Telecoms Engineer

We are an international telecoms consultancy and are recruiting for an intermediate level radio access network engineer (1 to 3 years’ experience) who wishes to further their career in the mobile space. Our client is one of the largest mobile operators on the planet and for the right person, this is an INCREDIBLE opportunity as we you will exclusively working with this company on site.

With a starting salary of between £26,000 to £30,000 , we are offering an intense hands-on learning experience and the chance to work alongside some of the best mobile technology engineers in the world.

This is a PERMANENT position.

We are looking for hungry and driven people to join the Radio Access Network Department which services some of the UK’s biggest mobile network providers.

The induction will cover all aspects of essential training and will involve one week of intensive education in Lisbon, Portugal.

The role requirements are:

  • Academic background in telecommunications or similar;
  • Knowledge of 2G, 3G and 4G (VoLTE preferential) technologies in terms of network design, planning and optimization concepts;
  • Knowledge of EMS systems and related performance, configuration and fault data;
  • Excellent communication skills including capability and interest in interacting daily with customers (meetings, delivery-related negotiation);
  • Good planning and organization skills;
  • Team working spirit;
  • Availability to travel.

This opportunity offers the chance to work in an international environment and get involved in some of the most challenging projects for the most technologically advanced telecoms operators in the world.

Job Type: Permanent

Salary: £26,000.00 to £30,000.00 /year

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Technical Support Engineer

CALLING ALL TECHNICAL SUPPORT ENGINEERS!!!

One of the biggest US HQ’d tech giants are coming to Ireland very soon – they’re REALLY big in the Artificial Intelligence space and will be basing their International HQ in Dublin. They have asked us to help them find THEIR FIRST Engineer, which is a massive opportunity in itself – You’d literally be No 1! You need to have experience of supporting international customers in Cloud or SaaS technologies in one of Telephony, Contact Centre, Application or Database. The role would be based from home initially, while they search for a perm Dublin office. You’d have to spend some time training with their gurus on the West Coast of the US.

Position Responsibilities:

  • Provide day to day functional and technical software application support to our global customers via phone and email communication.
  • Troubleshoot software application issues
  • Log customer reported defects in our case tracking system
  • Provide constant and ongoing communication with customers regarding support case progress
  • Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
  • Ensure proper, timely follow-up on customer requests to ensure service level agreements are met and client satisfaction is high
  • Work closely with the Customer Success Managers to escalate key issues to ensure Customer Satisfaction remains high

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  • Position Qualifications:
  • Bachelor’s degree in Mathematics, Computer Science, Information Systems or related technical discipline
  • Extensive experience with technical support or software application support
  • Ability to easily grasp technical concepts and act as the liaison between the customer and other technical teams
  • Ability to grasp complex system workflows, understand cause and effect for actions taken in a business process or software system.
  • Ability to distinguish and communicate the difference between user error and actual system defects
  • Proactive: Willing to independently identify new problems and ask questions.
  • Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
  • Experience with one or more of the following recommended: Web based programming languages, relational databases, HTML/content development
  • Special consideration for proficiency in the following languages: French and German
  • Special consideration for candidates with experience in any of the following:
  • Telephony Engineering (Working with phone systems, setup, configuration and call quality)
  • Microsoft Dynamics CRM administration
  • Salesforce CRM administration

Job Type: Full-time

Salary: €50,000.00 /year

 

Telephony Engineer

THIS IS NOT ONE TO MISS!!

Our client are a US headquartered business, who have in the last 12 months landed in Europe, and are looking to massively disrupt the Cloud/SaaS/Artificial Intelligence space.

You’ll play a crucial & leading role in being their FIRST, YES FIRST, Support Engineer in Europe. Dont worry, you’ll have a large team in the US to back you up.

You need to have the following experiences & skills:

This is a 100% support role – our client has a separate project & development team

You should have at least 5 years of Telephony, Contact Centre or Voice experience working with some of the traditional vendors in this space (Avaya, Cisco, Genesys etc)

We’d love it if you knew some of the open source platforms like Asterisk, Kamilio or RTPengine

Know MySQL

Know how to use Linux platforms

Be amazing with stressed clients who may be suffering from outages

If you want to progress on from working with legacy technology in a space where growth is limited and capped, then YOU NEED to click apply, or reach out. Send me your CV through LinkedIn, email me on rob.magee@ingenio-global.com or call me on +353 87 298 1092 for a chat.

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Linux Support Engineer-Dublin, Ireland

 

A position exists for an experienced Linux / Support Engineer for our client, a Cyber Security Vendor based in Dublin.

Support Requirements:

It is expected that this Linux Support Engineer would provide support to managed ICT environments as part of the Secure Managed Services team. Troubleshooting skills are essential. It will also involve working directly with clients as required.

  • The Linux Support Engineer selected must be willing to broaden their skillsets through training both formal and self-driven as required.
  • The individual must display good interpersonal skills, this position will involve working as part of a service delivery team and project team as required.
  • This Linux Engineering position will involve both project (new builds) and also support of existing client builds.
  • Any additional knowledge / expertise in networking (firewalls, switches routers etc.) and Windows environments including Server and storage support is also welcomed and should be highlighted.

Desired Skills and Experience

Essential Skillsets:

Minimum Linux skills required:

  • Install and configure linux (Debian and/or RedHat preferred)
  • Configure networking, dns, routing
  • Manage users, permissions, remote access (ssh)
  • Configuration of Apache
  • Usage of SSL certificates
  • Scripting in bash

Desirable Skillsets:

  • SQL server, particularly Oracle or MySQL
  • Tomcat, JBoss
  • Cisco IOS
  • Perl, Python

An attractive benefits package is available to right Linux Support Engineer with the desired skills, qualifications and experience.

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Avaya IP Office Engineer- Bristol, UK

This is a brilliant opportunity for an Avaya IP Office Engineer to join one of Avaya’s highest potential growth partners in the UK.

This is a dual role in that you’ll be on client site (doing presales & installation work), and then being based in the office in Bristol when not engaged with clients.

You will join the Technical Support Team and provide high quality assistance to clients both on site and remotely.

This is a mixed and varied role, including technical support from the office in Bristol, on-site installations, pre-install system preparation, office based remote diagnostics and client support. Working with a key partner, there is a fantastic opportunity to cross knowledge transfer/train on ACCS, IPOCC and Aura

We will require some flexibility for some support out of hours support to clients & internal Service Delivery Managers.

You need to have the following skills / experience:

– Experienced in Support, Diagnostics, Maintenance, pre-building and testing of Avaya IP Office (SE and SBC, both in physical & virtual environment)

– Project managing new installations

– Good understanding & knowledge of setting up and configuring SIP trunks

– Good understanding of WAN/LAN and associated IP technologies

– Ensure personal accreditations are up to date and appropriate for work being performed and advising the business unit manager of the specialisations required

– Full UK Driving Licence

Required experience:

• Server Edition: 1 year

• Avaya IP Office: 2+ years

• Session Border Controller: Min 6mth preference given to 1+ year/s

Required licence or certification:

  • Driving License
  • AIPS & ACSS
your-next-role

New: Avaya Engineer Contract – Dundalk

Calling all Avaya experts!

We are looking for an experienced Avaya Engineer to join our client on a 6 month contract.

This role is to be based in Dundalk and our client is offering a competitive day rate of €350.

It is essential that you know Avaya Aura/CM for this role. If you don’t, you need not apply. If you do, we urge you to get in touch today!

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!