service Cancellation, and cascading the knowledge to other team members.

Essential Requirements:

1.Managing IP/Eth/Voice provisioning tickets

  • Target to meet 100% provisioning completion of ETH/IP/Voice orders
  • Work & troubleshoot with Provisioning Engineers globally to cover the orders of all regions to meet target dates
  • Provisioning records update and database maintenance
  • Service Cancellation for IP/ETH/Voice
  • Achieve earlier Provisioning Lead time whenever possible
  • Provisioning process is followed accordingly using the best network routes available
  • Provisioning according to the network planning and guidance provided
  • Escalate issues affecting the provisioning of orders as early as possible
  • Provide positions/demarks to SDM within 24 hours of assignment opening

2. Support

  • Provide assistance to Field Teams for IP/ETH/Voice service testing and implementation
  • Support to deliver urgent/expedite within target date given
  • Cross train team members on ETH/IP/Voice Provisioning

3. Capacity Support & Capacity reporting

  • IP/ETH/Voice Capacity Monitoring
  • Approving Capacity request for IP/ETH/Voice within 48hrs of request made
  • Support Presales & Solution team for Capacity request

4. Communication

  • Liaising with Planning, Service Delivery, Presales/Solution and supplier’s teams
  • Maintaining effective communication with SMC and respond to SMC queries
  • Provide inputs to improve existing process that will benefit the team and company in general

Preferred Experience /Skills:

  • Bachelor’s degree in electrical engineering or computer science is required.
  • 5+ years experience on network architecture and technology planning for Voice, Ethernet and/or IP networks in carrier and enterprise service provider environment.
  • Good understanding of L2 network and services based on MEF standards is highly desirable (ELINE, ELAN, E-TREE, IEEE 801.1Q, QinQ, MEN / CE Y.1731, GVRP, STP, ERPS)
  • Good understanding of the design methodologies and protocols used by service providers to build converged IP networks including IS-IS, OSPF, BGP, MPLS, LDP, RSVP, L2/L3 VPN, TDM Traffic Engineering, IPSec +GRE
  • Experience in control switch, Media Gateways, SIP, MGCP/H.248, Voice Compression/Decompression, SIGTRAN (M2PA/M3UA), SS7 Signalling Session Border Controllers (SBCs), VPN/IPSEC, Dynamic routing protocols BGP, OSPF
  • Cisco CCNP desirable
  • MEF CECP certification is a plus.
  • Ability to learn new technologies, troubleshoot IP and Ethernet services/networks.
  • Strong analytical and problem solving skills, with an ability to assimilate, analyse and correlate data from various network monitoring system, application, and security devices, logs, and alerts

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Data Support Engineer Tier 3 – Croydon

Job Title: Data Support Engineer Tier 3

Job Type: Full-time

Location: Croydon

Salary: 45-55K

Company Overview

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all our clients managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Role Overview/Role requirements

1. Impact on End Results Contribution

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all our clients managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Key accountabilities

  • Provide a third tier engineering service and service management to enterprise and government customers within the following Voice and Data products / services, of which the following are key products:
    • 3Com Voice and Data products
    • Cisco Voice products
    • Cisco Routing and Switching Data products
    • Cisco Security products
    • Cisco Wireless products
  • Provide appropriate technical expertise / advice, support and mentoring to first and second tier SMC Analyst
  • Analyse customers’ existing LAN / WAN in order to implement or recommend system modifications / enhancements
  • Monitor, identify and resolve incidents involving enterprise and government services ensuring all defects are fully resolved with minimum service disruption to customers and within the customers SLA
  • Be part of customer Change Advisory Board to ensure that all change approvals are submitted with correct technical information working within the boundaries of the customers own change control process
  • Responsibility to ensure that SMC knowledge base is updated with technical information (diagrams / processes) when services are added / updated by the appropriate business area along with information on incident fixes

2. Knowledge, Skills & Experience

  • Attend training courses and attain a Professional skill level, quantifying by taking any associated tests or exams
  • Attain a professional level qualification e.g. Cisco CCNA and/or CCNP, CCVP, CCNP Voice, CCNP Security, CCNP Wireless or Microsoft equivalent NB: these qualifications must be kept current
  • Study and Pass Specialist Exams to enable our client to attain Company Accreditation with manufacturers, which in turn would lead to the company receiving enhanced service, support, and product discounts
  • Detailed in-depth knowledge of LAN and WAN technologies with the capability to adapt as technology evolves

3. Influencing & Relationships

  • Develop good relationship with client, external suppliers and resolving groups working closely with the Provisioning and Global Enterprise teams for projects, allocated work and faults, ensuring we meet customer deadlines and SLA’s
  • Good contributor to a team, building strong mutually supportive relationships with all relevant areas of the business
  • Provide support and assurance to line management and first and second line during Major incidents
  • Build and maintain a professional relationship with all customers, ensuring the customer values

4. Communication

  • Continually promote our clients capabilities and credibility
  • Control client calls to provide confidence and assurance
  • Encourage the use of our clients best practice procedures and standards in and outside of department
  • Encourage feedback from clients on own and the company’s performance
  • Verbally communicate with people inside and outside the business, on a regular basis
  • Write correspondence, generally via email, on a regular basis e.g. requirements / information to others involved in projects, planned tasks, raising issues with suppliers, customers etc.
  • Write process documentation and reports
  • Must have a good understanding of the company’s strategic aims and marketing campaigns to be able to update customers when required
  • Share and collaborate information on faults and new installations

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

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New: Mitel MX-ONE Contract Engineer – Dublin

Title – Mitel MX-ONE Contract Engineer

Location – Dublin

Rate – Negotiable

Client – Our client is a small-medium sized Irish Systems Integrator specialising in: Telephony, Unified Communications, Contact Centre and Voice Applications.

Role – Our client has a number of upcoming projects that require a contract engineer that has installation and support capability with the Mitel MiVoice MX-ONE system. The projects are in Dublin and require onsite work so a willingness to travel Monday-Friday is needed.

Required certifications and experience:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Engineer – Dublin

Title – Avaya Engineer

Location – Dublin

Salary – Competitive

Client – Our client is a Dublin based Managed Services Provider in the telecommunications industry.

Role – Our client has a requirement for a Senior Avaya Engineer to join the technical support team as consultant to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the Dublin office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Experience of working in the telecommunications industry 5+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior (Tier 3) Avaya Engineer – London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basi
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior Avaya Engineer Needed, London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Location – London

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge