your-next-role

Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
your-next-role

New: Avaya Engineer Contract – Dundalk

Calling all Avaya experts!

We are looking for an experienced Avaya Engineer to join our client on a 6 month contract.

This role is to be based in Dundalk and our client is offering a competitive day rate of €350.

It is essential that you know Avaya Aura/CM for this role. If you don’t, you need not apply. If you do, we urge you to get in touch today!

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Sales Administrator – SE1 (Southwark)

Our client is looking for a Senior Administrator with order processing experience to join their growing team based in Southwark London. They are an International AVAYA partner who have a strong presence in both the UK and America.

Salary: Competitive, dependant on experience

Benefits: Medical cover, Pension, Progression, Holiday entitlement increasing upon length of service

Hours: 09:00am – 17:30pm (Candidates must be flexible)

Duties Include:

  • Processing incoming Telecommunications sales orders
  • Generating sales quotations (Multi Currency)
  • Experience calculating and negotiating margins
  • Liaising with International partners
  • Providing general information to customers
  • Resolution of queries in relation to orders in a timely manner
  • Answering incoming calls and providing additional support to Senior Management
  • General administration duties

Required Experience:

  • Experience selling / quoting AVAYA products
  • Experience using a CRM system
  • Intermediate / advance Excel skills
  • Strong administration background
  • Understanding of International currency and taxation
  • Must have experience within Telecommunications to be considered

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Inside Sales Person – Reading

Are you a successful sales person looking for a new opportunity?

If so, we have the job for you.

Our client is a Systems Integrator that sells predominantly Avaya UC and Contact Centre technology and services. They are looking to fill an Inside Sales position.

They want someone who has experience doing outbound/telesales and someone who knows and has worked with technology, ideally telecoms/voice/UC/CC

Job Type: Permanent

Salary: £35,000.00 /year

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Presales – London

We are looking to fill an Avaya Presales position!

Our client is an Irish focused Voice Systems Integrator that resells Avaya Verint and Nice technologies.

They are currently looking for an Avaya Presales with the following experience:

  • ASD design
  • One X
  • CM 7
  • CM 6
  • Voice portal
  • Modular messaging
  • AACC
  • IPOCC
  • AES

Avaya Presales and sales qualifications are a must.

Job Type: Permanent

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior Tier 3 AVAYA Engineer – South East London

Job Title: Senior Tier 3 AVAYA Engineer

Salary: £80,000

Location: South East London

Job Description:

Role Overview

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This role is a mix of office and home based working (can be flexible on time split)
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
    • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualisation and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior (Tier 3) Engineer – South East London

Job Title: Senior (Tier 3) Engineer

Location: South East London

Salary: £65,000 (Depending on experience)

Benefits: Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers, attending site or remotely diagnosing and resolving reported escalated incidents
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade
  • Stay at the leading edge of technologies and assist in developing, testing and training in new products with a flexible approach

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products including accreditations:
    • ACSS Avaya Aura CM and CMM
  • ACSS Avaya Aura Session Manager and System Manager
  • Experience with Avaya System Platform, Media Gateways, SBCE, Avaya peripheral applications
  • Good knowledge of ISDN and SIP trunking
  • Good LAN and WAN skills with a great understanding of IP
  • Experience with virtualization and VMware
  • Experience with planning and installing large multi-site voice and data solutions
  • Must have Excel and other Microsoft applications knowledge

Desirable knowledge

  • Cisco CCNA / Extreme ENS or equivalent
  • Microsoft Active Directory and Exchange experience
  • Microsoft Skype for Business experience

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Senior Avaya Engineer Contractor – Chicago or boston, US

Job Title: Senior Avaya Engineer Contractor

LocationChicago or boston

Duration: 6 months

Required experience: Engineering: 4 years

Job Type: Contract

Salary: $90.00 /hour

Company: International Telecom organisation is currently looking to recruit Senior Avaya Engineers in Chicago or Boston or to be based remotely.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Role Purpose
To work on Installation and maintenance of Avaya IPT and telephony systems along with installation and Maintenance of Avaya applications.

Duties and Responsibilities

  • Responsible for Installation projects in the field. This will involve pre-installation customer meetings with the project manager. Full ownership of the installation in the field to completion of the project.
  • This role will involve a close relationship with the project management team and fellow engineers.
  • Responsible for installation profit and loss in conjunction with Project manager.
  • Responsible for customer sign off documentation.
  • To carry out maintenance duties when required and work with the Charterhouse service desk team.
  • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date.
  • Ensure personal accreditations are up to date and appropriate for work being performed

Required Competencies (Skills, Knowledge, Experience and Attitude)

  • Fully experienced in Avaya Communication Manager (ACM) telephony solution installations
  • Experience of working with Avaya Communication Manager, Session manager, System manager, Communication Manager Messaging (CMM,) Aura conferencing and LSP configuration.
  • Experience of G450, G430 and G650 Gateways
  • Need to have knowledge of One-x attendant servers and Web conferencing servers
  • Exposure to S8300 servers
  • ACSS/AIPS qualified
  • Avaya SBC experience and knowledge of working with SIP
  • Must have a good knowledge of networking
  • Able to work as a member of a team
  • Experience of working to and meeting tight deadlines
  • Willingness to learn alternative manufacturer equipment and applications
  • Flexibility to meet last minute requirements.
  • Willingness to work overtime when required both out of hours and weekends
  • Good customer service and communication skills
  • Full and clean driving license
  • Excellent time-keeping

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Project Manager – Chicago, US

Job Title: Avaya Project Manager

Job Type: Full-time

Salary: $90,000.00 /year

Job Location: Chicago, IL

Required education: Bachelor’s

Required experience: Project Management: 3 years

Company: International Telecom organisation is currently looking to recruit Project Managers x 3 in Chicago or Boston.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Candidate Skill Set:

  • 3-5 years’ Technical Infrastructure (IT/Telco) project delivery experience
  • 3-5 years’ experience of IT/Data/Voice deployments
  • Project Management PMP accreditation desirable
  • Excellent administration and organisation skills with ‘eye’ for detail
  • Excellent verbal and written communication skills
  • Confident use of MS Office

Day 2 day duties:

  • Ensure project plans are created, approved internally and agreed with client to ensure fastest delivery within pre-identified scope parameters (time/cost/quality).
  • Incorporate high level minimum milestones re programme methodology
  • Establish, document and gain approval for the required Project Structure (externally and internally) encompass resource required to enable project delivery
  • Look for ways to add value for customers and client, accelerate delivery, improve on all elements of scope without adversely impacting cost/timeline/quality
  • Ensure changes delivered on site to customers are planned in advance, documented, technically verified, approved and communicated in complete adherence to customers’ change mechanisms
  • Manage 3rd party suppliers involved in project delivery and delivery of operational services to ensure clients standards are maintained
  • Identify/document/escalate/track risks, issues, dependencies and assumptions through the Risk & Issue Register mechanism, with requisite WS/customer stakeholder to ensure appropriate management
  • Raise purchase orders, booking internal client resource
  • Update budget info including budget to actuals
  • Ensure all project customer or internal meetings are well prepared, documented and tracked, record key decisions and circulate as per agreed communication mechanisms
  • Ensure document controls are in place and kept updated
  • Work with customer and designer/architect to identify and document requirements to be translated into effective customer solutions
  • Identify problems, manage issues and identify where waste can be removed from process steps, ensure process consistency across end-to-end business hierarchies
  • Identify where process and/or procedural changes can provide end-to-end solutions
  • Perform required close-down activities including (openly) identifying lessons learnt

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!