Service Desk Adviser – Dublin

Are you used to taking a high volume of calls per day? Are you interested in your next contract role?

Do you want to join one of Ireland’s fastest growing System Integration companies in the voice and voice recording space?

My client have just won over a MASSIVE managed outsourced contract with an international carrier and will acquire 350 new customers and need somebody to join their team as a Service Desk Adviser at this exciting time.

The role will involve:

  • Answering a high volume of calls per day
  • Logging tickets with the engineers and liaising with them on a regular basis
  • General office administration duties
  • Working in a very fast-paced environment

This is a 10 month contract role based in DUBLIN WEST!!

If this sounds like something you would be interested in please get in touch today!!

Call Niamh on +353872560242 or email Niamh at Niamh.connolly@ingenio-global.com

 

Contract Manager – Dublin

Our client, a Global leader that offer IT Services, Outsourcing and IT consultancy are looking for a CONTRACT MANAGER to join their team.

This role is a 1 year contract role !!

The company itself are worth over 4 billion USD with over 100,000 employees across 90 countries so this is a MASSIVE opportunity not to be missed!

If you have 10 years + experience in a similar role within the Telco/ IT Delivery industries then please apply today !!

Contact Niamh on +353 87 256 0242 or  Email: niamh.connolly@ingenio-global.com

Inside Sales Executive

Our client, an award-winning sales lead generation & market intelligence company are looking for Inside Sales Executives to join the team based in Dublin City Centre.

Job Responsibilities:
The Inside Sales Executive will be responsible for converting sales leads from the Corporate and high SME sector into customers.

Job Requirements:

  • Inside sales and outbound cold calling to highly qualified leads
  • Convert qualified sales leads into customers.
  • Resolve merchant questions, concerns and issues.
  • Onboarding new customers 

Requirements:

  • 2+ years proven in B2B outbound sales role
  • Comfortable doing cold calling and strong objection handling
  • Excellent organisational, communication and interpersonal skills.
  • Self- motivated & driven

50K OTE

Head Of Product Management

Did you know the IoT industry is predicted to reach $267B by 2020?

BCG predicts that by 2020, €250B ($267B) will be spent on IoT technologies, products, and services making it one of the largest growing sectors worldwide.

Fancy joining the revolution?

I’m currently searching for a Head of Product Management to join a Global Telecoms Organization.

We are looking for someone with the ability to build a product marketing competency in an International business unit and create a Marketing strategy focused on attracting and recruiting new channel partners and growth in the U.S

The role will require a constant review of the environment and ecosystems for international products to ensure a correct strategic path.

You will have full ownership of Product roadmap with a close interface into Technology whilst creating and defining pricing models and financial support packages for partners and product set.

 

Skills & Knowledge

Member of Association of International Product Marketing & Management (AIPMM) preferred

  • Degree level education with relevant degree (2:1 minimum)
  • Previous Experience of international IOT market drivers and players
  • Previous experience in IOT or Manufacturing product development function
  • Previous product marketing experience developing product strategies and ownership of product roadmaps and lifecycles

Is this you? Send us your most up to date CV and let’s get in touch!

Engagement Manager (Project Manager)

Our client, a UK and Ireland enterprise software solutions and services company are looking for an Engagement Manager (Project Manager) to join their team in Dublin.

Day to day responsibilities;

  • IT business systems consultancy
  • Deliver cloud-based, Sales & Service solutions
  • Full project management from pre-sales consultation to implementation

If you have experience managing large scale projects in the digital transformation space, then we have the job for you!

Opportunity to work with big names in the Irish enterprise market with fantastic remuneration package.

If this role is of interest to you, get in touch today!

Telecoms Engineer

We are an international telecoms consultancy and are recruiting for an intermediate level radio access network engineer (1 to 3 years’ experience) who wishes to further their career in the mobile space. Our client is one of the largest mobile operators on the planet and for the right person, this is an INCREDIBLE opportunity as we you will exclusively working with this company on site.

With a starting salary of between £26,000 to £30,000 , we are offering an intense hands-on learning experience and the chance to work alongside some of the best mobile technology engineers in the world.

This is a PERMANENT position.

We are looking for hungry and driven people to join the Radio Access Network Department which services some of the UK’s biggest mobile network providers.

