Senior Business Development Manager – Ireland


Our client, a US HQ’d cloud contact centre business are looking for a Senior Business Development Manager to establish the business in the Irish market.

This is a remote home based role and the ideal candidate will have experience selling contact centre technology such as Avaya, Genysis and Cisco.

Must have experience selling into the enterprise market and proven track record of achieving targets of 1.5 million plus.


For more information email or call 087 959 7086 



Avaya Helpdesk Engineer


Job Title: Avaya Helpdesk Engineer

Location: Fleet, Hampshire

Start Date: September 2017


Are you an Avaya Support Engineer looking for a new opportunity?

Well look no further, I have the job for you!

Our client is an award winning managed service business focused on the Telco space with revenues in excess of £30million. This well-established business are looking to bring on an Avaya Helpdesk Engineer to join their growing team.

The position would be based in their fast-paced office in Hampshire. This is a busy office with a lively atmosphere!

This is a support based role and you would be acting as a tier one and tier two escalation point for all Avaya tickets when necessary.

We want somebody who has at least 1 years’ experience in a similar role with Avaya Aura.

If you consider yourself a good communicator and have an interest in technology network then you sound like the one for us.

Do you think you would be a good fit? Does this excite you?

If so, please get in touch.

Call me on +353872560242 or email me on

I look forward to hearing from YOU!


Avaya Support Engineer

Job Title: Avaya Support Engineer

Location: Manchester (Trafford Park)

Start Date: ASAP

Are you an Avaya Support Engineer, who is looking for an amazing new opportunity?

Well look no further, this is the job for you!

An award winning Avaya Diamond Partner known nationwide for communications technologies and services are looking to expand their team with talented professionals. Their customers are mid-market and enterprise businesses which operate within the public sectors both in the UK and Globally. They have a requirement for an Avaya Engineer (could be either Aura Communication Manager or IP Office) to join their growing Service Desk team. You will be self-motivated, sociable, has a “get it done” attitude. You need to be able to perform as part of a high functioning team.

Main Responsibilities:

  • Responsibility to ensure personal learning and development is maintained, and a full understanding of our client’s products and services to ensure you are comfortable in our client’s solutions
  • Management of tickets and escalation to manufacturers
  • Complete Tier 1-2 investigation & diagnostics, including enhanced monitoring

Experience/Skills Required:

  • You need to have engineering experience (either support or installation) with Avaya technology – either Aura CM or IP Office
  • Amazing customer service whether it be, on email, over the phone or face-face with clients
  • It is a must that the candidate has worked for a Service Provider/Systems Integrator/Business Partner previously

If this sounds like the job for you, please get in touch or apply here!



New: Avaya Project Manager – Chicago, US

Job Title: Avaya Project Manager

Job Type: Full-time

Salary: $90,000.00 /year

Job Location: Chicago, IL

Required education: Bachelor’s

Required experience: Project Management: 3 years

Company: International Telecom organisation is currently looking to recruit Project Managers x 3 in Chicago or Boston.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Candidate Skill Set:

  • 3-5 years’ Technical Infrastructure (IT/Telco) project delivery experience
  • 3-5 years’ experience of IT/Data/Voice deployments
  • Project Management PMP accreditation desirable
  • Excellent administration and organisation skills with ‘eye’ for detail
  • Excellent verbal and written communication skills
  • Confident use of MS Office

Day 2 day duties:

  • Ensure project plans are created, approved internally and agreed with client to ensure fastest delivery within pre-identified scope parameters (time/cost/quality).
  • Incorporate high level minimum milestones re programme methodology
  • Establish, document and gain approval for the required Project Structure (externally and internally) encompass resource required to enable project delivery
  • Look for ways to add value for customers and client, accelerate delivery, improve on all elements of scope without adversely impacting cost/timeline/quality
  • Ensure changes delivered on site to customers are planned in advance, documented, technically verified, approved and communicated in complete adherence to customers’ change mechanisms
  • Manage 3rd party suppliers involved in project delivery and delivery of operational services to ensure clients standards are maintained
  • Identify/document/escalate/track risks, issues, dependencies and assumptions through the Risk & Issue Register mechanism, with requisite WS/customer stakeholder to ensure appropriate management
  • Raise purchase orders, booking internal client resource
  • Update budget info including budget to actuals
  • Ensure all project customer or internal meetings are well prepared, documented and tracked, record key decisions and circulate as per agreed communication mechanisms
  • Ensure document controls are in place and kept updated
  • Work with customer and designer/architect to identify and document requirements to be translated into effective customer solutions
  • Identify problems, manage issues and identify where waste can be removed from process steps, ensure process consistency across end-to-end business hierarchies
  • Identify where process and/or procedural changes can provide end-to-end solutions
  • Perform required close-down activities including (openly) identifying lessons learnt

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License

New: Avaya Engineer Contract – Dundalk

Calling all Avaya experts!

We are looking for an experienced Avaya Engineer to join our client on a 6 month contract.

This role is to be based in Dundalk and our client is offering a competitive day rate of €350.

It is essential that you know Avaya Aura/CM for this role. If you don’t, you need not apply. If you do, we urge you to get in touch today!

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Sales Administrator – SE1 (Southwark)

Our client is looking for a Senior Administrator with order processing experience to join their growing team based in Southwark London. They are an International AVAYA partner who have a strong presence in both the UK and America.

Salary: Competitive, dependant on experience

Benefits: Medical cover, Pension, Progression, Holiday entitlement increasing upon length of service

Hours: 09:00am – 17:30pm (Candidates must be flexible)

Duties Include:

  • Processing incoming Telecommunications sales orders
  • Generating sales quotations (Multi Currency)
  • Experience calculating and negotiating margins
  • Liaising with International partners
  • Providing general information to customers
  • Resolution of queries in relation to orders in a timely manner
  • Answering incoming calls and providing additional support to Senior Management
  • General administration duties

Required Experience:

  • Experience selling / quoting AVAYA products
  • Experience using a CRM system
  • Intermediate / advance Excel skills
  • Strong administration background
  • Understanding of International currency and taxation
  • Must have experience within Telecommunications to be considered

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Inside Sales Person – Reading

Are you a successful sales person looking for a new opportunity?

If so, we have the job for you.

Our client is a Systems Integrator that sells predominantly Avaya UC and Contact Centre technology and services. They are looking to fill an Inside Sales position.

They want someone who has experience doing outbound/telesales and someone who knows and has worked with technology, ideally telecoms/voice/UC/CC

Job Type: Permanent

Salary: £35,000.00 /year

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Avaya Presales – London

We are looking to fill an Avaya Presales position!

Our client is an Irish focused Voice Systems Integrator that resells Avaya Verint and Nice technologies.

They are currently looking for an Avaya Presales with the following experience:

  • ASD design
  • One X
  • CM 7
  • CM 6
  • Voice portal
  • Modular messaging
  • AACC
  • AES

Avaya Presales and sales qualifications are a must.

Job Type: Permanent

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Senior Tier 3 AVAYA Engineer – South East London

Job Title: Senior Tier 3 AVAYA Engineer

Salary: £80,000

Location: South East London

Job Description:

Role Overview

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This role is a mix of office and home based working (can be flexible on time split)
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach


  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
    • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualisation and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!