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New: Enterprise Solutions Architect – Croydon, London

Job Title: Enterprise Solutions Architect

Location: Burnley

One of our major clients is looking expand their team with an Enterprise Solutions Architect to work within the Enterprise Solution Design team responsible for defining Enterprise customer business requirements and providing technical design solutions to meet and exceed these requirements.  The candidate will also work closely with the Major Bids Team and Global sales teams to provide technology-based ICT solutions, to existing and new clients

Duties:

  • Attend client site meetings ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the client requirements
  • Provide written proposals and statement of works with options to meet the client’s requirement, containing defined hardware and software, services and support costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within the client’s best practices.
  • Create high level designs and work with assigned Project Manager, Deployment or Support teams to further detail the low level solution design as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agreed standards to meet the stated deliverables.
  • Seek, obtain and carryout peer design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Skill set:

  • Must hold hardware/software manufacturer certified professional Design qualifications in Avaya voice and/or Cisco routing & switching and/or security
  • VMware manage certification
  • ITIL v3 Foundation & Design function current certification
  • Experience in developing, shaping & managing IT infrastructure outsourced solutions
  • Experience in consultative sales and communicating value propositions
  • Experience in constructing comprehensive quotes, proposals and SoW.
  • Experience with networking tools and resources.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Presales Solution Architect – Homebased

Job title: Presales Solution Architect

Location – Homebased role, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business and play a key role in the design & delivery of complex projects to their prospect and client base.

Role Overview – The Presales Solution Architect (Pre-SA) provides technical presales support to the Commercial Team in their pursuit and development of sales opportunities.

This Pre-SA role will be required to work alongside the Account Management team, building a strong technical and operational understanding of a number of accounts, and serving as a primary source of technical and product consultancy, design and pricing for the nominated Account Manager(s) and client.

Responsibilities:

  • Act as focal point for new [multi-technology] opportunities
  • Ensure that all technical input required from the pre-sales teams for tender and bid responses is provided in a timely manner, coordinating the technical elements of bid/tender response to ensure that there are no gaps or overlaps.
  • Support pre-sales initiatives by attending meetings with the customer, supporting the preparation of customer demos and delivering technical presentations.
  • Act as Technical Design Authority for specific named accounts. Support these named accounts with roadmap updates and account plans as appropriate.
  • Work with fellow presales specialists to integrate their designs into a single multi-technology solution with end-to-end functionality that meets the client’s business requirements
  • Conduct technical risk assessments using experience, analysis, simulation and research. Identify major technical risks and issues and recommend mitigation options.
  • The preparation of multi-technology Statements of Work (SoWs) by integrating each technology’s SoW into a single SoW for the overall solution.
  • Participate in strategic account planning teams for the client.
  • Undertake activities to identify opportunities for Sabio. They will work with the Technical Presales Specialists to identify and address any threats and opportunities, and align product and services portfolio to meet clients’ business requirements.
  • Develop Sabio-Vendor relationships as necessary to ensure technical skills are up to date and also to enhance broader client-Vendor alignment and relationship outside of immediate role.

Required skills or experience:

  • Experience of working in the Contact Centre and Unified Communication arenas, and additional experience supporting the design and sale of these solutions
  • Well-rounded and up to date knowledge Avaya Aura call centre and UC technologies and call recording technologies
  • Understanding of the technical marketplace in which they operate
  • Understanding of the operational challenges customers face within this arena
  • Detailed knowledge of products sold in the technical area, with ability to design solutions at a conceptual level and detailed level, and define their pricing
  • Ability to transfer abstract, vague or complex business and project requirements into achievable technical solutions.
  • Excellent verbal and written communications skills
  • Good presentation and facilitation skills, especially in presenting and communicating technical solutions to all levels of an organisation, from technologists to executives
  • Proven track record in planning and implementing change
  • Developed interpersonal skills with the ability to develop strong client relationships, ability to lead and engage project teams, peers and coach colleagues.
  • Analytical skills and proven ability to work with a client to understand requirements and define appropriate solutions.
  • Experience with estimation methodologies and processes, ability to estimate project work, project delivery and overall project costs
  • Excellent time management skills – ability to meet deadlines
  • Commitment to continuous learning and willingness to develop and share intellectual capital
  • Commitment to exceptional customer service

Desirable skills or experience:

  • Exposure and understanding of best of breed Workforce Optimisation and Management technologies
  • Understanding of core CTI concepts
  • Exposure to Multi-channel technologies

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

WFO Presales Specialist

Our client a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business as a Workforce Optimisation Presales Specialist, assisting prospects and clients in the discovery and design phase.

