Engagement Manager (Project Manager)

Our client, a UK and Ireland enterprise software solutions and services company are looking for an Engagement Manager (Project Manager) to join their team in Dublin.

Day to day responsibilities;

  • IT business systems consultancy
  • Deliver cloud-based, Sales & Service solutions
  • Full project management from pre-sales consultation to implementation

If you have experience managing large scale projects in the digital transformation space, then we have the job for you!

Opportunity to work with big names in the Irish enterprise market with fantastic remuneration package.

If this role is of interest to you, get in touch today!


New: Avaya Project Manager – Chicago, US

Job Title: Avaya Project Manager

Job Type: Full-time

Salary: $90,000.00 /year

Job Location: Chicago, IL

Required education: Bachelor’s

Required experience: Project Management: 3 years

Company: International Telecom organisation is currently looking to recruit Project Managers x 3 in Chicago or Boston.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Candidate Skill Set:

  • 3-5 years’ Technical Infrastructure (IT/Telco) project delivery experience
  • 3-5 years’ experience of IT/Data/Voice deployments
  • Project Management PMP accreditation desirable
  • Excellent administration and organisation skills with ‘eye’ for detail
  • Excellent verbal and written communication skills
  • Confident use of MS Office

Day 2 day duties:

  • Ensure project plans are created, approved internally and agreed with client to ensure fastest delivery within pre-identified scope parameters (time/cost/quality).
  • Incorporate high level minimum milestones re programme methodology
  • Establish, document and gain approval for the required Project Structure (externally and internally) encompass resource required to enable project delivery
  • Look for ways to add value for customers and client, accelerate delivery, improve on all elements of scope without adversely impacting cost/timeline/quality
  • Ensure changes delivered on site to customers are planned in advance, documented, technically verified, approved and communicated in complete adherence to customers’ change mechanisms
  • Manage 3rd party suppliers involved in project delivery and delivery of operational services to ensure clients standards are maintained
  • Identify/document/escalate/track risks, issues, dependencies and assumptions through the Risk & Issue Register mechanism, with requisite WS/customer stakeholder to ensure appropriate management
  • Raise purchase orders, booking internal client resource
  • Update budget info including budget to actuals
  • Ensure all project customer or internal meetings are well prepared, documented and tracked, record key decisions and circulate as per agreed communication mechanisms
  • Ensure document controls are in place and kept updated
  • Work with customer and designer/architect to identify and document requirements to be translated into effective customer solutions
  • Identify problems, manage issues and identify where waste can be removed from process steps, ensure process consistency across end-to-end business hierarchies
  • Identify where process and/or procedural changes can provide end-to-end solutions
  • Perform required close-down activities including (openly) identifying lessons learnt

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


SD-WAN Project Manager – Leeds, UK

Our client is a very exciting global systems integrator who are focused on helping clients deliver SD-WAN technology.

They are looking immediately for a Project Manager who will work with their clients to deliver SD-WAN technologies in a global capacity, and have an immediate large scale project ready to be delivered.

You have to have at least three years’ experience of delivering Global WAN projects, and obviously experiences with SD-WAN technology is a massive benefit. Experiences with Riverbed, Silver Peak or Aryaka would be looked on very favourably. If you need to Google search or ask what SD-WAN is, this isn’t a job for you!

Our client is based in Leeds, so ideally you will be based in the North East. They will consider applications from folks in the North West also, but you will need to be in the office probably for 2/3 days a week so travel has to be a consideration.

If you’re keen on working with a business who is setting standards in new technology, then you need to apply today! Hit apply on your right, call me on +353 87 298 1092 or email me on rob.magee@ingenio-global.com


Process/Programme Manager- Contract, Dublin

We are looking for a Process/Programme Manager to join our client, one of Ireland’s leading providers of Financial Services, on a 3 month contract.
As part of this role you will be responsible for supporting the delivery of a new digital platform which will be used to differentiate our clients value proposition versus the competition on three levels:
Instant: exceptionally fast, smooth processes, decisions and communication to customers)
Accessible: (‘always on’, 24/7)
Proactive: (personalized proposals and complete solutions that reach the customer in the right context).


