Trainee RAN Engineer

Have you just graduated? Then start reading!

An International Consultancy has opened an exciting opportunity for a recently graduated telecom engineer who wishes to kick start their career with an intense hands-on learning experience and the chance to join a remarkably accomplished team and learn, from some of the best and most experienced professionals in the industry.

We are looking for hungry and driven individuals to join an expert Radio Access Network Department which services some of the UK’s biggest fixed line network providers.

The graduate scheme will cover all aspects of essential training and will involve 1 week + of intensive training in Portugal in the client’s main headquarters.

For this position, we are also taking into consideration candidates with 1+ years’ experience.

 

We’d like to meet someone with:

  • Academic background in telecommunications or similar;
  • Knowledge of 2G, 3G and 4G (VoLTE preferential) technologies in terms of network design, planning and optimization concepts;
  • Knowledge of EMS systems and related performance, configuration and fault data;
  • Excellent communication skills including capability and interest in interacting daily with customers (meetings, delivery related negotiation);
  • Good planning and organization skills;
  • Team working spirit;
  • Availability to travel.

This opportunity offers the chance to work in an international environment and get involved in some of the most challenging projects for the most technologically advanced telecom operators in the world.

Interested? Let’s get in touch!

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Avaya Helpdesk Engineer

 

Job Title: Avaya Helpdesk Engineer

Location: Fleet, Hampshire

Start Date: September 2017

ARE YOU LOOKING FOR A CHANGE?

Are you an Avaya Support Engineer looking for a new opportunity?

Well look no further, I have the job for you!

Our client is an award winning managed service business focused on the Telco space with revenues in excess of £30million. This well-established business are looking to bring on an Avaya Helpdesk Engineer to join their growing team.

The position would be based in their fast-paced office in Hampshire. This is a busy office with a lively atmosphere!

This is a support based role and you would be acting as a tier one and tier two escalation point for all Avaya tickets when necessary.

We want somebody who has at least 1 years’ experience in a similar role with Avaya Aura.

If you consider yourself a good communicator and have an interest in technology network then you sound like the one for us.

Do you think you would be a good fit? Does this excite you?

If so, please get in touch.

Call me on +353872560242 or email me on Niamh.connolly@ingenio-global.com

I look forward to hearing from YOU!

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Technical Support Engineer

CALLING ALL TECHNICAL SUPPORT ENGINEERS!!!

One of the biggest US HQ’d tech giants are coming to Ireland very soon – they’re REALLY big in the Artificial Intelligence space and will be basing their International HQ in Dublin. They have asked us to help them find THEIR FIRST Engineer, which is a massive opportunity in itself – You’d literally be No 1! You need to have experience of supporting international customers in Cloud or SaaS technologies in one of Telephony, Contact Centre, Application or Database. The role would be based from home initially, while they search for a perm Dublin office. You’d have to spend some time training with their gurus on the West Coast of the US.

Position Responsibilities:

  • Provide day to day functional and technical software application support to our global customers via phone and email communication.
  • Troubleshoot software application issues
  • Log customer reported defects in our case tracking system
  • Provide constant and ongoing communication with customers regarding support case progress
  • Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
  • Ensure proper, timely follow-up on customer requests to ensure service level agreements are met and client satisfaction is high
  • Work closely with the Customer Success Managers to escalate key issues to ensure Customer Satisfaction remains high

*

  • Position Qualifications:
  • Bachelor’s degree in Mathematics, Computer Science, Information Systems or related technical discipline
  • Extensive experience with technical support or software application support
  • Ability to easily grasp technical concepts and act as the liaison between the customer and other technical teams
  • Ability to grasp complex system workflows, understand cause and effect for actions taken in a business process or software system.
  • Ability to distinguish and communicate the difference between user error and actual system defects
  • Proactive: Willing to independently identify new problems and ask questions.
  • Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
  • Experience with one or more of the following recommended: Web based programming languages, relational databases, HTML/content development
  • Special consideration for proficiency in the following languages: French and German
  • Special consideration for candidates with experience in any of the following:
  • Telephony Engineering (Working with phone systems, setup, configuration and call quality)
  • Microsoft Dynamics CRM administration
  • Salesforce CRM administration

Job Type: Full-time

Salary: €50,000.00 /year

 

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Junior Operations and Tech Executive

Location: Central London

Salary: £18,000 – £20,000

Interviews/Start Date: Immediately

 

Are you a young, motivated, tech individual, who is looking for an amazing new opportunity to progress in a great company?