Role overview You will design fit-for-purpose Workforce Management (WFM) and Workforce Optimisation (WFO) solutions for clients. You will be part of a brilliant team of technical experts to design integrated UC and Contact Centre solutions. You will help and assist commercial salespeople with technical expertise throughout the sales cycle, and will demonstrate Sabio’s WFO capability and thought leadership in the marketplace.

Responsibilities Commercial & Product Ownership

  • Responsible for providing the sales team with the necessary specialist expertise to enable them to sell Verint and Avaya Workforce Optimisation solutions
  • Ownership of the WFO project and support targets (net new project and support business)
  • Responsible for working with the business stakeholders to define additions and extensions to the WFO portfolio in order to ensure the proposition is relevant and compelling.
  • Responsible for delivering the agreed propositions to market and their associated commercial targets.

Core Presales Skills

  • Responsible for pricing WFO business
  • Responsible for ensuring project and support risk is managed
  • Responsible for the accurate production of Statements of Work which define the contractual scope of the solution.
  • Works with internal WFO delivery team to ensure accurate project scoping and expectation setting.
  • Act as the subject matter expert for appropriate product related enquiries.

Marketing:

  • Support marketing with knowledge and materials to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
  • Attend customer events in person or virtually to create the excitement for the product area – specifically with our association to the Professional Planning Forum.
  • Ability to support client relationships at a senior level to promote business benefits.

Desirable skills or experience:

  • Prior knowledge of Verint V7.8 – V11.1 WFO technology and Avaya WFO R10 – R12

Required skills or experience:

    • Strong pre-sales and commercial sales skills
    • Has strong experience of designing WFO solutions including;
    • Professional services for new systems and upgrades
    • Technology design for new systems and upgrades
    • Must possess a blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
    • Tenacity to seek a business and customer win / win solution
    • Comfortable working independently, requiring guidance in only the most complex situations.
    • Advanced problem solving skills
    • Strong customer service awareness
    • Technically accredited within network services discipline
    • Passion and drive for change
    • Continually seek methods to standardise and streamline sales and implementation processes driving these through to realise greater business efficiency
    • Possesses key characteristics associated with team work
    • Previously driven by metric and KPI’s
    • Creative ability to produce high quality content for marketing material
    • Excellent communication and documentation skills
    • Ability to co-ordinate a remote virtual team
    • Flexibility both in approach and availability
    • Communication: explains requirements/deliverables to a variety of audiences and ensures meaning is understood

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Technical Consultant – Voice

Job title: Senior Technical Consultant

Location – Within commutable distance to Milton Keynes

Salary – To £60k plus company benefits

Client – Our client is a leading BPO and technology solution provider specializing in customer experience and customer interactions. They focus on people, process and technology to create exceptional customer experiences.

Role Outline – The purpose of this position will be to design, drive, implement and improve on existing and proposed Technology Solutions and be responsible for the transition of these solutions to the Channel Service and Technology teams.

They will also support escalated problem management (at expert level) and establish a track record of exceptional performance with regards to a combination of technical, service and business ability.

Deliverables and Output:

Key headline deliverables are;

  1. Infrastructure Design and Development
  2. Technical Support
  3. Business Development

Experience:

In depth Knowledge of Contact Centre Technologies including;

  • AVAYA Call Manager, CMS, IQ, Messaging, Experience Portal, WFO Suite, Dialer, Session Manager, Sipera, Media Gateway.
  • Knowledge of LAN, WAN and SecurityKnowledge of Virtualisation technologies such as VMWare and Hyper V and Storage Area Network such as EMC and Netapp.
  • Knowledge of TCP/IP and protocols such as SIP, H323, SMTP, FTP, SSH, HTTP, SSL.
  • Professional AVAYA on voice and call centre technologies or equivalent experience.
  • Minimum of 6 years experience in advanced technology solution architecture of call centres.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Sales Engineer (Mobile Application Development) – London

