telecoms jobs

Project Coordinator

Our client provides cloud based retail systems on tablet devices to enable sales with all-round support based in London. They are a high growth tech, exciting and passionate company whose desire it to ensure their clients are valued and happy.
You will have opportunity to join a talented team who have fun whilst delivering accurate on results for customers. Due to their continued growth they are looking for a Project Coordinator to join their team.

Duties:

• Supporting the support and operations team
• Validate new orders received from the sales team
• Make initial contact with new clients and hand over to operations team.
• Book meetings and maintain schedules of the operations team.
• Managing the CMS systems
• Assist operations team with the installation of new customers.
• Follow up with installed clients before hand over to Customer Manager
• Liaise with suppliers with regard to customer orders and logistics
• Other tasks as they occur in order to support the team

Required Skills:

• Good IT skills are essential.
• Excellent communications skills – verbal and written
• Good problem solver and scheduler
• Quick learner, with an interest emerging technology.
• Experience with CRM systems
• Higher diploma in ICT or a University Graduate

Personal Qualities:
• Diligent and hard-working
• Punctual
• Polite and well presented.
• Ability to motivate and influence with ideas in a small team
• Excellent time management skills
• Friendly and outgoing

If you are interested then please send your CV to jenny.elgabali@ingenio-global.com

telecoms jobs

Customer Support Executive

Our client provides cloud based retail systems on tablet devices to enable sales with all-round support based in London. They are a high growth tech, exciting and passionate company whose desire it to ensure their clients are valued and happy.
You will have opportunity to join a talented team who have fun whilst delivering accurate on results for customers. Due to their continued growth they are looking for a Customer Support Executive to join their team.

Duties:

• Manage the customer support system through phone and email.
• Manage the CMS systems
• Deal with day to day operations
• Advise customers with various solutions.
• Assist with the operations team with the installation of new customers.
• Maintain online support documents

Required Skills:

• Good general IT skills
• Good knowledge of devices such as tablets, network switches, network printers, routers, etc.
• Excellent communication skills – written and verbal
• A good problem solving skills
• Interest in emerging technology and quick learner
• Experience with CRM AND POS systems.
• Some understanding with Adobe design suite, HTML and CSS is preferable.
• Higher diploma in ICT or a University Graduate
• Able to work 37.5 hours per week with a shift pattern which includes working on a weekend once every 4-6 weeks.

Personal Qualities:

• Diligent and hard-working
• Punctual
• Polite and well presented.
• Ability to motivate and influence with ideas in a small team
• Excellent time management skills.

If you are interested then please send your CV to jenny.elgabali@ingenio-global.com

telecoms jobs

Sales Academy Lead

Would you like the opportunity to join an innovative organisation in the Unified Communication SAAS / PAAS, Cloud Communications arena? If so, our Client is looking for a Sales Academy Leader who is passionate about Sales and providing exceptional customer service. You will report to the Sales Director and will be joining a dynamic and fast-paced environment and would be responsible for a small Sales Academy team of 4.

Responsibilities

• Provide training. Mentoring and one to one performance reviews for Sales Academy team
• Provide KPI’s for team and report weekly and monthly on all activity metrics using analysis
• Provide financial reports using Excel
• Lead by example – hand on sales calls

Key requirements

• 2 – 3 years sales and management experience
• Organised and meticulous attention to detail
• Flexible attitude
• Live within commutable distance of Richmond

Useful to have

• University degree
• Telecoms sector experience

Salary

• Up to £32,000 per annum plus commission with potential to earn up to six figures

If you are interested then please send your CV to jenny.elgabali@ingenio-global.com

telecoms jobs

Head of Customer Operations

Our Client is a global company at the forefront of technological innovation and offer many exciting employment opportunities across the Channel Islands and around the world. They are actively seeking creative, innovative, team-oriented, agile and talented individuals to work with them in their ongoing mission to become the partner of choice for global telecoms innovation.

This is an exciting new opportunity to join an amazing Operations team where you would report to the Head of Operations (International) and would be developing customer service strategy, controlling budgets and utilizing your planning capabilities. You would also be responsible for exceptional end to end customer support, delivery and billing for their international partners and customers.

Qualifications
• Customer experience focused – including onboarding and billing
• Extensive ICT industry experience
• Capable of managing teams and their development
• Ability to structure KPI’s and reports and present at Board level
• Financially aware and capable of managing budgets
Package- Salary £70,000
28 Days Holiday – Pension Scheme – Bonus Scheme – Private Health – Dental Package + Death in Service

If you are interested then please send your CV to jenny.elgabali@ingenio-global.com