your-next-role

New: Technical Design Authority – London

Job Title: Technical Design Authority.

Our client has over 100 years experience in the telecom sector. They currently have a Technical Design Authority vacancy to join their Global Enterprise position in their greater London office.

You will have the overall technical ownership of assigned client communications infrastructure under the management of our client.

If you have experience delivering and providing service improvement initiatives in large enterprise communication and IT solution we want to hear from you. We are looking for someone with CISCO or AVAYA certifications.

Our client is offering a competitive salary of £50,000 along with a benefits package.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Quality Assurance Engineer – Berlin, Germany

Are you based in or looking to move to Berlin?

If so, this may be the opportunity for you.

Our client is looking to hire a young and dynamic QA Engineer.

Our client offers a fun place to work, located in the heart of Berlin- one of Europe’s most vibrant capitals.

You will be working in a young and dynamic team with flat hierarchies and fast execution with competitive remuneration package’s with Fruit & free drinks everyday.

They are looking for a QA Engineer with a mobile background to join their team. The ability to read and review code in Ruby, HTML and CSS is a plus.

Our client is offering a competitive salary as well as help with relocation.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Technical Design Authority – Croydon

26 Days Holiday – Pension Scheme – Performance Bonus – Private Health.

Global company at the forefront of technological innovation is actively seeking creative, innovative, team-oriented, agile and talented individuals to join their teams.

My client is looking for a Technical Design Authority to join their Global Enterprise Division.

The candidate will have overall technical ownership of assigned client communications and infrastructure.  For new solutions, the candidate will work alongside the Solution Design team and client representatives in establishing the Low Level Design (LLD), ensuring that solutions meet customer expectations, including providing written proposals and attend client site meetings

Qualifications

You should have experience in delivering and providing service improvement initiatives in large enterprise communication and IT solutions.  You should also have agreed manufacturer accreditations, for example Cisco Certified Design Professional, Avaya or Mitel Certified Solutions Specialist.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior/Lead Back-end Ruby Developer – Berlin, Germany

Are you looking to work in one of Europe’s most vibrant capitals?

If so, we have the opportunity for you!

Our client is looking to hire young and dynamic Senior Back-end (Ruby) Developers and 1 Lead Back-end (Ruby) Developer.
My client offers a fun place to work, located in the heart of Berlin working in a young and dynamic team with flat hierarchies and fast execution. With competitive remuneration packages with fruit & free drinks every day, our client strives to create the perfect work life balance.

We are looking for someone who has experience as web developer (experience in mobile developing is a plus). Experience in driving professional Ruby on Rails projects in agile teams as well as someone with leadership capabilities.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior Tier 3 AVAYA Engineer – South East London

Job Title: Senior Tier 3 AVAYA Engineer

Salary: £80,000

Location: South East London

Job Description:

Role Overview

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This role is a mix of office and home based working (can be flexible on time split)
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
    • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualisation and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Support Team Manager – Hemel Hempstead

STRICTLY NO AGENCY PHONE CALLS!

Calling all Support Team Leads and Managers!

WE WANT YOUR TALENT!

Salary: Competitive + benefits and bonuses

Location: Hemel Hempstead

Who are we?

Our Client is the only Data Delivery Network in the UK providing the link between businesses, ISPs and the network operators. We provide simple solutions for our customers to communicate more effectively using a wide choice of technology.

We are proud to offer candidates unparalleled exposure to a rapidly growing business that has climbed the ranks in the Times Top 100 Best Small Companies to work for two years running. There has never been a more exciting time for applicants to join our client’s company.

With that in mind, we are looking for an ambitious Support Team Manager who will be responsible for the efficient and effective management of the Support team.

The Technical Bit:

The Support Team Manager will be responsible for ensuring excellent performance of the Technical Support team. Successful candidates will not be expected to directly assist with technical escalations, but instead ensure that the fault escalation process is working efficiently and all engineers are clear of their responsibilities.

