your-next-role

New: Junior Sales Role – Manchester

Job Title – Junior Sales Role

Location – Manchester

Salary – £30K

Company Overview

Our client provides contact centre and telephony solutions that can address your everyday business issues. With an intelligent and consultative approach and technical excellence, our client aims to design and implement a technology solution that meets your exact needs and business objectives whilst maximising existing investments.

Role Overview

As a Junior Account Manager you will be required to have at least 6 months experience within any sales environment and be looking to expand your sales career.
In your role you will be expected to manage existing accounts but there will also be an aspect of New Business Sales. In the beginning this will be more of an internal sales role managing all of the clients that the company has not got an account manager assigned to.
You will be managing and upselling into these accounts to be able to reach your on target earnings for the year and in turn you will be promoted to a senior fully client facing role.

Role requirements

  • Ideally 6 months experience in a sales role
  • Based in or near Manchester
  • Up for a challenge and a passion for sales

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Network Billing Assistant

Job Title – Network Billing Assistant

Reporting to – HR & Finance Manager

Salary – £25,000

Benefits – Contributory pension, private healthcare, death in service.

Company Overview

Our client is a uniquely-capable total solutions provider specialising in unified communications, voice and data technologies, contact centre and network security – all the while providing our customers with legendary service and support.

They were formed with a vision to deliver an unmatched customer experience based on integrity, honesty and customer excellence. Our long-term partnerships with the leading manufacturers of voice and data technology enable us to recommend proven, business transforming solutions that enable our customers to gain operational and strategic advantage in the markets they serve.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth. From this expansion there is now a requirement for a billing assistant to join the finance team to support the networking side of the business.

This will be a really exciting time to join the business for someone who is looking to really expand on their current knowledge and gain vital experience within Finance. The candidate will ideally be very personable, engaging definitely have a great attention to detail.

Within the role you will be providing validation activities at all stages of the billing cycles, managing changes, and customer account and reconciliation activities. A large area of the role will be managing the applications of incoming payments on a daily basis by identifying each transaction and notifying relevant teams for execution, identifying and resolving any discrepancies and mainly you will act as a point of contact for internal teams, customers and partners.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Assisting with Monthly bill run
  • Loading CDRs
  • Deal with customer billing queries
  • Raising Invoices
  • Dealing with purchase orders
  • Debtor Chasing
  • Sales Support

Experience

  • Previous experience of a telecommunications billing platform (preferably Ability)
  • Previous experience in a finance role
  • Strong customer service skills
  • Have the ability to work well under pressure

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Pre-Sales Consultant – London

Title – Avaya Pre-Sales Consultant

Location – London

Salary – £60k basic plus bonus/benefits

Client – Our client is a leading Systems Integrator and Avaya Platinum Partner.

Role – The Avaya Pre-Sales Consultant is responsible for providing technical design solutions to meet and exceed the client’s business requirements. The Avaya Pre-Sales Consultant works closely with the global sales teams to provide technology-based solutions, to existing and new clients.

Key Accountabilities

  • Attend client site meetings to ratify and scope business requirements ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the validity of client’s demands via a set methodology.
  • Provide written proposals with options to meet the client’s requirement, containing defined hardware and software, services, support and wan circuit costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within client’s best practices.
  • Create and hand over high level designs to assigned Project Manager, Deployment or Support teams as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agree standards.
  • Seek, obtain and carryout pier design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Knowledge, Skills & Experience

  • Foundation working knowledge of communications cabling infrastructures.
  • 5-10 years’ experience providing engineering, support or consultancy for voice and data networks
  • Experience in constructing comprehensive quotes and proposals.
  • Experience with networking tools and resources.
  • ‘A’ Level standard numeracy skills in order to technically size network capacities for loading requirements.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Political awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.
  • ITIL foundation certification is desirable
  • Knowledge of Salesforce.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Presales Solution Architect – Homebased

Job title: Presales Solution Architect

Location – Homebased role, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business and play a key role in the design & delivery of complex projects to their prospect and client base.

