your-next-role

Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
your-next-role

New: Senior Tier 3 AVAYA Engineer – South East London

Job Title: Senior Tier 3 AVAYA Engineer

Salary: £80,000

Location: South East London

Job Description:

Role Overview

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This role is a mix of office and home based working (can be flexible on time split)
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
    • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualisation and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior (Tier 3) Engineer – South East London

Job Title: Senior (Tier 3) Engineer

Location: South East London

Salary: £65,000 (Depending on experience)

Benefits: Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
  • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualization and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!