Avaya Helpdesk Engineer


Job Title: Avaya Helpdesk Engineer

Location: Fleet, Hampshire

Start Date: September 2017


Are you an Avaya Support Engineer looking for a new opportunity?

Well look no further, I have the job for you!

Our client is an award winning managed service business focused on the Telco space with revenues in excess of £30million. This well-established business are looking to bring on an Avaya Helpdesk Engineer to join their growing team.

The position would be based in their fast-paced office in Hampshire. This is a busy office with a lively atmosphere!

This is a support based role and you would be acting as a tier one and tier two escalation point for all Avaya tickets when necessary.

We want somebody who has at least 1 years’ experience in a similar role with Avaya Aura.

If you consider yourself a good communicator and have an interest in technology network then you sound like the one for us.

Do you think you would be a good fit? Does this excite you?

If so, please get in touch.

Call me on +353872560242 or email me on

I look forward to hearing from YOU!


Avaya Support Engineer

Job Title: Avaya Support Engineer

Location: Manchester (Trafford Park)

Start Date: ASAP

Are you an Avaya Support Engineer, who is looking for an amazing new opportunity?

Well look no further, this is the job for you!

An award winning Avaya Diamond Partner known nationwide for communications technologies and services are looking to expand their team with talented professionals. Their customers are mid-market and enterprise businesses which operate within the public sectors both in the UK and Globally. They have a requirement for an Avaya Engineer (could be either Aura Communication Manager or IP Office) to join their growing Service Desk team. You will be self-motivated, sociable, has a “get it done” attitude. You need to be able to perform as part of a high functioning team.

Main Responsibilities:

  • Responsibility to ensure personal learning and development is maintained, and a full understanding of our client’s products and services to ensure you are comfortable in our client’s solutions
  • Management of tickets and escalation to manufacturers
  • Complete Tier 1-2 investigation & diagnostics, including enhanced monitoring

Experience/Skills Required:

  • You need to have engineering experience (either support or installation) with Avaya technology – either Aura CM or IP Office
  • Amazing customer service whether it be, on email, over the phone or face-face with clients
  • It is a must that the candidate has worked for a Service Provider/Systems Integrator/Business Partner previously

If this sounds like the job for you, please get in touch or apply here!



Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License

New: Mitel Field Maintenance Engineer – Scotland or Yorkshire


2 x Mitel field maintenance engineers based in the following locations:

1 x Scotland – Central Belt – Edinburgh/Glasgow.

1 x Yorkshire – Leeds/York/Sheffield area


Mitel Field Maintenance Engineer

Job Title – Field Maintenance Engineer (Mitel ICP 3300)

Reporting to – Head of Field Engineering

Department – Engineering

Location – Field based. – Scotland or Yorkshire

Salary – £28K – £45K dependent on experience (TBC)

Hours – 09.00 to 18.00 with 1 hour for lunch


Candidate with experience around the installation, support and maintenance of Mitel 3300 solutions and associated applications including Nupoint, Mitel Border Gateway (MBG), Mitel Application Suite (MAS), Contact Centre, IVR, Unified Communicator Advanced (UCA) Enterprise and Ops Manager.

Experience around Mitel SX2000 and other PBX’s are considered advantageous, however, not essential for the role.

The ideal candidate would already be working towards MEAS accreditation.

The successful candidate must be experienced in maintaining the Mitel 3300 and associated applications.

The ability to assist with planning and installing multi-site Mitel 3300 solutions using ISS and into virtualised environments will be an advantage.

Strong communication skills, professional, flexible positive attitude and good proactive problem solving skills are essential.

The role will require some out of hours and weekend working.

Experience Minimum of 5 years installation and maintenance experience on Mitel ICP3300 and associated products.

(Experience on SX2000 is an advantage but not a requirement).


Specific Experience. Some or all of the below:

  • Mitel Engineering Accreditation Scheme (MEAS) (MCA & MCP Levels)
  • Mitel 3300 MCD
  • Resiliency
  • Clustering
  • SDS sharing
  • SIP
  • ACD Automatic Call Distribution
  • Contact Centre’s
  • IQ Intelligent Queue
  • Visual Workflow Manager
  • Enterprise Manager
  • Ops Manager
  • MSL Mitel Standard Linux
  • MBG Teleworker
  • Nupoint Voicemail
  • UCA Unified Communicator Advanced

Other Experience:

  • VMWare vSphere
  • CCNA
  • Server / PC’s

Main Responsibilities:

  • Field maintenance of Mitel 3300 systems and associated applications.
  • Timely response and rectification of reported incidents.
  • Software upgrades
  • Installation of Mitel 3300 systems and all applications
  • Provide Technical Support to colleagues and customers
  • Participation of 24 hour callout
  • Sales support and assistance, when required
  • Completion of Sales Audits
  • Completion of Additional Work Audits
  • Ability to carry out MACS
  • Ability to work out of hours, when required
  • Completion of work sheet for all site work.
  • Core Hours. 9.00am to 6.00pm

Please note: Candidates must be eligible to live and work in the UK.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!