your-next-role

New: Data Support Engineer Tier 3 – Croydon

Job Title: Data Support Engineer Tier 3

Job Type: Full-time

Location: Croydon

Salary: 45-55K

Company Overview

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all our clients managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Role Overview/Role requirements

1. Impact on End Results Contribution

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all our clients managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Key accountabilities

  • Provide a third tier engineering service and service management to enterprise and government customers within the following Voice and Data products / services, of which the following are key products:
    • 3Com Voice and Data products
    • Cisco Voice products
    • Cisco Routing and Switching Data products
    • Cisco Security products
    • Cisco Wireless products
  • Provide appropriate technical expertise / advice, support and mentoring to first and second tier SMC Analyst
  • Analyse customers’ existing LAN / WAN in order to implement or recommend system modifications / enhancements
  • Monitor, identify and resolve incidents involving enterprise and government services ensuring all defects are fully resolved with minimum service disruption to customers and within the customers SLA
  • Be part of customer Change Advisory Board to ensure that all change approvals are submitted with correct technical information working within the boundaries of the customers own change control process
  • Responsibility to ensure that SMC knowledge base is updated with technical information (diagrams / processes) when services are added / updated by the appropriate business area along with information on incident fixes

2. Knowledge, Skills & Experience

  • Attend training courses and attain a Professional skill level, quantifying by taking any associated tests or exams
  • Attain a professional level qualification e.g. Cisco CCNA and/or CCNP, CCVP, CCNP Voice, CCNP Security, CCNP Wireless or Microsoft equivalent NB: these qualifications must be kept current
  • Study and Pass Specialist Exams to enable our client to attain Company Accreditation with manufacturers, which in turn would lead to the company receiving enhanced service, support, and product discounts
  • Detailed in-depth knowledge of LAN and WAN technologies with the capability to adapt as technology evolves

3. Influencing & Relationships

  • Develop good relationship with client, external suppliers and resolving groups working closely with the Provisioning and Global Enterprise teams for projects, allocated work and faults, ensuring we meet customer deadlines and SLA’s
  • Good contributor to a team, building strong mutually supportive relationships with all relevant areas of the business
  • Provide support and assurance to line management and first and second line during Major incidents
  • Build and maintain a professional relationship with all customers, ensuring the customer values

4. Communication

  • Continually promote our clients capabilities and credibility
  • Control client calls to provide confidence and assurance
  • Encourage the use of our clients best practice procedures and standards in and outside of department
  • Encourage feedback from clients on own and the company’s performance
  • Verbally communicate with people inside and outside the business, on a regular basis
  • Write correspondence, generally via email, on a regular basis e.g. requirements / information to others involved in projects, planned tasks, raising issues with suppliers, customers etc.
  • Write process documentation and reports
  • Must have a good understanding of the company’s strategic aims and marketing campaigns to be able to update customers when required
  • Share and collaborate information on faults and new installations

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior (Tier 3) Engineer – South East London

Job Title: Senior (Tier 3) Engineer

Location: South East London

Salary: £65,000 (Depending on experience)

Benefits: Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
  • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualization and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Quality Assurance Engineer – Berlin

Job Title: Quality Assurance Engineer

Location: Berlin

Salary: 50-65K EURO

Company Overview

Right in the heart of the Berlin Start-Up environment my client is looking to hire dynamic QA Engineers.

My clients offers a fun place to work, located in the heart of one of Europe’s most vibrant capitals working in a young and dynamic team with flat hierarchies and fast execution with competitive remuneration package’s with Fruit & free drinks everyday.

Role Overview/Role requirements

  • Design, develop, review and execute test plans, procedures, reports, user guide  and technical documentation
  • Write, track, review and verify resolution of defects
  • Design, write, debug and execute automated test scripts
  • Find and implement optimized ways of testing
  • Explore testing best practices and tools
  • Manage our test environment and devices
  • 2 years+ experience as a QA Engineer
  • Intermediate technical writing ability
  • Intermediate understanding of server client architecture and web protocols
  • Intermediate understanding of requirements analysis & management
  • Passion for technology and mobile products
  • You are able to read and reviews code in Ruby, HTML and CSS it’s a plus
  • Work in a small team with lots of decision making freedom
  • Team up with talented, inspiring and creative people from around the world
  • People who work here say it’s a fun place to work
  • The office is located in the heart of one of Europe’s most vibrant capitals
  • Complimentary fruits, drinks and snacks every day

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Quality Assurance Engineer – Berlin, Germany

Job Title: Quality Assurance Engineer

Location: Berlin, Germany

Ever considered moving over to Germany?

