your-next-role

Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
your-next-role

New: Pre-Sales Technical Consultant – London Bridge

Our Client a rapidly growing organisation are now seeking an experienced Technical Pre-Sales Consultant to work in their office based in South East London.

As a Pre-Sales Technical Consultant you will bridge the gap between the Sales Team and Technical/ Engineering Team. You will assist in the development of sales proposals and be responsible for presenting and differentiating product offerings at a technical level.

You will work closely with the sales team to design, propose, and close new deals/opportunities with customers.

Responsibilities:

  • Gathering and interpreting customer requirements.
  • Translating requirements into technical proposals that meet customer’s requirements
  • Liaising with engineers to develop professional proposals
  • Contributing to tender processes and producing professional proposals and go to market documents
  • To collaborate with the project teams ensuring an excellent customer experience from sale to delivery

Required Experience:

  • Must have 3 plus years’ experience in a Technical Presales Role
  • Must have experience with SIP and MPLS
  • Candidates need to come from a Telecommunications or Network Services background

Location: London bridge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Helpdesk Managed Service Engineer – Birmingham

Title – Helpdesk Managed Service Engineer

Location – Birmingham

Salary – 25k

Client – Our client is an industry leading Cyber Security Practice providing expert advice, solutions and support into mid – large companies in all UK markets and across the public sector.

Role – To provide efficient and effective technical services and support to our client base.

The Service Desk role encompasses the following specific tasks and is in order of anticipated focus:

  1. Ownership, troubleshooting and resolution of support calls within the SLA
  2. Co-ordination of remote sessions and support call updates with vendors
  3. On-site technical support for the Sales Team
  4. Service Desk Management of Calls and production of reports at month end
  5. 24×7 on-call cover on a rota basis
  6. Maintain Vendor Technical Accreditations as required by the company

The primary element is to provide Service Desk functions to the company’s clients for IT Security solutions.

Other responsibilities include:

  1. Assistance with maintaining the office IT infrastructure
  2. To undertake and complete all tasks and manage the call queues.
  3. Production of monthly Stats and SLA information for key accounts.
  4. Oversee the management of the Managed Services provided to clients
  5. Making Managed Service changes within a timely manner.

Skill Set Requirements Knowledge and Qualifications:

  • Check Point Firewall with CCSA, CCSE Certifications preferred.
  • A strong skill set in Check Point firewall is a mandatory requirement so a previous Service Desk environment supporting
  • Check Point would be an advantage.
  • Cisco Routing and switching or good understanding of networking – CCNA an advantage.
  • Other Firewall Manufacturer such as Stonesoft, McAfee, SonicWALL
  • Anti-Virus Products, especially Kaspersky
  • Two Factor Authentication products such as RSA, ActivID and CryptoCard
  • SIEM
  • Secure Remote Access
  • DLP
  • Web Security
  • Email Content Security
  • Intrusion Prevention
  • Endpoint Security

Team Responsibilities:
To regularly update team members as to the status of duties

Personal Administration:
To keep a list of all current tasks and manage with regard to Corporate Priorities and timescales.
To be responsible for the posting of all paperwork and electronic correspondence in relation to the post holders responsibilities to the network to ensure all team members have access.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Technical Consultant – Dublin

Job title: Technical Consultant

Location – Dublin, Ireland

Salary – Exceptional salary, bonus & benefits

Client – Our client is headquartered in Dublin, with offices in New York, London and Singapore. They are a wholly owned subsidiary of a US headquartered business with revenues of $8bn. They deliver the latest generation of Enterprise Data Management (EDM) solutions to financial organisations worldwide.

Role Overview – Our client is seeking an experienced Technical Consultant to join their team and work in a client facing, but hands on technical role. You will be acquisitive, curious, proactive and dynamic in character, and have a strong understanding in Python, Java and Oracle database.

Role and Responsibilities:

The successful candidate will;

  • Determine the Clients solution requirements
  • Design and implement enterprise solutions to meet the Clients requirements using BPL’s
  • Enterprise Data Management platform.
  • Work in a hands-on capacity on the integration and configuration of Client implementations
  • Liaise with the Client’s business analysts and BPL’s R&D teams.
  • Participation in testing (functional and performance) of Client solutions
  • Provide training and support for Clients technical teams

This role may also require travel to Client sites, where necessary.

