Support Engineer – Genesys PureEngage (€650 Day Rate)

We’re seeking a Support Engineer – Genesys PureEngage, who will be based in our clients Dublin office.

Sound interesting? Here are some specifics of the role.  

· To provide assistance and guidance to the current technical team responsible for maintaining   the configuration of all the clients Genesys environments.

· Modifies Genesys system configuration based on business requirements and other factors.

· Isolate, reproduce reproducing and resolve problems using available systems and tools, and      investigate potential workarounds for verified defects.

· Deliver product and related technical training/mentoring to other Technical Support staff and   ensure that ‘knowledge transfer’ sessions are conducted.

· To interface with and monitor the activities of Tier 3 Support Level, where the problem cannot   be resolved at the Tier 2 Support level.

· Assist and provide timely and clear communication regarding application issues and  remediation efforts

· Provide guidance in planning and performing deployment of new contact center technologies   and upgrades.

· Coordinates and manages planned system maintenance and change control process.

· Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage throughout   the EMEA/APAC/US region.

· Perform other related support duties, as required by the client

· Oversee the delivery of RCA’s and contribute to internal post-mortem documents required.

· Provide updates to existing design documentation – addenda to the client’s technical   documentation (including, but not limited to: Tech Design Spec, As-Built or Run Book), and/or delivery of net-new design documentation for new features

What you will need to succeed:

· 8+ years designing or administrating call center environments with demonstrated in-depth Genesys PureEngage mastery.

· 4+ years’ experience in Genesys SIP

· 4+ years of experience with PureEngage

· The ideal candidate will have previous experience working in a very fast paced and dynamic environment.

· Extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing;

· Nice call recording software; and solid understanding of basic networking (Cisco); firewalls; server (Windows); VMWare; SAN (NetApp); and database technologies.

Requirements

· Formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience

· VoIP software design and implementation experience

· Strong problem-solving and organizational skills

· Excellent verbal and written communications skills

· Ability to interact with other business professionals and team members in a professional manner

Day Rate- €650 per day.

If this sounds like the next step in your career then I want to hear from you now!! 

Call +353873364835 or e-mail cian.aylwardATingenio-global.com.

Senior Android Developer – LONDON

Exciting opportunity for a Senior Android Developer in an AMAZING pharmatech company in London has just opened!

They have leveraged mobile and cloud-based applications, combined with their latest Artificial Intelligence (Computer Vision, Machine Learning, Data Science) to bring about a better way for pharma & healthcare businesses to deliver to you & I.

Their apps use computer vision to identify the patient (face verification), verify that patients are taking the right medication (pill recognition), and that they are actually taking their medication (action recognition).

As a Senior Android Developer, you will be responsible for developing all patient-facing Android applications. Your work will be used at scale and will have a significant impact on healthcare for everyone on the planet! Experience in healthcare is NOT required.

Key responsibilities:

  • Develop Android applications.
  • Work with computer vision team to integrate the state of art algorithms into the mobile applications and deliver great user experiences.
  • Optimize the user interfaces and application code to ensure efficiency, reusability, and performance.
  • Develop end-user applications quickly.
  • Continuously learn and educate yourself on the latest mobile engineering techniques and best practices.

Requirements

  • Bachelor’s degree in Computer science or equivalent experience.
  • 5+ years’ experience developing rich Android applications.
  • Strong experience with Android SDK and Android Studio, familiar with RESTful API.
  • Solid expertise with algorithms and design patterns.
  • Experience in working with cloud services (preferable AWS) and client-server applications.
  • Strong background in Object-Oriented Design and various design patterns.
  • Strong experience with multi-threaded programming and background processing.
  • Experience in writing different levels of tests.
  • Good communication and collaborative skills.
  • Excellent time and project management skills.
  • Experience with well-architected apps published in the Google play store is required.

Benefits:

  • Attractive salary package £70.000,00 – £90.000,00
  • Annual bonus of 10%
  • Pension
  • Healthcare
  • HUGE Stock options!

