Service Delivery Manager, Up to £55k – London

Title – Service Delivery Manager

Location – London

Salary – Up to £55k + benefits

Client – Our client is a multi-award winning Cisco solutions provider and Gold Partner. Established in 1992 and based in central London with offices globally, it delivers tangible business outcomes for clients in locations all over the world. They are an energetic, fast moving, rapidly growing and highly skilled technology company. They will soon open their own international offices in New York and Sydney. They are totally devoted and committed to delivering the ultimate technology solutions and client service.

Role – Our client’s Managed Services are delivered via a designated Service Delivery Manager (SDM) who plays a pivotal role in the management and services our clients receive. They act as a client’s representative internally as well as a single point of contact and control for the delivery of all contracted offerings.

The SDM acts as a conduit within our client’s organisation ensuring all contracted deliverables are scheduled and met within the service levels agreed. They are primarily responsible for all reporting output along with providing service level reviews to highlight any breeches in Service Level Agreements and initiating Improvement plans as part of Continual Service Improvement.

They are a primary escalation point for support and service related issues liaising with relevant internal and external business units, doing whatever it takes to ensure efficient and effective problem resolution. The SDM is someone with excellent interpersonal skills and the strength to make things happen.

We are looking for inspiring service delivery experts who:

  • Are passionate on delivering service excellence to our clients
  • Can build and develop client relationships
  • Drive overall client satisfaction to help ensure contract renewals and ongoing client retention
  • Are an Internal source on our client’s Manage proposition
  • Understand of our On Premise, Cloud and connectivity service models and design
  • Ensure client’s contracted deliverables service offering is provided within specified service level agreements.
  • Can build
  • Develops an exceptional understanding of their client’s business from an operating and services perspective
  • Work closely with our Account Directors to form virtual client teams to manage our client’s account and ensure on time client renewals.
  • Highlight to Account Directors additional service opportunities and associated SDM revenue streams through ongoing client interaction and knowledge of the Managed Services Catalogue.
  • Act as an escalation point to ensure that the appropriate functional activity takes place to resolve any issues that may arise.
  • Ensure the performance of third party suppliers with clients is appropriately managed.
  • Channels service related client issues internally and ensures they are managed through to resolution and recorded.
  • Contributes to the Takeover & Transition processes to ensure that the service enablement processes and relevant documentation are adequately completed and that operational readiness is tested.
  • Produces, manages and maintains the client’s service operations manual, outlining key contact points, SLAs, escalation paths, bespoke operational procedures and up to date current supported inventory list.
  • Actively ensures that Root Cause Analysis is undertaken in order to drive improvement within the business.

Skills:

  • Having an uncompromising level of commitment and passion for quality and client service delivery.
  • Excellent interpersonal skills and the strength to make things happen.
  • At least 3 years’ experience in an external client facing Service Delivery role
  • Having a positive approach to team work, with a willingness to learn, share knowledge and help other members of the team.
  • Being able to work under pressure, outside of comfort zone, with a ‘can-do’ attitude.
  • Having great time management, attention to detail, expectation setting and organisational skills to provide solid service management
  • Being flexible, adaptable, adhering to change and showing initiative.
  • Having the ability to approach problem solving in a clear and concise manner.
  • Possessing a good level of communication skills, including written communication, becoming a liaison between technical and commercial people, internally and externally. Able to communicate at all levels, including senior directors within client organisations.
  • Having basic level of product knowledge, concepts, features and integration methods.
  • Having a low level technical knowledge (desirable)
  • V3 ITIL Foundation accreditation.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

New Business Sales, Unbelievable Opportunity in London up to £53k OTE

SIMPLE

Our client is a start-up business communications specialist focused on unified communications, networking, security and connectivity. They design, deliver and support communications technology, either in the cloud or within a client’s environment.

Based in London and with the founders having over 25 years’ experience, our client works with clients across London and the south region and exist solely to make business communications simple.

