Support Engineer – Genesys PureEngage (€650 Day Rate)

We’re seeking a Support Engineer – Genesys PureEngage, who will be based in our clients Dublin office.

Sound interesting? Here are some specifics of the role.  

· To provide assistance and guidance to the current technical team responsible for maintaining   the configuration of all the clients Genesys environments.

· Modifies Genesys system configuration based on business requirements and other factors.

· Isolate, reproduce reproducing and resolve problems using available systems and tools, and      investigate potential workarounds for verified defects.

· Deliver product and related technical training/mentoring to other Technical Support staff and   ensure that ‘knowledge transfer’ sessions are conducted.

· To interface with and monitor the activities of Tier 3 Support Level, where the problem cannot   be resolved at the Tier 2 Support level.

· Assist and provide timely and clear communication regarding application issues and  remediation efforts

· Provide guidance in planning and performing deployment of new contact center technologies   and upgrades.

· Coordinates and manages planned system maintenance and change control process.

· Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage throughout   the EMEA/APAC/US region.

· Perform other related support duties, as required by the client

· Oversee the delivery of RCA’s and contribute to internal post-mortem documents required.

· Provide updates to existing design documentation – addenda to the client’s technical   documentation (including, but not limited to: Tech Design Spec, As-Built or Run Book), and/or delivery of net-new design documentation for new features

What you will need to succeed:

· 8+ years designing or administrating call center environments with demonstrated in-depth Genesys PureEngage mastery.

· 4+ years’ experience in Genesys SIP

· 4+ years of experience with PureEngage

· The ideal candidate will have previous experience working in a very fast paced and dynamic environment.

· Extensive knowledge of call center environments and routing with specific knowledge and experience with Genesys call center applications and routing;

· Nice call recording software; and solid understanding of basic networking (Cisco); firewalls; server (Windows); VMWare; SAN (NetApp); and database technologies.

Requirements

· Formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience

· VoIP software design and implementation experience

· Strong problem-solving and organizational skills

· Excellent verbal and written communications skills

· Ability to interact with other business professionals and team members in a professional manner

Day Rate- €650 per day.

If this sounds like the next step in your career then I want to hear from you now!! 

Call +353873364835 or e-mail cian.aylwardATingenio-global.com.

Senior Android Developer – LONDON

Exciting opportunity for a Senior Android Developer in an AMAZING pharmatech company in London has just opened!

They have leveraged mobile and cloud-based applications, combined with their latest Artificial Intelligence (Computer Vision, Machine Learning, Data Science) to bring about a better way for pharma & healthcare businesses to deliver to you & I.

Their apps use computer vision to identify the patient (face verification), verify that patients are taking the right medication (pill recognition), and that they are actually taking their medication (action recognition).

As a Senior Android Developer, you will be responsible for developing all patient-facing Android applications. Your work will be used at scale and will have a significant impact on healthcare for everyone on the planet! Experience in healthcare is NOT required.

Key responsibilities:

  • Develop Android applications.
  • Work with computer vision team to integrate the state of art algorithms into the mobile applications and deliver great user experiences.
  • Optimize the user interfaces and application code to ensure efficiency, reusability, and performance.
  • Develop end-user applications quickly.
  • Continuously learn and educate yourself on the latest mobile engineering techniques and best practices.

Requirements

  • Bachelor’s degree in Computer science or equivalent experience.
  • 5+ years’ experience developing rich Android applications.
  • Strong experience with Android SDK and Android Studio, familiar with RESTful API.
  • Solid expertise with algorithms and design patterns.
  • Experience in working with cloud services (preferable AWS) and client-server applications.
  • Strong background in Object-Oriented Design and various design patterns.
  • Strong experience with multi-threaded programming and background processing.
  • Experience in writing different levels of tests.
  • Good communication and collaborative skills.
  • Excellent time and project management skills.
  • Experience with well-architected apps published in the Google play store is required.

Benefits:

  • Attractive salary package £70.000,00 – £90.000,00
  • Annual bonus of 10%
  • Pension
  • Healthcare
  • HUGE Stock options!

If this sounds like you, we want to hear from you immediately. Send your CV to Lydia on lydia.lovrich@ingenio-global.com or call +353870963282.