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New: Service Delivery Manager – Leeds

We are seeking an experienced Service Delivery Manager to join a fast growing business!

Our client is a Systems Integrator who help global organisations design deploy and install telco products and services.

They are looking for an individual to act as a Service Delivery Manager to dedicated clients. You will also have to help build up their Managed Service proposition.

What we need from you:

  • Experience of managing Network Customers
  • Avaya/Voice experience

Our client is offering a competitive salary of up to 50k.

If you are a Service Delivery Manager who fits this description we urge you to get in touch today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

your-next-role

Recruitment Consultant- Dublin/London

Recruitment Consultant

We are looking for experienced recruiters to come and join our fast growing business Ingenio Global!

If you haven’t come across us before we’re a two year old, niche technology recruiter with offices in Dublin and London – niche in the sense that we only work in Cloud, Security & Communications Technology, and we work with clients across Europe & the US.

Rob & James, who own the business, are looking to grow a number of high growth areas and are looking to take on seniorexperienced recruiters not just to join the team, but to run a team, geography or possibly even the entire business in time!

Everyone says they’re different – we think we are, and here’s why:

1) Our Partnership Programme gives employees the opportunity to own a stake in the business. This runs like a typical Partnership program within a law firm or accounting business, rather than it being simple share distribution which doesn’t work.

2)Incentives: Ingenio offers regular incentives to top performers.Some of the team were on a ski trip to Chamonix in France in Q1. Maybe incentives aren’t your thing – that’s no problem. We pay out cash in lieu, or even make donations to a charity of your choice.

3)Ingenio Consulting – Ingenio has a second business which is a Management Consultant (think a baby Accenture!) that launched six months ago, which provides a hugely different engagement & relationship when managing client relationships & opportunities

4)Flexibility on Location – culture is massively important to us, but so too is recognizing that people don’t necessarily want the same things. Our clients are cloud organisations so we use cloud platforms and as such don’t really care where you are working from day to day

5)Entrepreneurial Mentors – Rob & James have run and owned a number of businesses in the technology space, and have a huge amount of experience in this space – if getting to the next stage of your career means learning how to develop & execute business plans, actually manage P&L (versus simply being given one to deliver!) and looking at identifying similar niche acquisitions into 2018 & beyond

If you are an experienced recruitment consultant who is looking to take the next step in their career, in a company unlike any other, then we want to hear from you! Apply today or send your CV to cathy.doyle@ingenio-global.com and we will be in touch shortly.

your-next-role

New: Avaya Project Manager – Chicago, US

Job Title: Avaya Project Manager

Job Type: Full-time

Salary: $90,000.00 /year

Job Location: Chicago, IL

Required education: Bachelor’s

Required experience: Project Management: 3 years

Company: International Telecom organisation is currently looking to recruit Project Managers x 3 in Chicago or Boston.

My client has strong presence and experience in telecommunications and are dedicated to delivering world-class services to a wide range of different clients. They are full-service global consumer and business enterprise provider, with services covering domestic fixed land line through to leading-edge data hosting for the e-gaming industry providing a complete package, from bespoke communication solutions to unrivalled customer support.

Candidate Skill Set:

  • 3-5 years’ Technical Infrastructure (IT/Telco) project delivery experience
  • 3-5 years’ experience of IT/Data/Voice deployments
  • Project Management PMP accreditation desirable
  • Excellent administration and organisation skills with ‘eye’ for detail
  • Excellent verbal and written communication skills
  • Confident use of MS Office

Day 2 day duties:

  • Ensure project plans are created, approved internally and agreed with client to ensure fastest delivery within pre-identified scope parameters (time/cost/quality).
  • Incorporate high level minimum milestones re programme methodology
  • Establish, document and gain approval for the required Project Structure (externally and internally) encompass resource required to enable project delivery
  • Look for ways to add value for customers and client, accelerate delivery, improve on all elements of scope without adversely impacting cost/timeline/quality
  • Ensure changes delivered on site to customers are planned in advance, documented, technically verified, approved and communicated in complete adherence to customers’ change mechanisms
  • Manage 3rd party suppliers involved in project delivery and delivery of operational services to ensure clients standards are maintained
  • Identify/document/escalate/track risks, issues, dependencies and assumptions through the Risk & Issue Register mechanism, with requisite WS/customer stakeholder to ensure appropriate management
  • Raise purchase orders, booking internal client resource
  • Update budget info including budget to actuals
  • Ensure all project customer or internal meetings are well prepared, documented and tracked, record key decisions and circulate as per agreed communication mechanisms
  • Ensure document controls are in place and kept updated
  • Work with customer and designer/architect to identify and document requirements to be translated into effective customer solutions
  • Identify problems, manage issues and identify where waste can be removed from process steps, ensure process consistency across end-to-end business hierarchies
  • Identify where process and/or procedural changes can provide end-to-end solutions
  • Perform required close-down activities including (openly) identifying lessons learnt

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

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SD-WAN Project Manager – Leeds, UK

Our client is a very exciting global systems integrator who are focused on helping clients deliver SD-WAN technology.

They are looking immediately for a Project Manager who will work with their clients to deliver SD-WAN technologies in a global capacity, and have an immediate large scale project ready to be delivered.

