Senior Mitel Engineer – London

Title – Senior Mitel Engineer

Location – London or Midlands

Salary – £43,000 + benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi-vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – Our client are looking for a Senior Mitel Engineer to take lead technical responsibility for a number of their largest clients. The Senior Mitel Engineer will have to be creative, contingency-focused and be prepared to take ownership of unprecedented technical issues or problems should they arise. The Senior Mitel Engineer will also be responsible for determining design objectives and requirements for major implementation projects. As a Senior Mitel Engineer, you will need to have a strong level of technical competency, be able to take the initiative on your own and assist or support junior engineers when needed.

Key Requirements:

  • Experience with MCD (Virtual/ISS), MiCollab (UCA, Conferencing & Mobility), CCM & IVR, NuPoint Messenger
  • Competent in SIP, SBC’s, Wireshark tracing
  • Exposure to Microsoft products (AD & Lync Integration) & Virtualised environments

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Routing Specialist – London or Jersey

Title – Routing Specialist

Location – London or Jersey

Salary – £35K

Client –  Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role – This role is responsible for ensuring all our traffic for Messaging and our HLR business is maintained with appropriate quality and margin. You will be required to analyse our current existing connections and work with the account managers to ensure a high level of customer satisfaction and that our SLA’s are met.

Ideal candidates will need to have a minimum of 5 years’ experience in an analytical, customer centric role.

Excellent numeracy and analytical skills and good working knowledge of Word, Excel, Outlook and PowerPoint packages are essential.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Pricing Administrator – London

Title – Pricing Administrator

Location – London

Salary – £24k basic salary + benefits

Client – Our client is a London-based Systems Integrator with Cisco Certified Gold Partnership accreditation

Role – Our client is looking for a Pricing Administrator to develop and manage the support contracting proposals for their client base. This role will include solicitation preparation, cost/price analysis, negotiation of pricing and terms, and preparation/administration of purchase orders. The individual will act as an internal liaison to define requirements, obtain approvals, and resolve issues. They will also facilitate both internal and external meetings to support contractual requirements. Experience and knowledge of Cisco technology from the channel or vendor is an ideal skillset for this role.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Director of Partner Marketing, Up to £60k basic + benefits – London

Title – Partner Marketing Manager

Location – London

Salary – £60k basic + benefits

Client – Our client is a market leading, and rapidly expanding, international Cloud-based Unified Communications specialist, with a presence in the US, UK, mainland Europe and Asia. This is a company that is focused on delivering exceptional service to its large client base, through its market leading Cloud solutions. You will join their team in London to join their Marketing Team and lead the EMEA Partner Marketing efforts.

Role – To support the continued expansion and growth of our client in Europe, their Marketing Team is looking to hire a Partner Marketing Manager for EMEA. The primary objective of this role is to activate and support new partner opportunities for the Partnerships team.

To achieve this as Partner Marketing Manager, the successful candidate will collaborate with the Partnership managers to ensure new partnerships are launched with maximum visibility, that partners are fully briefed and equipped with sales collateral and we are working in collaboration with partner marketing teams to create and implement joint marketing activities to maximize new partner potential.

This role is suited for a dynamic, enthusiastic channel or partner marketer who is keen to learn and develop their B2B marketing skills in a very fast-paced and rapidly expanding organization. As the owner of your region, you will be expected to run campaigns from inception to completion and doing all the bits in between. A willingness to get your hands dirty in this role is essential. You will be an outstanding communicator with the ability to influence at all levels of the organization. You will need to strong time and project management skills to coordinate several support agencies across creative, media and events and be able to measure the success of your activities by mastering our marketing automation and CRM systems.

This is a great opportunity to work autonomously as part of a newly created, high-calibre EMEA marketing team.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Service Delivery Manager, Up to £55k – London

Title – Service Delivery Manager

Location – London

Salary – Up to £55k + benefits

Client – Our client is a multi-award winning Cisco solutions provider and Gold Partner. Established in 1992 and based in central London with offices globally, it delivers tangible business outcomes for clients in locations all over the world. They are an energetic, fast moving, rapidly growing and highly skilled technology company. They will soon open their own international offices in New York and Sydney. They are totally devoted and committed to delivering the ultimate technology solutions and client service.

Role – Our client’s Managed Services are delivered via a designated Service Delivery Manager (SDM) who plays a pivotal role in the management and services our clients receive. They act as a client’s representative internally as well as a single point of contact and control for the delivery of all contracted offerings.

The SDM acts as a conduit within our client’s organisation ensuring all contracted deliverables are scheduled and met within the service levels agreed. They are primarily responsible for all reporting output along with providing service level reviews to highlight any breeches in Service Level Agreements and initiating Improvement plans as part of Continual Service Improvement.

They are a primary escalation point for support and service related issues liaising with relevant internal and external business units, doing whatever it takes to ensure efficient and effective problem resolution. The SDM is someone with excellent interpersonal skills and the strength to make things happen.

