Technical Support Engineer


One of the biggest US HQ’d tech giants are coming to Ireland very soon – they’re REALLY big in the Artificial Intelligence space and will be basing their International HQ in Dublin. They have asked us to help them find THEIR FIRST Engineer, which is a massive opportunity in itself – You’d literally be No 1! You need to have experience of supporting international customers in Cloud or SaaS technologies in one of Telephony, Contact Centre, Application or Database. The role would be based from home initially, while they search for a perm Dublin office. You’d have to spend some time training with their gurus on the West Coast of the US.

Position Responsibilities:

  • Provide day to day functional and technical software application support to our global customers via phone and email communication.
  • Troubleshoot software application issues
  • Log customer reported defects in our case tracking system
  • Provide constant and ongoing communication with customers regarding support case progress
  • Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
  • Ensure proper, timely follow-up on customer requests to ensure service level agreements are met and client satisfaction is high
  • Work closely with the Customer Success Managers to escalate key issues to ensure Customer Satisfaction remains high


  • Position Qualifications:
  • Bachelor’s degree in Mathematics, Computer Science, Information Systems or related technical discipline
  • Extensive experience with technical support or software application support
  • Ability to easily grasp technical concepts and act as the liaison between the customer and other technical teams
  • Ability to grasp complex system workflows, understand cause and effect for actions taken in a business process or software system.
  • Ability to distinguish and communicate the difference between user error and actual system defects
  • Proactive: Willing to independently identify new problems and ask questions.
  • Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
  • Experience with one or more of the following recommended: Web based programming languages, relational databases, HTML/content development
  • Special consideration for proficiency in the following languages: French and German
  • Special consideration for candidates with experience in any of the following:
  • Telephony Engineering (Working with phone systems, setup, configuration and call quality)
  • Microsoft Dynamics CRM administration
  • Salesforce CRM administration

Job Type: Full-time

Salary: €50,000.00 /year



Junior Operations and Tech Executive

Location: Central London

Salary: £18,000 – £20,000

Interviews/Start Date: Immediately


Are you a young, motivated, tech individual, who is looking for an amazing new opportunity to progress in a great company?

Our client is a new company with amazing in-house growth potential, with great prospects in the near future for the right candidate, based in a fantastic location!

Our client offers point-of-sale, inventory and customer insight software for iPad, with UK based all-round support. They are tech startup helping the small independent companies manage their business more efficiently. In addition to our clients’ flexible attitude, the business is driven by the desire to make their clients valued and happy. Our client wants its staff to be able to have fun while delivering spot on results for their customers’ requirements!


  • Managing the customer support system through phone and email.
  • Installing systems at customer sites.
  • Managing all our CMS systems
  • Dealing with day to day operations
  • Advising our customers with various solutions.

Skills required:

  • A good understanding of IT in general is essential.
  • Good knowledge of various devices such as tablets, network switches, routers, network printers etc.
  • Quick learner, keen in emerging technology
  • Experience with CRM & POS systems.
  • Some understanding with Adobe design suite, HTML and CSS are preferable.

Personal Qualities:

  • A diligent, hard-working individual.
  • A genuine passion for tech.
  • Able to learn quickly and retain information.
  • Ability to motivate and influence with ideas.
  • Able and motivated to work in small dedicated team.

Qualifications Required:

Higher diploma in ICT or a University Graduate

Is this the role for YOU? Get in touch!


Avaya Support Engineer

Job Title: Avaya Support Engineer

Location: Manchester (Trafford Park)

Start Date: ASAP

Are you an Avaya Support Engineer, who is looking for an amazing new opportunity?

Well look no further, this is the job for you!

An award winning Avaya Diamond Partner known nationwide for communications technologies and services are looking to expand their team with talented professionals. Their customers are mid-market and enterprise businesses which operate within the public sectors both in the UK and Globally. They have a requirement for an Avaya Engineer (could be either Aura Communication Manager or IP Office) to join their growing Service Desk team. You will be self-motivated, sociable, has a “get it done” attitude. You need to be able to perform as part of a high functioning team.

Main Responsibilities:

  • Responsibility to ensure personal learning and development is maintained, and a full understanding of our client’s products and services to ensure you are comfortable in our client’s solutions
  • Management of tickets and escalation to manufacturers
  • Complete Tier 1-2 investigation & diagnostics, including enhanced monitoring

Experience/Skills Required:

  • You need to have engineering experience (either support or installation) with Avaya technology – either Aura CM or IP Office
  • Amazing customer service whether it be, on email, over the phone or face-face with clients
  • It is a must that the candidate has worked for a Service Provider/Systems Integrator/Business Partner previously

If this sounds like the job for you, please get in touch or apply here!



Recruitment Consultant- Dublin/London

Recruitment Consultant

We are looking for experienced recruiters to come and join our fast growing business Ingenio Global!

If you haven’t come across us before we’re a two year old, niche technology recruiter with offices in Dublin and London – niche in the sense that we only work in Cloud, Security & Communications Technology, and we work with clients across Europe & the US.

Rob & James, who own the business, are looking to grow a number of high growth areas and are looking to take on seniorexperienced recruiters not just to join the team, but to run a team, geography or possibly even the entire business in time!

Everyone says they’re different – we think we are, and here’s why:

1) Our Partnership Programme gives employees the opportunity to own a stake in the business. This runs like a typical Partnership program within a law firm or accounting business, rather than it being simple share distribution which doesn’t work.

2)Incentives: Ingenio offers regular incentives to top performers.Some of the team were on a ski trip to Chamonix in France in Q1. Maybe incentives aren’t your thing – that’s no problem. We pay out cash in lieu, or even make donations to a charity of your choice.

