Support Engineer – Genesys PureEngage (€650 Day Rate)

We’re seeking a Support Engineer – Genesys PureEngage, who will be based in our clients Dublin office.

Sound interesting? Here are some specifics of the role.  

· To provide assistance and guidance to the current technical team responsible for maintaining   the configuration of all the clients Genesys environments.

· Modifies Genesys system configuration based on business requirements and other factors.

· Isolate, reproduce reproducing and resolve problems using available systems and tools, and      investigate potential workarounds for verified defects.

· Deliver product and related technical training/mentoring to other Technical Support staff and   ensure that ‘knowledge transfer’ sessions are conducted.

· To interface with and monitor the activities of Tier 3 Support Level, where the problem cannot   be resolved at the Tier 2 Support level.

· Assist and provide timely and clear communication regarding application issues and  remediation efforts

· Provide guidance in planning and performing deployment of new contact center technologies   and upgrades.

· Coordinates and manages planned system maintenance and change control process.

· Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage throughout   the EMEA/APAC/US region.

· Perform other related support duties, as required by the client

· Oversee the delivery of RCA’s and contribute to internal post-mortem documents required.

· Provide updates to existing design documentation – addenda to the client’s technical   documentation (including, but not limited to: Tech Design Spec, As-Built or Run Book), and/or delivery of net-new design documentation for new features

What you will need to succeed:

· 8+ years designing or administrating call center environments with demonstrated in-depth Genesys PureEngage mastery.

· 4+ years’ experience in Genesys SIP

· 4+ years of experience with PureEngage

· The ideal candidate will have previous experience working in a very fast paced and dynamic environment.

· Extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing;

· Nice call recording software; and solid understanding of basic networking (Cisco); firewalls; server (Windows); VMWare; SAN (NetApp); and database technologies.

Requirements

· Formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience

· VoIP software design and implementation experience

· Strong problem-solving and organizational skills

· Excellent verbal and written communications skills

· Ability to interact with other business professionals and team members in a professional manner

Day Rate- €650 per day.

If this sounds like the next step in your career then I want to hear from you now!! 

Call +353873364835 or e-mail cian.aylwardATingenio-global.com.

Senior Android Developer – LONDON

Exciting opportunity for a Senior Android Developer in an AMAZING pharmatech company in London has just opened!

They have leveraged mobile and cloud-based applications, combined with their latest Artificial Intelligence (Computer Vision, Machine Learning, Data Science) to bring about a better way for pharma & healthcare businesses to deliver to you & I.

Their apps use computer vision to identify the patient (face verification), verify that patients are taking the right medication (pill recognition), and that they are actually taking their medication (action recognition).

As a Senior Android Developer, you will be responsible for developing all patient-facing Android applications. Your work will be used at scale and will have a significant impact on healthcare for everyone on the planet! Experience in healthcare is NOT required.

Key responsibilities:

  • Develop Android applications.
  • Work with computer vision team to integrate the state of art algorithms into the mobile applications and deliver great user experiences.
  • Optimize the user interfaces and application code to ensure efficiency, reusability, and performance.
  • Develop end-user applications quickly.
  • Continuously learn and educate yourself on the latest mobile engineering techniques and best practices.

Requirements

  • Bachelor’s degree in Computer science or equivalent experience.
  • 5+ years’ experience developing rich Android applications.
  • Strong experience with Android SDK and Android Studio, familiar with RESTful API.
  • Solid expertise with algorithms and design patterns.
  • Experience in working with cloud services (preferable AWS) and client-server applications.
  • Strong background in Object-Oriented Design and various design patterns.
  • Strong experience with multi-threaded programming and background processing.
  • Experience in writing different levels of tests.
  • Good communication and collaborative skills.
  • Excellent time and project management skills.
  • Experience with well-architected apps published in the Google play store is required.

Benefits:

  • Attractive salary package £70.000,00 – £90.000,00
  • Annual bonus of 10%
  • Pension
  • Healthcare
  • HUGE Stock options!

If this sounds like you, we want to hear from you immediately. Send your CV to Lydia on lydia.lovrich@ingenio-global.com or call +353870963282.