The induction will cover all aspects of essential training and will involve one week of intensive education in Lisbon, Portugal.

The role requirements are:

  • Academic background in telecommunications or similar;
  • Knowledge of 2G, 3G and 4G (VoLTE preferential) technologies in terms of network design, planning and optimization concepts;
  • Knowledge of EMS systems and related performance, configuration and fault data;
  • Excellent communication skills including capability and interest in interacting daily with customers (meetings, delivery-related negotiation);
  • Good planning and organization skills;
  • Team working spirit;
  • Availability to travel.

This opportunity offers the chance to work in an international environment and get involved in some of the most challenging projects for the most technologically advanced telecoms operators in the world.

Job Type: Permanent

Salary: £26,000.00 to £30,000.00 /year

your-next-role

Technical Support Engineer

CALLING ALL TECHNICAL SUPPORT ENGINEERS!!!

One of the biggest US HQ’d tech giants are coming to Ireland very soon – they’re REALLY big in the Artificial Intelligence space and will be basing their International HQ in Dublin. They have asked us to help them find THEIR FIRST Engineer, which is a massive opportunity in itself – You’d literally be No 1! You need to have experience of supporting international customers in Cloud or SaaS technologies in one of Telephony, Contact Centre, Application or Database. The role would be based from home initially, while they search for a perm Dublin office. You’d have to spend some time training with their gurus on the West Coast of the US.

Position Responsibilities:

  • Provide day to day functional and technical software application support to our global customers via phone and email communication.
  • Troubleshoot software application issues
  • Log customer reported defects in our case tracking system
  • Provide constant and ongoing communication with customers regarding support case progress
  • Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
  • Ensure proper, timely follow-up on customer requests to ensure service level agreements are met and client satisfaction is high
  • Work closely with the Customer Success Managers to escalate key issues to ensure Customer Satisfaction remains high

*

  • Position Qualifications:
  • Bachelor’s degree in Mathematics, Computer Science, Information Systems or related technical discipline
  • Extensive experience with technical support or software application support
  • Ability to easily grasp technical concepts and act as the liaison between the customer and other technical teams
  • Ability to grasp complex system workflows, understand cause and effect for actions taken in a business process or software system.
  • Ability to distinguish and communicate the difference between user error and actual system defects
  • Proactive: Willing to independently identify new problems and ask questions.
  • Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
  • Experience with one or more of the following recommended: Web based programming languages, relational databases, HTML/content development
  • Special consideration for proficiency in the following languages: French and German
  • Special consideration for candidates with experience in any of the following:
  • Telephony Engineering (Working with phone systems, setup, configuration and call quality)
  • Microsoft Dynamics CRM administration
  • Salesforce CRM administration

Job Type: Full-time

Salary: €50,000.00 /year

 

your-next-role

Junior Operations and Tech Executive

Location: Central London

Salary: £18,000 – £20,000

Interviews/Start Date: Immediately

 

Are you a young, motivated, tech individual, who is looking for an amazing new opportunity to progress in a great company?

Our client is a new company with amazing in-house growth potential, with great prospects in the near future for the right candidate, based in a fantastic location!

Our client offers point-of-sale, inventory and customer insight software for iPad, with UK based all-round support. They are tech startup helping the small independent companies manage their business more efficiently. In addition to our clients’ flexible attitude, the business is driven by the desire to make their clients valued and happy. Our client wants its staff to be able to have fun while delivering spot on results for their customers’ requirements!

Duties:

  • Managing the customer support system through phone and email.
  • Installing systems at customer sites.
  • Managing all our CMS systems
  • Dealing with day to day operations
  • Advising our customers with various solutions.

Skills required:

  • A good understanding of IT in general is essential.
  • Good knowledge of various devices such as tablets, network switches, routers, network printers etc.
  • Quick learner, keen in emerging technology
  • Experience with CRM & POS systems.
  • Some understanding with Adobe design suite, HTML and CSS are preferable.

Personal Qualities:

  • A diligent, hard-working individual.
  • A genuine passion for tech.
  • Able to learn quickly and retain information.
  • Ability to motivate and influence with ideas.
  • Able and motivated to work in small dedicated team.

Qualifications Required:

Higher diploma in ICT or a University Graduate

Is this the role for YOU? Get in touch!