Telecoms Engineer

We are an international telecoms consultancy and are recruiting for an intermediate level radio access network engineer (1 to 3 years’ experience) who wishes to further their career in the mobile space. Our client is one of the largest mobile operators on the planet and for the right person, this is an INCREDIBLE opportunity as we you will exclusively working with this company on site.

With a starting salary of between £26,000 to £30,000 , we are offering an intense hands-on learning experience and the chance to work alongside some of the best mobile technology engineers in the world.

This is a PERMANENT position.

We are looking for hungry and driven people to join the Radio Access Network Department which services some of the UK’s biggest mobile network providers.

The induction will cover all aspects of essential training and will involve one week of intensive education in Lisbon, Portugal.

The role requirements are:

  • Academic background in telecommunications or similar;
  • Knowledge of 2G, 3G and 4G (VoLTE preferential) technologies in terms of network design, planning and optimization concepts;
  • Knowledge of EMS systems and related performance, configuration and fault data;
  • Excellent communication skills including capability and interest in interacting daily with customers (meetings, delivery-related negotiation);
  • Good planning and organization skills;
  • Team working spirit;
  • Availability to travel.

This opportunity offers the chance to work in an international environment and get involved in some of the most challenging projects for the most technologically advanced telecoms operators in the world.

Job Type: Permanent

Salary: £26,000.00 to £30,000.00 /year

Trainee RAN Engineer

Have you just graduated? Then start reading!

An International Consultancy has opened an exciting opportunity for a recently graduated telecom engineer who wishes to kick start their career with an intense hands-on learning experience and the chance to join a remarkably accomplished team and learn, from some of the best and most experienced professionals in the industry.

We are looking for hungry and driven individuals to join an expert Radio Access Network Department which services some of the UK’s biggest fixed line network providers.

The graduate scheme will cover all aspects of essential training and will involve 1 week + of intensive training in Portugal in the client’s main headquarters.

For this position, we are also taking into consideration candidates with 1+ years’ experience.

 

We’d like to meet someone with:

  • Academic background in telecommunications or similar;
  • Knowledge of 2G, 3G and 4G (VoLTE preferential) technologies in terms of network design, planning and optimization concepts;
  • Knowledge of EMS systems and related performance, configuration and fault data;
  • Excellent communication skills including capability and interest in interacting daily with customers (meetings, delivery related negotiation);
  • Good planning and organization skills;
  • Team working spirit;
  • Availability to travel.

This opportunity offers the chance to work in an international environment and get involved in some of the most challenging projects for the most technologically advanced telecom operators in the world.

Interested? Let’s get in touch!

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Avaya Helpdesk Engineer

 

Job Title: Avaya Helpdesk Engineer

Location: Fleet, Hampshire

Start Date: September 2017

ARE YOU LOOKING FOR A CHANGE?

Are you an Avaya Support Engineer looking for a new opportunity?

Well look no further, I have the job for you!

Our client is an award winning managed service business focused on the Telco space with revenues in excess of £30million. This well-established business are looking to bring on an Avaya Helpdesk Engineer to join their growing team.

The position would be based in their fast-paced office in Hampshire. This is a busy office with a lively atmosphere!

This is a support based role and you would be acting as a tier one and tier two escalation point for all Avaya tickets when necessary.

We want somebody who has at least 1 years’ experience in a similar role with Avaya Aura.

If you consider yourself a good communicator and have an interest in technology network then you sound like the one for us.

Do you think you would be a good fit? Does this excite you?

If so, please get in touch.

Call me on +353872560242 or email me on Niamh.connolly@ingenio-global.com

I look forward to hearing from YOU!

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Technical Support Engineer

CALLING ALL TECHNICAL SUPPORT ENGINEERS!!!

One of the biggest US HQ’d tech giants are coming to Ireland very soon – they’re REALLY big in the Artificial Intelligence space and will be basing their International HQ in Dublin. They have asked us to help them find THEIR FIRST Engineer, which is a massive opportunity in itself – You’d literally be No 1! You need to have experience of supporting international customers in Cloud or SaaS technologies in one of Telephony, Contact Centre, Application or Database. The role would be based from home initially, while they search for a perm Dublin office. You’d have to spend some time training with their gurus on the West Coast of the US.

