Senior Avaya Specialist – Milton Keynes

Title – Senior Avaya Specialist

Location – Milton Keynes

Salary – £60,000 + Benefits and Bonus

Client – Our client is one of the leading UC and contact centre specialists in the UK.

The Role – The Senior Avaya Specialist will be the Team Lead and the primary escalation response point for 2nd and 3rd level incidents, changes and service requests. As the Senior Avaya Specialist in the team, a substantial technical knowledge and understanding of Avaya core products is essential. Additionally, experience with 3rd tier support is necessary. A broader understanding of call recording and SIP knowledge is important, but not essential. The Key Performance Areas for the role can be found below:

Service Delivery Support:

  • Provides 2nd and 3rd level support to all related incidents, changes and service requests.
  • Performs troubleshooting and technical fault diagnosis, proposes and implements efficient and effective resolutions.
  • Escalates when required.
  • Ensures that contractual SLA’s are met.
  • Understands and imposes third party\vendors’ and\or suppliers’ SLA to ensure clients’ SLA’s met
  • Ensures that the Operations are supported in a standardized and consistent manner

Governance:

  • Maintain security in accordance with PCI\Global standards.
  • Drives ITIL and best practice adherence across the stream.
  • Completes security risk assessments where appropriate
  • Provides reports for both clients and technology management as required
  • Constantly reviews architecture and client infrastructure and proactively recommends and implements changes to enhance performance. This ensures targets are met and client experience is exceptional.
  • Works with the security stream to ensure PCI compliance at all times. This includes ensuring all PCI\security related tasks are scheduled and completed within the required timeframes.

Professional Services Support:

  • Provides input to Statement of work for relevant technology\service.
  • Evaluates, assesses and provides input to the design and scoping process.
  • Researches technologies and attends vendor product update seminars where required.
  • Develops technical specifications and provides input to the low level design as and when required.
  • Supports demonstrations to clients of functionality and ensures demonstration environment is configured and ready for demonstrations to clients.
  • Provides input to operational documentation and provides subsequent support and training for users if necessary.

Service Improvement:

  • Maintains respective technology\systems\services at optimum level by regular revision upgrades etc.
  • Conducts continual improvement studies within the environment and ensures understanding of all relevant new product technologies and solutions that might provide enhanced service or functionality.
  • Effectively manages and improves internal and external customer relations.

Team Leadership:

  • Manages more junior engineers, Coaches’ team members to ensure quality service delivery.
  • Develops more junior engineers to ensure SLA are achieved.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Mobility Solution Architect, UK Based – Nationwide

Title – Mobility Solution Architect

Location – UK Based, Nationwide

Salary – £55,000 + bonus and benefits

Client – Our client is one of the largest mid-size Systems Integrators in the UK. They are a multi vendor provider in the Unified Communications space and have offices throughout the UK.

The Role – The Mobility Solution Architect will join the pre-sales team and work closely with the sales team to design and deliver tailor made solutions to new and existing Mobile clients. It would be ideally suited for a someone with a strong technical background who is looking to move away from engineering. Specific technical knowledge of IronMobile or other EMM platforms and EE mobility is required. Our client is committed to the training and development of the right candidate so as to better equip them for the transition from a technical role to a client facing pre-sales one. The location can be quite flexible, with the right candidate working from home and/or the nearest of our client’s offices which are spread throughout the UK. In terms of a technical background, a strong and comprehensive understanding of Mobile carriers, IT and Networking is essential, and a knowledge of Mobile Device Management is also very beneficial.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Routing Specialist – London or Jersey

Title – Routing Specialist

Location – London or Jersey

Salary – £35K

Client –  Ingenio’s client is the market leader in Payments Performance Management. Over 1,000 enterprises, including many of the world’s largest financial institutions, rely on our clients product to monitor 100s of millions of transactions daily. Ingenio have been retained by our client to source an exceptional Product Marketing Manager to join their growing team in central London. Our client provides real time, fault tolerant management for business critical computer systems and VoIP systems. Our client makes sure that these systems are at their best and predict vulnerabilities before they arise.

Role – This role is responsible for ensuring all our traffic for Messaging and our HLR business is maintained with appropriate quality and margin. You will be required to analyse our current existing connections and work with the account managers to ensure a high level of customer satisfaction and that our SLA’s are met.

Ideal candidates will need to have a minimum of 5 years’ experience in an analytical, customer centric role.