Our client are looking for a New Business Sales/ Business Development person who can help drive their business to where it needs to go. They need someone who wants the opportunity to be part of something exceptional from the very start.

 

THE CHALLENGE

The vast majority of people that will read this advert (with respect) won’t be able to take this challenge on. You’ll be the first employee and New Business Sales person (start-ups sound cool but most can’t take them) and you’ll be tasked with building a business within a business. From absolutely nothing.

Beyond that, you’ll be on the path quicker than most to a senior/management role. Again, it sounds fun to be a partner but most people don’t really believe that it’s actually possible.

It is! Especially with our client who believe in rewarding someone who helps build the foundations of what will be an exceptional business.

Often the promise of equity remains just that: a promise. And one that despite how hard people work just never quite materialises. This is not the case with our client. Meet them for yourself and quickly find out !

WHAT’S IT ALL ABOUT?

If something in your intuition says that you are one of few that could actually hack this, then read on.

Our client is looking for a New Business Person who has the ability to acquire new clients. We want to speak with people who have a minimum of 2 years’ experience in a new business sales role. A background in technology sales environment is a MUST, with experience in selling either or a combination of Unified Comms, Cloud or Hosting and Networking preferred. A proven track record in personal opportunity development & maintaining a network of lead sources is something that our client demands.

More than anything, we want to speak with people who back themselves. Our client wants someone who has the strength to make things happen and isn’t scared off by a challenge. This is an unbelievable opportunity for someone who would back their sales ability and will put you on the fast-track to a senior position.

So what will our client give you?

You’ll join our client in our London office and embark on a journey rather than just a career. Our client want you to become a leader and see your progress quickly with the possibility of becoming a shareholder . They would also like to see you make a lot of money along the way as you help to grow their business to become something truly outstanding.

Our client opened for business this year and have enjoyed an incredible first half year. As a result, they are dedicated to growing their business and want to speak with people who have the core skills and ability to make that happen. Does this sound like you? If so, keep reading and don’t be afraid to back yourself!

YOU SIMPLY NEED TO…

Most good salespeople don’t have a CV or are simply too busy to write one. If that’s the case, and you genuinely back yourself to take this challenge on, then we still want to hear from you.

Send us an e-mail and tell us briefly why you’re interested in this opportunity and a bit about your experience…and we’ll call you back (and a CV would be great too).

james.kearns@ingenio-global.com

Call James directly on + 353 87 793 4664

VOIP Support Engineer (Asterisk)

Job title: VOIP Support Engineer

Location– London

Salary– To £30k plus excellent benefits

Client– Our client is a “new generation” telecommunications company.  They focus on IP communications technology, Asterisk (Open Source) and Cloud delivered services. You will be working from their main office in Richmond, London.

Role overview-  Our client has experienced unbelievable growth recently and an opportunity exists for you to join their key Customer Support team, if you are a customer focussed Support Engineer.  They want someone who is pro-active, not afraid to ask questions and can engage with colleagues and clients.

Support Engineers are engaged in a range of activities from day to day trouble ticket management to new customer installations and on-site visits.

Core Responsibilities:

  • Field first contact with the customer
  • Log enquiries in ticketing system
  • Issue assessment for prioritisation and issue diagnosis
  • Continuous customer dialogue during fault management process
  • Liaise with third party suppliers and escalations with in-house development teams
  • Fault clearance to the customer’s satisfaction.

Required skills or experience:

  • Excellent written and oral communication skills
  • Experience of VoIP related technologies and protocols
  • Strong TCP/IP knowledge (CCNA level desirable)
  • Fundamental understanding of Routing/Switching/Firewalls
  • Fundamental understanding of Linux OS, ability to install and troubleshoot Linux

Most important attributes/personal qualities needed in this person:

  • Customer focus
  • Communication skills
  • Technical Competence
  • Ability to work as a constructive team member

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Junior Service Delivery Manager – London

Job title: Junior Service Delivery Manager

Location– London City

Salary– £30k plus BONUS

Are you ready to take the next step in your career?