Role Overview – The Presales Solution Architect (Pre-SA) provides technical presales support to the Commercial Team in their pursuit and development of sales opportunities.

This Pre-SA role will be required to work alongside the Account Management team, building a strong technical and operational understanding of a number of accounts, and serving as a primary source of technical and product consultancy, design and pricing for the nominated Account Manager(s) and client.

Responsibilities:

  • Act as focal point for new [multi-technology] opportunities
  • Ensure that all technical input required from the pre-sales teams for tender and bid responses is provided in a timely manner, coordinating the technical elements of bid/tender response to ensure that there are no gaps or overlaps.
  • Support pre-sales initiatives by attending meetings with the customer, supporting the preparation of customer demos and delivering technical presentations.
  • Act as Technical Design Authority for specific named accounts. Support these named accounts with roadmap updates and account plans as appropriate.
  • Work with fellow presales specialists to integrate their designs into a single multi-technology solution with end-to-end functionality that meets the client’s business requirements
  • Conduct technical risk assessments using experience, analysis, simulation and research. Identify major technical risks and issues and recommend mitigation options.
  • The preparation of multi-technology Statements of Work (SoWs) by integrating each technology’s SoW into a single SoW for the overall solution.
  • Participate in strategic account planning teams for the client.
  • Undertake activities to identify opportunities for Sabio. They will work with the Technical Presales Specialists to identify and address any threats and opportunities, and align product and services portfolio to meet clients’ business requirements.
  • Develop Sabio-Vendor relationships as necessary to ensure technical skills are up to date and also to enhance broader client-Vendor alignment and relationship outside of immediate role.

Required skills or experience:

  • Experience of working in the Contact Centre and Unified Communication arenas, and additional experience supporting the design and sale of these solutions
  • Well-rounded and up to date knowledge Avaya Aura call centre and UC technologies and call recording technologies
  • Understanding of the technical marketplace in which they operate
  • Understanding of the operational challenges customers face within this arena
  • Detailed knowledge of products sold in the technical area, with ability to design solutions at a conceptual level and detailed level, and define their pricing
  • Ability to transfer abstract, vague or complex business and project requirements into achievable technical solutions.
  • Excellent verbal and written communications skills
  • Good presentation and facilitation skills, especially in presenting and communicating technical solutions to all levels of an organisation, from technologists to executives
  • Proven track record in planning and implementing change
  • Developed interpersonal skills with the ability to develop strong client relationships, ability to lead and engage project teams, peers and coach colleagues.
  • Analytical skills and proven ability to work with a client to understand requirements and define appropriate solutions.
  • Experience with estimation methodologies and processes, ability to estimate project work, project delivery and overall project costs
  • Excellent time management skills – ability to meet deadlines
  • Commitment to continuous learning and willingness to develop and share intellectual capital
  • Commitment to exceptional customer service

Desirable skills or experience:

  • Exposure and understanding of best of breed Workforce Optimisation and Management technologies
  • Understanding of core CTI concepts
  • Exposure to Multi-channel technologies

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Senior Project Manager – Homebased

Job title: Senior Project Manager

Location – Homebased role, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business and play a key role in the delivery of complex projects to their prospect and client base.

Role Overview – The purpose of this role is to manage customer-facing projects, transforming the contact centre operation of Sabio customers.
The role is the focal point for ensuring the customer achieves their transformation objectives, Sabio deliver a successful project (time, cost, quality) and at the end of project all parties are satisfied.
As a result – the role holder needs to take clear ownership for the project, once it is converted from a qualified “sale”. Ideally this involved getting involved during the commercial process, meeting the client and providing confidence that Sabio will deliver.
This position will be responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, troubleshooting and the continuing maintenance of good customer relations.
The expectation is that the role holder will have experience within the Contact Centre/Customer Service industry, have worked either client or supplier-side and have a track record of successful engagements over a number of complex projects/programmes.
The expectation is that the role-holder will normally be responsible for the simultaneous management of six to eight projects at any given time, ranging from one to twenty six weeks.
The jobholder is required to be fully competent within the field of project management. S/he will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.