Required Skills and Experience:

  • Bachelor’s degree in Computer Science or related technical discipline or equivalent
  • Minimum of 5 years’ experience as a Software Developer/IT Consultant, with demonstrable experience in designing and implementing financial services software solutions
  • Python or Java programming language; proven hands-on experience using python programming language in a commercial environment.
  • Proven experience using database technologies is essential;
  • Experience with Oracle 11g strongly preferred, other database experience an advantage
  • Extensive experience writing and tuning SQL and PL/SQL
  • Strong knowledge and experience using Java technologies is essential;
  • Configuring, deploying, monitoring and debugging Java distributed enterprise applications
  • Experience with using and configuring Java APIs (JMS, JNDI, JDBC etc.)
  • Knowledge of integration technologies / approaches (messaging, replication, services)
  • Experience of XML technologies (XML, XML Schema, XQuery, XSLT, XPath, SAX, DOM)
  • Strong analytical and problem solving skills
  • Strong oral and written communication and presentation skills
  • Professional manner

Knowledge & Experience of the following are a distinct advantage for the role, but not
essential;

  • Java coding experience
  • Source control, build and continuous integration tools an advantage (SVN, Ant, Maven,
    Jenkins)
  • Experience of Financial Services & Capital Markets sector
  • Knowledge of Vendor Pricing and Reference Data Feeds (Bloomberg, Reuters, IDC, SIX
    Telekurs, S&P, Fitch, Moody’s etc.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

WFO Presales Specialist

Our client a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business as a Workforce Optimisation Presales Specialist, assisting prospects and clients in the discovery and design phase.

Role overview You will design fit-for-purpose Workforce Management (WFM) and Workforce Optimisation (WFO) solutions for clients. You will be part of a brilliant team of technical experts to design integrated UC and Contact Centre solutions. You will help and assist commercial salespeople with technical expertise throughout the sales cycle, and will demonstrate Sabio’s WFO capability and thought leadership in the marketplace.

Responsibilities Commercial & Product Ownership

  • Responsible for providing the sales team with the necessary specialist expertise to enable them to sell Verint and Avaya Workforce Optimisation solutions
  • Ownership of the WFO project and support targets (net new project and support business)
  • Responsible for working with the business stakeholders to define additions and extensions to the WFO portfolio in order to ensure the proposition is relevant and compelling.
  • Responsible for delivering the agreed propositions to market and their associated commercial targets.

Core Presales Skills

  • Responsible for pricing WFO business
  • Responsible for ensuring project and support risk is managed
  • Responsible for the accurate production of Statements of Work which define the contractual scope of the solution.
  • Works with internal WFO delivery team to ensure accurate project scoping and expectation setting.
  • Act as the subject matter expert for appropriate product related enquiries.

Marketing:

  • Support marketing with knowledge and materials to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
  • Attend customer events in person or virtually to create the excitement for the product area – specifically with our association to the Professional Planning Forum.
  • Ability to support client relationships at a senior level to promote business benefits.

Desirable skills or experience:

  • Prior knowledge of Verint V7.8 – V11.1 WFO technology and Avaya WFO R10 – R12

Required skills or experience:

    • Strong pre-sales and commercial sales skills
    • Has strong experience of designing WFO solutions including;
    • Professional services for new systems and upgrades
    • Technology design for new systems and upgrades
    • Must possess a blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
    • Tenacity to seek a business and customer win / win solution
    • Comfortable working independently, requiring guidance in only the most complex situations.
    • Advanced problem solving skills
    • Strong customer service awareness
    • Technically accredited within network services discipline
    • Passion and drive for change
    • Continually seek methods to standardise and streamline sales and implementation processes driving these through to realise greater business efficiency
    • Possesses key characteristics associated with team work
    • Previously driven by metric and KPI’s
    • Creative ability to produce high quality content for marketing material
    • Excellent communication and documentation skills
    • Ability to co-ordinate a remote virtual team
    • Flexibility both in approach and availability
    • Communication: explains requirements/deliverables to a variety of audiences and ensures meaning is understood

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Technical Consultant – Voice

Job title: Senior Technical Consultant

Location – Within commutable distance to Milton Keynes

Salary – To £60k plus company benefits

Client – Our client is a leading BPO and technology solution provider specializing in customer experience and customer interactions. They focus on people, process and technology to create exceptional customer experiences.

Role Outline – The purpose of this position will be to design, drive, implement and improve on existing and proposed Technology Solutions and be responsible for the transition of these solutions to the Channel Service and Technology teams.

They will also support escalated problem management (at expert level) and establish a track record of exceptional performance with regards to a combination of technical, service and business ability.

