your-next-role

Linux Support Engineer-Dublin, Ireland

 

A position exists for an experienced Linux / Support Engineer for our client, a Cyber Security Vendor based in Dublin.

Support Requirements:

It is expected that this Linux Support Engineer would provide support to managed ICT environments as part of the Secure Managed Services team. Troubleshooting skills are essential. It will also involve working directly with clients as required.

  • The Linux Support Engineer selected must be willing to broaden their skillsets through training both formal and self-driven as required.
  • The individual must display good interpersonal skills, this position will involve working as part of a service delivery team and project team as required.
  • This Linux Engineering position will involve both project (new builds) and also support of existing client builds.
  • Any additional knowledge / expertise in networking (firewalls, switches routers etc.) and Windows environments including Server and storage support is also welcomed and should be highlighted.

Desired Skills and Experience

Essential Skillsets:

Minimum Linux skills required:

  • Install and configure linux (Debian and/or RedHat preferred)
  • Configure networking, dns, routing
  • Manage users, permissions, remote access (ssh)
  • Configuration of Apache
  • Usage of SSL certificates
  • Scripting in bash

Desirable Skillsets:

  • SQL server, particularly Oracle or MySQL
  • Tomcat, JBoss
  • Cisco IOS
  • Perl, Python

An attractive benefits package is available to right Linux Support Engineer with the desired skills, qualifications and experience.

your-next-role

New: Sales Administrator – SE1 (Southwark)

Our client is looking for a Senior Administrator with order processing experience to join their growing team based in Southwark London. They are an International AVAYA partner who have a strong presence in both the UK and America.

Salary: Competitive, dependant on experience

Benefits: Medical cover, Pension, Progression, Holiday entitlement increasing upon length of service

Hours: 09:00am – 17:30pm (Candidates must be flexible)

Duties Include:

  • Processing incoming Telecommunications sales orders
  • Generating sales quotations (Multi Currency)
  • Experience calculating and negotiating margins
  • Liaising with International partners
  • Providing general information to customers
  • Resolution of queries in relation to orders in a timely manner
  • Answering incoming calls and providing additional support to Senior Management
  • General administration duties

Required Experience:

  • Experience selling / quoting AVAYA products
  • Experience using a CRM system
  • Intermediate / advance Excel skills
  • Strong administration background
  • Understanding of International currency and taxation
  • Must have experience within Telecommunications to be considered

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: IT Support Assistant & Trainer – London

Job Title: IT Trainer & Support Assistant

Location: City of London

Salary: £30,000 – £35,000

Our client is currently working with us to recruit someone who is responsible for providing the London office with 1st/2nd line Helpdesk support and IT training as required. The primary responsibility is to support and enable the attorney’s workflow at the desktop, smart phone and remote access level.  In addition, following up on calls escalated from the Helpdesk and systemic issues.

Duties in the role will be:

  • To ensure that lawyers and staff in the London office consistently receive high quality technical support services
  • Walk floors and follow up on calls escalated from the Helpdesk and outstanding and/or systemic issues
  • Arrange the order and distribution of media supplies for example laptops, mobile devices and accessories. Set up technology in conference rooms for meetings as and when needed
  • Ensure all is set up for the arrival of new starters to my client’s business. Including log ins, printer access, telephones (land line and mobile)
  • Provide one to one training and always provide on boarding and constant proactive training to ensure a great IT Skill level within the business
  • Troubleshoots, resolves or escalates to the next level of support which may require speaking to a third part tech team. Log work on the Helpdesk ticketing platform and sure tickets are followed up and closed once resolved.
  • Support the IT Manager during all phases of diagnosis and special projects

Required Experience:

  • Experience using: document management system (ideally NetDocuments);
  • Expert using Microsoft Office suite, Microsoft Windows 7 and 10 operating system.
  • Strong experience with Adobe Acrobat, document comparison (Litera Change Pro) or similar, financial applications such as DTE and Elite
  • A minimum of 3 – 5 years’ experience required within an IT Service Desk in a law firm.
  • Client focused
  • Outstanding communication skills and the ability to adapt to different audiences

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: IT Support Assistant & Trainer – London

We’re looking for an IT Support Assistant & Trainer!

Our client an international law firm that has helped shape the legal landscape since its founding in 1866.

With an outstanding record of making great things happen for clients, they have consistently high rankings and top awards.

The are looking to fill the role of and IT Support Assistant and Trainer in their London office. You will be responsible for providing the office with 1st and 2nd line Helpdesk support and IT training as required.

They are offering a salary of 30-35k per year. Ideally they are looking for someone who has previous experience working within an IT service desk in a law firm.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

NEW: Billings Assistant or Billings Administrator, Southwark, SE1 0BS

Job Title – Network Billing Assistant

Reporting to – HR & Finance Manager

Benefits – Contributory pension, private healthcare, death in service.

Company Overview

Our client is a uniquely-capable total solutions provider specialising in unified communications, voice and data technologies.