  • There will be a 2 week discovery session with all stakeholders of the business, where you will be responsible for helping them understand the process and the steps which will be made to implement this new programme
  • You will lead the engagement with business users to define business process requirements
  • End to end process mapping and creation of authorisation and escalation points
  • Lead the delivery and execution of process and procedural change initiatives
  • Document issues raised & prepare solutions

    Process/Programme Manager will have experience in:
  • It is essential you know the Agile methodology from building out a BRD’s and taking the ethics of the user stories and using these from a process build perspective
  • Process design methodology
  • Experience in Process Transformation Programmes
  • Ability to work with stakeholders at all levels to analyse trends and issues, translating these into requirements
  • Strong knowledge of reporting tools
  • Proficient in Visio-essential
  • Strong communication skills

This contract role will start asap and pay a highly competitive day rate! Apply today and we will be in touch shortly.


New: Delivery Project Manager – Jersey

Are you an established Project Manager who would love the opportunity to work on a great holiday destination? Then read on! We are currently recruiting for an International Telecom organisation who are looking to recruit 2 Delivery Project Managers.

My client are a well established multinational organisation with over 120 years experience  within the industry and a global reach that extends  through 4 continents. Based in the very prestigious  destination of Jersey on the Channel Islands, they are offering to the lucky candidate the opportunity to work in a Project Management position in which they provide a full relocation permit and competitive salary structure.

Skill Set:

  • Minimum 3 years’ Technical Infrastructure (IT/Telco) Project delivery experience
  • Must attain Prince2 foundation accreditation or equivalent
  • Prince2 Practitioner accreditation would be advantageous
  • ITIL accreditation would be advantageous
  • Excellent administration and organisation skills
  • Excellent verbal and written communication skills
  • Must have a proactive and flexible attitude to work
  • Must have a good working knowledge of Outlook, Microsoft Office and MS Project
  • Knowledge of Sage and SharePoint would be advantageous
  • Manage project teams including multiple internal departments and partners across international locations
  • Excellent analytical skills and the ability to quickly identify the root cause of bottle necks, identify solutions and escalate when necessary.

Support other Project Managers / Service Transition Manager during periods of absence.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Project Manager – Ireland, Dublin

Are you living in Ireland? Are you a great Project Manager? Do you have Contact Centre experience?

If yes to all of the above we may have the opportunity you have been waiting for. My client is a fast growing supplier of cloud based Contact Centre and Cloud PBX solutions. With over 16 years experience in the market, my client has been at the top of the leader board as the internet has grown to its full success. My client prides themselves on being a customer driven company leading the way to the future.

You would be working as a Project Manager in a contract role in Ireland. The role will specifically be based in Dublin where you would manage the delivery of Cloud Contact Centre deployments as well as other smaller projects. You would also manage customers teams and partners to drive projects through to successful completion.

Certifications in Project Management are essential (Prince2 or PMI) as well as experience as a Contractor. A proven track record of your delivery of call centre projects is also necessary.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Cloud Connectivity Product Manager – London

Job Title: Cloud Connectivity Product Manager

Location: London

Job Description:  This role is a unique opportunity to lead and grow our client’s global orchestration and software defined connectivity services.

It’s an innovative but challenging role, building our contribution to the global cloud eco-system connectivity layer and its related telecommunications services, but one that is highly rewarding.

We are looking for an experienced data communications orientated product manager who brings a silicon valley mentality to telecoms, innovating and creating new application services and markets through the next generation of connectivity, taking charge of the creation, development and success of new services, managing the entire product line life cycle and its virtual team. We are looking for someone who possess a unique blend of business and technical savviness.

You will be working with world leading CSP and PaaS providers to enabling global on demand connectivity services, whilst building new and exciting layers to our connectivity offer.

You will be responsible for service success, defining features and performance criteria, ensuring we deliver what we promise, working with sales to drive commercial success.

** Overall, we need you to be team orientated, customer focused and highly motivated.

Essential Requirements:

At least 5 years of telecommunications product management experience in network and data centre services for wholesale and enterprise markets.
A data background in Ethernet is a must.
Demonstrable experience successfully building and delivering go-to-market plans, delivering product descriptions and presentation materials for external and internal use.
Desirable Requirements:

  • A knowledge of orchestration and application layers is highly desirable.
  • Experience working with AWS and other Cloud Service Providers is highly desirable
  • A good knowledge of the telecommunications market, technologies and up and coming trends.

Salary: 70 – 80K + Healthcare & Pension

Our Client is part of an exploding cloud and connectivity industry, with connections to Silicon Valley and next generation global communications technologies.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Voice Architect – Central London

Title: Voice Architect

Salary: Up to £60,000

Locations: Central London

Client: Our client pioneers an innovative high speed internet service which provides clients with the optimum network solutions. They are an independent telecommunications carrier who do not tie to relationships with single suppliers, because of this they are able to create bespoke solutions that will allow each individual client to have flexibility in whatever they need.