Deliverables and Output:

Key headline deliverables are;

  1. Infrastructure Design and Development
  2. Technical Support
  3. Business Development

Experience:

In depth Knowledge of Contact Centre Technologies including;

  • AVAYA Call Manager, CMS, IQ, Messaging, Experience Portal, WFO Suite, Dialer, Session Manager, Sipera, Media Gateway.
  • Knowledge of LAN, WAN and SecurityKnowledge of Virtualisation technologies such as VMWare and Hyper V and Storage Area Network such as EMC and Netapp.
  • Knowledge of TCP/IP and protocols such as SIP, H323, SMTP, FTP, SSH, HTTP, SSL.
  • Professional AVAYA on voice and call centre technologies or equivalent experience.
  • Minimum of 6 years experience in advanced technology solution architecture of call centres.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Sales Engineer (Mobile Application Development) – London

Job title: Sales Engineer (Mobile Application Development)

Location – London, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in 2011, they are a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Europe and Buenos Aires. Over 600,000 developers and over 30,000 customers use their technology because they provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

Role Outline – Our client is looking for experienced Platform Sales Engineers who are as passionate about customers as they are about technology. You will be on the front line engaging with developers and engineers on the customer side, helping them understand the technology portfolio, as well as serve as a trusted consultant and thought leader around everything regarding mobility. Every step of the way you will delight customers and exceed their expectations.

In this customer-facing sales role you will help potential customers to build great apps and make full use of our technology. If you have an engineering background, love to build apps in your spare time or want a more business focused career, becoming a Sales Engineer is a fantastic opportunity. This is an exciting, high visibility position where your contributions will directly contribute to success!

Key Responsibilities:

  • Able to fulfil monthly personal sales quota and manage an average of 200 business opportunities at any given time
  • Follow up with new prospective users who have technical questions, understand their requirements, educate them and ensure that they purchase the platform and have a successful experience with it.
  • Engage with existing customers to ensure they have everything they need to build great mobile apps
  • Be our customers’ voice within our client’s organization; their goal is to build the best possible developer platform, and it will be the responsibility of the Sales Engineer to find out what customers need from us in order to be more successful

Key Skills:

  • Current or previous experience as a Sales Engineer or Evangelist at a software company
  • Experience with Java, C#/.NET, MonoTouch and Mono for Android is a plus
  • Strong technical knowledge; a programming background is ideal as you will be interacting with developers on a daily basis
  • Prior experience building mobile apps on iOS, Android, or Windows a huge plus
  • A love of helping other people solve problems and a passion for sharing your knowledge and experience to help others succeed.
  • Familiarity with the ecosystem of mobile tools, APIs, frameworks a plus
  • Eager to learn new technologies, always up to date before your peers on what’s new
  • Excellent written and oral communication skills; with the ability to make technical topics easy to understand, on the phone and over email
  • Comfortable in a fast-paced start-up environment
  • Results-oriented; willing to do whatever it takes to get the job done

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Presales Architect (Avaya Aura CM) – UK

Job title: Senior Presales Architect (Avaya Aura CM)

Location – South East (UK)

Salary – From £65,000-£75000 plus bonus & benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to add a Senior Presales Architect to their global presales team. The ideal candidate will have at least five years presales, solution architecture or TDA experience in the Avaya Aura Communication Manager portfolio of products. The role will be based in the South East between our client’s office in London and home based.

Specific requirements & experience in the following is required:

  • Have a MINIMUM 5 years experience working for a system integrator/service provider
  • Hold a valid/current Avaya Design (APDS) certification
  • Have detailed experience of Avaya’s Solution Design (ASD) tool
  • Demonstrate an ability to produce strong documentation that will be client facing
  • Be able to present technical solutions and business benefits in front of clients and/or prospects

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Software Licensing Analyst – London/Croydon

Job title: Software Licensing Analyst

Location – London/Croydon

Salary – £32-42k plus bonus

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline – This role with be responsible for managing contracts and software licences and also ensuring the business is fully aware of its financial and service commitments. One of their first tasks will be to implement and manage a software license compliance programme that supports growth, delivers financial efficiency and supports excellent customer service. We would like someone who has minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business as well as experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management. The successful candidate will demonstrate an understanding of complex partner contractual structures and frameworks and have a strong understanding of CRM.

Requirements:

  • A Level in Maths & English grade 3
  • Minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business.
  • Experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management.
  • Demonstrate an understanding of complex partner contractual structures and frameworks
  • Strong understanding of Customer Relationship Management
  • Computer literate in MS Office Applications & Database software
  • Accurate and methodical approach with good numerical skills

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!