They were formed with a vision to deliver an unmatched customer experience based on integrity, honesty and customer excellence. Our long-term partnerships with the leading manufacturers enable our customers to gain operational and strategic advantage in the markets they serve.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth. From this expansion there is now a requirement for a billing assistant to join the finance team to support the networking side of the business.

This will be a really exciting time to join the business for someone who is looking to really expand on their current knowledge and gain vital experience within Finance. The candidate will ideally be very personable, engaging definitely have a great attention to detail.

Within the role you will be providing validation activities at all stages of the billing cycles, managing changes, and customer account and reconciliation activities. A large area of the role will be managing the applications of incoming payments on a daily basis by identifying each transaction and notifying relevant teams for execution, identifying and resolving any discrepancies and mainly you will act as a point of contact for internal teams, customers and partners.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Assisting with Monthly bill run
  • Loading CDR’s
  • Deal with customer billing queries
  • Billing for data circuits and widgets
  • Raising Invoices
  • Dealing with purchase orders
  • Debtor Chasing
  • Sales Support

Experience

  • Previous experience of a telecommunications billing platform (preferably Ability)
  • Solid understanding of “Billing per minute”
  • Previously ordered fixed analogue lines
  • Previous experience in a finance role
  • Strong customer service skills
  • Have the ability to work well under pressure

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: NOC Support Team Lead

Title: NOC Support Team Lead

Salary: Up to £55,000 depending on experience

Client: Our client is a specialist IT and communications provider, who assist businesses in applying the best possible technology to address the needs and IT priorities. They are a well-known Cisco partner based in London and have a reputation for developing the best talent in the industry.

Role Overview:

The role of the NOC Support Team Lead is to be responsible for the running of an exceptional team that delivers the best-in-class support services to clients and the company themselves.
The aim is to run and develop a high value technical support service around the technologies of choice with absolute focus in excellence in customer service. The role involves management of a technical NOC sub team, reporting into and assisting the Support/MSCC Director.

Responsibilities:
There are five different sub-sections of responsibilities that make up this role, those being People, Clients, Proposition, Operational Excellence and Fiscal.- You will be tasked with managing the development and retention of support engineers to ensure delivery of the most highly skilled motivated and client focused support services in the market.

  • Developmental one to ones with each member of the team per quarter
  • Create training plans in line with the NOC team strategy
  • Hosting and delivering NOC team meetings
  • Managing the skills Matrix for the team to ensure it is complete and accurate
  • Managing recruitment of new team members
  • Assignment and management of technical leads
  • Managing the holiday rotas, study leave, exams etc.

Our client believe that they deliver an exceptional service experience to their clients, and from this there is a list of outputs that are vital within this role:

  • Adhoc face to face meetings with clients
  • Ensure all client SLAs are met
  • You will be personally handling support escalations from our clients
  • Weekly, Monthly and adhoc KPI reports to clients
  • Correct allocation of incidents based on skills and workload with specific engineers
  • Ensure timely escalations of incidents to technical leads and T2/T3 engineers

The proposition for this role is to assist the Support/MSCC Director in executing strategic and tactical development plans for the NOC as required.

When it comes to Operations Excellence you will be requested to offer weekly statistical and performance reporting, along with a list of other areas:

  • Daily ticket update reporting and Management
  • Daily proactive breach analysis and management
  • Assistance in the development and improvement of processes facilitating continuous improvement
  • Management of Cisco PMC metrics relating to service requests and the management of how and when Cisco SRS are raised in the NOC.

There is also a certain aspect of fiscal involvement that will need to be carried out in this role so awareness of fiscal performance of the NOC and its relevance to decision making relating to expenditure is vital. You will also be tasked with management of the PRP elements relating to personal development for the NOC engineers.

Skills and Desirables:

  • A passion for customer service
  • To be driven to lead the best in class NOC team
  • In-depth understanding of the Cisco technologies used by clients
  • Be able to understand the dynamics of the Manage business and the need to perform against KPIs
  • To understand that the primary focus is to serve our clients and our structure exists to serve the clients better and develop the team that you lead

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Network Billing Assistant

Job Title – Network Billing Assistant

Reporting to – HR & Finance Manager

Salary – £25,000

Benefits – Contributory pension, private healthcare, death in service.

Company Overview

Our client is a uniquely-capable total solutions provider specialising in unified communications, voice and data technologies, contact centre and network security – all the while providing our customers with legendary service and support.

They were formed with a vision to deliver an unmatched customer experience based on integrity, honesty and customer excellence. Our long-term partnerships with the leading manufacturers of voice and data technology enable us to recommend proven, business transforming solutions that enable our customers to gain operational and strategic advantage in the markets they serve.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth. From this expansion there is now a requirement for a billing assistant to join the finance team to support the networking side of the business.

This will be a really exciting time to join the business for someone who is looking to really expand on their current knowledge and gain vital experience within Finance. The candidate will ideally be very personable, engaging definitely have a great attention to detail.