Client– Our client was formed to improve the way companies communicate. Simple, right? They have grown to become a multi-national operation and focus specifically on Unified Communications, Contact Center, Networking & Datacenter technologies. They are an innovative, forward-thinking and exciting company with slick offices in Central London that reflect their innovate and fresh approach to business. They only employ exceptional people, and this is why Ingenio have been retained to find an exceptional Junior Service Delivery Manager to join their growing team.

Role overview-  Do you have a passion for technology, service delivery and ensuring client satisfaction? Our client are looking for someone who has excellent interpersonal skills and “the strength to make things happen!”

The Junior Service Delivery Manager will be responsible in helping to build, develop and manage client partnerships, providing client satisfaction through the successful delivery of our client’s Managed, Network and Cloud Service offering to ensure client retention as well as supporting the Senior SDM team in delivering an exceptional level of service to key client accounts. The Junior Service Delivery Manager will be responsible for a large volume of our client’s strategic accounts, ensuring you are providing all contracted deliverables as well as looking for further opportunities to help develop and drive these accounts.

Core Responsibilities:

  • Drive overall client satisfaction to help ensure contract renewals and on-going client retention.
  • Internal source on our client’s Managed, Network and Cloud delivery offerings.
  • Understanding of Cisco service model and design.
  • Ensure client’s contracted deliverables from service offering is provided within specified service level agreements.
  • Develops an exceptional understanding of their clients business from an operating and services perspective.
  • Work closely with the Account Managers to form virtual client teams to help ensure on time client renewals.
  • Highlight to Account managers additional service opportunities and associated SDM revenue streams through on-going client interaction and overall services knowledge. Helping to drive strategic accounts to Tier 1 & 2 client relationships.
  • Acts as an escalation point and ensures that the appropriate functional activity takes place to resolve any issues which may arise.
  • Ensures the performance of third party suppliers within accounts is appropriately managed. Channels service related client issues internally and ensures they are managed through to resolution and recorded.
  • Contributes to the Takeover & Transition processes to ensure that the service enablement processes and relevant documentation are adequately completed and that operational readiness is tested.
  • Produces, Delivers and maintains the client¡¦s Service Optimise Pack, outlining key contact points, SLAs, escalation paths, bespoke operational procedures and up to date current supported inventory list.
  • Book resource on Acumen for Managed Services.

Required skills or experience:

  • At least 1-2 years experience in a client facing role.
  • The Junior SDM is someone with excellent interpersonal skills and the strength to make things happen.
  • Having an uncompromising level of commitment and focus to quality and client service delivery.
  • Having a positive approach to team work, with a willingness to learn, share knowledge and help other members of the team.
  • Being able to work under pressure, outside of comfort zone, with a can-do attitude
  • Having great time management, attention to detail, expectation setting and organisational skills to provide solid service management.
  • Being flexible, adaptable, adhering to change and showing initiative.
  • Having the ability to approach problem solving in a clear and concise manner.
  • Possessing a good level of communication skills, including written communication, becoming a liaison between technical and commercial people, internally and externally.
  • Able to communicate at all levels, including senior directors within client organisations.
  • Having a basic level of product knowledge, concepts, features and integration methods.
  • University degree (desirable)
  • Having a low level technical knowledge (desirable)
  • V3 ITIL Foundation accreditation (desirable)

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Experienced Contract Recruiter for Ingenio

SIMPLE

Ingenio is a recruitment and consultancy business for the technology industry. We are searching for an experienced contract recruiter to join our new business.

A simple ask, right?

UNEXPECTED

Not so.

The vast majority of people that will read this advert (with respect) won’t be able to take this challenge on. You’ll be the fourth person in our business (start-ups sound cool but most can’t take them) and you’ll be tasked with building a business within a business. From absolutely nothing.