They believe in doing everything possible to ensure their clients receive a level of service that they won’t experience anywhere else.

Role Overview:

Our client is rapidly expanding and because of this they are looking to build out their services that they can offer. Because of this they are looking to build an in house SIP platform to be based on Oracle hardware.

In this role you will be responsible for the design, delivery, implementation and sales success of our client’s voice proposition. The voice proposition will ideally be focused on SIP and hosted voice applications (VoIP) rather than mobile or traditional voice.

The Voice Architect will work with 3rd party contractors and internal resources to deliver a world class voice solution that our client can sell to existing and new customers.

The candidate that they are looking for will ideally be very knowledgeable about the voice industry, products available, and competitor landscape. This knowledge will be used to ensure the product design and subsequent sales effort is quick and thorough to ensure customer experience and uptake is maximised.

You will be required to:

  • Prepare and Oversee design, build and go to market strategy for the voice service
  • Oversee rollout of solution and lease with business heads to ensure lead times and expectations are met
  • Legal, Cost an process documents are created and held within the specific departments
  • Create a training programme for all other teams in the business
  • Weekly reports to the Sales Director
  • Work with the marketing team to develop for to market strategies and support with technical documentation and information to support the plan
  • Maintenance and upkeep once the platform is implemented

Skills and Desirable:

Within this role you will be expected to have:

  • A proven ability to manage projects and deliver to targets
  • Ability to design and create products for consumption by a sales team
  • The ability to scope projects to the development team
  • A proven track record in delivering against targets and deadlines

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Project Manager – Homebased

Job title: Senior Project Manager

Location – Homebased role, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business and play a key role in the delivery of complex projects to their prospect and client base.

Role Overview – The purpose of this role is to manage customer-facing projects, transforming the contact centre operation of Sabio customers.
The role is the focal point for ensuring the customer achieves their transformation objectives, Sabio deliver a successful project (time, cost, quality) and at the end of project all parties are satisfied.
As a result – the role holder needs to take clear ownership for the project, once it is converted from a qualified “sale”. Ideally this involved getting involved during the commercial process, meeting the client and providing confidence that Sabio will deliver.
This position will be responsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, troubleshooting and the continuing maintenance of good customer relations.
The expectation is that the role holder will have experience within the Contact Centre/Customer Service industry, have worked either client or supplier-side and have a track record of successful engagements over a number of complex projects/programmes.
The expectation is that the role-holder will normally be responsible for the simultaneous management of six to eight projects at any given time, ranging from one to twenty six weeks.
The jobholder is required to be fully competent within the field of project management. S/he will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.


From point of sale the successful candidate will be required to:

  • Understand the customers’ requirements and Critical Success Factors
  • Manage communications with the customer
  • Clarify any ambiguity in the statement of works
  • Liaise with internal technical experts to determine the nature and requirements of the projects
  • Determine appropriate project resources
  • Set project milestones predictions
  • Define project timelines with suitable contingency planning
  • Present the project scope to the customer
  • Manage and co-ordinate resources (including contractors and relevant client and Sabio staff) to ensure project deliverables are met
  • Manage changes in response to customer requests and emerging needs
  • Communicate with project team as necessary and manage expectations
  • Provide weekly status reports and monthly status reports to relevant stake holders
  • Co-ordinate training and consultancy
  • Ensure smooth project hand-over to the Support team through the production of appropriate documentationUnderstand the project from the customer’s view-point
  • Determine the right level of communication and engagement with the customer
  • Provide insight into project progress for the customer
  • Always seek to identify more innovative ways of working that increase effectiveness
  • Challenge standard processes and procedures with the aim to ensure they are as good as they can be
  • Act as an ambassador of Sabio and its key partners at all times
  • From time to time you may be assigned any other reasonable duties and responsibilities by your manager or other such person(s) acting as your Manager
  • At all times you must follow all reasonable and lawful instructions given to you by the Company

Required skills or experience:

  • Experience of working within the contact centre/customer services industry
  • Proven project management experience within a consultancy, systems integrator or customer service transformation environment
  • Experience with project tools (ranging from MS Project through to presentation via PowerPoint)
  • Experience of workshop facilitation including internal and external resources
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
  • Ability to create and maintain stakeholder management matrices
  • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Escalation handling techniques
  • Ability to act under own initiative to ensure projects stay on-track
  • Articulate and empathetic in all types of communication, able to handle bad news and to rectify complex situations
  • Portfolio Management – managing a set of independent projects to take account of dependencies and sequences. This is often in the form of an identifiable “Programme”


  • Leading and Deciding – taking responsibility for decision making, acting with confidence and on own initiative, taking calculated risks, providing direction and co-ordinating action.
  • Supporting and Co-operating – understanding others, adapting to the team, building team spirit, communicating proactively.
  • Influencing and Presenting – building rapport, managing conflict, making an impact, shaping conversations, promoting ideas, explaining concepts and opinions.
  • Organising and Executing – setting objectives, planning, managing time and resources, focusing on customer needs and satisfaction, monitoring and maintaining quality, driving project results.
  • Adapting and Coping – accepting new ideas, coping with pressure, showing emotional control and handling setbacks.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


Junior Service Delivery Manager – London

Job title: Junior Service Delivery Manager

Location– London City

Salary– £30k plus BONUS

Are you ready to take the next step in your career?

Client– Our client was formed to improve the way companies communicate. Simple, right? They have grown to become a multi-national operation and focus specifically on Unified Communications, Contact Center, Networking & Datacenter technologies. They are an innovative, forward-thinking and exciting company with slick offices in Central London that reflect their innovate and fresh approach to business. They only employ exceptional people, and this is why Ingenio have been retained to find an exceptional Junior Service Delivery Manager to join their growing team.

Role overview-  Do you have a passion for technology, service delivery and ensuring client satisfaction? Our client are looking for someone who has excellent interpersonal skills and “the strength to make things happen!”

The Junior Service Delivery Manager will be responsible in helping to build, develop and manage client partnerships, providing client satisfaction through the successful delivery of our client’s Managed, Network and Cloud Service offering to ensure client retention as well as supporting the Senior SDM team in delivering an exceptional level of service to key client accounts. The Junior Service Delivery Manager will be responsible for a large volume of our client’s strategic accounts, ensuring you are providing all contracted deliverables as well as looking for further opportunities to help develop and drive these accounts.

Core Responsibilities:

  • Drive overall client satisfaction to help ensure contract renewals and on-going client retention.
  • Internal source on our client’s Managed, Network and Cloud delivery offerings.
  • Understanding of Cisco service model and design.
  • Ensure client’s contracted deliverables from service offering is provided within specified service level agreements.
  • Develops an exceptional understanding of their clients business from an operating and services perspective.
  • Work closely with the Account Managers to form virtual client teams to help ensure on time client renewals.
  • Highlight to Account managers additional service opportunities and associated SDM revenue streams through on-going client interaction and overall services knowledge. Helping to drive strategic accounts to Tier 1 & 2 client relationships.
  • Acts as an escalation point and ensures that the appropriate functional activity takes place to resolve any issues which may arise.
  • Ensures the performance of third party suppliers within accounts is appropriately managed. Channels service related client issues internally and ensures they are managed through to resolution and recorded.
  • Contributes to the Takeover & Transition processes to ensure that the service enablement processes and relevant documentation are adequately completed and that operational readiness is tested.
  • Produces, Delivers and maintains the client¡¦s Service Optimise Pack, outlining key contact points, SLAs, escalation paths, bespoke operational procedures and up to date current supported inventory list.
  • Book resource on Acumen for Managed Services.

Required skills or experience:

  • At least 1-2 years experience in a client facing role.
  • The Junior SDM is someone with excellent interpersonal skills and the strength to make things happen.
  • Having an uncompromising level of commitment and focus to quality and client service delivery.
  • Having a positive approach to team work, with a willingness to learn, share knowledge and help other members of the team.
  • Being able to work under pressure, outside of comfort zone, with a can-do attitude
  • Having great time management, attention to detail, expectation setting and organisational skills to provide solid service management.
  • Being flexible, adaptable, adhering to change and showing initiative.
  • Having the ability to approach problem solving in a clear and concise manner.
  • Possessing a good level of communication skills, including written communication, becoming a liaison between technical and commercial people, internally and externally.
  • Able to communicate at all levels, including senior directors within client organisations.
  • Having a basic level of product knowledge, concepts, features and integration methods.
  • University degree (desirable)
  • Having a low level technical knowledge (desirable)
  • V3 ITIL Foundation accreditation (desirable)

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!