Job title: Sales Engineer (Mobile Application Development)

Location – London, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in 2011, they are a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Europe and Buenos Aires. Over 600,000 developers and over 30,000 customers use their technology because they provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

Role Outline – Our client is looking for experienced Platform Sales Engineers who are as passionate about customers as they are about technology. You will be on the front line engaging with developers and engineers on the customer side, helping them understand the technology portfolio, as well as serve as a trusted consultant and thought leader around everything regarding mobility. Every step of the way you will delight customers and exceed their expectations.

In this customer-facing sales role you will help potential customers to build great apps and make full use of our technology. If you have an engineering background, love to build apps in your spare time or want a more business focused career, becoming a Sales Engineer is a fantastic opportunity. This is an exciting, high visibility position where your contributions will directly contribute to success!

Key Responsibilities:

  • Able to fulfil monthly personal sales quota and manage an average of 200 business opportunities at any given time
  • Follow up with new prospective users who have technical questions, understand their requirements, educate them and ensure that they purchase the platform and have a successful experience with it.
  • Engage with existing customers to ensure they have everything they need to build great mobile apps
  • Be our customers’ voice within our client’s organization; their goal is to build the best possible developer platform, and it will be the responsibility of the Sales Engineer to find out what customers need from us in order to be more successful

Key Skills:

  • Current or previous experience as a Sales Engineer or Evangelist at a software company
  • Experience with Java, C#/.NET, MonoTouch and Mono for Android is a plus
  • Strong technical knowledge; a programming background is ideal as you will be interacting with developers on a daily basis
  • Prior experience building mobile apps on iOS, Android, or Windows a huge plus
  • A love of helping other people solve problems and a passion for sharing your knowledge and experience to help others succeed.
  • Familiarity with the ecosystem of mobile tools, APIs, frameworks a plus
  • Eager to learn new technologies, always up to date before your peers on what’s new
  • Excellent written and oral communication skills; with the ability to make technical topics easy to understand, on the phone and over email
  • Comfortable in a fast-paced start-up environment
  • Results-oriented; willing to do whatever it takes to get the job done

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Presales Architect (Avaya Aura CM) – UK

Job title: Senior Presales Architect (Avaya Aura CM)

Location – South East (UK)

Salary – From £65,000-£75000 plus bonus & benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to add a Senior Presales Architect to their global presales team. The ideal candidate will have at least five years presales, solution architecture or TDA experience in the Avaya Aura Communication Manager portfolio of products. The role will be based in the South East between our client’s office in London and home based.

Specific requirements & experience in the following is required:

  • Have a MINIMUM 5 years experience working for a system integrator/service provider
  • Hold a valid/current Avaya Design (APDS) certification
  • Have detailed experience of Avaya’s Solution Design (ASD) tool
  • Demonstrate an ability to produce strong documentation that will be client facing
  • Be able to present technical solutions and business benefits in front of clients and/or prospects

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Software Licensing Analyst – London/Croydon

Job title: Software Licensing Analyst

Location – London/Croydon

Salary – £32-42k plus bonus

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline – This role with be responsible for managing contracts and software licences and also ensuring the business is fully aware of its financial and service commitments. One of their first tasks will be to implement and manage a software license compliance programme that supports growth, delivers financial efficiency and supports excellent customer service. We would like someone who has minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business as well as experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management. The successful candidate will demonstrate an understanding of complex partner contractual structures and frameworks and have a strong understanding of CRM.

Requirements:

  • A Level in Maths & English grade 3
  • Minimum 2 years’ experience in managing complex licensing structure in at least one of the following OEM: Cisco, Avaya, Mitel, Talk Talk Business.
  • Experience in assessing and implementing an improvement programme ideally focused on Contract / Licensing management.
  • Demonstrate an understanding of complex partner contractual structures and frameworks
  • Strong understanding of Customer Relationship Management
  • Computer literate in MS Office Applications & Database software
  • Accurate and methodical approach with good numerical skills

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!