You have to have at least three years’ experience of delivering Global WAN projects, and obviously experiences with SD-WAN technology is a massive benefit. Experiences with Riverbed, Silver Peak or Aryaka would be looked on very favourably. If you need to Google search or ask what SD-WAN is, this isn’t a job for you!

Our client is based in Leeds, so ideally you will be based in the North East. They will consider applications from folks in the North West also, but you will need to be in the office probably for 2/3 days a week so travel has to be a consideration.

If you’re keen on working with a business who is setting standards in new technology, then you need to apply today! Hit apply on your right, call me on +353 87 298 1092 or email me on rob.magee@ingenio-global.com

Telephony Engineer

THIS IS NOT ONE TO MISS!!

Our client are a US headquartered business, who have in the last 12 months landed in Europe, and are looking to massively disrupt the Cloud/SaaS/Artificial Intelligence space.

You’ll play a crucial & leading role in being their FIRST, YES FIRST, Support Engineer in Europe. Dont worry, you’ll have a large team in the US to back you up.

You need to have the following experiences & skills:

This is a 100% support role – our client has a separate project & development team

You should have at least 5 years of Telephony, Contact Centre or Voice experience working with some of the traditional vendors in this space (Avaya, Cisco, Genesys etc)

We’d love it if you knew some of the open source platforms like Asterisk, Kamilio or RTPengine

Know MySQL

Know how to use Linux platforms

Be amazing with stressed clients who may be suffering from outages

If you want to progress on from working with legacy technology in a space where growth is limited and capped, then YOU NEED to click apply, or reach out. Send me your CV through LinkedIn, email me on rob.magee@ingenio-global.com or call me on +353 87 298 1092 for a chat.

your-next-role

Process/Programme Manager- Contract, Dublin

We are looking for a Process/Programme Manager to join our client, one of Ireland’s leading providers of Financial Services, on a 3 month contract.
As part of this role you will be responsible for supporting the delivery of a new digital platform which will be used to differentiate our clients value proposition versus the competition on three levels:
Instant: exceptionally fast, smooth processes, decisions and communication to customers)
Accessible: (‘always on’, 24/7)
Proactive: (personalized proposals and complete solutions that reach the customer in the right context).

Duties

  • There will be a 2 week discovery session with all stakeholders of the business, where you will be responsible for helping them understand the process and the steps which will be made to implement this new programme
  • You will lead the engagement with business users to define business process requirements
  • End to end process mapping and creation of authorisation and escalation points
  • Lead the delivery and execution of process and procedural change initiatives
  • Document issues raised & prepare solutions

    Process/Programme Manager will have experience in:
  • It is essential you know the Agile methodology from building out a BRD’s and taking the ethics of the user stories and using these from a process build perspective
  • Process design methodology
  • Experience in Process Transformation Programmes
  • Ability to work with stakeholders at all levels to analyse trends and issues, translating these into requirements
  • Strong knowledge of reporting tools
  • Proficient in Visio-essential
  • Strong communication skills

This contract role will start asap and pay a highly competitive day rate! Apply today and we will be in touch shortly.

your-next-role

Linux Support Engineer-Dublin, Ireland

 

A position exists for an experienced Linux / Support Engineer for our client, a Cyber Security Vendor based in Dublin.

Support Requirements:

It is expected that this Linux Support Engineer would provide support to managed ICT environments as part of the Secure Managed Services team. Troubleshooting skills are essential. It will also involve working directly with clients as required.

  • The Linux Support Engineer selected must be willing to broaden their skillsets through training both formal and self-driven as required.
  • The individual must display good interpersonal skills, this position will involve working as part of a service delivery team and project team as required.
  • This Linux Engineering position will involve both project (new builds) and also support of existing client builds.
  • Any additional knowledge / expertise in networking (firewalls, switches routers etc.) and Windows environments including Server and storage support is also welcomed and should be highlighted.

Desired Skills and Experience

Essential Skillsets:

Minimum Linux skills required:

  • Install and configure linux (Debian and/or RedHat preferred)
  • Configure networking, dns, routing
  • Manage users, permissions, remote access (ssh)
  • Configuration of Apache
  • Usage of SSL certificates
  • Scripting in bash

Desirable Skillsets:

  • SQL server, particularly Oracle or MySQL
  • Tomcat, JBoss
  • Cisco IOS
  • Perl, Python

An attractive benefits package is available to right Linux Support Engineer with the desired skills, qualifications and experience.

your-next-role

Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
your-next-role

New: Senior Product Manager – Dublin, Ireland

Senior Product Manager

Our client is a brilliantly unique Irish HQ’d cloud business who are 6 years old with 60 people across Ireland, the UK and the US.

They are looking for a Senior Product Manager to join them and help them develop and progress their cloud platform which is built on AWS, PHP, MySql and Android/iOS.

They have just moved to really cool offices in Sutton, North Dublin and are looking for a Senior Product Manager immediately.

They have just attracted additional fundraising from institutional investors so an attractive package is on offer.

Are you interested in having a quick chat? If so apply today, send your CV to cathy.doyle@ingenio-global.com, or call me on +353879597086