If this sounds like you, we want to hear from you immediately. Send your CV to Lydia on lydia.lovrich@ingenio-global.com or call +353870963282.

Head of Services – Dublin

Our Client is an exciting technology company that is experiencing rapid growth. They are the market leaders in innovative assessment products and are focused on providing customers with a solution that drives real business benefits. As Head of Services, you will be responsible for the project services team, ensuring that new customers on-board successfully and that the team delivers customer projects to scope, time and budget. You will bring strong communication, project and process management skills along with analytical acumen and a proven track record in services delivery and excellence.

Key Skills:
• Must have a strong track record as a customer facing project or services delivery lead rolling out enterprise software solutions
• Experience working in a software or SaaS company and/or have a consultancy background delivering software.
• Ability to analyse business challenges, and to use data to provide and present actionable recommendations to management team.
• Be passionate about mentoring and supporting your team.
• Have excellent communication skills with the ability to work well with client stakeholders at all levels.
• Experience of tender and presales engagement with customers.
• Excellent written and spoken communication with strong English language skills.
• Be process driven, know your End Stage Report from your Lessons Report and how to effectively tailor project processes, with a strong attention to detail.
• Experience of Agile, PM2 and Prince 2 methodologies.

Responsibilities:
• Program / Portfolio management of client projects including managing risk, dependencies, stakeholders, governance, costs, resource planning and productivity.
• Growing, managing and mentoring the project team across all aspects of project management and customer delivery.
• Ensuring that project management methodology, tools and processes are fit for purpose. Identify and implement continuous improvement initiatives.
• Responsible for ensuring that project delivery is aligned to ISO & SOC quality standards.
• Track and report on key metrics for services delivery. Work as part of the management team to identify, report and implement operational efficiencies and excellence.
• Work alongside the management team, to promote the company and engage in high profile sales opportunities.

What they offer:
The opportunity to become an integral member of the management team, with a wide scope and remit to help shape the future of the company. This is a key hire for – they believe that with the right team, anything is possible. If you enjoy operating at full speed, understand that work should be fun and can balance the strategic with the day-today, then we’d love to hear from you. Salary will be commensurate with experience.

Their mission is to become the leading global supplier of assessment solutions. As recognised by their Digital Disrupter 2018 award in London, they are already changing how assessments are run through their unique remote invigilation solutions. With a growing list of blue-chip client organisations and an exciting strategic plan to execute, they are looking for someone with ambition to help them achieve their goals.

If you are interested in becoming a part of this amazing, innovative and evolving company and you would like to discuss this fantastic opportunity in more detail then please call Jenny on +353 87 959 7086 or send your CV to jenny.elgabali@ingenio-global.com

Instrumentation Design Engineer

 

Are you looking for your next step as an Instrumentation Design Engineer????    If so, THIS is the role for YOU!!!

The Role

Your role, as Instrumentation Design Engineer, will be reporting to the Technical Services Manager. This is a key role for new product development in a rapidly growing company.

It will comprise of the assessment of feasibility of sensors for a number of identified commercial opportunities with subsequent design, prototyping and testing of integrated systems.

The successful Instrumentation Design Engineer will be joining a team of 5 electronics and software engineers, where specifically you will be contributing from the instrument design perspective.

About the Company

Our client develops and deploys smart, rugged IoT instrumentation for remote environmental monitoring, employing robust analytics to deliver high quality data from harsh and hazardous locations.

Our innovative technology is actively used to detect and mitigate against ground gas risks, accelerating the remediation of contaminated land sites and provides a cost-effective solution to long-term monitoring requirements.

The client is commercially active in brownfield redevelopments, waste management and oil & gas sectors. From 2 people in early 2017 to a team now of 13 based in both Dublin and the UK, they’re a company on the move and expecting significant growth in the year ahead.