Our client is a new company with amazing in-house growth potential, with great prospects in the near future for the right candidate, based in a fantastic location!

Our client offers point-of-sale, inventory and customer insight software for iPad, with UK based all-round support. They are tech startup helping the small independent companies manage their business more efficiently. In addition to our clients’ flexible attitude, the business is driven by the desire to make their clients valued and happy. Our client wants its staff to be able to have fun while delivering spot on results for their customers’ requirements!

Duties:

  • Managing the customer support system through phone and email.
  • Installing systems at customer sites.
  • Managing all our CMS systems
  • Dealing with day to day operations
  • Advising our customers with various solutions.

Skills required:

  • A good understanding of IT in general is essential.
  • Good knowledge of various devices such as tablets, network switches, routers, network printers etc.
  • Quick learner, keen in emerging technology
  • Experience with CRM & POS systems.
  • Some understanding with Adobe design suite, HTML and CSS are preferable.

Personal Qualities:

  • A diligent, hard-working individual.
  • A genuine passion for tech.
  • Able to learn quickly and retain information.
  • Ability to motivate and influence with ideas.
  • Able and motivated to work in small dedicated team.

Qualifications Required:

Higher diploma in ICT or a University Graduate

Is this the role for YOU? Get in touch!

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Avaya Support Engineer

Job Title: Avaya Support Engineer

Location: Manchester (Trafford Park)

Start Date: ASAP

Are you an Avaya Support Engineer, who is looking for an amazing new opportunity?

Well look no further, this is the job for you!

An award winning Avaya Diamond Partner known nationwide for communications technologies and services are looking to expand their team with talented professionals. Their customers are mid-market and enterprise businesses which operate within the public sectors both in the UK and Globally. They have a requirement for an Avaya Engineer (could be either Aura Communication Manager or IP Office) to join their growing Service Desk team. You will be self-motivated, sociable, has a “get it done” attitude. You need to be able to perform as part of a high functioning team.

Main Responsibilities:

  • Responsibility to ensure personal learning and development is maintained, and a full understanding of our client’s products and services to ensure you are comfortable in our client’s solutions
  • Management of tickets and escalation to manufacturers
  • Complete Tier 1-2 investigation & diagnostics, including enhanced monitoring

Experience/Skills Required:

  • You need to have engineering experience (either support or installation) with Avaya technology – either Aura CM or IP Office
  • Amazing customer service whether it be, on email, over the phone or face-face with clients
  • It is a must that the candidate has worked for a Service Provider/Systems Integrator/Business Partner previously

If this sounds like the job for you, please get in touch or apply here!

Email: catherine.trice@ingenio-global.com

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New: Javascript Developer – Berlin, Germany

Javascript Developer (Berlin)

Consider yourself a talented or highly experienced Javascript developer who is in need of a fresh challenge? What if this challenge involved the chance to work in Berlin amongst other talented, creative and tech savvy individuals like yourself?. Our client who is based in Berlin is offering the chance of a lifetime for a lucky candidate to move to Berlin and join a highly talented organisation who are focused on “The Internet Of Things”.

Skill Set:

  • Strong background in Java (Angular, gulp).
  • Experience in automation testing.
  • Good skills in HTML5/CSS3.
  • Experience with GIT version control and web analytics tools.
  • Must be creative, open minded and and able to work in a team or own initiative.

Offering

  • Competitive Salary.
  • Career progression.
  • Flexible hours and working arrangements.
  • Join a young, agile team in which you have full engagement with a tech team where you can see your contribution used by millions.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

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Front End Developers – Berlin, Germany

Front End Developers, Berlin needs you!
Our client is a tech startup focused on the “Internet of Things”, which is about making everyday objects more intelligent and connected to the internet, enabling the user to access them from anywhere at any time.

