Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License

New: Voice Architect – Central London

Title: Voice Architect

Salary: Up to £60,000

Locations: Central London

Client: Our client pioneers an innovative high speed internet service which provides clients with the optimum network solutions. They are an independent telecommunications carrier who do not tie to relationships with single suppliers, because of this they are able to create bespoke solutions that will allow each individual client to have flexibility in whatever they need.

They believe in doing everything possible to ensure their clients receive a level of service that they won’t experience anywhere else.

Role Overview:

Our client is rapidly expanding and because of this they are looking to build out their services that they can offer. Because of this they are looking to build an in house SIP platform to be based on Oracle hardware.

In this role you will be responsible for the design, delivery, implementation and sales success of our client’s voice proposition. The voice proposition will ideally be focused on SIP and hosted voice applications (VoIP) rather than mobile or traditional voice.

The Voice Architect will work with 3rd party contractors and internal resources to deliver a world class voice solution that our client can sell to existing and new customers.

The candidate that they are looking for will ideally be very knowledgeable about the voice industry, products available, and competitor landscape. This knowledge will be used to ensure the product design and subsequent sales effort is quick and thorough to ensure customer experience and uptake is maximised.

You will be required to:

  • Prepare and Oversee design, build and go to market strategy for the voice service
  • Oversee rollout of solution and lease with business heads to ensure lead times and expectations are met
  • Legal, Cost an process documents are created and held within the specific departments
  • Create a training programme for all other teams in the business
  • Weekly reports to the Sales Director
  • Work with the marketing team to develop for to market strategies and support with technical documentation and information to support the plan
  • Maintenance and upkeep once the platform is implemented

Skills and Desirable:

Within this role you will be expected to have:

  • A proven ability to manage projects and deliver to targets
  • Ability to design and create products for consumption by a sales team
  • The ability to scope projects to the development team
  • A proven track record in delivering against targets and deadlines

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Mobility Solution Architect, UK Based – Nationwide

Title – Mobility Solution Architect

Location – UK Based, Nationwide

Salary – £55,000 + bonus and benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – The Mobility Solution Architect will join the pre-sales team and work closely with the sales team to design and deliver tailor made solutions to new and existing Mobile clients. It would be ideally suited for a someone with a strong technical background who is looking to move away from engineering. Specific technical knowledge of IronMobile or other EMM platforms and EE mobility is required. Our client is committed to the training and development of the right candidate so as to better equip them for the transition from a technical role to a client facing pre-sales one. The location can be quite flexible, with the right candidate working from home and/or the nearest of our client’s offices which are spread throughout the UK. In terms of a technical background, a strong and comprehensive understanding of Mobile carriers, IT and Networking is essential, and a knowledge of Mobile Device Management is also very beneficial.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!