Senior Technical Consultant – Voice

Job title: Senior Technical Consultant

Location – Within commutable distance to Milton Keynes

Salary – To £60k plus company benefits

Client – Our client is a leading BPO and technology solution provider specializing in customer experience and customer interactions. They focus on people, process and technology to create exceptional customer experiences.

Role Outline – The purpose of this position will be to design, drive, implement and improve on existing and proposed Technology Solutions and be responsible for the transition of these solutions to the Channel Service and Technology teams.

They will also support escalated problem management (at expert level) and establish a track record of exceptional performance with regards to a combination of technical, service and business ability.

Deliverables and Output:

Key headline deliverables are;

  1. Infrastructure Design and Development
  2. Technical Support
  3. Business Development

Experience:

In depth Knowledge of Contact Centre Technologies including;

  • AVAYA Call Manager, CMS, IQ, Messaging, Experience Portal, WFO Suite, Dialer, Session Manager, Sipera, Media Gateway.
  • Knowledge of LAN, WAN and SecurityKnowledge of Virtualisation technologies such as VMWare and Hyper V and Storage Area Network such as EMC and Netapp.
  • Knowledge of TCP/IP and protocols such as SIP, H323, SMTP, FTP, SSH, HTTP, SSL.
  • Professional AVAYA on voice and call centre technologies or equivalent experience.
  • Minimum of 6 years experience in advanced technology solution architecture of call centres.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Presales Architect (Avaya Aura CM) – UK

Job title: Senior Presales Architect (Avaya Aura CM)

Location – South East (UK)

Salary – From £65,000-£75000 plus bonus & benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to add a Senior Presales Architect to their global presales team. The ideal candidate will have at least five years presales, solution architecture or TDA experience in the Avaya Aura Communication Manager portfolio of products. The role will be based in the South East between our client’s office in London and home based.

Specific requirements & experience in the following is required:

  • Have a MINIMUM 5 years experience working for a system integrator/service provider
  • Hold a valid/current Avaya Design (APDS) certification
  • Have detailed experience of Avaya’s Solution Design (ASD) tool
  • Demonstrate an ability to produce strong documentation that will be client facing
  • Be able to present technical solutions and business benefits in front of clients and/or prospects

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Avaya Tier 2 Support Engineer – USA

Job title: Avaya Tier 2 Support Engineer

Location – USA (preferred location is Illinois)

Salary – To $80k plus bonus

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline – The Avaya Tier 2 Support Engineer will form part of a growing support function within our client’s global operations centre. The role will take responsibility for the second time fix on client service issues and will be working through all voice and data faults. The role will provide remote support services to customers throughout the US, UK and Europe, and is expected to deliver exceptional customer service in the most cost effective and efficient manner to the business.

Requirements:

  • Hold one or more of the following Avaya, Cisco & Microsoft certifications – ACA, ACS, CCNA, MCSE
  • Minimum 2 years of experience within industry
  • Have experience in Avaya Communication Manager and peripherals, or an appreciation of a multiple number of platforms
  • Hold or be working towards achieving a minimum of an ACA qualification
  • RFA qualified and capable of licensing a new installation or carrying out a maintenance replacement
  • Basic networking skills including TCP/IP, firewalls, and internet technologies
  • Have experience of VoIP and understand how to configure it

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Software Licensing Analyst – London/Croydon

Job title: Software Licensing Analyst

Location – London/Croydon

Salary – £32-42k plus bonus

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline – This role with be responsible for managing contracts and software licences and also ensuring the business is fully aware of its financial and service commitments. One of their first tasks will be to implement and manage a software license compliance programme that supports growth, delivers financial efficiency and supports excellent customer service. We would like someone who has minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business as well as experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management. The successful candidate will demonstrate an understanding of complex partner contractual structures and frameworks and have a strong understanding of CRM.

Requirements:

  • A Level in Maths & English grade 3
  • Minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business.
  • Experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management.
  • Demonstrate an understanding of complex partner contractual structures and frameworks
  • Strong understanding of Customer Relationship Management
  • Computer literate in MS Office Applications & Database software
  • Accurate and methodical approach with good numerical skills

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!