Right in the heart of the Berlin Start-Up environment my client is looking to hire young and dynamic QA Engineer

My clients offer a fun place to work, located in the heart of one of Europe’s most vibrant capitals working in a young and dynamic team with flat hierarchies and fast execution with competitive remuneration package’s with Fruit & free drinks every day.

Your role

  • Design, develop, review and execute test plans, procedures, reports, user guide and technical documentation
  • Write, track, review and verify resolution of defects
  • Design, write, debug and execute automated test scripts
  • Find and implement optimized ways of testing
  • Explore testing best practices and tools
  • Manage our test environment and devices

Your profile

  • 2 years+ experience as a QA Engineer
  • Intermediate technical writing ability
  • Intermediate understanding of server client architecture and web protocols
  • Intermediate understanding of requirements analysis & management
  • Passion for technology and mobile products
  • You are able to read and reviews code in Ruby, HTML and CSS it’s a plus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Lead Back-end Ruby Developer – Berlin, Germany

Job Title: Lead Backend Ruby Developer

Location: Berlin, Germany

Your position

  • You are responsible for architecture, technology stack and implementation of our existing and future applications
  • Plan and develop our infrastructure together with developer operations team
  • Lead the development with a hands-on approach
  • Discuss and estimate stories, forecast development
  • Lead, mentor and grow a team of currently four developers

Your profile

  • 3+ years of experience as web developer, experience in mobile developing is a plus
  • 3+ years of experience in driving professional Ruby on Rails projects in agile teams
  • First leadership experience
  • Fluency in English
  • Team player with a growth mentality and sense of humour

Our offer

  • Fun place to work, located in the heart of one of Europe’s most vibrant capitals
  • Working environment in which your contribution can, and will, make the difference
  • Flat hierarchies and fast execution
  • A young team of friendly, creative and bright people from over seven different countries
  • Competitive remuneration package
  • Fruits & free drinks everyday

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior Back-end Ruby Developer – Berlin, Germany

Job Title: Senior Back-end Ruby Developer

Location: Berlin, Germany

Ever considered moving over to Germany?

Right in the heart of the Berlin Start-Up environment my client is looking to hire young and dynamic Senior Back-end (Ruby) Developers and 1 Lead Back-end (Ruby) Developer. 

My clients offers a fun place to work, located in the heart of one of Europe’s most vibrant capitals working in a young and dynamic team with flat hierarchies and fast execution with competitive remuneration package’s with Fruit & free drinks everyday.

What we need from you? 

  • You have been driving (at least 2) similar Ruby projects in agile teams
  • You’ve tackled challenges like performance, scalability, legacy code
  • Profound understanding of the differences in key-value stores, relational and “NoSQL” database systems
  • MySQL, PostgreSQL, Elasticsearch, Redis, experience in other databases is a plus
  • Deep understanding of how the web works
  • Understanding of browser-server, server-server communication
  • Knowledge of distributed queuing systems
  • And knowledge in things like Kafka or RabbitMQ is a (big) plus
  • Experiences designing and implementing restful and hypermedia APIs
  • We think there is more than JSON over HTTP
  • You’ve used RSpec
  • Experience in Test Driven Development is welcome

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Voice Architect – Central London

Title: Voice Architect

Salary: Up to £60,000

Locations: Central London

Client: Our client pioneers an innovative high speed internet service which provides clients with the optimum network solutions. They are an independent telecommunications carrier who do not tie to relationships with single suppliers, because of this they are able to create bespoke solutions that will allow each individual client to have flexibility in whatever they need.

They believe in doing everything possible to ensure their clients receive a level of service that they won’t experience anywhere else.

Role Overview:

Our client is rapidly expanding and because of this they are looking to build out their services that they can offer. Because of this they are looking to build an in house SIP platform to be based on Oracle hardware.

In this role you will be responsible for the design, delivery, implementation and sales success of our client’s voice proposition. The voice proposition will ideally be focused on SIP and hosted voice applications (VoIP) rather than mobile or traditional voice.

