IT Service Delivery Manager – Louth, Ireland

Do you want to work for one the leading UK and Irish bookmaker?

My client a high profile gaming company based in the UK and Ireland are looking for an IT Service Delivery Manager.

They are looking for somebody with:

  • 5 – 10 years in IT delivery, solutions implementation, project management and operations management.
  • 5 years experience in delivering IT Service Management (ITSM)
  • Knowledge of ISO20000 and CMMI

If this sounds like something you would be interested in and you would be right for the role!


Contact Niamh on +353 87 256 0242 or email:


Implementation Consultant – Dublin

Our client are a US headquartered business, who have in the last 12 months landed in Europe, and are looking to massively disrupt the Cloud/SaaS/Artificial Intelligence space.

 They have asked me to help them find an Implementation Consultant 

 The role of the Implementation Consultant is to manage the end to end process from point of sale, through to launch. With three KEY parts:

  1.  Project Management
  2. Consultancy
  3. Technical Implementer

 Responsibilities and Duties

  • Ensure a smooth transition from Sales to Implementation
  • Creation and Management of projects 
  • Managing relationships with customers and Deal with any issues immediately, managing any risks and issues effectively to avoid escalation
  • Installing platforms as well as providing all technical support and expertise

 Qualifications and Skills

  • Strong knowledge of sales operations, processes, metrics, and management techniques
  • Experience using or implementing Microsoft Dynamics 
  • Strong Project Management skills
  • Experience of SAAS software implementations

 If this sounds like something you would be interested in please  APPLY TODAY!

 Contact Niamh on +353 87 256 0242 or  email: niamh.connolly

Engagement Manager (Project Manager)

Our client, a UK and Ireland enterprise software solutions and services company are looking for an Engagement Manager (Project Manager) to join their team in Dublin.

Day to day responsibilities;

  • IT business systems consultancy
  • Deliver cloud-based, Sales & Service solutions
  • Full project management from pre-sales consultation to implementation

If you have experience managing large scale projects in the digital transformation space, then we have the job for you!

Opportunity to work with big names in the Irish enterprise market with fantastic remuneration package.

If this role is of interest to you, get in touch today!


New: Avaya Project Manager – Chicago, US

Job Title: Avaya Project Manager

Job Type: Full-time

Salary: $90,000.00 /year

Job Location: Chicago, IL

Required education: Bachelor’s

Required experience: Project Management: 3 years

Company: International Telecom organisation is currently looking to recruit Project Managers x 3 in Chicago or Boston.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Candidate Skill Set:

  • 3-5 years’ Technical Infrastructure (IT/Telco) project delivery experience
  • 3-5 years’ experience of IT/Data/Voice deployments
  • Project Management PMP accreditation desirable
  • Excellent administration and organisation skills with ‘eye’ for detail
  • Excellent verbal and written communication skills
  • Confident use of MS Office

Day 2 day duties:

  • Ensure project plans are created, approved internally and agreed with client to ensure fastest delivery within pre-identified scope parameters (time/cost/quality).
  • Incorporate high level minimum milestones re programme methodology
  • Establish, document and gain approval for the required Project Structure (externally and internally) encompass resource required to enable project delivery
  • Look for ways to add value for customers and client, accelerate delivery, improve on all elements of scope without adversely impacting cost/timeline/quality
  • Ensure changes delivered on site to customers are planned in advance, documented, technically verified, approved and communicated in complete adherence to customers’ change mechanisms
  • Manage 3rd party suppliers involved in project delivery and delivery of operational services to ensure clients standards are maintained
  • Identify/document/escalate/track risks, issues, dependencies and assumptions through the Risk & Issue Register mechanism, with requisite WS/customer stakeholder to ensure appropriate management
  • Raise purchase orders, booking internal client resource
  • Update budget info including budget to actuals
  • Ensure all project customer or internal meetings are well prepared, documented and tracked, record key decisions and circulate as per agreed communication mechanisms
  • Ensure document controls are in place and kept updated
  • Work with customer and designer/architect to identify and document requirements to be translated into effective customer solutions
  • Identify problems, manage issues and identify where waste can be removed from process steps, ensure process consistency across end-to-end business hierarchies
  • Identify where process and/or procedural changes can provide end-to-end solutions
  • Perform required close-down activities including (openly) identifying lessons learnt

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


SD-WAN Project Manager – Leeds, UK

Our client is a very exciting global systems integrator who are focused on helping clients deliver SD-WAN technology.