They are looking for motivated and talented Front-End Developers to join their team in the heart of Berlin.
Are you the kind of person who gets excited by new challenges? Do you want to help our client find innovative solutions to those challenges? If so, we look forward to hearing from you.
Working in a young and agile business with a dynamic office enviornment, flexible hours and an attractive compensation package, what more could you want?

Your role as a Front-End Developer

  • Work with Marketing and Design team to design and implement projects
  • Provide technical feedback and inputs
  • Work closely to the Product Development team to provide the best assets for future features. —Build responsive webpages, based on PSD mockups within their technical framework
  • Release and deploy projects independently to production

What we need from you

  • 2+ years working experience in digital projects
  • Good skills in HTML5/CSS3, working with authoring framework like Bootstrap/Foundation
  • Good skills with Javascript (jQuery functions), Node.js (Gulp, Express) and Git version control (Github, pull request)
  • Experience with website analytics tools (e.g GA, GTM)

If you think you match this criteria we urge you to get in touch today.

QA Engineer – Dublin

Job title: Quality Assurance Engineer

Location – Dublin, Ireland

Salary – Exceptional salary, bonus & benefits

Client – Our client is headquartered in Dublin, with offices in New York, London and Singapore. They are a wholly owned subsidiary of a US headquartered business with revenues of $8bn. They deliver the latest generation of Enterprise Data Management (EDM) solutions to financial organisations worldwide.

Role Overview – Our client is seeking an experienced Quality Assurance Engineer to work as part of the expanding QA & Test function for its Managed Service which includes the testing framework for a large web-based application. Successful candidates will be self-motivated problem solvers with hands-on experience in QA & Test function with a desire to work in a fast-paced environment.

The purpose of this role is develop and maintain QA Test Cases (both manual and automated), ensure that quality assurance and testing is carried out in accordance with industry best practise and complies with strict audit standards. This role will involve working with offshore and onshore teams.

Responsibilities:

  • To create and execute test plans & cases and report on test execution.
  • Perform manual and automated testing on applications, software services and web based applications.
  • Involvement in Functional, Regression, Automation and Performance testing
  • To report on test progress to the QA Manager and/or QA Lead(s)
  • Represent QA function at team meetings when required

Key Requirements:

  • Degree in Computer Science/Computer Engineering required
  • 3-5 years’ experience as a Quality Assurance Engineer
  • Actively perform testing duties, as required to achieve project milestones
  • Exceptional attention to detail and proven ability to identify process improvement opportunities
  • Strong interpersonal/communication skills with ability to communicate and collaborate with Quality
  • Assurance, Development, Project Management and Business teams
  • Strong analytical skills
  • Knowledge of Test Case Management Systems desirable
  • Programming knowledge and/or knowledge of automated testing tools such as Selenium WebDriver and processes desirable
  • Working knowledge of web development frameworks and JAVA based technologies (e.g. HTTP, HTML, JavaScript, XML)
  • Technical skills and familiarity with use of technologies to aid in defect analysis (e.g. SQL, Unix)
  • Creativity and a pragmatic approach to the relentless desire to improve test coverage, effectiveness and drive to scale
  • Entering of product issues into an issue tracking database – Providing clear, articulate steps so that little follow-up is required from the development team
  • Ability to rapidly triage complex issues
  • Financial Industry experience desirable

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

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SD-WAN Project Manager – Leeds, UK

Our client is a very exciting global systems integrator who are focused on helping clients deliver SD-WAN technology.

They are looking immediately for a Project Manager who will work with their clients to deliver SD-WAN technologies in a global capacity, and have an immediate large scale project ready to be delivered.

You have to have at least three years’ experience of delivering Global WAN projects, and obviously experiences with SD-WAN technology is a massive benefit. Experiences with Riverbed, Silver Peak or Aryaka would be looked on very favourably. If you need to Google search or ask what SD-WAN is, this isn’t a job for you!

Our client is based in Leeds, so ideally you will be based in the North East. They will consider applications from folks in the North West also, but you will need to be in the office probably for 2/3 days a week so travel has to be a consideration.

If you’re keen on working with a business who is setting standards in new technology, then you need to apply today! Hit apply on your right, call me on +353 87 298 1092 or email me on rob.magee@ingenio-global.com