your-next-role

New: IT Consultant – Central London

Calling all IT Consultants!

Our client provides IT, Telephony and Mobile Solutions all across the globe, with over 15 years in the industry, our client has expanded over time and established a great market presence.

They are currently looking for an IT Consultant to join their team. This is project-oriented role involving pre-sales qualification, design, implementation, documentation and handover of a wide variety of solutions for clients across a diverse range of industries.

They are looking for:

  • A minimum 3 years IT experience gained in both a Windows and Mac environment. A Microsoft Certified Professional, Microsoft Certified Specialist
  • Proven record within a pre-sales and project delivery

Relevant experience in the following key areas, both from an ongoing maintenance as well as a new deployment perspective:

  • Windows desktop, versions XP through to 10
  • Windows Server, versions 2003 R2 through to 2012 R2 including the common services used such as DNS, DHCP, File Services, Group Policy.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Project Manager – Central London

Are you a Project Manager with a Telecom/IT background looking for a new opportunity?

If so, we have the job for you.

Our client provides IT, Telephony and Mobile Solutions all across the globe, with over 15 years in the industry, our client has expanded over time and established a great market presence.

They are looking for a Project Manager to join them and oversee the planning, implementation, and tracking of a specific project which has a beginning, an end and specified deliverable’s.

What we need from you:

  • 2 + years Project Management Experience
  • PRINCE II certification is ideal
  • Telecoms and IT Experience
  • Client facing Project Management

Salary: 30-35k

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Technical Design Authority – London

Our client is a global company with over 100 years experience in the telecom sector. They are currently looking to fill a Technical Design Authority vacancy in their greater London office.

The Technical Design Authority will have overall technical ownership of assigned client communications infrastructure under the management of our client.

We are looking for someone with experience delivering and providing service improvement initiatives in large communication and IT solution. If you are CISCO, Avaya, or Mitel certified that is a bonus.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Service Architect (Telecoms & Technology Division) – London

Job Title: Service Architect (Telecoms & Technology Division)

Location: Paddington (London)

Salary: £60 – 70K

Job Role: Service Architect, Telecom & Technology

Our client a market leading, Consumer Technology company who feature in the Fortune 500 listings. They are currently looking for experienced, passionate people to join their existing presales team in EMEA at a time of growth in professional services and managed services.  This role will be focused on presales and design of global managed services.  This role is about expertise in managed services including ITIL processes, monitoring and complex service models working with an ecosystem of partners.  These global services include field services, enterprise networking, wireless, unified communications and workplace services.  They offer a flexible working environment with a mix of home working, onsite customer meetings, excellent office facilities and the use of collaborative technology.  This is a great opportunity to join a market leading company at a time of further investment in their Telecom and Technology division.

Location

  • To be close to our customers this role will be located in UK (preferably close to London).
  • Travel is approximately 20% of the role but may vary (Europe)

Essential criteria

  • Customer facing experience in a service design role including presales, managed service frameworks, commercial and contract expertise
  • Deep understanding of managed services, global service desks and ITIL concepts
  • Strong experience in global field services and large scale installation and support services
  • Good understanding of cloud concepts with an interest in market trends
  • Experience designing global and/or multi-region services
  • Understanding of ITSM and remote monitoring toolsets
  •  Can explain the business value of managed services to a customer
  • Can demonstrate taking the lead on multiple presales engagements simultaneously showing smart prioritisation
  • Experience working with sales teams to evangelise about services and take the lead on presales outputs including service models, response content, commercials and negotiation
  • Experience in building complex cost models and innovating to refine the cost base, maximise profit and design services that delight our customers
  • Work closely with bid finance and pricing analysts to create detailed pricing
  • Experience of working with an ecosystem of partners to build an overall managed services model
  • Deep understanding of contract documents including master service agreements, statements of work, adoption agreements and service levels
  • At minimum experience working on deals in the range of $500k to $5mil with multiple technology and service layers
  • Experience working with PS subject matter experts to bring together service and technical components
  • Working with sales help to qualify new opportunities, managing sales and customer expectations on what we can deliver
  • Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service
  • Manage approvals from different stakeholders in the business for example – finance, legal, delivery and operations
  • Create operations and bid review presentations to help internal stakeholders make decisions on any complex service elements and on the final pricing
  • Maintain informal and formal relationships with key stakeholders across the business to make decision making on new opportunities straightforward
  • Support producing new content including design documents, proposals and presales slide materials
  • Comfortable delivering presentations to customers in a meeting or boardroom scenario
  • Strong knowledge and experience of ITIL3 methodology
  • Strong team player who is willing to share ideas and coach other people
  • A ‘can do’ attitude putting the customer first
  • Willing to speak up and challenge the norm
  • Inspire customers about how our client can benefit their business
  • Excellent interpersonal skills to help with communication and negotiation internally and externally
  • Excellent written and presentation skills