Excellent numeracy and analytical skills and good working knowledge of Word, Excel, Outlook and PowerPoint packages are essential.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

New: Business Sales – Glasgow

Title – New Business Sales Specialist

Location – East Kilbride, Glasgow

Salary – £30,000 OTE

Client – Our client are the UK’s leading independent provider of managed communications services. They help organisations transform ICT into a strategic asset to support growth, enhance agility and efficiency, boost collaboration and deliver competitive advantage.

The Role – The New Business Sales Specialist will support our client’s Small Business operational objectives via the achievement of new business mobile connections volume and margin targets using supplied sales prospect data. Sales targets will be achieved through high levels of productivity and quality customer contacts. The post-holder will deliver an outstanding customer experience with every interaction. Own the on-boarding and sales process for the customer and establish self as the customer’s dedicated sales support contact with the objective of re-signing them at contract-end date.

Responsible for delivery of sales volume and gross margin targets through the achievement of fully defined productivity indicators including customer contact volumes and talk time in a fully compliant environment.

Qualifications

  • A good standard of education

Skills and Aptitude

  • Must have a good level of computer literacy with competence in Outlook, Excel and CRM tools.
  • Excellent communication skills underpinned by a strong understanding of sales processes
  • Proactive and confident in approach to customer relationships
  • Ability to maintain a high level of self motivation and organisation and to work with minimum supervision
  • An ability to identify new business opportunities and present relevant mobile business communication solutions to match the needs of customers
  • Proven ability to overcome objections
  • Capture accurately customer contact information including contract review dates and outcomes on CRM tool
  • A desire to make the most of opportunities available
  • Able to build strong customer relationships based on trust and service delivery

Job Knowledge

  • General commercial and technical knowledge of the communications industry at a small business/consumer level

Experience

  • A minimum of 2 years’ experience achieving new business sales results through high quality sales and follow-on service delivery. Previous Telco experience including understanding of Business Mobile solutions preferred but not essential. Familiar with dialler technology and a high volume sales contact centre environment

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Junior Engineer – Dublin

Title – Junior Engineer (Telecommunications)

Location – Dublin, Ireland

Salary – Competitive

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – Our client is looking to bring on a Junior Engineer to add to their growing team. This role is an integral part of a growing company like Eyrco, as it ensures that a steady pipeline of internal talent is being built and maintained so as to ensure the long-term headcount requirements of the company is met. The function of this role is similar to an apprentice, in that you will be required to shadow a Senior Engineer and observe/help where necessary. This role will be ideally suited to someone young and ambitious, who has a passion for technology. A 3rd Level degree or diploma from a technical discipline is highly preferred. In addition to a 3rd Level Education, candidates must have the following:

  • Windows experience
  • Understanding of Networking
  • A genuine interest in IT and a willingness to learn
  • Team work
  • Willingness to travel throughout Ireland

This is a fantastic opportunity to come in at the bottom level of a company that is planning to double within three years and will be opening a UK office at the beginning of Q2 2016. The successful candidates will be working with the top technology vendors such as Avaya, NICE, Verint and Mitel. The training will be done through a combination of Senior Engineer shadowing, Internal Training and Vendor training.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

MX-ONE MD110 Engineer, Contract or Perm – Dublin

Title – MD110 MX-ONE Engineer

Location – Dublin, Ireland

Salary – Up to €60,000/Flexible on Contract Rates

Client – Our client is a Managed Services provider in the Telecommunications space in Ireland. Based in West Dublin, they specialise in the provision of Voice and Voice Recording related services to a large client base, primarily in Ireland.

The Role – We are looking for a skilled Engineer with installation and support experience with the MX-ONE MD110 telephony platform. Our client has several large projects that require a team lead to install and support the platform for a number of clients across multiple sites. Please find a list of the desired Certifications and Experience below:

  • Mitel MiVoice MX-ONE Telephony System version 4 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 5 I&M certification
  • Mitel MiVoice MX-ONE Telephony System version 6 I&M certification
  • Mitel MiVoice MX-ONE Telephony Systems PreSales and Solution Design certification
  • Mitel MiVoice MX-ONE Telephony Systems Installation and Configuration skills both small and large systems.
  • Mitel MiVoice MX-ONE Telephony Systems Troubleshooting and Fault Diagnostic skills
  • MD110 Telephony Systems BC 9, 10, 11, 12 & 13 I&M
  • Ericsson/Aastra Enterprise Branch Node I&M
  • Mitel OneBox Voicemail Systems I&M
  • Mitel 3300 IP Communications Platform

Not Essential, but helpful:

  • CMG7.5
  • InAttend
  • Solidus

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Business Development Director – Healthcare, Home Based

Title – Business Development Director – Healthcare

Location – Home Based

Salary – £125,000 OTE + £5,000 car allowance

Client – Our client is a large mid-size Systems Integrator with offices across the UK.