Within the role you will be providing validation activities at all stages of the billing cycles, managing changes, and customer account and reconciliation activities. A large area of the role will be managing the applications of incoming payments on a daily basis by identifying each transaction and notifying relevant teams for execution, identifying and resolving any discrepancies and mainly you will act as a point of contact for internal teams, customers and partners.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Assisting with Monthly bill run
  • Loading CDRs
  • Deal with customer billing queries
  • Raising Invoices
  • Dealing with purchase orders
  • Debtor Chasing
  • Sales Support

Experience

  • Previous experience of a telecommunications billing platform (preferably Ability)
  • Previous experience in a finance role
  • Strong customer service skills
  • Have the ability to work well under pressure

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Support Team Manager

Title: Support Team Manager

Salary: up to £35,0000 + benefits

Company:

Our client is a multi-award winning business who delivers innovative high speed data connectivity solutions to the corporate industry and public sectors.
They aspire to connect every data network to create the new standards of service delivery initiating the marketplace for all data driven services. They pride themselves on challenging conventional thinking and developing smart solutions to the applications of technology so that they can give their clients an edge to their company.

Our client also offers a great range of benefits including birthday vouchers, away days and uncapped holiday!

Role Overview:

Our client is looking for an ambitious Support Team Manager to be responsible for the efficient and effective management of the support team. The ideal candidate will be responsible for ensuring excellent performance of the technical support team, but you are not expected to assist with the technical escalations.

They are looking for someone who will be able to manage the internal structure, team meetings and internal development but also be able to adjust to new roles and responsibilities. You will be in charge if monitoring supplier performance against the company’s service level agreement and escalating when necessary in addition to managing the allocation of workload.

You will also be in charge of managing customer and internal complaints with external communication processes to adhere to.

Requirements:

The ideal candidate will be able to demonstrate management skills with strong leadership qualities and a keen eye for detail.

  • Experience in a process driven environment
  • Show capabilities of developing employees to achieving their full potential
  • Strong analytical and organisational skills
  • Previous experience with ISO 20000/ITIL is beneficial
  • To have a achieved a business related degree of a 2:1
  • Excellent English language – verbal and written

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Talent and People Specialist – Southwark, London

Job title: Talent and People Specialist

Specialisation: On-site support for all recruitment activities on behalf of Ingenio for a major client

Location: Southwark, London

Opportunity: Ingenio is a newly formed technology recruitment practice based in London and Dublin and is undergoing significant growth. As part of our 2016 expansion programme, Ingenio has recently landed a major recruitment outsource agreement with a specialist telecommunications company and is looking for an on-site administrator to support the recruitment effort, source talent and work with the HR team.

Our client is a total solutions provider specialising in unified communication, voice and data technologies and network security – all the while aiming to provide customers with a legendary service and support.

Ingenio Mission Statement: Ingenio is a people business and exists to create opportunity for talented and exceptional people. Our purpose is to produce, hire, develop and retain the very best professionals in our chosen industries.

With an uncompromising commitment to delivering a memorable client experience, Ingenio’s expertise is centered on delivering solutions in the areas of talent management, consulting and technology for small to medium sized international companies.

Minimum Expectations:

  • A minimum of one year’s work experience in an office-based administrative role
  • Fully IT literate and highly proficient with all Microsoft Office applications (Word, Excel, Powerpoint)
  • Good standard of written English
  • Excellent verbal communicator with an ability to work with all types people (this would not suit an introverted character)
  • Professional phone manner (the ideal candidate will be conducting telephone interviews)

Desired:

  • Experience in an IT company or department
  • Any exposure to customer CRM systems, e.g. Salesforce, etc
  • Recruitment and/or HR related experience is a distinct advantage
  • Any experience with LinkedIn
    Remuneration:

Basic salary range from 22k up to 24k per annum

Ingenio People Benefits:

For successful joiners, Ingenio offers a people benefits programme which is completely unrivalled and unmatched in the recruitment industry:

  • Ingenio Partnership Programme (partnership statuses ranging from Associate through to Equity Partner)
  • One month paid sabbatical after three years’ service (separate from annual leave)
  • Company performance incentives, e.g. international weekends away
  • Cash advances for travel season tickets and property rental
  • Monthly cash contribution for health and wellness programme, e.g. gym membership
  • Paid leave for charity work

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Pricing Administrator – London

Title – Pricing Administrator

Location – London

Salary – £24k basic salary + benefits

Client – Our client is a London-based Systems Integrator with Cisco Certified Gold Partnership accreditation

Role – Our client is looking for a Pricing Administrator to develop and manage the support contracting proposals for their client base. This role will include solicitation preparation, cost/price analysis, negotiation of pricing and terms, and preparation/administration of purchase orders. The individual will act as an internal liaison to define requirements, obtain approvals, and resolve issues. They will also facilitate both internal and external meetings to support contractual requirements. Experience and knowledge of Cisco technology from the channel or vendor is an ideal skillset for this role.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!