your-next-role

New: Telesales – Dublin

Job Title – Telesales

Location – City West, Dublin

Salary – 40K EURO

Company Overview

Our client is a leading international provider of technology infrastructure, applications and services. With five offices across Europe and the US they employ almost 80 people and revenues of 30 million euros. They are leading partners of Cisco, Microsoft and VM Ware.

Our client is looking to build a new lead generation team from their HQ in Dublin that will support new business, inside sales and client development.

Role Overview

We want to hear from you if you have the hunger and ambition to succeed in a very dynamic, international technology business.Ideally you will have at least 12 months experience in selling technology or technology services to enterprise clients.

Role requirements

  • Ideally 12 months experience in a sales role
  • Based in or near Dublin
  • Up for a challenge and a passion for sales

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Mitel MX-ONE Contract Engineer – Dublin

Title – Mitel MX-ONE Contract Engineer

Location – Dublin

Rate – Negotiable

Client – Our client is a small-medium sized Irish Systems Integrator specialising in: Telephony, Unified Communications, Contact Centre and Voice Applications.

Role – Our client has a number of upcoming projects that require a contract engineer that has installation and support capability with the Mitel MiVoice MX-ONE system. The projects are in Dublin and require onsite work so a willingness to travel Monday-Friday is needed.

Required certifications and experience:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Contract Engineer – Dublin

Title – Avaya Contract Engineer

Location – Dublin

Salary – Around €350-400 a day

Client – Our client is a Managed Services Provider in the telecommunications space.

Role – Our client has a requirement for an experienced Avaya Contract Engineer to do support and implementation work onsite for one of their clients.

Day to day responsibilities will be to manage operational requirements using the LanDesk service management tool within the ITIL service management framework.

Principal Accountabilities

  • Administration and management of the Avaya based Shared Telephony environment including adjunct systems such as call recording, CDR reporting, ACD reporting, UC applications.
  • Administration and management of Telephony MACs on Avaya Communication Manager.
  • Comply and adhere to key support processes.
  • Plan, develop, install and maintain the supported environment.
  • Design and Implementation of product enhancements to the Shared Telephony Environment.
  • Troubleshooting and problem resolution of the telephony environment.
  • Managing administrative duties, including ticket management and process documentation, effectively and in a proactive way.
    Advise on tools, best practices and methodologies.
    Comply and adhere to all support processes.
  • Develop and maintain support documentation in accordance with company standards.

Knowledge, Skills & Experience

  • Strong knowledge of Avaya Communication Manager 5/6 and Avaya Call Management System R16/R17
  • Knowledge of Avaya Session/System Manager, AES and call recording technologies.
  • Knowledge of voicemail systems and experience of supporting assorted adjunct systems integrated with Communication Manager.
  • Configuration and troubleshooting of ACD telephony call flows.
  • Experience of SIP trunks and Session Border Controllers.
  • Knowledge of ISDN, H.323 and SIP protocols.
  • Good knowledge of TCP/IP, DNS, DHCP
  • Experience working in an enterprise computing environment.
  • Working knowledge of Microsoft Operating Systems, Active Directory /DNS/TCPIP
  • Knowledge of customer service standards and procedures
  • Knowledge of ITIL processes and practices.
  • Knowledge of Project Management methodology
  • Demonstrable experience with pro-actively managing work and addressing and prioritising demands
  • Fluent in business English language – written and verbal
  • Experience managing workload and priorities without supervision, including an ability to balance multiple high priority requests

Knowledge and Experience of the following is desirable:

  • Cisco switches, routers and ASA firewalls
  • Configuration of VLANs and ACL’s in Cisco IOS and Nexus OS
  • Working knowledge of packet analyser tools for troubleshooting. eg: Wireshark
  • Checkpoint administration and configuration of VPN’s
  • Juniper SSL VPN
  • HP Network switches
  • McAfee IPS/IDS systems
  • RightFax

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Avaya Engineer – Dublin

Title – Avaya Engineer

Location – Dublin

Salary – Competitive

Client – Our client is a Dublin based Managed Services Provider in the telecommunications industry.

Role – Our client has a requirement for a Senior Avaya Engineer to join the technical support team as consultant to customers and a mentor for the Tier 1 and 2 engineers. The senior engineer will be expected to have wide technical knowledge but also be able to be client facing and interact with customers.

Deliverables and Output

The below list is not exhaustive and may be amended during the role scoping and interview process:

  • Mentor the Tier 1 and Tier 2 engineers on a day to day basis
  • This is an office based role so you are required to be based in the Dublin office 5 days a week
  • Take calls that have been logged from the lower tiers to offer technical advice to customers
  • Take meetings with customers to advise and consult on products they need or products they need to upgrade

Experience

  • Experience of working in the telecommunications industry 5+ years
  • Experience of leading a team of engineers is strongly preferred
  • Extensive knowledge of Avaya products
  • Must have Excel and other Microsoft applications knowledge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Junior Engineer – Dublin

Title – Junior Engineer (Telecommunications)

Location – Dublin, Ireland

Salary – Competitive

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – Our client is looking to bring on a Junior Engineer to add to their growing team. This role is an integral part of a growing company like Eyrco, as it ensures that a steady pipeline of internal talent is being built and maintained so as to ensure the long-term headcount requirements of the company is met. The function of this role is similar to an apprentice, in that you will be required to shadow a Senior Engineer and observe/help where necessary. This role will be ideally suited to someone young and ambitious, who has a passion for technology. A 3rd Level degree or diploma from a technical discipline is highly preferred. In addition to a 3rd Level Education, candidates must have the following:

  • Windows experience
  • Understanding of Networking
  • A genuine interest in IT and a willingness to learn
  • Team work
  • Willingness to travel throughout Ireland

This is a fantastic opportunity to come in at the bottom level of a company that is planning to double within three years and will be opening a UK office at the beginning of Q2 2016. The successful candidates will be working with the top technology vendors such as Avaya, NICE, Verint and Mitel. The training will be done through a combination of Senior Engineer shadowing, Internal Training and Vendor training.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!