New: Avaya Pre-Sales Consultant – South of England or Midlands

Title – Avaya Pre-Sales Consultant

Location – Flexible, Ideally South of England or Midlands

Salary – Up to £50k basic + benefits & bonus

Client – Our client is a leading Avaya SI and MSP, delivering seamless communications solutions to clients across the UK, Ireland and globally.

The Role – The Presales Consultant’s primary role is to take responsibility for the overall design of customer solutions and provide a trusted advisor relationship to key accounts. It is vital for the presales consultant to retain ownership of the solution design during the customer engagement phase working alongside the account manager to finalise the customer proposal.

Other Key Responsibilities:

  • To design innovative technology solutions that meet the business demands of the customer and to enhance manufacturer recommended best practices by assisting to develop our client’s best practices and design guidelines to form proven, tightly integrated solutions.
  • To carry out pre-sales design activities including but not limited to, requirements gathering/analysis, high level design outline, bill of materials, technology demonstrations, presentations, schematics, scope of work documentation and to assist the sales team with the production of proposals and bid responses.
  • To analyse and understand the business applications in use and identify where communications enablement of these could add value to a customer by increasing productivity, removing inefficiency and driving down costs.
  • To assist the sales team in
    generating revenue and increasing margin levels set by the business.

The presales consultant must be an accomplished presenter and demonstrator who is
comfortable presenting and demonstrating technology at senior management level
and to large customer audiences. The quality of all presentation material and
documentation produced must be of high level.

Main Tasks:

Pre-Sales:

  • Customer requirements gathering and analysis
  • High Level solutions design for small or medium projects
  • Presentations
  • Technology demonstrations
  • Technical ownership of bid responses
  • Production of proposal / work order technical documentation, schematics, bill of materials etc.
  • Responding to RFP, ITT & RFI requests

Post-Sales:

  • Provide support to the Project Management and professional services team during the project kick off cycle.
  • Act as customer liaison for future requirements

Required Skills:

A thorough data communication TCP/IP Suite of Protocols, Telecoms, Contact Centre and business application knowledge is required. Multi-vendor product knowledge is desirable in order to offer a true “Trusted Advisor” consultancy service. A high Microsoft Visio and Office suite competency is also essential.

An advanced understanding of the following technology area is required:

  • Avaya Unified Communications in an enterprise architecture model and preferably a certified voice professional (APDS – UC)

An intermediate understanding of one of the following technology area is very desirable:

  • A good understanding of TCP/IP, OSPF, MPLS, Switching, Routing.
  • Networking technologies; LAN, WAN, WLAN, Firewall, etc.
  • IP Telephony Protocols (SIP, H323 etc)

Any understanding of the following technology areas would also be advantageous:

  • Legacy Nortel solutions; CS1000, Meridian, CallPilot, Symposium, Contact Centre (AML/MLS)
  • Avaya Contact centre in an enterprise architecture model and preferably a certified contact centre professional (APDS)
  • Call recording and workforce management solutions applications, preferably Avaya WFO or Verint
  • Virtualisation, experience with VMware systems and software a plus

Desired Skills and Experience

A good knowledge in a small number of specific product areas or vendors is required, predominantly the Nortel CS1000 solution. A good level of understanding of typical design tools such as Avaya Enterprise Configurator (EC), Avaya Solution Designer (ASD), Microsoft Visio and Office suite is also desirable.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: UK Head of Sales – UK

Title – UK Head of Sales

Location – UK

Salary – Up to £100,000 OTE (£30-50K basic/£30-50K bonus)

Client – Our client is accredited to the highest levels by their partners and have award-winning mobile marketing services. They provide tools and insights to help businesses overcome obstacles in mobile marketing strategies.

Required Skills / Experience:

  • Experience of working in a customer-centric environment preferably in digital marketing, analytics, customer success, new business, consulting
  • 5 – 10+ years experience in Direct Sales/New Business
  • Experience in a SaaS/Mobile Marketing environment a preference but not a pre-requisite
  • Leadership, strong work ethic, ability to work independently, self-motivated, and team oriented
  • Understanding of software, marketing, and analytics terminology, strategies, and concept
  • Ability to negotiate contracts a distinct advantage
  • Ability to positively motivate and influence internal teams to drive customer success
  • Primary responsibility is to generate new sales and the opportunity to progress into a more senior management position
  • Experience of working to high quarterly revenue targets
  • Ability to create a sales pipeline for 6 to 12 months

OTHER NOTES(Not Applicable for JD):

  • Quarterly targets: £20-25k revenue per quarter
  • Option plan offered
  • Progress into CEO position after 18-24 months
  • Coaching not training offered
  • Type of person: motivated by sales
  • Company type: salesforces/Swerve/Intercom/Kahuna
  • Xtremepush looking to double from 17people to 40 people
  • Privately owned
  • Rev approx. £1m last year

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Contact Centre Transformation Consultant UK

Title – Contact Centre Transformation Consultant

Location – Ireland or UK

Company – Our client is a niche consulting company. They are a new exciting venture that will change the way we think about customer experience in Ireland. They are passionate about enabling clients to deliver exceptional customer experience across all customer contact points, creating “One Conversation!” The team has extensive strategy, product, sales and business experience and a proven track record of successfully guiding companies through strategic business transformation programs in the area of Customer Contact over the last 25 years.

