New: Avaya Pre-Sales Consultant – South of England or Midlands

Title – Avaya Pre-Sales Consultant

Location – Flexible, Ideally South of England or Midlands

Salary – Up to £50k basic + benefits & bonus

Client – Our client is a leading Avaya SI and MSP, delivering seamless communications solutions to clients across the UK, Ireland and globally.

The Role – The Presales Consultant’s primary role is to take responsibility for the overall design of customer solutions and provide a trusted advisor relationship to key accounts. It is vital for the presales consultant to retain ownership of the solution design during the customer engagement phase working alongside the account manager to finalise the customer proposal.

Other Key Responsibilities:

  • To design innovative technology solutions that meet the business demands of the customer and to enhance manufacturer recommended best practices by assisting to develop our client’s best practices and design guidelines to form proven, tightly integrated solutions.
  • To carry out pre-sales design activities including but not limited to, requirements gathering/analysis, high level design outline, bill of materials, technology demonstrations, presentations, schematics, scope of work documentation and to assist the sales team with the production of proposals and bid responses.
  • To analyse and understand the business applications in use and identify where communications enablement of these could add value to a customer by increasing productivity, removing inefficiency and driving down costs.
  • To assist the sales team in
    generating revenue and increasing margin levels set by the business.

The presales consultant must be an accomplished presenter and demonstrator who is
comfortable presenting and demonstrating technology at senior management level
and to large customer audiences. The quality of all presentation material and
documentation produced must be of high level.

Main Tasks:

Pre-Sales:

  • Customer requirements gathering and analysis
  • High Level solutions design for small or medium projects
  • Presentations
  • Technology demonstrations
  • Technical ownership of bid responses
  • Production of proposal / work order technical documentation, schematics, bill of materials etc.
  • Responding to RFP, ITT & RFI requests

Post-Sales:

  • Provide support to the Project Management and professional services team during the project kick off cycle.
  • Act as customer liaison for future requirements

Required Skills:

A thorough data communication TCP/IP Suite of Protocols, Telecoms, Contact Centre and business application knowledge is required. Multi-vendor product knowledge is desirable in order to offer a true “Trusted Advisor” consultancy service. A high Microsoft Visio and Office suite competency is also essential.

An advanced understanding of the following technology area is required:

  • Avaya Unified Communications in an enterprise architecture model and preferably a certified voice professional (APDS – UC)

An intermediate understanding of one of the following technology area is very desirable:

  • A good understanding of TCP/IP, OSPF, MPLS, Switching, Routing.
  • Networking technologies; LAN, WAN, WLAN, Firewall, etc.
  • IP Telephony Protocols (SIP, H323 etc)

Any understanding of the following technology areas would also be advantageous:

  • Legacy Nortel solutions; CS1000, Meridian, CallPilot, Symposium, Contact Centre (AML/MLS)
  • Avaya Contact centre in an enterprise architecture model and preferably a certified contact centre professional (APDS)
  • Call recording and workforce management solutions applications, preferably Avaya WFO or Verint
  • Virtualisation, experience with VMware systems and software a plus

Desired Skills and Experience

A good knowledge in a small number of specific product areas or vendors is required, predominantly the Nortel CS1000 solution. A good level of understanding of typical design tools such as Avaya Enterprise Configurator (EC), Avaya Solution Designer (ASD), Microsoft Visio and Office suite is also desirable.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Contact Centre Transformation Consultant UK

Title – Contact Centre Transformation Consultant

Location – Ireland or UK

Company – Our client is a niche consulting company. They are a new exciting venture that will change the way we think about customer experience in Ireland. They are passionate about enabling clients to deliver exceptional customer experience across all customer contact points, creating “One Conversation!” The team has extensive strategy, product, sales and business experience and a proven track record of successfully guiding companies through strategic business transformation programs in the area of Customer Contact over the last 25 years.

Role – We are looking for a Contact Centre Transformation Consultant to work with end-clients on a contract basis to help optimise their contact centre environments so as to improve the customer experience. The transformation projects will be heavily process-driven, so a knowledge of contact centre operations is essential, such as resourcing, planning and reporting. Experience with Avaya and/or Genesys in a contact centre environment is essential. Applicants should be willing to travel 2/3 days a week, as our client is headquartered in Ireland but has UK and Irish coverage.

If this is a role you would like to hear more about, apply today and a member of our team will be in touch with you once we have reviewed your application!

New: Job Opportunity with Ingenio!

Job title: Recruitment Consultant

Specialisation: Contract recruiter – a selected IT/technology discipline

Location: To be agreed; consultant to be based out of Ingenio London or Dublin office or be home-based (for experienced and proven candidates)

Opportunity: Ingenio is a newly formed technology recruitment practice based in London and Dublin and is undergoing significant growth. As part of our 2016 expansion programme, we wish to invest in a specialist contract recruitment consultant to join the business and drive the development of the contract book.

Ingenio Mission Statement: Ingenio is a people business and exists to create opportunity for talented and exceptional people. Our purpose is to produce, hire, develop and retain the very best professionals in our chosen industries.

With an uncompromising commitment to delivering a memorable client experience, Ingenio’s expertise is centered on delivering solutions in the areas of talent management, consulting and technology for small to medium sized international companies.

Expectations:

  • 1 to 3 years’ experience (or more) as a contract recruiter
  • Expertise in a specific IT discipline that is transferable to another agency, e.g. development and programming; mobile applications; networking and communications; cloud technologies, etc
  • Wishes to progress from being a mid-level to a senior consultant with ambitions to becoming a practice-owner and in time, an equity partner in a firm
  • Any experience of cyber/information security would be a distinct advantage but is not mandatory
  • Bullhorn ATS experience is desirable
  • Capable of working to a 20k per month gross profit billing target
  • Healthy contact book of hiring managers and contractors specific to the candidates’ chosen IT discipline

Fiscal Targets and Remuneration:

Ingenio is offering an £80k package which consists of:

  • 35k basic salary
  • 45k performance related pay (commission and bonus)
  • Uncapped earnings including generous accelerators
  • Performance incentives

Ingenio offers a ramp up period in order to reach full target which is 20k gross profit per month (for the offered package).

Ingenio will consider a higher package for candidates that carry more experience.

Ingenio People Benefits:

For successful joiners, Ingenio offers a people benefits programme which is completely unrivalled and unmatched in the recruitment industry:

  • Ingenio Partnership Programme (partnership statuses ranging from Associate through to Equity Partner)
  • One month paid sabbatical after three years’ service (separate from annual leave)
  • Company performance incentives, e.g. international weekends away
  • Cash advances for travel season tickets and property rental
  • Monthly cash contribution for health and wellness programme, e.g. gym membership
  • Paid leave for charity work

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Contact Centre Consultant – Dublin

Title – Contact Centre Consultant

Location – Dublin

Salary – €450 a day

Client – Our client is a niche consulting company with a focus on improving the customer experience of their clients.

Role – The role as a Contact Centre Consultant will be to work with end-clients on a contract basis to help them optimise their contact centre environments so as to improve the customer experience. It will be ideally suited to someone who has worked in a management capacity within a call centre before and is looking to become a Junior or Mid-Tier Consultant and work towards a Senior Consultant position. As our client is a Genesys partner, someone who is coming from a Genesys environment would be preferred, but is not essential. Applicants should be willing to travel 2/3 days a week, as our client is headquartered in Ireland but has UK and Irish coverage. 

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

WFO Presales Specialist

Our client a specialist Systems Integrator focused on delivering exceptional customer contact strategies, applications and solutions. As their business grows in the UK, and internationally, you will join their business as a Workforce Optimisation Presales Specialist, assisting prospects and clients in the discovery and design phase.

Role overview You will design fit-for-purpose Workforce Management (WFM) and Workforce Optimisation (WFO) solutions for clients. You will be part of a brilliant team of technical experts to design integrated UC and Contact Centre solutions. You will help and assist commercial salespeople with technical expertise throughout the sales cycle, and will demonstrate Sabio’s WFO capability and thought leadership in the marketplace.

Responsibilities Commercial & Product Ownership

  • Responsible for providing the sales team with the necessary specialist expertise to enable them to sell Verint and Avaya Workforce Optimisation solutions
  • Ownership of the WFO project and support targets (net new project and support business)
  • Responsible for working with the business stakeholders to define additions and extensions to the WFO portfolio in order to ensure the proposition is relevant and compelling.
  • Responsible for delivering the agreed propositions to market and their associated commercial targets.

Core Presales Skills

  • Responsible for pricing WFO business
  • Responsible for ensuring project and support risk is managed
  • Responsible for the accurate production of Statements of Work which define the contractual scope of the solution.
  • Works with internal WFO delivery team to ensure accurate project scoping and expectation setting.
  • Act as the subject matter expert for appropriate product related enquiries.

Marketing:

  • Support marketing with knowledge and materials to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
  • Attend customer events in person or virtually to create the excitement for the product area – specifically with our association to the Professional Planning Forum.
  • Ability to support client relationships at a senior level to promote business benefits.

Desirable skills or experience:

  • Prior knowledge of Verint V7.8 – V11.1 WFO technology and Avaya WFO R10 – R12

Required skills or experience:

    • Strong pre-sales and commercial sales skills
    • Has strong experience of designing WFO solutions including;
    • Professional services for new systems and upgrades
    • Technology design for new systems and upgrades
    • Must possess a blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality.
    • Tenacity to seek a business and customer win / win solution
    • Comfortable working independently, requiring guidance in only the most complex situations.
    • Advanced problem solving skills
    • Strong customer service awareness
    • Technically accredited within network services discipline
    • Passion and drive for change
    • Continually seek methods to standardise and streamline sales and implementation processes driving these through to realise greater business efficiency
    • Possesses key characteristics associated with team work
    • Previously driven by metric and KPI’s
    • Creative ability to produce high quality content for marketing material
    • Excellent communication and documentation skills
    • Ability to co-ordinate a remote virtual team
    • Flexibility both in approach and availability
    • Communication: explains requirements/deliverables to a variety of audiences and ensures meaning is understood

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Technical Consultant – Voice

Job title: Senior Technical Consultant

Location – Within commutable distance to Milton Keynes

Salary – To £60k plus company benefits

Client – Our client is a leading BPO and technology solution provider specializing in customer experience and customer interactions. They focus on people, process and technology to create exceptional customer experiences.