They are looking immediately for a Project Manager who will work with their clients to deliver SD-WAN technologies in a global capacity, and have an immediate large scale project ready to be delivered.

You have to have at least three years’ experience of delivering Global WAN projects, and obviously experiences with SD-WAN technology is a massive benefit. Experiences with Riverbed, Silver Peak or Aryaka would be looked on very favourably. If you need to Google search or ask what SD-WAN is, this isn’t a job for you!

Our client is based in Leeds, so ideally you will be based in the North East. They will consider applications from folks in the North West also, but you will need to be in the office probably for 2/3 days a week so travel has to be a consideration.

If you’re keen on working with a business who is setting standards in new technology, then you need to apply today! Hit apply on your right, call me on +353 87 298 1092 or email me on


Process/Programme Manager- Contract, Dublin

We are looking for a Process/Programme Manager to join our client, one of Ireland’s leading providers of Financial Services, on a 3 month contract.
As part of this role you will be responsible for supporting the delivery of a new digital platform which will be used to differentiate our clients value proposition versus the competition on three levels:
Instant: exceptionally fast, smooth processes, decisions and communication to customers)
Accessible: (‘always on’, 24/7)
Proactive: (personalized proposals and complete solutions that reach the customer in the right context).


  • There will be a 2 week discovery session with all stakeholders of the business, where you will be responsible for helping them understand the process and the steps which will be made to implement this new programme
  • You will lead the engagement with business users to define business process requirements
  • End to end process mapping and creation of authorisation and escalation points
  • Lead the delivery and execution of process and procedural change initiatives
  • Document issues raised & prepare solutions

    Process/Programme Manager will have experience in:
  • It is essential you know the Agile methodology from building out a BRD’s and taking the ethics of the user stories and using these from a process build perspective
  • Process design methodology
  • Experience in Process Transformation Programmes
  • Ability to work with stakeholders at all levels to analyse trends and issues, translating these into requirements
  • Strong knowledge of reporting tools
  • Proficient in Visio-essential
  • Strong communication skills

This contract role will start asap and pay a highly competitive day rate! Apply today and we will be in touch shortly.


New: Delivery Project Manager – Jersey

Are you an established Project Manager who would love the opportunity to work on a great holiday destination? Then read on! We are currently recruiting for an International Telecom organisation who are looking to recruit 2 Delivery Project Managers.

My client are a well established multinational organisation with over 120 years experience  within the industry and a global reach that extends  through 4 continents. Based in the very prestigious  destination of Jersey on the Channel Islands, they are offering to the lucky candidate the opportunity to work in a Project Management position in which they provide a full relocation permit and competitive salary structure.

Skill Set:

  • Minimum 3 years’ Technical Infrastructure (IT/Telco) Project delivery experience
  • Must attain Prince2 foundation accreditation or equivalent
  • Prince2 Practitioner accreditation would be advantageous
  • ITIL accreditation would be advantageous
  • Excellent administration and organisation skills
  • Excellent verbal and written communication skills
  • Must have a proactive and flexible attitude to work
  • Must have a good working knowledge of Outlook, Microsoft Office and MS Project
  • Knowledge of Sage and SharePoint would be advantageous
  • Manage project teams including multiple internal departments and partners across international locations
  • Excellent analytical skills and the ability to quickly identify the root cause of bottle necks, identify solutions and escalate when necessary.

Support other Project Managers / Service Transition Manager during periods of absence.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Project Manager – Ireland, Dublin

Are you living in Ireland? Are you a great Project Manager? Do you have Contact Centre experience?