DevOps Security Engineer/AWS Security Engineer – LONDON, UK

Exciting opportunity for a DevOps Security Engineer/AWS Security Engineer in an AMAZING healthcare tech company in London has just opened! They are headquartered in New York and have leveraged mobile and cloud-based applications, combined with their latest Artificial Intelligence (Computer Vision, Machine Learning, Data Science) to bring about a better way for pharma & healthcare businesses to deliver to you & I.

You will play the leading role in developing and advancing their cloud services, data architecture and dashboard products, working closely with their other NYC-based developers, designers, scientists.

What you will do: 

  • Understand business goals/drivers to translate into secure and performant solutions
  • Design, test and support solutions in cloud – AWS 
  • Define and deploy monitoring, metrics, and logging systems
  • Implement systems that are highly available and scalable
  • Create and update system and process documentation/SOPs as needed
  • Provide mentoring and knowledge to help train other teams and team members
  • Write scripts (Python or any other programming language)

Requirements:

  • 5 or more years’ experience provisioning, operating, and managing AWS environments
  • In depth knowledge of AWS cloud platform and services (S3, ECR, ECS, VPC, DynamoDB, EC2, Cognito, Lambda etc.)
  • Strong understanding of Container Platforms, Micro Services, REST
  • Experience developing code in at least one high-level programming language
  • Experience in automation and testing via scripting/programming
  • Experience working with and building CI/CD pipelines
  • Define and deploy monitoring, metrics, and logging systems
  • Working knowledge of Firewalls, IDS/IPS/SIEM systems, DDOS prevention etc.,
  • Knowledge of threat modeling, especially for web application and web APIs
  • Experience with OS hardening standards
  • Experienced in either one of these security tools and benchmarks: Nessus, Nmap, AWS inspector, AWS Guardduty, Lynis, NIST & CIS benchmark…
  • Working knowledge of Database/Development tools (MySQL, PostgreSQL, AWS Aurora, AWS DynamoDB)
  • Disaster Recovery Planning and Testing
  • Good understanding of Agile and other development processes and methodologies

A VERY attractive package around salary, bonus, benefits and stock is on offer for the right person.

If this sounds like you, we want to hear from you immediately. Click apply, email lydia.lovrich@ingenio-global.com or call +353 87 096 3282.

Following your application for this specific role, Ingenio may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

AWS Engineer

Exciting opportunity for an AWS Engineer in an AMAZING healthcare tech company in London has just opened! They are headquartered in New York and have leveraged mobile and cloud-based applications, combined with their latest Artificial Intelligence (Computer Vision, Machine Learning, Data Science) to bring about a better way for pharma & healthcare businesses to deliver to you & I.

As an AWS Engineer you will play the leading role in developing and advancing their cloud services, data architecture and dashboard products, working closely with their other NYC-based developers, designers, scientists.

Requirements:

  • Bachelor’s or Advanced Degree in CS, EE or a related field preferred.
  • 8+ years of solid software development experience.
  • Solid Amazon AWS cloud architecture experience.
  • Experience building and deploying multiple applications, micro services or serverless components, making full use of AWS capabilities such as AWS Lambda, API Gateway, SQS/SNS and one or more of the AWS database options
  • Ideally with experience using Docker and AWS ECS.
  • Experience with full CI/CD pipelines a plus.
  • Experience with multiple languages, development tools and operating systems with preference for at least one of Java, Python, Node-js and also ideally Git, Linux, Web technologies, SQL and NoSQL databases.
  • Significant experience designing and implementing cloud services with Amazon AWS or Google as the preferred cloud platforms.

A VERY attractive package around salary, bonus, benefits and stock is on offer for the right person.

If this sounds like you, we want to hear from you immediately. Click apply, email lydia.lovrich@ingenio-global.com or call +353 87 096 3282.

Following your application for this specific role, Ingenio may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

telecoms jobs

Project Coordinator

Our client provides cloud based retail systems on tablet devices to enable sales with all-round support based in London. They are a high growth tech, exciting and passionate company whose desire it to ensure their clients are valued and happy.
You will have opportunity to join a talented team who have fun whilst delivering accurate on results for customers. Due to their continued growth they are looking for a Project Coordinator to join their team.