Role – The Business Development Director is a member of the Sales team working under the direction of the Head of Healthcare to ensure outstanding sales to prospective UK Public Sector NHS accounts (Predominately NHS Foundation Trusts, Mental Health Trusts, Community Health Trusts and Ambulance Trusts).

The purpose of this role is to achieve target by creating / closing new business opportunities into the UK NHS Market place and to consistently exceed target month on month.

Responsibilities:

  • Annual Year 1 Gross Profit Target (£725,000)
  • Primary focus will be selling a mix of the following Cloud based and on-premise Managed Service offerings: Unified Communications and IP Telephony, Enterprise Mobility, Contact Centre Management Outsourcing, Video Conferencing and Patient Entertainment Systems.

Key  Accountabilities:

  • Generate sufficient new business to ensure sales targets are met as a minimum
  • Hit first year Gross Profit target
  • Attend customer meetings
  • Grow a sustainable pipeline equating to 3 x annual target
  • Develop a clear understanding of the client’s range of services, in-line with overall business objectives
  • Demonstrate an understanding of the type of business relationships our client wants to establish
  • Assess and research the suitability of potential leads allocated from any source in consultation with the Head of Healthcare prior to pursuing
  • Investigate nature of business of potential customers
  • Establish relationships with suppliers to facilitate the overall provision of services to customers
  • Maintain accurate records, using CRM, for forecasting purposes to facilitate on-target revenue generation

Key Challenges:

  • Delivery of Gross Profit in agreed business areas
  • Development and maintenance of accurate and suitably sized pipeline
  • Developing a thorough understanding of our client’s business and internal processes

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

 

Sales Academy Team Leader – Manchester

Title – Sales Academy Team Leader

Location  – Manchester

Salary – Very competitive package + benefits

Client – Our client is a market leading Cisco Gold partner in the Unified Communications space in the UK.

Role – The Sales Academy Team Leader is a new position within our client’s organisation. This person will be responsible for founding the Sales Academy and all the activities that come with this; ranging from Hiring, Training, Developing and Inspiring a team of young sales professionals to further their professional and personal growth. The ideal candidate will have some technology sales experience, particularly in the UC space, combined with a proven track record of recent Sales Management or Coaching in a similar situation.

This is a very unique and challenging opportunity, and is not ‘for’ everyone.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!

Director of Partner Marketing, Up to £60k basic + benefits – London

Title – Partner Marketing Manager

Location – London

Salary – £60k basic + benefits

Client – Our client is a market leading, and rapidly expanding, international Cloud-based Unified Communications specialist, with a presence in the US, UK, mainland Europe and Asia. This is a company that is focused on delivering exceptional service to its large client base, through its market leading Cloud solutions. You will join their team in London to join their Marketing Team and lead the EMEA Partner Marketing efforts.

Role – To support the continued expansion and growth of our client in Europe, their Marketing Team is looking to hire a Partner Marketing Manager for EMEA. The primary objective of this role is to activate and support new partner opportunities for the Partnerships team.

To achieve this as Partner Marketing Manager, the successful candidate will collaborate with the Partnership managers to ensure new partnerships are launched with maximum visibility, that partners are fully briefed and equipped with sales collateral and we are working in collaboration with partner marketing teams to create and implement joint marketing activities to maximize new partner potential.

This role is suited for a dynamic, enthusiastic channel or partner marketer who is keen to learn and develop their B2B marketing skills in a very fast-paced and rapidly expanding organization. As the owner of your region, you will be expected to run campaigns from inception to completion and doing all the bits in between. A willingness to get your hands dirty in this role is essential. You will be an outstanding communicator with the ability to influence at all levels of the organization. You will need to strong time and project management skills to coordinate several support agencies across creative, media and events and be able to measure the success of your activities by mastering our marketing automation and CRM systems.

This is a great opportunity to work autonomously as part of a newly created, high-calibre EMEA marketing team.

If this is a role you would be interested in hearing more about, apply today by using our online form and a member of our team will be in contact with you once we have reviewed your application!