Skills and Experience

  • Degree in electronic engineering or related field
  • Minimum 3 years’ experience in instrumentation design & development
  • Strong experience in project management, scope detailing and multitasking
  • Strong skills in design thinking, conceptualisation, prototyping and design for manufacture
  • Familiarity with sensors specification & integration
  • Experience in design and implementation of off-grid remote sensor instrumentation is very advantageous
  • Experience in mechanical engineering/CAD/Fusion 360 an advantage

Job Competencies

  • Strong work ethic and ambition. We have big dreams for the future and we’d hope you would have the same!
  • Interest in sensors, data and environmental technologies
  • A self-starter with a flair for and ability to work towards delivering goals. We’re a close-knit team that work daily with each other, so teamwork and enthusiasm is vital
  • Excellent communication and time management skills
  • Commercially aware and have ability to undertake value engineering activities and implement new technologies where they are implemented to provide costs effective solutions
  • Attention to detail and high standard of quality of work. Quality of data/product being provided to customers is critical, so we need you to bring your ‘A’ game!

Salary: 45K-50K

If this is the role for you then I want to hear from you NOW!!!

Call Ryan on +353873421869 or Email at ryan.kenny@ingenio-global.com

Microsoft Professional Services Engineer – Mobility

Microsoft Professional Services Engineer – Mobility

If you’re an experienced Professional Services Engineer (Mobility) then this is the role for you!!!

The Client currently provides solutions, managed services and integration services to many of Ireland and the UK’s best-known enterprises and institutions – a specialist knowledge in Mobile IT and a network agnostic position in the market enable them to work with multiple carriers and operating systems. 

As the market for smart devices continues to grow at exceptional levels, They assist their customers in addressing the challenge of securing, integrating and managing mobile devices in the enterprise.

Day-to-day duties will range from assisting in technical pre-sales activities, responding to RFPs, creating both high & low-level designs, through to delivering the actual implementation & configuration of the solution on large & complex projects.

The Professional Services Engineer will be expected to have a practical working knowledge of Microsoft Enterprise Mobility & Security technologies that integrate and manage key Office 365 services in large-scale customer environments.

Such technologies include and are not limited to Microsoft Intune & SCCM, Advanced Information

Protection, Cloud App Security, Azure Conditional Access, Azure AD, Privileged Identity Management & all Azure-related audit and logging functions related to management of mobile devices, PCs and data in an enterprise environment.

Mobile and PC device ‘provisioning’ experiencing on an enterprise-scale should also be a key skill to be able to consult and deliver against.

Experience of third-party Mobility solutions would be advantageous, for example: MobileIron, VMware Airwatch, Okta & other provider mobility solutions for corporate enterprise environments.

The Successful Professional Services Engineer (Mobility) must have

  • Minimum 5-6 years relevant experience, preferably a mix of security and systems integration
  • 3rd level qualification in computer science or technical discipline
  • Experience deploying Microsoft cloud security solutions, specifically Microsoft EMS, Defender ATP and Cloud App Security. Office 365 deployment experience an advantage.
  • Experience with smartphones and tablets based on iOS and Android operating systems
  • Experience with Apple DEP/VPP and Android Enterprise
  • Industry qualifications such as MCITP: Enterprise Messaging, CCNA, Apple ACN a bonus
  • MDM specific accreditations such as Microsoft MCSE in Mobility. VMware workspace one, Blackberry BES or similar also an advantage

Reward & Remuneration

The role will prove very rewarding for a candidate looking to further their professional career as the client is deeply engaged in the emerging field of enterprise mobility and is constantly working to expand into other related technical fields to

The right candidate has the potential to grow with the company and work towards more senior or specialised positions as they become available.

Salary €75,000

Employment Term: Permanent

Location: Ireland – Remote

DevOps Security Engineer/AWS Security Engineer – LONDON, UK

Exciting opportunity for a DevOps Security Engineer/AWS Security Engineer in an AMAZING healthcare tech company in London has just opened! They are headquartered in New York and have leveraged mobile and cloud-based applications, combined with their latest Artificial Intelligence (Computer Vision, Machine Learning, Data Science) to bring about a better way for pharma & healthcare businesses to deliver to you & I.

You will play the leading role in developing and advancing their cloud services, data architecture and dashboard products, working closely with their other NYC-based developers, designers, scientists.

