your-next-role

New: Pre-Sales Technical Consultant – London Bridge

Our Client a rapidly growing organisation are now seeking an experienced Technical Pre-Sales Consultant to work in their office based in South East London.

As a Pre-Sales Technical Consultant you will bridge the gap between the Sales Team and Technical/ Engineering Team. You will assist in the development of sales proposals and be responsible for presenting and differentiating product offerings at a technical level.

You will work closely with the sales team to design, propose, and close new deals/opportunities with customers.

Responsibilities:

  • Gathering and interpreting customer requirements.
  • Translating requirements into technical proposals that meet customer’s requirements
  • Liaising with engineers to develop professional proposals
  • Contributing to tender processes and producing professional proposals and go to market documents
  • To collaborate with the project teams ensuring an excellent customer experience from sale to delivery

Required Experience:

  • Must have 3 plus years’ experience in a Technical Presales Role
  • Must have experience with SIP and MPLS
  • Candidates need to come from a Telecommunications or Network Services background

Location: London bridge

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Product/Solutions Manager – London

** Exciting new exclusive opportunity**

Are you an experienced Product Manager/Solutions Manager based in the Greater London Area?

Do you have experience within the Cloud Voice arena?

Are you working with the Teleco/International Carrier space?

If so, Please send us your details!!

We are looking for an experienced Global Voice Cloud Product Manager for our client.

The successful candidate will be responsible for building our client’s global voice cloud proposition for their customers.

Our client is offering…

Salary: Up to 80K basic + bonus + benefits

Location: London

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Service Management Centre Technical Specialist – London

Job Title: Service Management Centre Technical Specialist (Data)

Location: Croydon, London

Contribution:

  • Reports into the Business Solutions Engineering / Service Manager with primary responsibility for third tier support, within area of expertise, on all managed services provided to both retail and wholesale clients ensuring that customer SLAs and Business KPIs are met or exceeded
  • SMC Technical Specialists will have responsibility for supporting the SMC Analyst(s) in resolution of the incidents and service requests passed to the appropriate resolving group

Key accountabilities:

  • Provide a third tier engineering service and service management to enterprise and government customers within the following Voice and Data products / services, of which the following are key products:
    • 3Com Voice and Data products
    • Cisco Voice products
    • Cisco Routing and Switching Data products
    • Cisco Security products
    • Cisco Wireless products
  • Provide appropriate technical expertise / advice, support and mentoring to first and second tier SMC Analyst
  • Analyse customers’ existing LAN / WAN in order to implement or recommend system modifications / enhancements
  • Monitor, identify and resolve incidents involving enterprise and government services ensuring all defects are fully resolved with minimum service disruption to customers and within the customers SLA
  • Be part of appropriate and / or customer Change Advisory Board to ensure that all change approvals are submitted with correct technical information working within the boundaries of the customers own change control process
  • Responsibility to ensure that SMC knowledge base is updated with technical information (diagrams / processes) when services are added / updated by the appropriate business area along with information on incident fixes

Knowledge, Skills & Experience:

  • Attend training courses and attain a Professional skill level, quantifying by taking any associated tests or exams
  • Attain a professional level qualification e.g. Cisco CCNA and/or CCNP, CCVP, CCNP Voice, CCNP Security, CCNP Wireless or Microsoft equivalent NB: these qualifications must be kept current
  • Study and Pass Specialist Exams to attain Company Accreditation with manufacturers, which in turn would lead to the company receiving enhanced service, support, and product discounts
  • Detailed in-depth knowledge of LAN and WAN technologies with the capability to adapt as technology evolves

Influencing & Relationships:

  • Develop good relationship with client, external suppliers and resolving groups working closely with the Provisioning and Global Enterprise teams for projects, allocated work and faults, ensuring we meet customer deadlines and SLA’s
  • Good contributor to a team, building strong mutually supportive relationships with all relevant areas of the business
  • Provide support and assurance to line management and first and second line during Major incidents
  • Build and maintain a professional relationship with all customers, ensuring the customer values JT as their preferred partner of choice

Communication:

  • Continually promote our client’s capabilities and credibility
  • Control client calls to provide confidence and assurance
  • Encourage the use of best practice procedures and standards in and outside of department
  • Encourage feedback from clients on performance
  • Verbally communicate with people inside and outside the business, on a regular basis
  • Write correspondence, generally via email, on a regular basis e.g. requirements / information to others involved in projects, planned tasks, raising issues with suppliers, customers etc.
  • Write process documentation and reports
  • Must have a good understanding of the company’s strategic aims and marketing campaigns to be able to update customers when required
  • Share and collaborate information on faults and new installations

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Enterprise Solutions Architect – Croydon, London

Job Title: Enterprise Solutions Architect

Location: Burnley

One of our major clients is looking expand their team with an Enterprise Solutions Architect to work within the Enterprise Solution Design team responsible for defining Enterprise customer business requirements and providing technical design solutions to meet and exceed these requirements.  The candidate will also work closely with the Major Bids Team and Global sales teams to provide technology-based ICT solutions, to existing and new clients

Duties:

  • Attend client site meetings ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the client requirements
  • Provide written proposals and statement of works with options to meet the client’s requirement, containing defined hardware and software, services and support costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within the client’s best practices.
  • Create high level designs and work with assigned Project Manager, Deployment or Support teams to further detail the low level solution design as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agreed standards to meet the stated deliverables.
  • Seek, obtain and carryout peer design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Skill set:

  • Must hold hardware/software manufacturer certified professional Design qualifications in Avaya voice and/or Cisco routing & switching and/or security
  • VMware manage certification
  • ITIL v3 Foundation & Design function current certification
  • Experience in developing, shaping & managing IT infrastructure outsourced solutions
  • Experience in consultative sales and communicating value propositions
  • Experience in constructing comprehensive quotes, proposals and SoW.
  • Experience with networking tools and resources.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Enterprise Architect – Croydon, London

Job Title: Enterprise Architect

Location: Croydon, London

One of our major clients is looking expand their team with an Enterprise Architect with a strong consultant oriented approach in building a holistic view of the client organisation’s strategy, processes, information, and current information technology assets, the Enterprise Architect will collaborate with customer IT & business executives and the client’s Strategic Account sales team to help quantify the business value that the client’s products and solutions can bring to the client.