Beyond that, you’ll be on the path to owning part of Ingenio. Again, it sounds fun to be a partner but most people don’t really believe that it’s actually possible.

It is.

Often the promise of equity remains just that: a promise. And one that despite how hard people work just never quite materialises.

WHAT’S IT ALL ABOUT? 

If something in your intuition says that you are one of few that could actually hack this, then read on.

We need an experienced IT contract consultant with 3 to 5 years’ experience with the ability – and most importantly, the desire – to build a contract book from scratch. We are interested in consultants who have experience in a software development discipline such as Java, .NET or Python, or mobile applications such as iOS or Android. Cyber security folk are also interesting too.

So what will we give you?

You’ll join us in either our London or Dublin office and embark on a journey rather than just a career. We want you to become a leader, a director (if you’re in to job titles) and even a shareholder. We’d also like to see you make a lot of money along the way as you help to grow the Ingenio Empire.

Ingenio opened its doors for business on 1st January this year and has enjoyed an incredible first half year. As a result, we are committed to growing our recruitment business and are looking for an experienced contract consultant to exploit the opportunity in the most lucrative segments of the IT industry.

Ingenio’s founders – Rob Magee and James Smith – started the company with a determination to hire, recruit and work alongside exceptional people. They only want to hire people that are smarter than they are (strange, eh?) and have a vision for building a new practice within an existing business.

YOU SIMPLY NEED TO… 

Most good salespeople don’t have a CV or are simply too busy to write one. If that’s the case, and you genuinely back yourself to take this challenge on, then we still want to hear from you.

Send us an e-mail and tell us briefly why you’re interested in this opportunity and a bit about your experience…and we’ll call you back (and a CV would be great too).

info@ingenio-global.com

Technical Implementation Manager – London

Job title: Technical Implementation Manager

Location – London (City)

Salary – To £60k plus company benefits

Client –Our client is a FinTech company based in the heart of London and founded in 2012. Today, they work with over 125 platform customers and now process in excess of $10B in payments every year, across more than 40 currencies in 212 countries.

Role Outline – Our client is changing the international payments landscape by delivering currency conversion and international payments as a cloud-based web service. The cloud allows them to provide the best pricing by connecting customers to numerous currency and payment networks while maintaining the

same level of security, reliably and compliance as mainstream banks.

Role responsibilities:

  • Subject matter expert for API enquiries from customers & prospects
  • Relationship leader between technical, product & commercial organisations for API
  • Assist with deals using the sales methodology and standards set up
  • Support the education phase of key deals
  • Communicate the proposition and message to all customers & prospects
  • Utilise Salesforce.com reporting

Experience & Attributes:

Essential:

  • 2+ years experience within a similar role
  • Sales & commercial acumen
  • Technical background
  • Problem solving skills
  • Structure time/project management
  • Exceptional organisational skills
  • Confident demonstration skills
  • Understanding of Agile & SDLC methodology

Desirable:

  • Experience in Forex or International Payments
  • Ambitious high achiever mentality
  • Relationship focussed
  • Adept at analysis & creativity

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Telemarketing Manager – London

Job title: Telemarketing Manager

Location – London, UK

Salary – To £50k OTE

Client – Our client is a solutions provider specialising in unified communications, voice and data technologies, contact centre and network security – all the while providing their customers with services and support networks.

Our client was formed with a goal to deliver an unmatched client experience based on integrity, honesty and excellence. Their long-term partnerships with the leading manufacturers of voice and data technology enable them to recommend proven, business transforming solutions that enable clients to gain operational and strategic advantage in the markets they serve.

Role Outline – Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth. In order to create further demand and support the customer acquisition effort, our client wishes to hire an experienced Telemarketing Manager to provide leadership and management to an existing team of three demand creation specialists.

The purpose of the telemarketing practice is to produce qualified opportunities for the new business team, and also to act as a breeding ground for new sales talent to join either the enterprise or mid-market sales teams.

The requirement is to appoint a proven leader to take on ownership of the team in order to drive performance and develop people from within.