We are looking for inspiring service delivery experts who:

  • Are passionate on delivering service excellence to our clients
  • Can build and develop client relationships
  • Drive overall client satisfaction to help ensure contract renewals and ongoing client retention
  • Are an Internal source on our client’s Manage proposition
  • Understand of our On Premise, Cloud and connectivity service models and design
  • Ensure client’s contracted deliverables service offering is provided within specified service level agreements.
  • Can build
  • Develops an exceptional understanding of their client’s business from an operating and services perspective
  • Work closely with our Account Directors to form virtual client teams to manage our client’s account and ensure on time client renewals.
  • Highlight to Account Directors additional service opportunities and associated SDM revenue streams through ongoing client interaction and knowledge of the Managed Services Catalogue.
  • Act as an escalation point to ensure that the appropriate functional activity takes place to resolve any issues that may arise.
  • Ensure the performance of third party suppliers with clients is appropriately managed.
  • Channels service related client issues internally and ensures they are managed through to resolution and recorded.
  • Contributes to the Takeover & Transition processes to ensure that the service enablement processes and relevant documentation are adequately completed and that operational readiness is tested.
  • Produces, manages and maintains the client’s service operations manual, outlining key contact points, SLAs, escalation paths, bespoke operational procedures and up to date current supported inventory list.
  • Actively ensures that Root Cause Analysis is undertaken in order to drive improvement within the business.

Skills:

  • Having an uncompromising level of commitment and passion for quality and client service delivery.
  • Excellent interpersonal skills and the strength to make things happen.
  • At least 3 years’ experience in an external client facing Service Delivery role
  • Having a positive approach to team work, with a willingness to learn, share knowledge and help other members of the team.
  • Being able to work under pressure, outside of comfort zone, with a ‘can-do’ attitude.
  • Having great time management, attention to detail, expectation setting and organisational skills to provide solid service management
  • Being flexible, adaptable, adhering to change and showing initiative.
  • Having the ability to approach problem solving in a clear and concise manner.
  • Possessing a good level of communication skills, including written communication, becoming a liaison between technical and commercial people, internally and externally. Able to communicate at all levels, including senior directors within client organisations.
  • Having basic level of product knowledge, concepts, features and integration methods.
  • Having a low level technical knowledge (desirable)
  • V3 ITIL Foundation accreditation.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

New Business Sales, Unbelievable Opportunity in London up to £53k OTE

SIMPLE

Our client is a start-up business communications specialist focused on unified communications, networking, security and connectivity. They design, deliver and support communications technology, either in the cloud or within a client’s environment.

Based in London and with the founders having over 25 years’ experience, our client works with clients across London and the south region and exist solely to make business communications simple.

Our client are looking for a New Business Sales/ Business Development person who can help drive their business to where it needs to go. They need someone who wants the opportunity to be part of something exceptional from the very start.

 

THE CHALLENGE

The vast majority of people that will read this advert (with respect) won’t be able to take this challenge on. You’ll be the first employee and New Business Sales person (start-ups sound cool but most can’t take them) and you’ll be tasked with building a business within a business. From absolutely nothing.

Beyond that, you’ll be on the path quicker than most to a senior/management role. Again, it sounds fun to be a partner but most people don’t really believe that it’s actually possible.

It is! Especially with our client who believe in rewarding someone who helps build the foundations of what will be an exceptional business.

Often the promise of equity remains just that: a promise. And one that despite how hard people work just never quite materialises. This is not the case with our client. Meet them for yourself and quickly find out !

WHAT’S IT ALL ABOUT?

If something in your intuition says that you are one of few that could actually hack this, then read on.

Our client is looking for a New Business Person who has the ability to acquire new clients. We want to speak with people who have a minimum of 2 years’ experience in a new business sales role. A background in technology sales environment is a MUST, with experience in selling either or a combination of Unified Comms, Cloud or Hosting and Networking preferred. A proven track record in personal opportunity development & maintaining a network of lead sources is something that our client demands.

More than anything, we want to speak with people who back themselves. Our client wants someone who has the strength to make things happen and isn’t scared off by a challenge. This is an unbelievable opportunity for someone who would back their sales ability and will put you on the fast-track to a senior position.

So what will our client give you?

You’ll join our client in our London office and embark on a journey rather than just a career. Our client want you to become a leader and see your progress quickly with the possibility of becoming a shareholder . They would also like to see you make a lot of money along the way as you help to grow their business to become something truly outstanding.

Our client opened for business this year and have enjoyed an incredible first half year. As a result, they are dedicated to growing their business and want to speak with people who have the core skills and ability to make that happen. Does this sound like you? If so, keep reading and don’t be afraid to back yourself!

YOU SIMPLY NEED TO…

Most good salespeople don’t have a CV or are simply too busy to write one. If that’s the case, and you genuinely back yourself to take this challenge on, then we still want to hear from you.