Team Management

  • Manage the department including the structure, team meetings and development, new roles and responsibilities
  • Ensure that all engineers are adhering to our client’s customer SLAs and escalating when necessary in addition to managing the allocation of workload
  • Monitoring supplier performance against their SLAs and holding regular review meetings to address any issues
  • Adhere to the ISO 20000/ITIL framework to analyse problem fault trends and reduce repeat incidents
  • Manage external communication process for mass service outages
  • Manage customer and internal complaints

Reporting

  • Report performance of the overall support team to the management team
  • Report any issues raised by the Support team relating to internal processes and address ways to improve these

The Requirements:

  • Demonstrable management skills with strong leadership qualities are essential
  • A keen eye for detail is required
  • Experience of working in a process driven environment
  • Capable of developing employees to achieve their full potential
  • Strong analytical and organisational skills
  • Experience with ISO 20000/ITIL framework desirable
  • Business related degree, 2:1 or above
  • An excellent command of the English language both written and verbal

The Award Winning Company Benefits

  • Uncapped Holiday Entitlement
  • Breakfast and refreshments on working days
  • Regular company outings- go karting, top golf, go ape to name a few Free high speed internet connectivity
  • £50 Birthday Voucher iPad
  • Subsidised Health and dental care Discounted gym membership
  • 6% Pension contribution Childcare vouchers Ride2Work scheme Department incentives Volunteer day scheme Annual pay reviews Individual bonuses

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Helpdesk Engineer – Fleet Office, Hampshire

Title: Helpdesk Engineer

Reports to: Service & Operations Manager

Location: Fleet Office, Hampshire

Salary: 18 – 25K

Job Purpose:

To log, manage and close tickets in our client’s CRM system and provide frontline support to customers and end users. To assign tickets to appropriate resource and escalate when required. To communicate effectively both internally and externally, providing updates to customers, engineers and third parties.

Key Responsibilities:

  1. Answering calls from the Siptel Support number, taking down fault specific details and logging these as a ticket into the helpdesk CRM Application.
  2. Logging support tickets that come in via emails.
  3. Performing initial 1st & 2nd line support to the end user and trying to resolve the fault, when possible, at first point of contact.
  4. Assigning and escalating tickets on to engineers and 3rd line support when required.
  5. Tracking all emails relevant to support tickets into CRM.
  6. Add updates to the tickets including tasks for site visits and phone calls.
  7. Log faults with 3rd parties and follow up any outstanding tickets with them.
  8. Monitor automated alerts, logging and investigating if needed.
  9. Complete daily tasks such as system checks on specific customer equipment.
  10. Assist with any internal IT issues, logging and escalating if needed.
  11. Involvement in the handover of projects from installation to support teams.

Additional Responsibilities:

  1. Attend product specific training and work to towards specific product certification.
  2. If required assist with project or maintenance, on-site work.
  3. Providing out of hours on call support to customers.

Key Requirements:

  1. Experience with Helpdesk or Customer Service
  2. Must be computer literate (Software/Hardware)
  3. Interested in Technology/Telephony/Networking/VoIP
  4. Use of Microsoft Office Applications
  5. Good Communication Skills
  6. Experience with Networks and Computers would be beneficial
  7. Experience with Telephony or VoIP would be beneficial

We are looking for a motivated and proactive individual that is interested in technology. Role is Monday to Friday 8:30 to 5:30 with occasional opportunities for overtime. Ideally the successful candidate will live within 20 to 40 minutes’ drive from our offices in Fleet. It is our desire to invest in individuals with training and development plans and help them with their career progression goals.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Technical Services Engineer – Fleet, Hampshire

Title: Technical Services Engineer

Reports to: Service & Operations Manager

Location: Fleet, Hampshire

Salary: 35 – 40K

Job Purpose:

We currently have a vacancy in our Fleet Office, for a Technical Services Engineer.  We are looking for a motivated proactive individual with a very broad and hands-on engineering experience.  The successful candidate will have previous experience and certifications [in installing, configuring and supporting leading-edge technology for our client’s customers to a detailed level.]  A competitive remuneration package will be offered to the right candidate together with the opportunity for career progression.