Role Outline – The purpose of this position will be to design, drive, implement and improve on existing and proposed Technology Solutions and be responsible for the transition of these solutions to the Channel Service and Technology teams.

They will also support escalated problem management (at expert level) and establish a track record of exceptional performance with regards to a combination of technical, service and business ability.

Deliverables and Output:

Key headline deliverables are;

  1. Infrastructure Design and Development
  2. Technical Support
  3. Business Development

Experience:

In depth Knowledge of Contact Centre Technologies including;

  • AVAYA Call Manager, CMS, IQ, Messaging, Experience Portal, WFO Suite, Dialer, Session Manager, Sipera, Media Gateway.
  • Knowledge of LAN, WAN and SecurityKnowledge of Virtualisation technologies such as VMWare and Hyper V and Storage Area Network such as EMC and Netapp.
  • Knowledge of TCP/IP and protocols such as SIP, H323, SMTP, FTP, SSH, HTTP, SSL.
  • Professional AVAYA on voice and call centre technologies or equivalent experience.
  • Minimum of 6 years experience in advanced technology solution architecture of call centres.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Sales Engineer (Mobile Application Development) – London

Job title: Sales Engineer (Mobile Application Development)

Location – London, UK

Salary – Exceptional salary, bonus & benefits

Client – Our client is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in 2011, they are a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Europe and Buenos Aires. Over 600,000 developers and over 30,000 customers use their technology because they provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

Role Outline – Our client is looking for experienced Platform Sales Engineers who are as passionate about customers as they are about technology. You will be on the front line engaging with developers and engineers on the customer side, helping them understand the technology portfolio, as well as serve as a trusted consultant and thought leader around everything regarding mobility. Every step of the way you will delight customers and exceed their expectations.

In this customer-facing sales role you will help potential customers to build great apps and make full use of our technology. If you have an engineering background, love to build apps in your spare time or want a more business focused career, becoming a Sales Engineer is a fantastic opportunity. This is an exciting, high visibility position where your contributions will directly contribute to success!

Key Responsibilities:

  • Able to fulfil monthly personal sales quota and manage an average of 200 business opportunities at any given time
  • Follow up with new prospective users who have technical questions, understand their requirements, educate them and ensure that they purchase the platform and have a successful experience with it.
  • Engage with existing customers to ensure they have everything they need to build great mobile apps
  • Be our customers’ voice within our client’s organization; their goal is to build the best possible developer platform, and it will be the responsibility of the Sales Engineer to find out what customers need from us in order to be more successful

Key Skills:

  • Current or previous experience as a Sales Engineer or Evangelist at a software company
  • Experience with Java, C#/.NET, MonoTouch and Mono for Android is a plus
  • Strong technical knowledge; a programming background is ideal as you will be interacting with developers on a daily basis
  • Prior experience building mobile apps on iOS, Android, or Windows a huge plus
  • A love of helping other people solve problems and a passion for sharing your knowledge and experience to help others succeed.
  • Familiarity with the ecosystem of mobile tools, APIs, frameworks a plus
  • Eager to learn new technologies, always up to date before your peers on what’s new
  • Excellent written and oral communication skills; with the ability to make technical topics easy to understand, on the phone and over email
  • Comfortable in a fast-paced start-up environment
  • Results-oriented; willing to do whatever it takes to get the job done

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Senior Presales Architect (Avaya Aura CM) – UK

Job title: Senior Presales Architect (Avaya Aura CM)

Location – South East (UK)

Salary – From £65,000-£75000 plus bonus & benefits

Client – Our client is an innovative and progressive global communications enabler with a vision to become the partner of choice for global telecoms innovation. With over 120 years’ experience, they have gone from strength to strength and is now a leading UK communications provider with international presence across Europe, Asia and the United States that has aided its evolution in becoming a leading supplier in roamed services.

Role Outline –Our client is looking to add a Senior Presales Architect to their global presales team. The ideal candidate will have at least five years presales, solution architecture or TDA experience in the Avaya Aura Communication Manager portfolio of products. The role will be based in the South East between our client’s office in London and home based.

Specific requirements & experience in the following is required:

  • Have a MINIMUM 5 years experience working for a system integrator/service provider
  • Hold a valid/current Avaya Design (APDS) certification
  • Have detailed experience of Avaya’s Solution Design (ASD) tool
  • Demonstrate an ability to produce strong documentation that will be client facing
  • Be able to present technical solutions and business benefits in front of clients and/or prospects

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!