telecoms jobs

Product Manager – London

Product Manager – London

Would you like the opportunity to join an innovative organisation in the Unified Communication SAAS / PAAS, Cloud Communications arena? If so, our Client is looking for a Product Manager who is passionate about making innovative products which customers love. You will be joining a dynamic and fast-paced environment and would be responsible for their cloud-based product portfolio.

Responsibilities

• Prepare and deliver the annual product plan, including product development
• Direct the development roadmap based on market intelligence and internal innovation
• Release coordination and communication to ensure full service readiness
• Ensure adequate product documentation/user support material
• Ensure clear product cost base, fixed and variable
• Competitive product comparison
• Technical input to sales ’battle cards’
• Lead product launch activity over seeing key launch phases – e.g. Alpha/Beta
• Internal communication including liaising with the Sales Director to agree optimal product price position

Key requirements

• 3 to 5 years Product Management experience in a Telecommunications / Contact Centre sector
• Experience of launching a service/product or managed a significant product/service release
• Strong influencing skills to ensure organisational alignment to the product plan

Useful to have

• Experience with JIRA project systems, ERP systems and processes would be beneficial
• Proficient in Microsoft Excel, PowerPoint, Visio and Project
• International product experience would be a distinct advantage

Salary – £50,000 per annum

If you are interested then please submit your CV to Jenny El Gabali on jenny.elgabali@ingenio-global.com

telecoms jobs

Data Engineer – London

Data Engineer – London

Do you provide Tier 1 Support to customers WAN and Lan and WIFI technology, monitor for alarms, carrying out standard checks, raise cases on 3rd parties and escalate to other resolver groups, ensuring all Service Level Agreements (SLAs), targets and contractual obligations are met? If so my Client has an exciting opportunity to join their team as Tier 1 Data Engineer and we would love to hear from you.

You will:

• Work alongside Tier 2 and Tier 3 engineers to improve all aspects of the service management customer experience.
• Monitor Dashboards for alarms on customer equipment and respond appropriately.
• Monitor all London data incidents in ticketing platform, ensuring timely updates are provided to customers

Qualifications:

• Have knowledge and insight of general business / commercial principles and practices within corporate communications, and current market issues and trends.
• Have an understanding of WAN and LAN and Wifi technology.
• Ideally have previous experience working within a service management centre supporting Cisco devices.
• Holds an ITIL Foundation Level qualification

Package – Circa £22,000

24 Days Holiday + Pension Scheme + Performance Bonus + Private Health + Dental Package + Death in Service

If you are creative, team-oriented, innovative, agile and talented and would be interested in joining my global client who is at the forefront of technological innovation then please submit your CV to Jenny El Gabali on jenny.elgabali@ingenio-global.com

telecoms jobs

Business Development Manager – UK

Business Development Manager – UK

My client is an international telecommunication provider dedicated to delivering world-class services who are looking for a Business Development Manager to join their Croydon team. Do you have experience in Fraud Protection and developing relationships with UK MNOs and MVNOs? If so this could be the perfect opportunity for you.

Focus:
In addition to Business development and account management you will develop new Operator relationships internationally and drive the launch of SI services in new territories.

Key accountabilities:

• Key account manager for UK’s four largest Mobile Operators – engaging with various stakeholders within each business to ensure our client is perceived as a trusted partner
• Provide project teams with the required support to launch bespoke projects
• Oversee international territory roll out – managing project status and timelines
• Owning all MNO approval processes and ensuring that our client meets all contractual obligations
• Working closely with GSMA to ensure alignment with Mobile Connect standards and to keep abreast of industry developments
• Reporting to MNO business owners on financial performance and business development strategy

Knowledge, Skills & Experience:

• overall project management and delivery experience; working with MNOs; managing Pan European accounts
• Proven track record in a commercial environment working to delivery deadlines
• Knowledge and experience of digital identity solutions using Operator data

Salary Package:

Competitive salary + uncapped bonus

Interested?  If so please apply to Jenny El Gabali on jenny.elgabali@ingenio-global.com

telecoms jobs

RPA Consultant – London

RPA Consultant – London

Our Client is an internationally established management consulting company with branches in Switzerland, Germany, in the USA, Singapore, Hong Kong, and the UK. They are a valued partner to many of the world’s largest international financial services and insurance firms. They support their clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover.

In this role you will have the unique opportunity to perform at the intersection of traditional management consulting and software development. You will play a key role in their Robotic Process Automation (RPA) team, where they work with their Wealth Management/Private Banking clients in their transformative efforts to find efficiencies and automation opportunities in their existing processes.

Responsibilities:
• Play a vital role in building one of their newest technology practices for their Private Banking and Wealth Management clients
• Develop and present proof of concepts to demonstrate processes suitable for automation
• Develop high quality (RPA) software solutions for client delivery
• Maintain and develop deep industry knowledge to stay in touch with client needs and proactively recommend new and innovative solutions
• Act as a subject expert on allocated topics in eventual support of other delivery teams

Educational Qualifications:

• Degree-level education in a relevant business or technology discipline; ideally a Masters’ degree (MA, MSc, or MBA)

Required Qualifications:

• A minimum of 3 years’ experience in a UK Wealth Management, Private Banking organisation or management consultancy firm, with relevant ‘hands-on’ practical experience in multiple RPA implementation projects (UiPath / BluePrism preferred)
• Self-starter, intellectually curious, an IT affinity and passionate about developing (RPA) software solutions that solve real-world challenges
• Strong analytical and quantitative skills; able to quickly understand complex problems
• Additionally, a good understanding with knowledge and experience in:
o Process mapping and design
o Test management including test case creation and defect handling/resolution
o Project governance and delivery lifecycle focused on IT implementations
o Wealth Management/Private Banking client segments, products and propositions, channels and front to back operating models (core banking software)

Salary £30000 to £35000 per annum.

Interested?  If so please apply to Jenny El Gabali on jenny.elgabali@ingenio-global.com

telecoms jobs

Senior Management Consultant (Wealth) – London

Senior  Management Consultant (Wealth) – London

Our Client is an internationally established management consulting company with branches in Switzerland, Germany, in the USA, Singapore, Hong Kong, and the UK. They are a valued partner to many of the world’s largest international financial services and insurance firms. They support their clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover.

Do you have expertise in the Wealth Management/Private Banking industry? Are you a client-focused, entrepreneurial individual? Do you have the drive to achieve and make an impact? If so our Client is looking to expand its London office with a Wealth Management Senior Consultant

You will be responsible for supporting Wealth Management/Private Banking clients in their transformative efforts to compete and succeed in an evolving financial landscape. You will take ownership within team assignments and occasionally take on overall project responsibility. You will act as a subject expert on allocated topics in eventual support of other delivery teams. You will also build long-term relationships with client stakeholders during assignments, exhibit enthusiasm both for delivering quality client work and for contributing to the companies’ culture through participation in internal initiatives and team events.

Required Qualifications:
• Minimum 3 years’ experience in a line management role in a UK Wealth Management or Private Banking organisation.
• Good understanding of process design and improvement and management.
• Good understanding of project/programme governance and delivery lifecycle.
• Shaping and delivering client experience and digital transformation programmes.
• Understanding of information architectures and key technology platforms and solutions used in the sector.
• Successful people management skills

Education Qualifications:
• Degree-level education in a relevant business or technology discipline; ideally a Masters’ degree (MA, MSc, or MBA).

Salary £40000 to £50000 per annum.

Interested?  If so please apply to Jenny El Gabali on jenny.elgabali@ingenio-global.com