Role – We are looking for a Contact Centre Transformation Consultant to work with end-clients on a contract basis to help optimise their contact centre environments so as to improve the customer experience. The transformation projects will be heavily process-driven, so a knowledge of contact centre operations is essential, such as resourcing, planning and reporting. Experience with Avaya and/or Genesys in a contact centre environment is essential. Applicants should be willing to travel 2/3 days a week, as our client is headquartered in Ireland but has UK and Irish coverage.

If this is a role you would like to hear more about, apply today and a member of our team will be in touch with you once we have reviewed your application!

New: Business Development Manager – Dublin or Cork

Title – Business Development Manager

Location – Dublin or Cork

Company – Our client is an Irish communications services business that was founded in 1992 that employs almost 40 people across offices in Dublin & Cork. They work with clients to design, deploy and support solutions across the areas of Cloud Computing, Voice, Data, Multi-Media, Managed IT Services and E-Business.

Role – You will be focussed exclusively on winning net new clients within our client’s SME commercial team, and subsequently managing these clients. You will be part of a high performing and positive sales team, who knows their target market and associated requirements and drivers. You will be a highly motivated and ambitious sales person that can help implement our client’s sales strategy across Ireland. You will deliver profitable sales across the whole portfolio of products and services, with a particular focus & reward for contracted, recurring revenue.

Targets, Remuneration & Benefits:

  • Base salary range €30-40k, OTE will be €55-70k
  • Targets will be approximately €200-250k Gross Profit per annum
  • Accelerators above 100%. Uncapped earnings
  • Measured: Monthly and calculated quarterly
  • Paid Out: Monthly/Quarterly
  • Company car or mileage
  • VHI Healthcare & Pension

Responsibilities:

  • Ability to achieve an Gross Profit target quarter on quarter, and most importantly against the annual target
  • Manage the sales cycle through from opportunity creation, proposition delivery, deal negotiation and deal closure.
  • Ensure the financial integrity of every deal.
  • Develop relationships with our client’s strategic partners

Skills:

  • Being obsessed with the satisfaction and delivery to each and every prospect and client
  • Having the ability to question effectively to gain an understanding of the prospect/clients business needs
  • Understanding the environment in which the prospect/clients operates in and maintain awareness of all activity within it
  • Understanding the sales cycle and be capable of managing client needs from the start through to the point of order
  • Being capable of managing your time, highly organised and capable of prioritising work load based on client requirements
  • Demonstrating dedication, drive and ambition with an ability to work comfortably in a dynamic environment
  • A person who can earn the respect of their colleagues though professionalism, honesty and integrity

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Junior Service Manager – London

Title – Junior Service Manager

Location – Southwark, London

Company – Our client is a total solutions provider that specialises in unified communications, voice and data technologies, contact centres and network security – who aim to provide their customers with legendary service and support. They work with leading manufacturers in voice and data technology which enables them to recommend proven business transformation solutions that enabls their customers to gain operational and strategic advantage in the markets they serve.

Role – Following a record business performance in the financial role 14/15, G3Comms is investing in all areas of the business to support continued growth.

The help is required for a controller to come in as part of the engineer team to manage the day to day activities of the engineers, manage the suppliers that the client works with and also to log client calls for the engineers to handle.

Remuneration and Benefits:

  • £25,000 base salary
  • Contributory pension
  • Private Healthcare
  • Death in Service

Responsibilities:

  • Answer calls from clients and log a ticket for the engineers to complete
  • Manage clients that G3 Comms engage with and make sure they fulfil their duties
  • Handle the engineers diaries and book them in to the right client sites at the right time
  • Manage the engineers so that they are following their diaries explicitly

Experience:

  • Educated to A – level or equivalent
  • Experience in the telecommunications industry is preferred
  • Previously worked as a controller or similar is favourable
  • Excel and other Microsoft applications knowledge needed

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Business Sales – Glasgow

Title – New Business Sales Specialist

Location – East Kilbride, Glasgow

Salary – £30,000 OTE

Client – Our client are the UK’s leading independent provider of managed communications services. They help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage.

The Role – The New Business Sales Specialist will support our client’s Small Business operational objectives via the achievement of new business mobile connections volume and margin targets using supplied sales prospect data. Sales targets will be achieved through high levels of productivity and quality customer contacts. The post-holder will deliver an outstanding customer experience with every interaction. Own the on-boarding and sales process for the customer and establish self as the customer’s dedicated sales support contact with the objective of re-signing them at contract-end date.

Responsible for delivery of sales volume and gross margin targets through the achievement of fully defined productivity indicators including customer contact volumes and talk time in a fully compliant environment.

Qualifications

  • A good standard of education

Skills and Aptitude

  • Must have a good level of computer literacy with competence in Outlook, Excel and CRM tools.
  • Excellent communication skills underpinned by a strong understanding of sales processes
  • Proactive and confident in approach to customer relationships
  • Ability to maintain a high level of self motivation and organisation and to work with minimum supervision
  • An ability to identify new business opportunities and present relevant mobile business communication solutions to match the needs of customers
  • Proven ability to overcome objections
  • Capture accurately customer contact information including contract review dates and outcomes on CRM tool
  • A desire to make the most of opportunities available
  • Able to build strong customer relationships based on trust and service delivery

Job Knowledge

  • General commercial and technical knowledge of the communications industry at a small business/consumer level

Experience

  • A minimum of 2 years’ experience achieving new business sales results through high quality sales and follow-on service delivery. Previous Telco experience including understanding of Business Mobile solutions preferred but not essential. Familiar with dialler technology and a high volume sales contact centre environment

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!