New: Senior (Tier 3) Avaya Engineer – London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview
Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output
The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basi
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Senior Avaya Engineer Needed, London

Job Title – Senior (Tier 3) Engineer

Salary – £65,000 (Depending on experience)

Location – London

Benefits – Contributory pension, private healthcare, death in service, pence per mile.

Role Overview

Following a record business performance in financial year 14/15, our client is investing in all areas of the business to support continued growth.

As part of this growth there is now a requirement for a Senior Avaya Engineer to join the technical support team as consultants to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the London office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Educated to A- level or equivalent
  • Experience of working in the telecommunications industry 10+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

Senior Mitel Engineer – London

Title – Senior Mitel Engineer

Location – London or Midlands

Salary – £43,000 + benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi-vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – Our client are looking for a Senior Mitel Engineer to take lead technical responsibility for a number of their largest clients. The Senior Mitel Engineer will have to be creative, contingency-focused and be prepared to take ownership of unprecedented technical issues or problems should they arise. The Senior Mitel Engineer will also be responsible for determining design objectives and requirements for major implementation projects. As a Senior Mitel Engineer, you will need to have a strong level of technical competency, be able to take the initiative on your own and assist or support junior engineers when needed.

Key Requirements:

  • Experience with MCD (Virtual/ISS), MiCollab (UCA, Conferencing & Mobility), CCM & IVR, NuPoint Messenger
  • Competent in SIP, SBC’s, Wireshark tracing
  • Exposure to Microsoft products (AD & Lync Integration) & Virtualised environments

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Routing Specialist – London or Jersey

Title – Routing Specialist

Location – London or Jersey

Salary – £35K

Client –  Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role – This role is responsible for ensuring all our traffic for Messaging and our HLR business is maintained with appropriate quality and margin. You will be required to analyse our current existing connections and work with the account managers to ensure a high level of customer satisfaction and that our SLA’s are met.

Ideal candidates will need to have a minimum of 5 years’ experience in an analytical, customer centric role.

Excellent numeracy and analytical skills and good working knowledge of Word, Excel, Outlook and PowerPoint packages are essential.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Pricing Administrator – London

Title – Pricing Administrator

Location – London

Salary – £24k basic salary + benefits

Client – Our client is a London-based Systems Integrator with Cisco Certified Gold Partnership accreditation

Role – Our client is looking for a Pricing Administrator to develop and manage the support contracting proposals for their client base. This role will include solicitation preparation, cost/price analysis, negotiation of pricing and terms, and preparation/administration of purchase orders. The individual will act as an internal liaison to define requirements, obtain approvals, and resolve issues. They will also facilitate both internal and external meetings to support contractual requirements. Experience and knowledge of Cisco technology from the channel or vendor is an ideal skillset for this role.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Director of Partner Marketing, Up to £60k basic + benefits – London

Title – Partner Marketing Manager

Location – London

Salary – £60k basic + benefits

Client – Our client is a market leading, and rapidly expanding, international Cloud-based Unified Communications specialist, with a presence in the US, UK, mainland Europe and Asia. This is a company that is focused on delivering exceptional service to its large client base, through its market leading Cloud solutions. You will join their team in London to join their Marketing Team and lead the EMEA Partner Marketing efforts.

Role – To support the continued expansion and growth of our client in Europe, their Marketing Team is looking to hire a Partner Marketing Manager for EMEA. The primary objective of this role is to activate and support new partner opportunities for the Partnerships team.

To achieve this as Partner Marketing Manager, the successful candidate will collaborate with the Partnership managers to ensure new partnerships are launched with maximum visibility, that partners are fully briefed and equipped with sales collateral and we are working in collaboration with partner marketing teams to create and implement joint marketing activities to maximize new partner potential.

This role is suited for a dynamic, enthusiastic channel or partner marketer who is keen to learn and develop their B2B marketing skills in a very fast-paced and rapidly expanding organization. As the owner of your region, you will be expected to run campaigns from inception to completion and doing all the bits in between. A willingness to get your hands dirty in this role is essential. You will be an outstanding communicator with the ability to influence at all levels of the organization. You will need to strong time and project management skills to coordinate several support agencies across creative, media and events and be able to measure the success of your activities by mastering our marketing automation and CRM systems.

This is a great opportunity to work autonomously as part of a newly created, high-calibre EMEA marketing team.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!