Send us an e-mail and tell us briefly why you’re interested in this opportunity and a bit about your experience…and we’ll call you back (and a CV would be great too).

james.kearns@ingenio-global.com

Call James directly on + 353 87 793 4664

VOIP Support Engineer (Asterisk)

Job title: VOIP Support Engineer

Location– London

Salary– To £30k plus excellent benefits

Client– Our client is a “new generation” telecommunications company.  They focus on IP communications technology, Asterisk (Open Source) and Cloud delivered services. You will be working from their main office in Richmond, London.

Role overview-  Our client has experienced unbelievable growth recently and an opportunity exists for you to join their key Customer Support team, if you are a customer focussed Support Engineer.  They want someone who is pro-active, not afraid to ask questions and can engage with colleagues and clients.

Support Engineers are engaged in a range of activities from day to day trouble ticket management to new customer installations and on-site visits.

Core Responsibilities:

  • Field first contact with the customer
  • Log enquiries in ticketing system
  • Issue assessment for prioritisation and issue diagnosis
  • Continuous customer dialogue during fault management process
  • Liaise with third party suppliers and escalations with in-house development teams
  • Fault clearance to the customer’s satisfaction.

Required skills or experience:

  • Excellent written and oral communication skills
  • Experience of VoIP related technologies and protocols
  • Strong TCP/IP knowledge (CCNA level desirable)
  • Fundamental understanding of Routing/Switching/Firewalls
  • Fundamental understanding of Linux OS, ability to install and troubleshoot Linux

Most important attributes/personal qualities needed in this person:

  • Customer focus
  • Communication skills
  • Technical Competence
  • Ability to work as a constructive team member

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Junior Service Delivery Manager – London

Job title: Junior Service Delivery Manager

Location– London City

Salary– £30k plus BONUS

Are you ready to take the next step in your career?

Client– Our client was formed to improve the way companies communicate. Simple, right? They have grown to become a multi-national operation and focus specifically on Unified Communications, Contact Center, Networking & Datacenter technologies. They are an innovative, forward-thinking and exciting company with slick offices in Central London that reflect their innovate and fresh approach to business. They only employ exceptional people, and this is why Ingenio have been retained to find an exceptional Junior Service Delivery Manager to join their growing team.

Role overview-  Do you have a passion for technology, service delivery and ensuring client satisfaction? Our client are looking for someone who has excellent interpersonal skills and “the strength to make things happen!”

The Junior Service Delivery Manager will be responsible in helping to build, develop and manage client partnerships, providing client satisfaction through the successful delivery of our client’s Managed, Network and Cloud Service offering to ensure client retention as well as supporting the Senior SDM team in delivering an exceptional level of service to key client accounts. The Junior Service Delivery Manager will be responsible for a large volume of our client’s strategic accounts, ensuring you are providing all contracted deliverables as well as looking for further opportunities to help develop and drive these accounts.

Core Responsibilities:

  • Drive overall client satisfaction to help ensure contract renewals and on-going client retention.
  • Internal source on our client’s Managed, Network and Cloud delivery offerings.
  • Understanding of Cisco service model and design.
  • Ensure client’s contracted deliverables from service offering is provided within specified service level agreements.
  • Develops an exceptional understanding of their clients business from an operating and services perspective.
  • Work closely with the Account Managers to form virtual client teams to help ensure on time client renewals.
  • Highlight to Account managers additional service opportunities and associated SDM revenue streams through on-going client interaction and overall services knowledge. Helping to drive strategic accounts to Tier 1 & 2 client relationships.
  • Acts as an escalation point and ensures that the appropriate functional activity takes place to resolve any issues which may arise.
  • Ensures the performance of third party suppliers within accounts is appropriately managed. Channels service related client issues internally and ensures they are managed through to resolution and recorded.
  • Contributes to the Takeover & Transition processes to ensure that the service enablement processes and relevant documentation are adequately completed and that operational readiness is tested.
  • Produces, Delivers and maintains the client¡¦s Service Optimise Pack, outlining key contact points, SLAs, escalation paths, bespoke operational procedures and up to date current supported inventory list.
  • Book resource on Acumen for Managed Services.

Required skills or experience:

  • At least 1-2 years experience in a client facing role.
  • The Junior SDM is someone with excellent interpersonal skills and the strength to make things happen.
  • Having an uncompromising level of commitment and focus to quality and client service delivery.
  • Having a positive approach to team work, with a willingness to learn, share knowledge and help other members of the team.
  • Being able to work under pressure, outside of comfort zone, with a can-do attitude
  • Having great time management, attention to detail, expectation setting and organisational skills to provide solid service management.
  • Being flexible, adaptable, adhering to change and showing initiative.
  • Having the ability to approach problem solving in a clear and concise manner.
  • Possessing a good level of communication skills, including written communication, becoming a liaison between technical and commercial people, internally and externally.
  • Able to communicate at all levels, including senior directors within client organisations.
  • Having a basic level of product knowledge, concepts, features and integration methods.
  • University degree (desirable)
  • Having a low level technical knowledge (desirable)
  • V3 ITIL Foundation accreditation (desirable)

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!