New: Contact Centre Transformation Consultant UK

Title – Contact Centre Transformation Consultant

Location – Ireland or UK

Company – Our client is a niche consulting company. They are a new exciting venture that will change the way we think about customer experience in Ireland. They are passionate about enabling clients to deliver exceptional customer experience across all customer contact points, creating “One Conversation!” The team has extensive strategy, product, sales and business experience and a proven track record of successfully guiding companies through strategic business transformation programs in the area of Customer Contact over the last 25 years.

Role – We are looking for a Contact Centre Transformation Consultant to work with end-clients on a contract basis to help optimise their contact centre environments so as to improve the customer experience. The transformation projects will be heavily process-driven, so a knowledge of contact centre operations is essential, such as resourcing, planning and reporting. Experience with Avaya and/or Genesys in a contact centre environment is essential. Applicants should be willing to travel 2/3 days a week, as our client is headquartered in Ireland but has UK and Irish coverage.

If this is a role you would like to hear more about, apply today and a member of our team will be in touch with you once we have reviewed your application!

New Business Sales, Unbelievable Opportunity in London up to £53k OTE

SIMPLE

Our client is a start-up business communications specialist focused on unified communications, networking, security and connectivity. They design, deliver and support communications technology, either in the cloud or within a client’s environment.

Based in London and with the founders having over 25 years’ experience, our client works with clients across London and the south region and exist solely to make business communications simple.

Our client are looking for a New Business Sales/ Business Development person who can help drive their business to where it needs to go. They need someone who wants the opportunity to be part of something exceptional from the very start.

 

THE CHALLENGE

The vast majority of people that will read this advert (with respect) won’t be able to take this challenge on. You’ll be the first employee and New Business Sales person (start-ups sound cool but most can’t take them) and you’ll be tasked with building a business within a business. From absolutely nothing.

Beyond that, you’ll be on the path quicker than most to a senior/management role. Again, it sounds fun to be a partner but most people don’t really believe that it’s actually possible.

It is! Especially with our client who believe in rewarding someone who helps build the foundations of what will be an exceptional business.

Often the promise of equity remains just that: a promise. And one that despite how hard people work just never quite materialises. This is not the case with our client. Meet them for yourself and quickly find out !

WHAT’S IT ALL ABOUT?

If something in your intuition says that you are one of few that could actually hack this, then read on.

Our client is looking for a New Business Person who has the ability to acquire new clients. We want to speak with people who have a minimum of 2 years’ experience in a new business sales role. A background in technology sales environment is a MUST, with experience in selling either or a combination of Unified Comms, Cloud or Hosting and Networking preferred. A proven track record in personal opportunity development & maintaining a network of lead sources is something that our client demands.

More than anything, we want to speak with people who back themselves. Our client wants someone who has the strength to make things happen and isn’t scared off by a challenge. This is an unbelievable opportunity for someone who would back their sales ability and will put you on the fast-track to a senior position.

So what will our client give you?

You’ll join our client in our London office and embark on a journey rather than just a career. Our client want you to become a leader and see your progress quickly with the possibility of becoming a shareholder . They would also like to see you make a lot of money along the way as you help to grow their business to become something truly outstanding.

Our client opened for business this year and have enjoyed an incredible first half year. As a result, they are dedicated to growing their business and want to speak with people who have the core skills and ability to make that happen. Does this sound like you? If so, keep reading and don’t be afraid to back yourself!

YOU SIMPLY NEED TO…

Most good salespeople don’t have a CV or are simply too busy to write one. If that’s the case, and you genuinely back yourself to take this challenge on, then we still want to hear from you.

Send us an e-mail and tell us briefly why you’re interested in this opportunity and a bit about your experience…and we’ll call you back (and a CV would be great too).

james.kearns@ingenio-global.com

Call James directly on + 353 87 793 4664

Telemarketing Manager – London

Job title: Telemarketing Manager

Location – London, UK

Salary – To £50k OTE

Client – Our client is a solutions provider specialising in unified communications, voice and data technologies, contact centre and network security – all the while providing their customers with services and support networks.

Our client was formed with a goal to deliver an unmatched client experience based on integrity, honesty and excellence. Their long-term partnerships with the leading manufacturers of voice and data technology enable them to recommend proven, business transforming solutions that enable clients to gain operational and strategic advantage in the markets they serve.

Role Outline – Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth. In order to create further demand and support the customer acquisition effort, our client wishes to hire an experienced Telemarketing Manager to provide leadership and management to an existing team of three demand creation specialists.

The purpose of the telemarketing practice is to produce qualified opportunities for the new business team, and also to act as a breeding ground for new sales talent to join either the enterprise or mid-market sales teams.

The requirement is to appoint a proven leader to take on ownership of the team in order to drive performance and develop people from within.

Deliverables and Output:

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Take ultimate responsibility for team performance on a weekly, monthly and quarterly basis
  • Be accountable for pre-agreed activity and financial targets
  • Work with our client’s marketing department to devise targeted campaigns
  • Build relationships with key partners to develop campaigns and develop sales opportunities
  • Manage personnel in the form of scheduled and ad-hoc team and individual meetings, including appraisals
  • Promote the client in the industry and raise awareness of the ‘new look’ Telemarketing Practice
  • Hire, train and develop new team members

Experience:

  • 3-5 years in a telesales team leader/management position
  • Background in technology sales environment is strongly preferred
  • Any experience with communications technology is not mandatory but would be a distinct advantage
  • Must be able to evidence working in a target driven environment
  • Experience in using CRM systems to manage customer data, generate reports and monitor individual and team performance
  • Experience in working to typical telesales key performance indicators such as measured call volumes, booked meetings and contracted business

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!