If yes to all of the above we may have the opportunity you have been waiting for. My client is a fast growing supplier of cloud based Contact Centre and Cloud PBX solutions. With over 16 years experience in the market, my client has been at the top of the leader board as the internet has grown to its full success. My client prides themselves on being a customer driven company leading the way to the future.

You would be working as a Project Manager in a contract role in Ireland. The role will specifically be based in Dublin where you would manage the delivery of Cloud Contact Centre deployments as well as other smaller projects. You would also manage customers teams and partners to drive projects through to successful completion.

Certifications in Project Management are essential (Prince2 or PMI) as well as experience as a Contractor. A proven track record of your delivery of call centre projects is also necessary.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Cloud Connectivity Product Manager – London

Job Title: Cloud Connectivity Product Manager

Location: London

Job Description:  This role is a unique opportunity to lead and grow our client’s global orchestration and software defined connectivity services.

It’s an innovative but challenging role, building our contribution to the global cloud eco-system connectivity layer and its related telecommunications services, but one that is highly rewarding.

We are looking for an experienced data communications orientated product manager who brings a silicon valley mentality to telecoms, innovating and creating new application services and markets through the next generation of connectivity, taking charge of the creation, development and success of new services, managing the entire product line life cycle and its virtual team. We are looking for someone who possess a unique blend of business and technical savviness.

You will be working with world leading CSP and PaaS providers to enabling global on demand connectivity services, whilst building new and exciting layers to our connectivity offer.

You will be responsible for service success, defining features and performance criteria, ensuring we deliver what we promise, working with sales to drive commercial success.

** Overall, we need you to be team orientated, customer focused and highly motivated.

Essential Requirements:

At least 5 years of telecommunications product management experience in network and data centre services for wholesale and enterprise markets.
A data background in Ethernet is a must.
Demonstrable experience successfully building and delivering go-to-market plans, delivering product descriptions and presentation materials for external and internal use.
Desirable Requirements:

  • A knowledge of orchestration and application layers is highly desirable.
  • Experience working with AWS and other Cloud Service Providers is highly desirable
  • A good knowledge of the telecommunications market, technologies and up and coming trends.

Salary: 70 – 80K + Healthcare & Pension

Our Client is part of an exploding cloud and connectivity industry, with connections to Silicon Valley and next generation global communications technologies.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Voice Architect – Central London

Title: Voice Architect

Salary: Up to £60,000

Locations: Central London

Client: Our client pioneers an innovative high speed internet service which provides clients with the optimum network solutions. They are an independent telecommunications carrier who do not tie to relationships with single suppliers, because of this they are able to create bespoke solutions that will allow each individual client to have flexibility in whatever they need.

They believe in doing everything possible to ensure their clients receive a level of service that they won’t experience anywhere else.

Role Overview:

Our client is rapidly expanding and because of this they are looking to build out their services that they can offer. Because of this they are looking to build an in house SIP platform to be based on Oracle hardware.

In this role you will be responsible for the design, delivery, implementation and sales success of our client’s voice proposition. The voice proposition will ideally be focused on SIP and hosted voice applications (VoIP) rather than mobile or traditional voice.

The Voice Architect will work with 3rd party contractors and internal resources to deliver a world class voice solution that our client can sell to existing and new customers.

The candidate that they are looking for will ideally be very knowledgeable about the voice industry, products available, and competitor landscape. This knowledge will be used to ensure the product design and subsequent sales effort is quick and thorough to ensure customer experience and uptake is maximised.

You will be required to:

  • Prepare and Oversee design, build and go to market strategy for the voice service
  • Oversee rollout of solution and lease with business heads to ensure lead times and expectations are met
  • Legal, Cost an process documents are created and held within the specific departments
  • Create a training programme for all other teams in the business
  • Weekly reports to the Sales Director
  • Work with the marketing team to develop for to market strategies and support with technical documentation and information to support the plan
  • Maintenance and upkeep once the platform is implemented

Skills and Desirable:

Within this role you will be expected to have:

  • A proven ability to manage projects and deliver to targets
  • Ability to design and create products for consumption by a sales team
  • The ability to scope projects to the development team
  • A proven track record in delivering against targets and deadlines

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!