Deliverables and Output:

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Take ultimate responsibility for team performance on a weekly, monthly and quarterly basis
  • Be accountable for pre-agreed activity and financial targets
  • Work with our client’s marketing department to devise targeted campaigns
  • Build relationships with key partners to develop campaigns and develop sales opportunities
  • Manage personnel in the form of scheduled and ad-hoc team and individual meetings, including appraisals
  • Promote the client in the industry and raise awareness of the ‘new look’ Telemarketing Practice
  • Hire, train and develop new team members

Experience:

  • 3-5 years in a telesales team leader/management position
  • Background in technology sales environment is strongly preferred
  • Any experience with communications technology is not mandatory but would be a distinct advantage
  • Must be able to evidence working in a target driven environment
  • Experience in using CRM systems to manage customer data, generate reports and monitor individual and team performance
  • Experience in working to typical telesales key performance indicators such as measured call volumes, booked meetings and contracted business

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Sales Engineer (Mobile Application Development) – London

Job title: Sales Engineer (Mobile Application Development)

Location – London, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in 2011, they are a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Europe and Buenos Aires. Over 600,000 developers and over 30,000 customers use their technology because they provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

Role Outline – Our client is looking for experienced Platform Sales Engineers who are as passionate about customers as they are about technology. You will be on the front line engaging with developers and engineers on the customer side, helping them understand the technology portfolio, as well as serve as a trusted consultant and thought leader around everything regarding mobility. Every step of the way you will delight customers and exceed their expectations.

In this customer-facing sales role you will help potential customers to build great apps and make full use of our technology. If you have an engineering background, love to build apps in your spare time or want a more business focused career, becoming a Sales Engineer is a fantastic opportunity. This is an exciting, high visibility position where your contributions will directly contribute to success!

Key Responsibilities:

  • Able to fulfil monthly personal sales quota and manage an average of 200 business opportunities at any given time
  • Follow up with new prospective users who have technical questions, understand their requirements, educate them and ensure that they purchase the platform and have a successful experience with it.
  • Engage with existing customers to ensure they have everything they need to build great mobile apps
  • Be our customers’ voice within our client’s organization; their goal is to build the best possible developer platform, and it will be the responsibility of the Sales Engineer to find out what customers need from us in order to be more successful

Key Skills:

  • Current or previous experience as a Sales Engineer or Evangelist at a software company
  • Experience with Java, C#/.NET, MonoTouch and Mono for Android is a plus
  • Strong technical knowledge; a programming background is ideal as you will be interacting with developers on a daily basis
  • Prior experience building mobile apps on iOS, Android, or Windows a huge plus
  • A love of helping other people solve problems and a passion for sharing your knowledge and experience to help others succeed.
  • Familiarity with the ecosystem of mobile tools, APIs, frameworks a plus
  • Eager to learn new technologies, always up to date before your peers on what’s new
  • Excellent written and oral communication skills; with the ability to make technical topics easy to understand, on the phone and over email
  • Comfortable in a fast-paced start-up environment
  • Results-oriented; willing to do whatever it takes to get the job done

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Presales Architect (Avaya Aura CM) – UK

Job title: Senior Presales Architect (Avaya Aura CM)

Location – South East (UK)

Salary – From £65,000-£75000 plus bonus & benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to add a Senior Presales Architect to their global presales team. The ideal candidate will have at least five years presales, solution architecture or TDA experience in the Avaya Aura Communication Manager portfolio of products. The role will be based in the South East between our client’s office in London and home based.

Specific requirements & experience in the following is required:

  • Have a MINIMUM 5 years experience working for a system integrator/service provider
  • Hold a valid/current Avaya Design (APDS) certification
  • Have detailed experience of Avaya’s Solution Design (ASD) tool
  • Demonstrate an ability to produce strong documentation that will be client facing
  • Be able to present technical solutions and business benefits in front of clients and/or prospects

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!