What you will do: 

  • Understand business goals/drivers to translate into secure and performant solutions
  • Design, test and support solutions in cloud – AWS 
  • Define and deploy monitoring, metrics, and logging systems
  • Implement systems that are highly available and scalable
  • Create and update system and process documentation/SOPs as needed
  • Provide mentoring and knowledge to help train other teams and team members
  • Write scripts (Python or any other programming language)

Requirements:

  • 5 or more years’ experience provisioning, operating, and managing AWS environments
  • In depth knowledge of AWS cloud platform and services (S3, ECR, ECS, VPC, DynamoDB, EC2, Cognito, Lambda etc.)
  • Strong understanding of Container Platforms, Micro Services, REST
  • Experience developing code in at least one high-level programming language
  • Experience in automation and testing via scripting/programming
  • Experience working with and building CI/CD pipelines
  • Define and deploy monitoring, metrics, and logging systems
  • Working knowledge of Firewalls, IDS/IPS/SIEM systems, DDOS prevention etc.,
  • Knowledge of threat modeling, especially for web application and web APIs
  • Experience with OS hardening standards
  • Experienced in either one of these security tools and benchmarks: Nessus, Nmap, AWS inspector, AWS Guardduty, Lynis, NIST & CIS benchmark…
  • Working knowledge of Database/Development tools (MySQL, PostgreSQL, AWS Aurora, AWS DynamoDB)
  • Disaster Recovery Planning and Testing
  • Good understanding of Agile and other development processes and methodologies

A VERY attractive package around salary, bonus, benefits and stock is on offer for the right person.

If this sounds like you, we want to hear from you immediately. Click apply, email lydia.lovrich@ingenio-global.com or call +353 87 096 3282.

Following your application for this specific role, Ingenio may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Data Analyst- Munich Germany

Our Client is a publishing and marketing partner for development studios of free2play games.  This is one of the fastest growing markets worldwide, and turnover in the billions of dollars which entertain millions of gamers worldwide. Due to continued growth they are looking for a Data Analyst to join their Munich team for an immediate start.

You would be responsible for analytics which is the backbone of the company – from in-game behaviors to KPI driven marketing, analytics provides the background for other departments, our operations and decisions.

Responsibilities:

  • Manage, enhance and control their analytics system
  • Handle tracking solutions and various data sources; merge, sort and interpret data, make data readable and usable
  • Developing dashboards, models and forecasts, standard and ad-hoc reports
  • Work with the product team on game and user analysis
  • Provide decisive metrics to the marketing team

Required Skills:

  • Minimum 1 year of experience as Data Analyst, ideally 2 years
  • Analytical, number-driven mindset
  • Proactive, detail-oriented and accurate work style
  • Experience in scripting language (preferred Python)
  • Experience in working with Databases/RDMS (preferred MySQL)
  • Excellent Excel skills
  • Good communication skills, confidence in presenting numbers and evaluations to the team and to developers
  • Very good written and spoken English
  • No German necessary

Package on Offer:

  • Salary €41,000 per annum + bonus €4000 per annum = €45,000/year
  • Autonomy and excellent opportunities for personal and professional development in a highly dynamic and globally acting company
  • Relocation support if required
  • Offering visa sponsorship
  • Flexible working hours, local transport ticket, contributions to pension fund and more
  • An exciting, international role in a growing, specialized company with industry experts at work based in the heart of Munich in an outstanding working atmosphere

If this sounds like you, we want to hear from you immediately. Click apply, email lydia.lovrich@ingenio-global.com or call +353 87 096 3282.

Head Of Marketing

Don’t miss out on this Amazing opportunity to become the HEAD OF MARKETING for a globally operated tech company Headquartered in Dublin Ireland.

This opportunity is perfect for somebody who is ready to take a global tech company forward

You must have 5 plus years’ experience in a marketing management type role as well as at least 5 years’ experience defining and developing successful marketing strategies across CRM, display, video, ad words, email marketing, SEO and event marketing.

You must have experience in people management and hiring a team, a proven track record in defining and implementing customer success strategies and stakeholder management experience.