Key Responsibilities:

  1. Technical Escalations from the Helpdesk
  2. Engineering Project ownership and management
  3. To attend customer project meetings and conference calls when required
  4. To communicate effectively both internally and externally, providing updates to management, customers, engineers and any third parties
  5. Assisting Sales with Pre-Sales Enquiries
  6. Solution design & Consulting Services
  7. Complete Avaya EGB/ASD Designs
  8. Providing out of hours on call support to customers
  9. Working on the Helpdesk if and when required, including logging tickets, updating tickets and working with Siptel customers and relevant third parties to resolve tickets

Additional Responsibilities:

  1. Attend product specific training and work to towards specific product certification
  2. Help develop manufacture training requirements and credentials
  3. Help our client keep up-to-date with latest Avaya technology and products
  4. Become a role-model and mentor for other engineers

Key Skills/Requirements:

Candidates should have Avaya ACS/ACIS Certification or higher and have excellent experience of 5 or more of points the below, of which the first two are mandatory:

  1. Avaya Aura Communication Manager
  2. Avaya Aura Session & System Manager
  3. Avaya Aura Messaging (Aura/Modular Messaging/Intuity Audix)
  4. Avaya Aura Contact Centre Applications (ACD/CMS/AACC/BCMS/Wallboards)
  5. Avaya Elite Multi Channel (Formerly Avaya CCE/Contact Centre Express)
  6. Avaya Aura AES
  7. Avaya Aura System Platform
  8. ASD (Avaya Solution Designer)
  9. IP Networking (IP Network Fundamentals, Routing, Switching, QoS, VLAN)
  10. IP Services (DHCP, DNS, TFTP, HTTP, LLDP)
  11. Technical Documentation Skills, creating technical documentation.

We are looking for a motivated and proactive individual that is interested in development and in technology. Role is Monday to Friday 8:30 to 5:30 with opportunities for overtime. Ideally the successful candidate will live within 20 to 40 minutes’ drive from our offices in Fleet. It is our desire to invest in individuals with training and development plans and help them with their career progression goals.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Provision Engineer – London

Job Title: Provision Engineer

Location: London

Job Summary: Responsible for provisioning of Ethernet, IP and Voice related services, ensuring circuits are built in accordance with highest standards. This will require the individual to have a full understanding of the network to deliver the service in the most efficient manner while supporting other important functions such as Capacity Check Approval, Service Cancellation, and cascading the knowledge to other team members.

Essential Requirements:

1.Managing IP/Eth/Voice provisioning tickets

  • Target to meet 100% provisioning completion of ETH/IP/Voice orders
  • Work & troubleshoot with Provisioning Engineers globally to cover the orders of all regions to meet target dates
  • Provisioning records update and database maintenance
  • Service Cancellation for IP/ETH/Voice
  • Achieve earlier Provisioning Lead time whenever possible
  • Provisioning process is followed accordingly using the best network routes available
  • Provisioning according to the network planning and guidance provided
  • Escalate issues affecting the provisioning of orders as early as possible
  • Provide positions/demarks to SDM within 24 hours of assignment opening

2. Support

  • Provide assistance to Field Teams for IP/ETH/Voice service testing and implementation
  • Support to deliver urgent/expedite within target date given
  • Cross train team members on ETH/IP/Voice Provisioning

3. Capacity Support & Capacity reporting

  • IP/ETH/Voice Capacity Monitoring
  • Approving Capacity request for IP/ETH/Voice within 48hrs of request made
  • Support Presales & Solution team for Capacity request

4. Communication

  • Liaising with Planning, Service Delivery, Presales/Solution and supplier’s teams
  • Maintaining effective communication with SMC and respond to SMC queries
  • Provide inputs to improve existing process that will benefit the team and company in general

Preferred Experience /Skills:

  • Bachelor’s degree in electrical engineering or computer science is required.
  • 5+ years experience on network architecture and technology planning for Voice, Ethernet and/or IP networks in carrier and enterprise service provider environment.
  • Good understanding of L2 network and services based on MEF standards is highly desirable (ELINE, ELAN, E-TREE, IEEE 801.1Q, QinQ, MEN / CE Y.1731, GVRP, STP, ERPS)
  • Good understanding of the design methodologies and protocols used by service providers to build converged IP networks including IS-IS, OSPF, BGP, MPLS, LDP, RSVP, L2/L3 VPN, TDM Traffic Engineering, IPSec +GRE
  • Experience in control switch, Media Gateways, SIP, MGCP/H.248, Voice Compression/Decompression, SIGTRAN (M2PA/M3UA), SS7 Signalling Session Border Controllers (SBCs), VPN/IPSEC, Dynamic routing protocols BGP, OSPF
  • Cisco CCNP desirable
  • MEF CECP certification is a plus.
  • Ability to learn new technologies, troubleshoot IP and Ethernet services/networks.
  • Strong analytical and problem solving skills, with an ability to assimilate, analyse and correlate data from various network monitoring system, application, and security devices, logs, and alerts

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Data Support Engineer Tier 3 – Croydon

Job Title: Data Support Engineer Tier 3

Job Type: Full-time

Location: Croydon

Salary: 45-55K

Company Overview

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all our clients managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Role Overview/Role requirements

1. Impact on End Results Contribution

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all our clients managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Key accountabilities

  • Provide a third tier engineering service and service management to enterprise and government customers within the following Voice and Data products / services, of which the following are key products:
    • 3Com Voice and Data products
    • Cisco Voice products
    • Cisco Routing and Switching Data products
    • Cisco Security products
    • Cisco Wireless products
  • Provide appropriate technical expertise / advice, support and mentoring to first and second tier SMC Analyst
  • Analyse customers’ existing LAN / WAN in order to implement or recommend system modifications / enhancements
  • Monitor, identify and resolve incidents involving enterprise and government services ensuring all defects are fully resolved with minimum service disruption to customers and within the customers SLA
  • Be part of customer Change Advisory Board to ensure that all change approvals are submitted with correct technical information working within the boundaries of the customers own change control process
  • Responsibility to ensure that SMC knowledge base is updated with technical information (diagrams / processes) when services are added / updated by the appropriate business area along with information on incident fixes

2. Knowledge, Skills & Experience

  • Attend training courses and attain a Professional skill level, quantifying by taking any associated tests or exams
  • Attain a professional level qualification e.g. Cisco CCNA and/or CCNP, CCVP, CCNP Voice, CCNP Security, CCNP Wireless or Microsoft equivalent NB: these qualifications must be kept current
  • Study and Pass Specialist Exams to enable our client to attain Company Accreditation with manufacturers, which in turn would lead to the company receiving enhanced service, support, and product discounts
  • Detailed in-depth knowledge of LAN and WAN technologies with the capability to adapt as technology evolves

3. Influencing & Relationships

  • Develop good relationship with client, external suppliers and resolving groups working closely with the Provisioning and Global Enterprise teams for projects, allocated work and faults, ensuring we meet customer deadlines and SLA’s
  • Good contributor to a team, building strong mutually supportive relationships with all relevant areas of the business
  • Provide support and assurance to line management and first and second line during Major incidents
  • Build and maintain a professional relationship with all customers, ensuring the customer values

4. Communication

  • Continually promote our clients capabilities and credibility
  • Control client calls to provide confidence and assurance
  • Encourage the use of our clients best practice procedures and standards in and outside of department
  • Encourage feedback from clients on own and the company’s performance
  • Verbally communicate with people inside and outside the business, on a regular basis
  • Write correspondence, generally via email, on a regular basis e.g. requirements / information to others involved in projects, planned tasks, raising issues with suppliers, customers etc.
  • Write process documentation and reports
  • Must have a good understanding of the company’s strategic aims and marketing campaigns to be able to update customers when required
  • Share and collaborate information on faults and new installations

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!