your-next-role

New: Senior Tier 3 AVAYA Engineer – South East London

Job Title: Senior Tier 3 AVAYA Engineer

Salary: £80,000

Location: South East London

Job Description:

Role Overview

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This role is a mix of office and home based working (can be flexible on time split)
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
    • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualisation and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior (Tier 3) Engineer – South East London

Job Title: Senior (Tier 3) Engineer

Location: South East London

Salary: £65,000 (Depending on experience)

Benefits: Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
  • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualization and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior Avaya Engineer Contractor – Chicago or boston, US

Job Title: Senior Avaya Engineer Contractor

LocationChicago or boston

Duration: 6 months

Required experience: Engineering: 4 years

Job Type: Contract

Salary: $90.00 /hour

Company: International Telecom organisation is currently looking to recruit Senior Avaya Engineers in Chicago or Boston or to be based remotely.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Role Purpose
To work on Installation and maintenance of Avaya IPT and telephony systems along with installation and Maintenance of Avaya applications.

Duties and Responsibilities

  • Responsible for Installation projects in the field. This will involve pre-installation customer meetings with the project manager. Full ownership of the installation in the field to completion of the project.
  • This role will involve a close relationship with the project management team and fellow engineers.
  • Responsible for installation profit and loss in conjunction with Project manager.
  • Responsible for customer sign off documentation.
  • To carry out maintenance duties when required and work with the Charterhouse service desk team.
  • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date.
  • Ensure personal accreditations are up to date and appropriate for work being performed

Required Competencies (Skills, Knowledge, Experience and Attitude)

  • Fully experienced in Avaya Communication Manager (ACM) telephony solution installations
  • Experience of working with Avaya Communication Manager, Session manager, System manager, Communication Manager Messaging (CMM,) Aura conferencing and LSP configuration.
  • Experience of G450, G430 and G650 Gateways
  • Need to have knowledge of One-x attendant servers and Web conferencing servers
  • Exposure to S8300 servers
  • ACSS/AIPS qualified
  • Avaya SBC experience and knowledge of working with SIP
  • Must have a good knowledge of networking
  • Able to work as a member of a team
  • Experience of working to and meeting tight deadlines
  • Willingness to learn alternative manufacturer equipment and applications
  • Flexibility to meet last minute requirements.
  • Willingness to work overtime when required both out of hours and weekends
  • Good customer service and communication skills
  • Full and clean driving license
  • Excellent time-keeping

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Pre-Sales Consultant – London

Title – Avaya Pre-Sales Consultant

Location – London

Salary – £60k basic plus bonus/benefits

Client – Our client is a leading Systems Integrator and Avaya Platinum Partner.

Role – The Avaya Pre-Sales Consultant is responsible for providing technical design solutions to meet and exceed the client’s business requirements. The Avaya Pre-Sales Consultant works closely with the global sales teams to provide technology-based solutions, to existing and new clients.

Key Accountabilities

  • Attend client site meetings to ratify and scope business requirements ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the validity of client’s demands via a set methodology.
  • Provide written proposals with options to meet the client’s requirement, containing defined hardware and software, services, support and wan circuit costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within client’s best practices.
  • Create and hand over high level designs to assigned Project Manager, Deployment or Support teams as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agree standards.
  • Seek, obtain and carryout pier design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Knowledge, Skills & Experience

  • Foundation working knowledge of communications cabling infrastructures.
  • 5-10 years’ experience providing engineering, support or consultancy for voice and data networks
  • Experience in constructing comprehensive quotes and proposals.
  • Experience with networking tools and resources.
  • ‘A’ Level standard numeracy skills in order to technically size network capacities for loading requirements.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Political awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.
  • ITIL foundation certification is desirable
  • Knowledge of Salesforce.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Mitel MX-ONE Contract Engineer – Dublin

Title – Mitel MX-ONE Contract Engineer

Location – Dublin

Rate – Negotiable

Client – Our client is a small-medium sized Irish Systems Integrator specialising in: Telephony, Unified Communications, Contact Centre and Voice Applications.

Role – Our client has a number of upcoming projects that require a contract engineer that has installation and support capability with the Mitel MiVoice MX-ONE system. The projects are in Dublin and require onsite work so a willingness to travel Monday-Friday is needed.

Required certifications and experience:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Contract Engineer – Dublin

Title – Avaya Contract Engineer

Location – Dublin

Salary – Around €350-400 a day

Client – Our client is a Managed Services Provider in the telecommunications space.

Role – Our client has a requirement for an experienced Avaya Contract Engineer to do support and implementation work onsite for one of their clients.

Day to day responsibilities will be to manage operational requirements using the LanDesk service management tool within the ITIL service management framework.

Principal Accountabilities

  • Administration and management of the Avaya based Shared Telephony environment including adjunct systems such as call recording, CDR reporting, ACD reporting, UC applications.
  • Administration and management of Telephony MACs on Avaya Communication Manager.
  • Comply and adhere to key support processes.
  • Plan, develop, install and maintain the supported environment.
  • Design and Implementation of product enhancements to the Shared Telephony Environment.
  • Troubleshooting and problem resolution of the telephony environment.
  • Managing administrative duties, including ticket management and process documentation, effectively and in a proactive way.
    Advise on tools, best practices and methodologies.
    Comply and adhere to all support processes.
  • Develop and maintain support documentation in accordance with company standards.

Knowledge, Skills & Experience

  • Strong knowledge of Avaya Communication Manager 5/6 and Avaya Call Management System R16/R17
  • Knowledge of Avaya Session/System Manager, AES and call recording technologies.
  • Knowledge of voicemail systems and experience of supporting assorted adjunct systems integrated with Communication Manager.
  • Configuration and troubleshooting of ACD telephony call flows.
  • Experience of SIP trunks and Session Border Controllers.
  • Knowledge of ISDN, H.323 and SIP protocols.
  • Good knowledge of TCP/IP, DNS, DHCP
  • Experience working in an enterprise computing environment.
  • Working knowledge of Microsoft Operating Systems, Active Directory /DNS/TCPIP
  • Knowledge of customer service standards and procedures
  • Knowledge of ITIL processes and practices.
  • Knowledge of Project Management methodology
  • Demonstrable experience with pro-actively managing work and addressing and prioritising demands
  • Fluent in business English language – written and verbal
  • Experience managing workload and priorities without supervision, including an ability to balance multiple high priority requests

Knowledge and Experience of the following is desirable:

  • Cisco switches, routers and ASA firewalls
  • Configuration of VLANs and ACL’s in Cisco IOS and Nexus OS
  • Working knowledge of packet analyser tools for troubleshooting. eg: Wireshark
  • Checkpoint administration and configuration of VPN’s
  • Juniper SSL VPN
  • HP Network switches
  • McAfee IPS/IDS systems
  • RightFax

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Engineer – Dublin

Title – Avaya Engineer

Location – Dublin

Salary – Competitive

Client – Our client is a Dublin based Managed Services Provider in the telecommunications industry.

Role – Our client has a requirement for a Senior Avaya Engineer to join the technical support team as consultant to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the Dublin office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Experience of working in the telecommunications industry 5+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior (Tier 3) Avaya Engineer – London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basi
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!