As part of the role you will.

  • Develop marketing strategies in order to reach the revenue targets
  • Develop and implement market positioning with the help of founders and third-party industry experts such as Gartner.
  • Define and implement various marketing strategies to increase customer base and brand awareness across inbound and outbound marketing activities
  • Responsible for the overall CRM strategies and management
  • Develop b2b strategies in in order to promote the use of the platform by our customers and grow business with existing customers
  • Develop event strategies to grow and promote existing client relationships and develop new business
  • Develop b2b2c strategies that can grow usage of the platform by client’s customers and grow revenue
  • Develop partner strategies that can help grow the customer base
  • Build and manage the marketing team

Favourable but not essential.

  • Marketing Experience for a SaaS business
  • Experience with industry/trade publishers such as Gartner or Forrester
  • Other language skills, such as an additional European Languages or Chinese
  • Public speaking experience, experience speaking at events, keynote type presentations, participating in round tables or fireside discussions etc.

If this is the role for you then I want to hear from you NOW!!

Call Ryan on 0873421869 to discuss the role in further detail.

Salary: 60K/ 100K OTE

Location Dublin

If this sounds like you, we want to hear from you immediately. Click apply, email ryan.kenny@ingenio-global.com or call +353 87 342 1869.

Following your application for this specific role, Ingenio may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Change & Incident Manager

Don’t miss out on this FANTASTIC opportunity that has become available as a “Change and Incident Manager” 

This Opportunity offers an exciting and challenging role that deals with day to day liaisons with several different stakeholders to strike a balance between the impact of a change and the need for a change.

The Client is one of the largest and best-known Technology companies in the world!

You will have the responsibility of assessing, reporting and rolling out standardized change management processes, procedures and workflows.

Candidates must have experience in support operations, escalation management and critical incident response.

The ideal candidate will lead the incident response, including communications to key stakeholders and executives, restoration activities for application and system outages, and follow-up data analysis and documentation.

You should be comfortable working under your own capabilities, thrive in a fast paced and ever-changing environment and can communicate upwards professionally

 

This is a 12-month contract role

Day Rate is €350 – €400

Location Grand Canal Dock, Dublin.

If this sounds like you, we want to hear from you immediately. Click apply, email ryan.kenny@ingenio-global.com or call +353 87 342 1869.

Following your application for this specific role, Ingenio may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Software Integration Test Manager

Our Client has a proud heritage of over 120 years in Jersey providing services to consumers and businesses. They are a global company at the forefront of technological innovation!!

Currently, they have an AMAZING job opportunity for a Software Integration Test Manager in Jersey Channel Isles, UK!

Daily tasks: 

  • You will report to Head of Software Services
  • Be responsible for quality testing of in-house developed software, ensuring a robust and timely delivery
  • Be responsible for the creation, co-ordination and execution of software testing, using internal and external parties
  • Ensure a consistent, organisation-wide approach to software testing
  • Create strong business engagement across delivery and receiving functions with a strong focus on automation

Requirements: 

  • Experience in developing and testing software in complex integrated application environments
  • In-depth knowledge of the IT architecture in a high-growth IT / Telco business
  • Experience and knowledge of implementing and improving software test toolkits, exposure encompassing but not limited to: CI/CD toolkits i.e. GIT variants, Jenkins, Jmeter, Jira etc.

Nice to have skills: 

  • BSS, OSS, ERP, Web, Mobile App, Security
  • Java, .Net, Oracle, SQL Server, MySQL
  • ITIL, eTOM, BCS, Agile, Prince
  •  HyperV, VMWare, OpenStack, Citrix, Windows Server, Linux

Package: 

Competitive Salary + 26 Days Holiday + Pension Scheme + Performance Bonus + Private Health + Dental Package + Death in Service

Do you love responsibility? Are you excited by quality testing of in-house software? Are you driven by the future of automation?

If this sounds like you, we want to hear from you immediately. Click apply, email lydia.lovrich@ingenio-global.com or call +353 87 096 3282.

Following your application for this specific role, Ingenio may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.