Desirable criteria

  • A technical and/or operations background is highly desirable in particular experience in enterprise networking, wireless, unified communications and workplace services
  • ITIL3 foundation certification
  • ITIL3 service design certification
  • ITIL3 expert certification
  • Experience with ISO27001 or similar security accreditation
  • May have one or more other industry recognised certifications such as PRINCE2, and/or technical accreditations e.g. Cisco or similar

This role will include an attractive salary, a bonus scheme, a range of company benefits and regular training opportunities.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Provision Engineer – London

Job Title: Provision Engineer

Location: London

Job Summary: Responsible for provisioning of Ethernet, IP and Voice related services, ensuring circuits are built in accordance with highest standards. This will require the individual to have a full understanding of the network to deliver the service in the most efficient manner while supporting other important functions such as Capacity Check Approval, Service Cancellation, and cascading the knowledge to other team members.

Essential Requirements:

1.Managing IP/Eth/Voice provisioning tickets

  • Target to meet 100% provisioning completion of ETH/IP/Voice orders
  • Work & troubleshoot with Provisioning Engineers globally to cover the orders of all regions to meet target dates
  • Provisioning records update and database maintenance
  • Service Cancellation for IP/ETH/Voice
  • Achieve earlier Provisioning Lead time whenever possible
  • Provisioning process is followed accordingly using the best network routes available
  • Provisioning according to the network planning and guidance provided
  • Escalate issues affecting the provisioning of orders as early as possible
  • Provide positions/demarks to SDM within 24 hours of assignment opening

2. Support

  • Provide assistance to Field Teams for IP/ETH/Voice service testing and implementation
  • Support to deliver urgent/expedite within target date given
  • Cross train team members on ETH/IP/Voice Provisioning

3. Capacity Support & Capacity reporting

  • IP/ETH/Voice Capacity Monitoring
  • Approving Capacity request for IP/ETH/Voice within 48hrs of request made
  • Support Presales & Solution team for Capacity request

4. Communication

  • Liaising with Planning, Service Delivery, Presales/Solution and supplier’s teams
  • Maintaining effective communication with SMC and respond to SMC queries
  • Provide inputs to improve existing process that will benefit the team and company in general

Preferred Experience /Skills:

  • Bachelor’s degree in electrical engineering or computer science is required.
  • 5+ years experience on network architecture and technology planning for Voice, Ethernet and/or IP networks in carrier and enterprise service provider environment.
  • Good understanding of L2 network and services based on MEF standards is highly desirable (ELINE, ELAN, E-TREE, IEEE 801.1Q, QinQ, MEN / CE Y.1731, GVRP, STP, ERPS)
  • Good understanding of the design methodologies and protocols used by service providers to build converged IP networks including IS-IS, OSPF, BGP, MPLS, LDP, RSVP, L2/L3 VPN, TDM Traffic Engineering, IPSec +GRE
  • Experience in control switch, Media Gateways, SIP, MGCP/H.248, Voice Compression/Decompression, SIGTRAN (M2PA/M3UA), SS7 Signalling Session Border Controllers (SBCs), VPN/IPSEC, Dynamic routing protocols BGP, OSPF
  • Cisco CCNP desirable
  • MEF CECP certification is a plus.
  • Ability to learn new technologies, troubleshoot IP and Ethernet services/networks.
  • Strong analytical and problem solving skills, with an ability to assimilate, analyse and correlate data from various network monitoring system, application, and security devices, logs, and alerts

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!