Responsibilities:

From point of sale the successful candidate will be required to:

  • Understand the customers’ requirements and Critical Success Factors
  • Manage communications with the customer
  • Clarify any ambiguity in the statement of works
  • Liaise with internal technical experts to determine the nature and requirements of the projects
  • Determine appropriate project resources
  • Set project milestones predictions
  • Define project timelines with suitable contingency planning
  • Present the project scope to the customer
  • Manage and co-ordinate resources (including contractors and relevant client and Sabio staff) to ensure project deliverables are met
  • Manage changes in response to customer requests and emerging needs
  • Communicate with project team as necessary and manage expectations
  • Provide weekly status reports and monthly status reports to relevant stake holders
  • Co-ordinate training and consultancy
  • Ensure smooth project hand-over to the Support team through the production of appropriate documentationUnderstand the project from the customer’s view-point
  • Determine the right level of communication and engagement with the customer
  • Provide insight into project progress for the customer
  • Always seek to identify more innovative ways of working that increase effectiveness
  • Challenge standard processes and procedures with the aim to ensure they are as good as they can be
  • Act as an ambassador of Sabio and its key partners at all times
  • From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager
  • At all times you must follow all reasonable and lawful instructions given to you by the Company

Required skills or experience:

  • Experience of working within the contact centre/customer services industry
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment
  • Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
  • Experience of workshop facilitation including internal and external resources
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
  • Ability to create and maintain stakeholder management matrices
  • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Escalation handling techniques
  • Ability to act under own initiative to ensure projects stay on-track
  • Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
  • Portfolio Management – managing a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”

Competencies:  

  • Leading and Deciding – taking responsibility for decision making, acting with confidence and on own initiative, taking calculated risks, providing direction and co-ordinating action.
  • Supporting and Co-operating – understanding others, adapting to the team, building team spirit, communicating proactively.
  • Influencing and Presenting – building rapport, managing conflict, making an impact, shaping conversations, promoting ideas, explaining concepts and opinions.
  • Organising and Executing – setting objectives, planning, managing time and resources, focusing on customer needs and satisfaction, monitoring and maintaining quality, driving project results.
  • Adapting and Coping – accepting new ideas, coping with pressure, showing emotional control and handling setbacks.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Product Marketing Manager, Up to £50k + benefits – London

Job title -Product Marketing Manager

Location – London

Salary – Up to £50k + benefits

Client – Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role Overview – The Product Marketing Manager must have a unique skillset required to bring technical capabilities to market in a way that delivers unique business value and differentiated positioning. The ideal Product Marketing Manager will have a broad understanding of the Payments market, but more importantly you understand how product marketing plays a critical role in articulating market / customer problems combined with solution messaging, positioning and launch.

Core Responsibilities:

Go To Market

  • Responsible for all aspects of Go To Market activities including identifying innovation around existing products, identifying market problems, and identifying customer/prospect problems. Also, build messaging/USPs, define demo scenarios, and coordinate product launches including development of commercial strategy for senior leadership approval.

Sales Enablement & Competition

  • Define, coordinate and create sales & partner enablement collateral. Own competitive intelligence / analysis process and fully understand competitor landscape across relevant market verticals.

Product

  • Identify market and customer problems (12-month horizon) to satisfy current revenue opportunities and provide guidance as to new solutions / functional areas.

Evangelism

  • Evangelize the product, USPs, and roadmap internally and externally. Conduct analyst inquiries and briefings. Be the spokesperson for our client and their offering.

Required skills or experience:

  • 3 to 5 years of software product marketing experience with at least 1.5 years experience in a field facing role
  • 3+ years payments marketing experience a plus but not required
  • Expert knowledge of the payments domain a plus but not required
  • Bachelor’s degree or equivalent experience
  • Very strong written communication skills
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.
  • Helpful if comfortable with social media and community participation
  • Up to 25% travel to support sales efforts and industry events

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!