3)Ingenio Consulting – Ingenio has a second business which is a Management Consultant (think a baby Accenture!) that launched six months ago, which provides a hugely different engagement & relationship when managing client relationships & opportunities

4)Flexibility on Location – culture is massively important to us, but so too is recognizing that people don’t necessarily want the same things. Our clients are cloud organisations so we use cloud platforms and as such don’t really care where you are working from day to day

5)Entrepreneurial Mentors – Rob & James have run and owned a number of businesses in the technology space, and have a huge amount of experience in this space – if getting to the next stage of your career means learning how to develop & execute business plans, actually manage P&L (versus simply being given one to deliver!) and looking at identifying similar niche acquisitions into 2018 & beyond

If you are an experienced recruitment consultant who is looking to take the next step in their career, in a company unlike any other, then we want to hear from you! Apply today or send your CV to and we will be in touch shortly.


SD-WAN Project Manager – Leeds, UK

Our client is a very exciting global systems integrator who are focused on helping clients deliver SD-WAN technology.

They are looking immediately for a Project Manager who will work with their clients to deliver SD-WAN technologies in a global capacity, and have an immediate large scale project ready to be delivered.

You have to have at least three years’ experience of delivering Global WAN projects, and obviously experiences with SD-WAN technology is a massive benefit. Experiences with Riverbed, Silver Peak or Aryaka would be looked on very favourably. If you need to Google search or ask what SD-WAN is, this isn’t a job for you!

Our client is based in Leeds, so ideally you will be based in the North East. They will consider applications from folks in the North West also, but you will need to be in the office probably for 2/3 days a week so travel has to be a consideration.

If you’re keen on working with a business who is setting standards in new technology, then you need to apply today! Hit apply on your right, call me on +353 87 298 1092 or email me on


New: Magento Developer – Central London

Title – Magento Developer

Salary – £50,000 (Depending on experience)

Location – Central London

Job type – Permanent

Role/Company Overview

Our client is an award winning brand and digital agency, specialising in working with high end organisations. We have three key areas of specialism: Innovation, Brand Experience and Commerce (through delivering Magento websites with truly differentiated user experience).

They are looking for a new Magento enthusiast to join their fast and dynamic team.

Deliverables and Output

  • Technical leadership, including the management of contractors and/or off-shore dev teams.
  • Close liaison with the design team to ensure interaction sits at the heart of our creative approach.
  • Manage and scope integrations (ERP/CRM etc.)
  • Document technology methodology in Confluence.
  • Develop the agency processes, including our approach to distributed development.
  • Code reviews.
  • Keep at the forefront of technical developments. We will always invest in the exploration of new techniques and technologies.
  • Identify where you (or our team) have skills-gaps, and hire responsibly to compliment agency shortcomings.
  • You will also be key in helping building and structuring our development offering.


  • Commercial experience developing using Magento CMS. Eagerness to learn and deploy Magento 2 projects.
  • Experience working in a Digital Agency environment
  • Experience of Back-End Development techniques (PHP, MySQL)
  • Comfortable with responsive design principals
  • Some exposure to Browser Testing including A/B Testing and Debugging
  • Razor sharp understanding of front end technologies. 3 years’ experience (min.) with HTML5, CSS3 and JQuery.
  • Exposure to WordPress or Drupal is a bonus.
  • Excellent communication skills and client facing ability

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: Magento Developer – London

Job Title – Magento Developer

Salary – £55,000 (Depending on experience)

Location – London

Job type – Permanent

Role/Company Overview

Our client is an established full service digital agency based in Brighton and London, providing design, development and hosting services for businesses throughout the country. They are a dynamic team full of knowledgeable and passionate people with many years experience within the digital industry.

They are looking for a new Magento developer to join their fast moving team.

Deliverables and Output

  • Lead Design and Development of Magento E-Commerce websites
  • Build and manage the technical Development team
  • Liaising with core business staff as required
  • Making sure the team are working with best in breed technical systems and processes
  • Working with the CTO and key staff to help build the technical roadmap for the business


  • Excellent Magento skills, including Magento modules – preferably 2-3 years’ experience minimum
  • Expert in HTML5, CSS3, PHP
  • Excellent Javascript Knowledge
  • Experience building to best practice standards for usability and multiple device/browser compatibility.
  • Excellent Debugging skills
  • Comfortable engaging with external contractors
  • Version Control
  • Strong MySQL
  • Competent API integration
  • Comfortable working at the Linux Shell

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!


New: PHP/Magento Developer – Manchester

Job Title – PHP/Magento Developer

Salary – £45,000 (Depending on experience)

Location – Manchester

Job type – Permanent

Role/Company Overview

I am seeking a PHP / Magento Web Developer to be a senior member in my client’s Magento development team in Manchester. The successful PHP / Magento Developer will help manage the maintenance and development of a number of brand new Magento based websites and be a key player in the PHP / Magento development of those new sites.
This is an excellent opportunity to be part of one of the UK’s fastest growing brands and gives you the chance to make your mark on expertly crafted sites and contribute towards their further growth

Deliverables and Output

  • Managing and maintaining development of four Magento Enterprise stores
  • Leading the development of new functionality that drives revenue
  • Acting as the lead technical contact for Magento within the business
  • Controlling Git/Beanstalk repositories and deployments
  • Handling integrations with third party systems


  • Excellent knowledge of OOP PHP, MySQL, CSS, HTML and JavaScript
  • At least two years’ experience in Magento development
  • Experience with MVC frameworks
  • Prior experience of managing development teams and deployments
  • Strong skills in the use of Git and Beanstalk

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!