Duties:

  • Develop solutions for complex deals involving multiple service lines and technical domains as part of RFI, RFP and informal deal processes, leading a cross functional team of subject matter experts to drive alignment of solution deliverables to client objectives.
  • Work collaboratively with clients, intermediaries and internal technical experts to build high impact solutions.
  • Drive the translation of complex business initiatives into innovative business-technology solutions and ensure consistency across traditional solution boundaries.
  • Work with client Business Stakeholders and Project Managers to understand inefficiencies in clients’ existing business processes and applications and recommend solutions
  • Provide expertise on commercially structuring deals so as to differentiate from the competition.
  • Provides guidance, road maps, principles, standards and best practices that are focused on enabling client business and IT leaders to make investment decisions
  • Help customers address complex issues in support of enterprise architecture and technology strategies.
  • Interpret technical and business strategy roadmaps and identify appropriate technical solutions and/or services that aligns with the strategic and tactical direction of the client
  • Assess customer’s business and emerging technology trends to design effective architectures, solutions, and services that drive impactful business outcomes
  • Architect technical solutions or services for large scale capability transformation in support of customer’s strategic objectives and operating plans that will impact revenue growth, customer satisfaction, productivity and operational excellence
  • Conducts impact analyses with support from domain architects and supports development of business cases for client investment and the client’s commercial bid reviews
  • Engage with management, infrastructure peers, business and project stakeholders to understand system requirements and advise stakeholders on options, risks, business impacts and cost-benefits
  • Sales Planning – Work with management and sales teams to develop account prioritisation and support strategies that will ensure a long term trusted relationship status

Skill set:

  • Proven experience of understanding, recommending and guiding improvements within ICT architecture to enable achievement of business tactical and strategic objectives and goals in large-scale multi-national organisations.
  • Development of business justification/ROI models
  • Demonstrable experience of designing, implementing and supporting large-scale multi-platform enterprise environments
  • Applied knowledge of enterprise architecture frameworks, methods, and tools
  • Applied knowledge of network and security technologies
  • Applied knowledge of server hardware, virtualisation and cloud technologies
  • Applied knowledge of high availability infrastructure designs and methodologies
  • Thorough knowledge of network, telecommunications, client, server, storage, network, security, database and Web technologies is required.
  • Excellent verbal and written communication skills
  • Bachelor’s degree in a computing or communications related field of study
  • Experience in enterprise architecture and solution design
  • 10+ years in Information Technology
  • Professional certification strongly encouraged – TOFAG / Cloud Certification / Enterprise Integration Certification
  • Cisco Certified Network Professional (CCNP), VMware Certified Advanced Professional 5 (VCAPS-DCD) or other related certifications.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

New: Enterprise Solutions Architect – London

One of our major clients is looking expand their team with an Enterprise Solutions Architect to work within the Enterprise Solution Design team responsible for defining Enterprise customer business requirements and providing technical design solutions to meet and exceed these requirements.  The candidate will also work closely with the Major Bids Team and Global sales teams to provide technology-based ICT solutions, to existing and new clients.

Duties:

  • Attend client site meetings ensuring the client’s business requirements are clearly understood.
  • Attend and work within ITT Bid Assessment Teams to assess the client requirements
  • Provide written proposals and statement of works with options to meet the client’s requirement, containing defined hardware and software, services and support costs needed to implement and run the proposed solution/s.
  • Agree deliverables and milestone phases and project resources of agreed solution with Project Manager and Technical Deployment Resources.
  • Provide high level plans with hardware, software and circuits within the client’s best practices.
  • Create high level designs and work with assigned Project Manager, Deployment or Support teams to further detail the low level solution design as required.
  • Provide quality assurance to low level designs and key deployment milestones to ensure that the sold solution is being built within agreed standards to meet the stated deliverables.
  • Seek, obtain and carryout peer design reviews to ensure quality documentation is delivered.
  • Ensure solution designs are developed to meet agreed minimum profit margins.
  • Provide presentations to clients on proposed solution.

Skill set:

  • Must hold hardware/software manufacturer certified professional Design qualifications in Avaya voice and/or Cisco routing & switching and/or security
  • VMware manage certification
  • ITIL v3 Foundation & Design function current certification
  • Experience in developing, shaping & managing IT infrastructure outsourced solutions
  • Experience in consultative sales and communicating value propositions
  • Experience in constructing comprehensive quotes, proposals and SoW.
  • Experience with networking tools and resources.
  • Must possess the ability to follow and/or create/ modify operational and technical procedures and/or best practice documents.
  • Awareness of the regulatory constraints telco’s and financial businesses need to comply with, within various geographic jurisdictions.

To learn more about this role, please use the below contact form:

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