Duties:

• Supporting the support and operations team
• Validate new orders received from the sales team
• Make initial contact with new clients and hand over to operations team.
• Book meetings and maintain schedules of the operations team.
• Managing the CMS systems
• Assist operations team with the installation of new customers.
• Follow up with installed clients before hand over to Customer Manager
• Liaise with suppliers with regard to customer orders and logistics
• Other tasks as they occur in order to support the team

Required Skills:

• Good IT skills are essential.
• Excellent communications skills – verbal and written
• Good problem solver and scheduler
• Quick learner, with an interest emerging technology.
• Experience with CRM systems
• Higher diploma in ICT or a University Graduate

Personal Qualities:
• Diligent and hard-working
• Punctual
• Polite and well presented.
• Ability to motivate and influence with ideas in a small team
• Excellent time management skills
• Friendly and outgoing

If you are interested then please send your CV to jenny.elgabali@ingenio-global.com

telecoms jobs

Customer Support Executive

Our client provides cloud based retail systems on tablet devices to enable sales with all-round support based in London. They are a high growth tech, exciting and passionate company whose desire it to ensure their clients are valued and happy.
You will have opportunity to join a talented team who have fun whilst delivering accurate on results for customers. Due to their continued growth they are looking for a Customer Support Executive to join their team.

Duties:

• Manage the customer support system through phone and email.
• Manage the CMS systems
• Deal with day to day operations
• Advise customers with various solutions.
• Assist with the operations team with the installation of new customers.
• Maintain online support documents

Required Skills:

• Good general IT skills
• Good knowledge of devices such as tablets, network switches, network printers, routers, etc.
• Excellent communication skills – written and verbal
• A good problem solving skills
• Interest in emerging technology and quick learner
• Experience with CRM AND POS systems.
• Some understanding with Adobe design suite, HTML and CSS is preferable.
• Higher diploma in ICT or a University Graduate
• Able to work 37.5 hours per week with a shift pattern which includes working on a weekend once every 4-6 weeks.

Personal Qualities:

• Diligent and hard-working
• Punctual
• Polite and well presented.
• Ability to motivate and influence with ideas in a small team
• Excellent time management skills.

If you are interested then please send your CV to jenny.elgabali@ingenio-global.com

telecoms jobs

Junior Sales Executive

SALES EXECUTIVE OPPORTUNITY
If you have some sales experience- be that retail or corporate- and want to take your personal and professional development to the next level, you should look very closely at this opportunity
In order to support the growth of the business, we have committed to investing in an in-house sales academy to produce the next wave of Sales Executives and also to uncover new sales opportunities for the senior consultants.

WHAT WILL I GET?
Sales Executive career in technology with a clearly structured career path
·Lucrative starting salary – up to 24k as a basic salary with additional commission to get you up to 30k in year one.
·Potential to earn six figures within four years.
·Opportunity to transition into a senior sales role either managing major clients to acquiring new business in 12 months.
·Training, education and constructive support and feedback.

SALES EXECUTIVE EXPECTATIONS
We want to talk to people that ideally have some sales experience, in whatever form. This could be retail sales, e.g. mobile phone/technology, contact center sales or business to business sales of any kind, e.g. recruitment, media sales, etc.

You Must:
Be committed to a long term career as a Sales Executive.
2. Be able to commute to Richmond every day (this is mandatory).
3. Be willing to learn and be coached.
4. Be available for interview immediately.

Junior Sales Executive

SALES EXECUTIVE OPPORTUNITY 

If you have some sales experience- be that retail or corporate- and want to take your personal and professional development to the next level, you should look very closely at this opportunity

In order to support the growth of the business, we have committed to investing in an in-house sales academy to produce the next wave of Sales Executives and also to uncover new sales opportunities for the senior consultants.

WHAT WILL I GET?

Sales Executive career in technology with a clearly structured career path

·Lucrative starting salary – up to 24k as a basic salary with additional commission to get you up to 30k in year one. 

·Potential to earn six figures within four years.

·Opportunity to transition into a senior sales role either managing major clients to acquiring new business in 12 months. 

·Training, education and constructive support and feedback.

SALES EXECUTIVE EXPECTATIONS

We want to talk to people that ideally have some sales experience, in whatever form. This could be retail sales, e.g. mobile phone/technology, contact center sales or business to business sales of any kind, e.g. recruitment, media sales, etc, etc.. 

You Must:

  1. Be commited to a long term career as a Sales Executive. 

2. Be able to commute to Richmond every day (this is mandatory). 

3. Be willing to learn and be coached.

4. Be available for interview immediately.