Position Responsibilities:

  • Provide day to day functional and technical software application support to our global customers via phone and email communication.
  • Troubleshoot software application issues
  • Log customer reported defects in our case tracking system
  • Provide constant and ongoing communication with customers regarding support case progress
  • Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
  • Ensure proper, timely follow-up on customer requests to ensure service level agreements are met and client satisfaction is high
  • Work closely with the Customer Success Managers to escalate key issues to ensure Customer Satisfaction remains high

*

  • Position Qualifications:
  • Bachelor’s degree in Mathematics, Computer Science, Information Systems or related technical discipline
  • Extensive experience with technical support or software application support
  • Ability to easily grasp technical concepts and act as the liaison between the customer and other technical teams
  • Ability to grasp complex system workflows, understand cause and effect for actions taken in a business process or software system.
  • Ability to distinguish and communicate the difference between user error and actual system defects
  • Proactive: Willing to independently identify new problems and ask questions.
  • Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
  • Experience with one or more of the following recommended: Web based programming languages, relational databases, HTML/content development
  • Special consideration for proficiency in the following languages: French and German
  • Special consideration for candidates with experience in any of the following:
  • Telephony Engineering (Working with phone systems, setup, configuration and call quality)
  • Microsoft Dynamics CRM administration
  • Salesforce CRM administration

Job Type: Full-time

Salary: €50,000.00 /year

 

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Junior Operations and Tech Executive

Location: Central London

Salary: £18,000 – £20,000

Interviews/Start Date: Immediately

 

Are you a young, motivated, tech individual, who is looking for an amazing new opportunity to progress in a great company?

Our client is a new company with amazing in-house growth potential, with great prospects in the near future for the right candidate, based in a fantastic location!

Our client offers point-of-sale, inventory and customer insight software for iPad, with UK based all-round support. They are tech startup helping the small independent companies manage their business more efficiently. In addition to our clients’ flexible attitude, the business is driven by the desire to make their clients valued and happy. Our client wants its staff to be able to have fun while delivering spot on results for their customers’ requirements!

Duties:

  • Managing the customer support system through phone and email.
  • Installing systems at customer sites.
  • Managing all our CMS systems
  • Dealing with day to day operations
  • Advising our customers with various solutions.

Skills required:

  • A good understanding of IT in general is essential.
  • Good knowledge of various devices such as tablets, network switches, routers, network printers etc.
  • Quick learner, keen in emerging technology
  • Experience with CRM & POS systems.
  • Some understanding with Adobe design suite, HTML and CSS are preferable.

Personal Qualities:

  • A diligent, hard-working individual.
  • A genuine passion for tech.
  • Able to learn quickly and retain information.
  • Ability to motivate and influence with ideas.
  • Able and motivated to work in small dedicated team.

Qualifications Required:

Higher diploma in ICT or a University Graduate

Is this the role for YOU? Get in touch!

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Avaya Support Engineer

Job Title: Avaya Support Engineer

Location: Manchester (Trafford Park)

Start Date: ASAP

Are you an Avaya Support Engineer, who is looking for an amazing new opportunity?

Well look no further, this is the job for you!

An award winning Avaya Diamond Partner known nationwide for communications technologies and services are looking to expand their team with talented professionals. Their customers are mid-market and enterprise businesses which operate within the public sectors both in the UK and Globally. They have a requirement for an Avaya Engineer (could be either Aura Communication Manager or IP Office) to join their growing Service Desk team. You will be self-motivated, sociable, has a “get it done” attitude. You need to be able to perform as part of a high functioning team.

Main Responsibilities:

  • Responsibility to ensure personal learning and development is maintained, and a full understanding of our client’s products and services to ensure you are comfortable in our client’s solutions
  • Management of tickets and escalation to manufacturers
  • Complete Tier 1-2 investigation & diagnostics, including enhanced monitoring

Experience/Skills Required:

  • You need to have engineering experience (either support or installation) with Avaya technology – either Aura CM or IP Office
  • Amazing customer service whether it be, on email, over the phone or face-face with clients
  • It is a must that the candidate has worked for a Service Provider/Systems Integrator/Business Partner previously

If this sounds like the job for you, please get in touch or apply here!

Email: catherine.trice@ingenio-global.com

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New: Javascript Developer – Berlin, Germany

Javascript Developer (Berlin)

Consider yourself a talented or highly experienced Javascript developer who is in need of a fresh challenge? What if this challenge involved the chance to work in Berlin amongst other talented, creative and tech savvy individuals like yourself?. Our client who is based in Berlin is offering the chance of a lifetime for a lucky candidate to move to Berlin and join a highly talented organisation who are focused on “The Internet Of Things”.

Skill Set:

  • Strong background in Java (Angular, gulp).
  • Experience in automation testing.
  • Good skills in HTML5/CSS3.
  • Experience with GIT version control and web analytics tools.
  • Must be creative, open minded and and able to work in a team or own initiative.

Offering

  • Competitive Salary.
  • Career progression.
  • Flexible hours and working arrangements.
  • Join a young, agile team in which you have full engagement with a tech team where you can see your contribution used by millions.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

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New: Service Delivery Manager – Leeds

We are seeking an experienced Service Delivery Manager to join a fast growing business!

Our client is a Systems Integrator who help global organisations design deploy and install telco products and services.

They are looking for an individual to act as a Service Delivery Manager to dedicated clients. You will also have to help build up their Managed Service proposition.

What we need from you:

  • Experience of managing Network Customers
  • Avaya/Voice experience

Our client is offering a competitive salary of up to 50k.

If you are a Service Delivery Manager who fits this description we urge you to get in touch today by using our online form and a member of our team will be in contact with you once we have reviewed your application!