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SD-WAN Project Manager – Leeds, UK

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Our client is a very exciting global systems integrator who are focused on helping clients deliver SD-WAN technology.

They are looking immediately for a Project Manager who will work with their clients to deliver SD-WAN technologies in a global capacity, and have an immediate large scale project ready to be delivered.

You have to have at least three years’ experience of delivering Global WAN projects, and obviously experiences with SD-WAN technology is a massive benefit. Experiences with Riverbed, Silver Peak or Aryaka would be looked on very favourably. If you need to Google search or ask what SD-WAN is, this isn’t a job for you!

Our client is based in Leeds, so ideally you will be based in the North East. They will consider applications from folks in the North West also, but you will need to be in the office probably for 2/3 days a week so travel has to be a consideration.

If you’re keen on working with a business who is setting standards in new technology, then you need to apply today! Hit apply on your right, call me on +353 87 298 1092 or email me on rob.magee@ingenio-global.com

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Process/Programme Manager- Contract, Dublin

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We are looking for a Process/Programme Manager to join our client, one of Ireland’s leading providers of Financial Services, on a 3 month contract.
As part of this role you will be responsible for supporting the delivery of a new digital platform which will be used to differentiate our clients value proposition versus the competition on three levels:
Instant: exceptionally fast, smooth processes, decisions and communication to customers)
Accessible: (‘always on’, 24/7)
Proactive: (personalized proposals and complete solutions that reach the customer in the right context).

Duties

  • There will be a 2 week discovery session with all stakeholders of the business, where you will be responsible for helping them understand the process and the steps which will be made to implement this new programme
  • You will lead the engagement with business users to define business process requirements
  • End to end process mapping and creation of authorisation and escalation points
  • Lead the delivery and execution of process and procedural change initiatives
  • Document issues raised & prepare solutions

    Process/Programme Manager will have experience in:
  • It is essential you know the Agile methodology from building out a BRD’s and taking the ethics of the user stories and using these from a process build perspective
  • Process design methodology
  • Experience in Process Transformation Programmes
  • Ability to work with stakeholders at all levels to analyse trends and issues, translating these into requirements
  • Strong knowledge of reporting tools
  • Proficient in Visio-essential
  • Strong communication skills

This contract role will start asap and pay a highly competitive day rate! Apply today and we will be in touch shortly.

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Linux Support Engineer-Dublin, Ireland

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A position exists for an experienced Linux / Support Engineer for our client, a Cyber Security Vendor based in Dublin.

Support Requirements:

It is expected that this Linux Support Engineer would provide support to managed ICT environments as part of the Secure Managed Services team. Troubleshooting skills are essential. It will also involve working directly with clients as required.

  • The Linux Support Engineer selected must be willing to broaden their skillsets through training both formal and self-driven as required.
  • The individual must display good interpersonal skills, this position will involve working as part of a service delivery team and project team as required.
  • This Linux Engineering position will involve both project (new builds) and also support of existing client builds.
  • Any additional knowledge / expertise in networking (firewalls, switches routers etc.) and Windows environments including Server and storage support is also welcomed and should be highlighted.

Desired Skills and Experience

Essential Skillsets:

Minimum Linux skills required:

  • Install and configure linux (Debian and/or RedHat preferred)
  • Configure networking, dns, routing
  • Manage users, permissions, remote access (ssh)
  • Configuration of Apache
  • Usage of SSL certificates
  • Scripting in bash

Desirable Skillsets:

  • SQL server, particularly Oracle or MySQL
  • Tomcat, JBoss
  • Cisco IOS
  • Perl, Python

An attractive benefits package is available to right Linux Support Engineer with the desired skills, qualifications and experience.

your-next-role

Avaya IP Office Engineer- Bristol, UK

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This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
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New: Service Management Centre Technical Specialist – London

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Job Title: Service Management Centre Technical Specialist (Data)

Location: Croydon, London

Contribution:

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Key accountabilities:

  • Provide a third tier engineering service and service management to enterprise and government customers within the following Voice and Data products / services, of which the following are key products:
    • 3Com Voice and Data products
    • Cisco Voice products
    • Cisco Routing and Switching Data products
    • Cisco Security products
    • Cisco Wireless products
  • Provide appropriate technical expertise / advice, support and mentoring to first and second tier SMC Analyst
  • Analyse customers’ existing LAN / WAN in order to implement or recommend system modifications / enhancements
  • Monitor, identify and resolve incidents involving enterprise and government services ensuring all defects are fully resolved with minimum service disruption to customers and within the customers SLA
  • Be part of appropriate and / or customer Change Advisory Board to ensure that all change approvals are submitted with correct technical information working within the boundaries of the customers own change control process
  • Responsibility to ensure that SMC knowledge base is updated with technical information (diagrams / processes) when services are added / updated by the appropriate business area along with information on incident fixes

Knowledge, Skills & Experience:

  • Attend training courses and attain a Professional skill level, quantifying by taking any associated tests or exams
  • Attain a professional level qualification e.g. Cisco CCNA and/or CCNP, CCVP, CCNP Voice, CCNP Security, CCNP Wireless or Microsoft equivalent NB: these qualifications must be kept current
  • Study and Pass Specialist Exams to attain Company Accreditation with manufacturers, which in turn would lead to the company receiving enhanced service, support, and product discounts
  • Detailed in-depth knowledge of LAN and WAN technologies with the capability to adapt as technology evolves

Influencing & Relationships:

  • Develop good relationship with client, external suppliers and resolving groups working closely with the Provisioning and Global Enterprise teams for projects, allocated work and faults, ensuring we meet customer deadlines and SLA’s
  • Good contributor to a team, building strong mutually supportive relationships with all relevant areas of the business
  • Provide support and assurance to line management and first and second line during Major incidents
  • Build and maintain a professional relationship with all customers, ensuring the customer values JT as their preferred partner of choice

Communication:

  • Continually promote our client’s capabilities and credibility
  • Control client calls to provide confidence and assurance
  • Encourage the use of best practice procedures and standards in and outside of department
  • Encourage feedback from clients on performance
  • Verbally communicate with people inside and outside the business, on a regular basis
  • Write correspondence, generally via email, on a regular basis e.g. requirements / information to others involved in projects, planned tasks, raising issues with suppliers, customers etc.
  • Write process documentation and reports
  • Must have a good understanding of the company’s strategic aims and marketing campaigns to be able to update customers when required
  • Share and collaborate information on faults and new installations

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!