The Voice Architect will work with 3rd party contractors and internal resources to deliver a world class voice solution that our client can sell to existing and new customers.

The candidate that they are looking for will ideally be very knowledgeable about the voice industry, products available, and competitor landscape. This knowledge will be used to ensure the product design and subsequent sales effort is quick and thorough to ensure customer experience and uptake is maximised.

You will be required to:

  • Prepare and Oversee design, build and go to market strategy for the voice service
  • Oversee rollout of solution and lease with business heads to ensure lead times and expectations are met
  • Legal, Cost an process documents are created and held within the specific departments
  • Create a training programme for all other teams in the business
  • Weekly reports to the Sales Director
  • Work with the marketing team to develop for to market strategies and support with technical documentation and information to support the plan
  • Maintenance and upkeep once the platform is implemented

Skills and Desirable:

Within this role you will be expected to have:

  • A proven ability to manage projects and deliver to targets
  • Ability to design and create products for consumption by a sales team
  • The ability to scope projects to the development team
  • A proven track record in delivering against targets and deadlines

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior Back-end (Ruby) Developers – Berlin

Job Title – Senior Back-end (Ruby) Developers

Location – Berlin

Salary – 50-70K EURO

Company Overview

Right in the heart of the Berlin Start-Up environment my client is looking to hire young and dynamic Senior Back-end (Ruby) Developers and 1 Lead Back-end (Ruby) Developer.

My clients offers a fun place to work, located in the heart of one of Europe’s most vibrant capitals working in a young and dynamic team with flat hierarchies and fast execution with competitive remuneration package’s with Fruit & free drinks everyday.

Role Overview/Role requirements

  • You have been driving (at least 2) similar Ruby projects in agile teams
  • You’ve tackled challenges like performance, scalability, legacy code
  • Profound understanding of the differences in key-value stores, relational and “NoSQL” database systems
  • MySQL, PostgreSQL, Elasticsearch, Redis, experience in other databases is a plus
  • Deep understanding of how the web works
  • Understanding of browser-server, server-server communication
  • Knowledge of distributed queuing systems
  • And knowledge in things like Kafka or RabbitMQ is a (big) plus
  • Experiences designing and implementing restful and hypermedia APIs
  • We think there is more than JSON over HTTP
  • You’ve used RSpec
  • Experience in Test Driven Development is welcome

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Pre-Sales Consultant – London

Title – Avaya Pre-Sales Consultant

Location – London

Salary – £60k basic plus bonus/benefits

Client – Our client is a leading Systems Integrator and Avaya Platinum Partner.

Role – The Avaya Pre-Sales Consultant is responsible for providing technical design solutions to meet and exceed the client’s business requirements. The Avaya Pre-Sales Consultant works closely with the global sales teams to provide technology-based solutions, to existing and new clients.

Key Accountabilities

  • Attend client site meetings to ratify and scope business requirements ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the validity of client’s demands via a set methodology.
  • Provide written proposals with options to meet the client’s requirement, containing defined hardware and software, services, support and wan circuit costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within client’s best practices.
  • Create and hand over high level designs to assigned Project Manager, Deployment or Support teams as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agree standards.
  • Seek, obtain and carryout pier design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Knowledge, Skills & Experience

  • Foundation working knowledge of communications cabling infrastructures.
  • 5-10 years’ experience providing engineering, support or consultancy for voice and data networks
  • Experience in constructing comprehensive quotes and proposals.
  • Experience with networking tools and resources.
  • ‘A’ Level standard numeracy skills in order to technically size network capacities for loading requirements.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Political awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.
  • ITIL foundation certification is desirable
  • Knowledge of Salesforce.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Mitel MX-ONE Contract Engineer – Dublin

Title – Mitel MX-ONE Contract Engineer

Location – Dublin

Rate – Negotiable

Client – Our client is a small-medium sized Irish Systems Integrator specialising in: Telephony, Unified Communications, Contact Centre and Voice Applications.

Role – Our client has a number of upcoming projects that require a contract engineer that has installation and support capability with the Mitel MiVoice MX-ONE system. The projects are in Dublin and require onsite work so a willingness to travel Monday-Friday is needed.

Required certifications and experience:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!